These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

We all know car buying is so draining, not with Eddie! Eddie made sure I left with a car that same…read moreday! He really gets to know their clients, it is not just about car buying but building relationship with Eddie which makes car buying process so much smoother. Definitely will send everyone his way!

Tap on a clip to paste it in the text box.Tap on a clip to pasted it in the text…read morehttps://support.google.com/pixelphone/thread/20710446?msgid=21439263 on a clip to paste it in the text box.

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

HI KATY COMMUNITY ALERT!! I suggest you do not dare to come this location where staff especially…read morecashier or accounting or customer service are most the time or their personal phone or sleepy...... you will loose your precious time and money. This was my 1st time experience with this organization where they wasted my several hours and went their 5 times due to misguided by a several representative!! I will never go back this location where people are asleep during their work!!

They are super amazing. They help get my dream car. Cant thank them enough…read more 10/10 recommend going here if you need any work done on your car

Extremely bad and unprofessional service. I strongly advise everyone to stay away from this place…read more I was overcharged for poor and careless work. When I got my car back, the wiring was left exposed and improperly installed. After his work, my car's computer stopped working, which was never an issue before. This clearly shows negligence and lack of professionalism. I will be reporting this to the appropriate authorities and consumer protection agencies if this issue is not resolved

Services is AWESOME. They make sure I am completely 100% satisfied with the car I buy before I…read moreleave.

I purchased a Mercedes from the dealership my down payment was $2600 that's what I was told…read more However $2500 went to my car and 100.00 to the sales man. The car needed repairs that they didn't want to pay for. I was told to cancel the deal and Tony the owner would get me another Mercedes by the weekend. That never happened, while I gave him time to find another car for me,my husband financed a truck. Paid 5,000 down payment. April came I still had no car was told I would get my full refund back once Tony came back into town. He was out of town for 7 days and noone was able to cut a check.I was given a check for 1400 and told to come back next week as he didnt have all the money to give me. Well today I called for my remaining balance. I was told Tony applied the 1100 he owned me to my husbands loan. A deal that has nothing to do with me. I'm not even on the contract. My husband already paid his down payment. My husband asked to cancel his deal as he only had the truck a few weeks. Tony said he would not give the money back and in fact would repo my husband truck. I had to file a complaint with the fair trade commission and hire attorney to try and get my money back. Shameful do not do business with them. Lies and cheat people out of hard earned money.

From the owner: We do all kind of Finance (In-house)(Bank-Finance)(No social security) (good credit) (bad credit)…read more we facilitate all your vehicle purchasing need . we also specialize in used Motor Cycles we buy and sell Motor Bikes we except Trade also pay, $100 more then CarMax written offer. we also help you to rebuilt your credit

Bobby B was great during the process, thanks man! Will 100% be back. This is my second vehicle from…read morethem.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

This is the best place in the world to sell a car. Robert sat me in a comfortable lounge area with…read moreTVs near the coffee bar while he isnpected my vehicle. Only took him about 10-15 minutes to come back with an offer and he beat ALL the other offers I had just as he promised he would. They paid me with Zelle and I was done! Seriously, if you hate dealerships and the games they play, like undercutting you on the value of your car then go here. They make it so easy and stress free.

From the owner: The best place to sell your car! We are the #1 buying center for AutoNation, the largest automotive…read moreretailer in the world! We pay top dollar for your car, and will beat any offer you have, guaranteed! Payment on the spot with a check or Zelle direct deposit!