My daughter had a small "fender bender", requiring the replacement of the left front fender and front header panel on her 2000 Cherokee. I have already purchased the fender and header, and am in the process of finding a place to have them painted Having been recommended to carstar by the local ford dealership, I was extremely disappointed in the total lack of customer service that they provided. Carstar refused to even quote me a price to paint the 2 panels without having the entire vehicle brought in, even though I let them know that 100% paint match was not required. It appears, to me, that they're only interested in large jobs & create "hoops" to jump through to avoid doing the smaller ones. read more

This place is a joke! I was treated Very unprofessional and with no Respect! I would never want to work here or even take my car here! You can thank Heidi for this review cause she was the one that is unprofessional and rude! What a waste of time! I will now tell people to never take their car to this place! read more

They re-did my bumper for me, on a Subaru Forester. They did an absolutely beautiful job! Great service - smiling friendly people. Left flowers and a thank you note in the car for me upon completion of the work. read more

Recently had my car fixed here. My car was hit by an rv. Bo was in charge of my repair. Dropped my car off and picked it up over a week later. Found out they broke my splash guard while fixing my bumper. Called Bo and he did nothing but deflect blame and be rude. Finally he offered to fix it with a used splash guard. Picked the car up again and several days later noticed they hadn't even repaired or painted the inside of the rear passenger door. Called Bo who was rude and unapologetic again and told them I would never go back there again. read more

I got rear-ended and went to Collision Clinic for an estimate. The place was easy to find and park at. The office was clean and organized. Heidi Black was my agent. She was professional from the start. I received an estimate from her in less than 15 minutes. I don't know much about cars, but she presented herself as knowledgeable and courteous, so I trusted her. After comparing another shop's estimate with her, she agreed to match the competitor's rates (which were cheaper per hour by a good 25%). Throughout the process of repair she kept me updated, which I appreciated. She was always direct and courteous, Very professional and not putting on "an act." The car looks great and the repairs are guaranteed for as long as I own the car. read more

First rate body shop that I have used personally several times (once my fault and the other not my fault). They've taken great care of me each time I have used them and repairs were nothing short of what I expected. When using a body shop you expect it to look as though it never happened. Accident happened on a Saturday, dropped off on Monday then got it back on Thursday. Quick turnaround! My car is a pearl white color and paint matches exactly. No flaws or blemishes to be seen. They some how worked some magic to get this done so quickly. Their whole team of employees stand out in my book since everyone wants to help the moment you walk in the door. Much appreciated. Thank you all at carstar! read more

First, I would NEVER advise anyone to take your vehicle to this shop and if there was a zero star it would be rated that. Especially if you have anything aftermarket. I turned over my 4Runner 8/31/21 after an accident earlier in the month with an uninsured/unlicensed motorist. A brush guard, winch, hood damage, aftermarket headlights, and front end frame damage is what needed to be repair and replaced. Over the course of the next 4.5 Months I was told my car would be done "next week" 4 or 5 times, they increased the total amount of the repair from about 3800 to 14000, and the repair still isn't complete because they cannot even complete it themselves. They have to outsource most, if not all, work. And the work that was done is not even any different that when I turned it in. Unprofessional, incompetent, negligent, no communication, lack of transparency, and above all else it is actually illegal what they are doing. I am seeking legal action and receiving legal council on their business practices as they have broken quite a few RCW's and statements on the attorney general's office of Washington page. If you HAVE to bring your car here, I would use caution and ask a timeline on how long your work will be done. Also, make sure that they actually get a real look at the damage because I don't want anyone else's vehicle being in their care for 5 months for pretty straightforward work. read more

I took my Mitsubishi Outlander Sport yesterday, I think Carstar do it right exactly what I want. It looks brand new again. Excellent customer service, Thank you CARSTAR. read more

Friendly staff, great customer service, easy drop off/pickup service. I needed my car fixed from a small collision and they did a great job. My car looks as good as new. They also washed inside and outside and provided extra nice little things like touch up paint. All the small stuff added up for a very nice experience. read more

I recently took my car in to repair a minor issue, my car was side-swiped. Taylor was very helpful, professional and pleasant to work with getting the estimate. My car was fixed in 2 days as promised, the work was perfect. They returned my car washed and even placed 2 flowers on the seat to greet me. A small gesture, but noticed and appreciated. I can't recommend them highly enough, everything about this experience was pleasant. Friendly staff, couldn't ask for more. Thank you so much, I will recommend you to everyone I know! read more

Nice paint , it appears they have no time to fit parts before they paint them. Terrible!!!!

I've had two repairs here after being referred by Lynnwood Honda as the place they take their repairs to. Work was done quickly and perfectly both times and came in exactly on estimate. I trust this place and that's a rare thing with any type of automotive service! Both cars looked like new. read more

EXCELLENT service. I explained that I was picky before they did service and they did an excellent job. I could not ask for a better job from start to finish. My car looks GREAT. Thank You I'd send you guys cookiies, but you already have fresh cookies baked on site. . read more

I was absolutely delighted with the level of service I received at Carstar! The car looks beautiful (it's 11 years old and it looks new), it was cleaned inside and out, the staff was friendly, efficient and courteous. They arranged everything with our insurance and the rental car agency; I just had to show up. It was done in the time estimated, and cost less than estimated - not more, as has been our experience in the past. Not only that, but there are always cookies or candy and an assortment of beverages for the clients!! :-) read more

I had never had to take a car in for collision repair before. I went to Collision Clinic at the recommendation of my Subaru dealer and was even more pleased with the quality and speed of repair, and the level of customer service, than I had even hoped for. My car was returned not only beautifully repaired within days, but cleaner than when I dropped it off, with carnations on the passenger seat. They turned a very unhappy circumstance into customer delight. read more

Very unprofessional , I'm very disappointed in the way this ppl treated me , maybe my car Didn't have enough damage for them to care about me , I really feel that this company only cares about u if they get a big job from u , I took my journey in for a minor repair ( front bumper just needed to be fix no big damage no need to replace it just fix it according to the guy that took a look at it ) I was told a day later that my car would not b taken in for repairs until 24 days later , that they needed to order parts( mmmm yup that's what the lady that answer the phone said) and that the guy that was suppose to call me back to schedule my car in for repairs took the day off and that he wouldn't come back until 4 days later , now that's the way to LOSE customers . So now u know if ur car isn't in pieces and they r not getting pay a few thousands for the job just don't bother with this company read more

My car was hit in a hit and run while it was parked outside of my house. This alone caused an incredible amount of stress, but on top of it, my father was in the hospital at the time, so there was a lot going on and my car being hit was the last thing I wanted to deal with. My car had pretty substantial damage and CARSTAR was amazing. I had it towed here, as they are a preferred location for my auto insurance, and they made the entire experience incredibly easy and painless. I got regular updates by phone and text about the status of my car. Everyone I spoke with, Hannah and Jeff primarily, were helpful and courteous. After a couple weeks, my car was complete. I just picked it up today, and that was it. No hassle, no problems, my car looks great and drives great. I cannot thank you guys enough for the amazing service and making things easy during this tough time. I will recommend your services to people who need it. Thank you! read more

Just got my car back from Collision Clinic; they did a great job (exactly what I wanted, and not more); they did it quickly (a day faster than promised); and the final bill was *less* than the estimate! Highly recommended. read more

When it comes to subjects of insurance + expensive repairs, integrity of the service provider is critical for an easy successful repair VS being taken advantage of. My insurance broker highly recommended CCC so I added them to the bid list. Another shop I got a bid from was Professional Collision north on 99. I chose Collision Clinic Carstar because the service by Aaron during the evaluation was much more in depth and professional. I did have to wait a little over a week to drop off the car, and the turnaround time was 5 business days to fix rear end damage roughly $5,000 billed to insurance. I'm sure that there are other body shops that can do high quality repairs, but Aaron's highly professional and knowledgeable service earned my trust. I am very happy with the end results and I would trust CCC to do a quality job again. read more

Very nice place. Complimentary coffee, helpful staff. Mark took good care of me and helped me get a very reasonable estimate to fix my car. Thanks CARSTAR collision!! read more

I was treated like the most important customer they ever had for a $165 repair. I was greeted warmly when I entered the office and was waited on almost immediately. The lady who came to discuss the repair with me offered to get me an off market part to save me money and was very helpful. I was given a ride home because I was afraid to drive the car without the mirror. I only had to wait for the part to arrive. The repair was done as soon as it arrived. I was called and notified to pick it up and the ladies in the office acted like they were expecting me personally and delighted to see me. When I left there was a red carnation on the seat of my car!! This place was professional, and went out of their way to make me feel valued. A wonderful experience. read more

I was rear ended and needed a place that worked with the other persons insurance so I yelped some of the options State Farm gave me and went here since it already had great reviews. They earned another 5 stars because the work they performed was flawless, and the time they completed it was less than expected. They also contracted my rental with Hertz and I had someone pick me up when I dropped off my car and hand very minimal paperwork to fill out. I was expecting two days and I got to pick my fixed car in about 30 hours from drop off. They had a carnation on the seat with and a complimentary bottle of touch up paint! The office ladies were very friendly and fast and they had great candy in the lobby! No one wants to deal with car repairs but if you need to get your car worked on I highly recommend this place! read more

Did I nice job on my mothers damaged car. Looked like new.

I had a minor accident in which the front end and fender seam separated and there were some scratches. I wasn't going to use my insurance, but called them for reputable places in my area. They gave me two, including Carstar Collision Center. I went to the other place first and got an estimate that included removing the front end piece to check a bracket. Expensive! I went Carstar next and was greeted by a friendly staff. Jeff came to assist me with an estimate. He popped the separated seam back together and used some compound and polish to take out scratches. I asked him about the bracket and he explained the pieces would not hold if the bracket was broken. He also referred me to someone who could fix a bad door ding I had gotten. He did all this for free and with a smile! I hope I don't need to have work collision work done. But if I do, I won't hesitate to go to Carstar, and will most certainly recommend it to my friends! read more

Thee absolute best automotive establishment I've ever worked with. Totally professional, attentive, and customer focused. I will recommend them and use them for any future repairs on my vehicle. read more

Would never go anywhere else! Thank you Jeremy, my car came back looking brand new...and with a nice carnation waiting for me on the seat... Very easy to deal with, honest, and friendly. Thanks again!! read more

I went in to get an estimate, my car needed a new tail light assembly and repaint on the rear bumper (1993 Honda del sol si). I chose them for an estimate because they were within walking distance of my home. After talking with Pemco, I found out they were a preferred shop under my insurance. So I figured, why not go with them. The staff is friendly courteous and accommodating. The work was better than expected and the paint match was perfect and the detailing was a pleasant surprise! She looked great! ! ! There was even a long stemmed Carnation waiting on the passenger seat! Fair price even though Pemco picked up the tab. I would definitely consider using them in the future, sure hope I don't need to.... ; ) read more

For the last 20 years my parents, along with my sister and I, have highly recommended Casrstar Collision Clinic. They have always had excellent customer service and work done has been fantastic. So when I needed to have my car's front bumper repaired after someone with a hitch backed into my car in a parking lot (and then drove away) I had my husband call Casrstar Collision Clinic. The lady that he spoke with sent him a written quote, and a couple days later he called to give her his credit card number and schedule the appointment for a week later on Tuesday. He also gave her the VIN number of the car during the phone call and after looking up the car part she told him that the new quote would be $30 less than originally quoted. On Friday my husband called to see if we could drop the car off on Monday since we don't have time to drop it off Tuesday morning. The person he spoke with asked him to hold for a moment, then Mark came on the phone and was rude from the beginning of the conversation to the end. I have never heard a ruder person in my life. Apparently the lady who gave my husband the quote was fired and Mark said that he absolutely will not honor the verbal or written quote given to us, and that it will actually cost much more. Again with the rude attitude we were told to either take it or leave it and if we don't like it we can go somewhere else. For real. I was in complete shock, I have never had such rude service before and I was certainly not expecting it from this company. I can understand if someone was giving out false quotes and the shop was unable to honor it, but they never called us to let us know, plus the fact that he was so confrontational and never apologized for the situation is just too much. So we will leave it and we will go somewhere else. I will never recommend this place again, and neither will my family. read more

I recently had the bumper replaced on my Subaru Outback. They were able to schedule the two-day work to start the day after the estimate. The final bill was about $100 less than the estimate. The workmanship seems flawless and the paint match is great. My car was cleaned and they mixed a bottle of touch up paint for me. That and the two carnations left on the front seat were a nice touch. The bonus for me is that this wonderful shop is within walking distance of my home. read more

Took my car in for repair and had the best experience. I had an estimate done a week prior, met with Jeremy who quickly handled all the paperwork, set up an appointment to drop off my car and pick up a rental. The transition was very smooth and my car was done within 2 days. My car was ready as promised, beautifully cleaned and even had a flower waiting on my seat. Collision Clinic Carstar, in my opinion, is a leader and an example to be followed in customer service. I would ALWAYS recommend them. read more

I took my Jetta here after being sideswiped, which left a big scrape on the side of my car. My car is my baby, so I was hesitant to leave it with anyone, but it need to be fixed. I was very nervous, but carstar did a great job. It did take a little longer than they originally stated, but I would rather have them spend the time to do a good job. The quality of the work was great. Hopefully I don't get hit again, but if I do I would bring my car back here. read more

The service at this location was excellent. I got daily updates via e-mail(my preference) on the status of my vehicle repairs. I was very happy with the repair work done to my vehicle. If you own a subaru this is the place to take it for any repairs. All the staff were very friendly and professional. Most importantly there won't be any surprises and they keep you informed about the repairs being done to your vehicle. read more

I was referred here by a friend after getting rear ended on the freeway. The entire process of getting an estimate to car drop off and pickup was pretty seamless. I was quite impressed with the service and professionalism I received from my repair advisor and the front desk staff. I was also surprised how quickly they got the car back to me. Where they fell short is in the quality control department and the indifference of management when customer concerns are brought to their attention. After taking possession of my car I immediately noticed my bumper was slightly out of alignment on one side. I decided to let that slide as it is an older car I likely will be replacing in the near future. Several weeks go by when I realized my tire cover in the trunk was missing and upon inspection I see several broken trim panel retainers laying inside my trunk (I realize these plastic retainers are cheaply made and can easily break when being removed but it would've been nice if they replaced them instead of just throwing them inside my trunk like its a waste bin). When I went back to retrieve my tire cover I brought up the fact my bumper looked out of alignment to the manager and instead of offering to fix it she basically said the installation was done correctly and she wasn't sure why it looked out of alignment. As far as I'm concerned the repair done was just not up to par as my bumper was perfectly aligned prior to the accident. I also never got much of an apology for the Inconvenience of having to go back and ask for a part that should've been put back in the car when they finish the job. Overall I felt they did a sloppy job. Makes you wonder about the rest of the repair that are outside of visual inspection. read more

I went to Carstar in Edmonds on the recommendation of my Mother, who had gone there before. She had put a lot of time, as she always does, into researching and getting multiple estimates before. And ended up deciding Carstar was the best place. So I went with that. I had a dent in my bumper from a parking-lot. I thought the customer service and work were OUTSTANDING. They could not have been more friendly. The car was done 1 day sooner than projected, and the cost was as estimated. It looks nice. Their waiting room, unlike most, is fun and relaxing to hang out in. Coffee, water, lots of magazines, a TV, and comfortable chairs. JD called and gave me an update after 1 day - which was really helpful. I needed a rental car and they were on top of arranging that no problem. Everyone at the front desk were very nice. All staff I dealt with friendly and professional. Upon pick up they had washed and vacuumed my car, which I hadn't expected but was wonderful. They left a litter bag and a couple of flowers in the front seat too. And put a nice clip on my keychain. To me, they treated me like I was at some sort of high-end resort almost! All of that extra attention to detail and customer appreciation at competitive prices. Wow. Bravo! read more

I did not realize what a difference a body shop can make. The experiences I've had in the past were nothing like this. My (beloved) Volvo S-80 was crunched and it came back to me on time, under quote, clean inside and out and smelling like new! To top it off, my paperwork came in a packet with a red carnation on top! Every contact I had with the shop from the beginning to billing was pleasant and cheerful. Businesses like this need to be applauded. YOU ROCK! read more

The staff was very friendly, the waiting area was relaxing with "low stress" signs, the estimate was fair, treats/drinks provided, and the staff explained everything well. I left with a flower in my car. I was impressed with their service. read more

Haven't had any work done yet, but we went in for a repair estimate and we were very pleases with out service. All the workers were pleasant and gave great customer service, the waiting area was very cozy, and we felt very welcome. Great atmosphere! Great people! We were very happy with our service! One of they guys even got rid of some paint on our door where somebody had dinged us and left paint residue, for free! Overall, a great experience! Plan on returning to have our repairs done! :0) read more

Needed some body work repair after an auto glass company gouged the A Pillar on my Lexus ES 350 when they either removed the OEM windshield or installed the aftermarket one. Collision Clinic was highly recommended and I can see why. They explained what work needed to be completed and even provided me with a thorough analysis of the process. I was very impressed with the level of professionalism and customer service received. They even handled all the paperwork for me as they are a direct biller to my insurance company. The work was done in a timely manner and the paint color was an exact match to the factory color. My car was washed, detailed, and they even provided me with a small container of paint to take home. The staff did an excellent job making sure I was completely satisfied with their service before I left. When i think of Collision Clinic Carstar i think of quality work, professionalism, and outstanding customer service. Thanks! read more

Got rear ended in my brand new Passat two weeks after I rolled from the dealer's lot. Took my car over to Carstar collision clinic. Read lots of good reviews, also friends highly recommend it. Heidi Black and Boe Messet was working with me, they were very nice and professional people. Jeremy Turner came over and did estimate for my car and told me that we needed to get original OEM parts for my car and not some after market bad quality parts. Yuri was the person who worked on my car. Very professional and organized person with lots of experience. My car was very well taking care of. Washed and vacuumed after all repairs was completed. A few days later, when I picked up my car, it was brand new again! I don't normally write reviews, but I was very happy with service, so I took a few minutes of my time to write about this shop. Go and see for your self, read other reviews... I highly recommend this shop to all. A++ read more