James was very rude. Very short when I had questions about a few trailers he couldn't tell me much about them.

Pulled into the yard and no one was around. After a quick look around I walked into the office. There was a guy in the corner receiving oral s3x from a female. After giving them a moment to compose them self's, I asked a few questions as I was ready to buy and the guy was really rude to me. I was ready to buy bit they had no interest in helping me. My review would be zero if that was an option. read more

I had such a wonderful experience here. Custom ordered a trailer and it was built much quicker than originally quoted. Staff is great, especially the manager that went above and beyond for us. read more

Went here to purchase a trailer today. The man helping us was very rude and short. So much so that we heading an hour and a half away to look elsewhere. read more

I inquired about a 12 foot landscape trailer today and the dude I spoke with over the phone was very short and right to the point with me over the phone. No "wiggle" room at a possible purchase of a 2,300 dollar trailer. Everything was a "No" or "I can't do that for you", and gave me attitude about where I was calling from. During the conversation he told me he had one on the lot. I had asked him to take a few pictures of the trailer for me and send them to me. I gave him my email address and he never sent them to me to view to help me decide whether or not I'd like to continue with the purchase. If I ever treated my clients with the same mannerisms this guy gave me; I'd be out of business. read more

I contacted the Lancaster Carson trailer store and inquired about a 5 by 8 landscape trailer. I spoke with a gentleman named mark which appeared to sound like he was the owner. He told me that he had the type of trailer I was looking for, I told him I would not be able to make it in until Friday to pick up the trailer and if he wanted I would give him a credit card for payment over the phone. He said that it would be OK and that he would just hold the trailer for me, I told him that was very nice of him and that most people don't do that very often. Mark told me that he sells trailers in his community and he never knows when he might meet one of his customers on the street so he has to have good customer service. I asked mark if he could send me some pictures of the trailer which he said he would and he did. I emailed him back and told him I would take the trailer and I will be in on Thursday or Friday to pick it up , he said no problem he will hold it for me. I drove an hour and a 1/2 on Thursday to pick up the trailer and when I got there I asked for mark and was told he was not there and was asked what did I want. I told them I was here to pick up a trailer that mark was holding for me. The person that I was speaking to had a terrible attitude from the start and made me feel that I was a big inconvenience to him by entering his business. I did go out and look at the trailer that I was going to purchase and found a big dent in the Fender, as I told this person about it he didn't even come over and look at it, he just told me that he would pound it out. He walked back to the office and started to fill out the paperwork and I asked him if he could do the repairs 1st so that I could see what it looks like, he told me that he probably won't get around to doing it today And that I would have to come back another time to get the trailer. I let him know that I was an hour and a 1/2 away and that I could not keep driving back-and-forth for this. He text what I assume is his manager and I assume his manager told him to go pound out the Dent. He took the tire off and threw it on the ground and then threw the lug nuts on top of the rim chipping the paint on the rim. At this point, I had enough, I got in my truck and drove off. The bottom line is that mark should have inspected the trailer before I drove an hour and a 1/2 to pick up. I think there's a big gap in the customer service that he provides and the customer service that his employees provide. With the kind of customer service that this place provides I'm sure they are looking over their shoulders all the time to make sure they don't run into one of their customers on the street. I think I see a big tex trailer in my rear view mirror. read more

Seemed like I was inconveniencing the "salesman ". I knew what I wanted when I walked in. Should be a easy sale. Came here from wrightwood because I bought the last trailer here. It was so much better last time. Should have stayed close to home and shopped in Hesperia. read more

These guys were great! My son was looking for a car trailer, and these guys were on point about numerous differences between some of their trailers. My son picked one out and we were done in about 1/2 hour. Had to come back the next day to pick it up because he didn't bring his hitch(really??). It was ready and waiting for us! Just called about a tail light which he broke. Very helpful! read more

This place blows! Went there 2 times. First time the lazy salesman couldn't even be bothered to come out and talk to us. So we left. But we really wanted a trailer, so a week later, we came back. The same idiot was washing his car, and didn't stop to greet us or even bother to make note that we were walking around his lot. So finally we come up to him and ask price on a trailer. It was way high compared to other places by the way. So I ask the guy if the price is negotiable and he says only with his manager, and his manager is only around on weekdays. (It was a Saturday, prime trailer business day I would think?) So I asked maybe he could call him. Sales guys says "he's at the lake." So that was enough right there. This place had no interest in selling a trailer, and I swear I think Carson's is more likely a front for "other" business... I highly recommend you go elsewhere when buying a trailer! read more

I recently bought a landscape trailer from Carson Trailer and I love it. Really well built, great price and the customer service was excellent. The company was recommended to me by a friend who has been buying carson trailers for his hauling company for years. And I looked up resale value on these trailer and you can pay nearly as much for a used one as a new one. That's a real plus! read more