Mike was amazing!! He came right out to my work and fixed the windshield so I didn't have to…read moreinterrupt my day! The repair was quick and easy and efficient. The whole process took less than an hour and my windshield was good to go!

From the minute I called Glass America East Aurora, the reception was professional, friendly,…read morethorough and I was pleased above and beyond my expectations. I was referred to Glass America by Northtown Automotive. I couldn't be more pleased with the East Aurora locations service, value and follow through. I was in the shop and on my way home within an hour! I recommend Glass America, East Aurora highly and me and my family will go here whenever the need arises! Give them a chance, you won't be disappointed

These guys are fast, friendly and professional. Competitive prices too! They replaced my windshield…read morein about 40 minutes and even fixed my broken windshield wiper for free!

A great local business. Had a small stone chip. Came right to the house at the appointed time 20…read moreminutes later no chip. Fast and friendly. Highly recommend!!

We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the…read moredriver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys! We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the driver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys!

No one wants to replace a windshield! I had a busy schedule so they saw me in West Seneca. Marty…read moreand team could not have been more helpful. It took about an hour and while one might wonder what made service so good.... I had one replacement that left me with a piece of glass on my dash that had my inspection sticker etc on . I drove around with this for a year until next. inspection. Marty removed said stickers and applied them to my new windshield. This felt huge to me. I will definitely use them again and referred people already .

Safelite on Sheridan is the place to go! Very friendly from the minute I walked in. I waited in the…read morewaiting room which was very comfortable and had TV, coffee, tea, etc. David replaced my windshield and he was very knowledgeable and professional! I highly recommend this location!

Safelite was extremely communicative, helpful, and accommodating for my windshield replacement. I…read morewas scheduled two days out and they offered me an option for the next day when a cancellation became available. Due to weather, we had to switch to the location on Sheridan and they informed me well in advance. The technician was done in 45 minutes. There was no wait time after I arrived - my car was in the shop immediately. They have a very comfortable waiting area with snacks, coffee, and wifi. Everyone was extremely kind and helpful.

They were perfect from beginning to end -- quick estimate, fast service, and great communication…read more They kept in touch and let me know exactly when the service was done. The installer (Joel) was excellent -- very polite, efficient, and fast. He did a fantastic job! Two thumbs up!

Kathy, who answers the phone has no clue what she is doing. I called around 18 months ago asking…read morespecifically if they did glass backsplashes. I made an appointment, the salesman arrived, I explain what he was doing here and he said "oh we don't do that!" I said "ok, that's what I called about. " That was a waste of my time and his. Now about a week ago I called and spoke to Kathy again, I told her I had two pedestals coming and I needed to wait until they came in to see what size glass I would need for my dining table. I said could you give me an estimate on how much it would cost for an approximate size? She said "absolutely" looked it up and told me the cost and said "definitely wait till you get your pedestals in and then call her back or stop in." The pedestals arrived I stopped into the shop and started explaining to her our conversation on the phone and she says oh you're going to need 1/2 inch thick glass that needs to be tempered etc. etc. I said that's triple the price of what you quoted me on he phone. She said well I didn't know it was just a glass top I thought it was going over wood. I said why would I have pedestals coming and be able to make up the size if it was a wooden table ? If was a wooden table you would know the sizes, I wouldn't of needed to measure I would've known what it was! Mind you I called before I purchase the table to make sure that it fit within my budget. I called her back explaining my situation and she said I don't know what you want me to do??? Wow!! I suggest they get someone who knows what they're doing. I've now wasted my time and money, TWICE! I will refer people elsewhere. Side note, glass over wood tables is not in style at all!!

Rob is a professional at his occupation, he is very tedious with his work to make sure the outcome…read moreis the best in the community. He put a brand new windshield in my 1988 Camaro and it is stunning to say the very least. Highly recommend his company for any of your glass needs!

Amazing job done on my vehicle! I brought my car in on a Saturday for a windshield replacement and…read morehe had it back same day in just a few hours. The work is amazing, I feel like I have a brand new car! Great work, thank you!

My new car did not have a sun visor tint on the front windshield. So I always had to have the visor…read moredown and duck under it to see the signals and street signs. These folks were very nice, family owed. 20 minutes later and $50 my problem was solved. Very pleased. Yes the waiting rooms needs a re- do, but if you want fancy. .... Go to your dealer and pay twice as much!

horrible business, cheap materials mess up windows and they don't take accountability. instead they…read morecall you multiple times harassing insisting it isn't their fault

I had a very smooth experience, dealing with the replacement of my front and side door windows…read more After a few rescheduling appointments, service representatives Damian and Andrew, continued to provide great service and kept me well informed on everything I needed to do. I'm very pleased with the service as well, the time of repair was surprisingly quick.

broke my new car miltiple times, broke the gutter beneath the window so it leaked all over the…read moreengine, brought it back and not only did they make that problem even worse but also broke my rear view mirror and gave it back to me at closing locked the door and left me with the car that way. stay away and avoid this place at all costs

Is there a score less than one star??? My company has a fleet of vehicles and this Safelite…read morelocation just lost thousands of dollars in business. The woman at the counter could not have shown less interest in assisting me if she tried! Philadelphia Insurance had processed our zero deductible claim with Safelite and a glitch on SafeLite's end showed a balance due at the time of my appointment. Apathy on the woman's part made it quite easy to leave and go to Glass America for service.

I had my windshield replaced. The worker showed up exactly when he said he would. He was polite…read moreand did the job in about an hour. My experience could not have been better.