Owner & staff here at Carroll's can offer much as far as details concerning this misleading attack on Carroll's Florist & Gifts....We've been advised to reply to a Emily L. (not the client) posted on 02/27/14 after numerous harassing & threatening attempts to reverse the $506.80 CC charges for someone elses purchase of family funeral design, let's just say the off color content of the attempts, the invalid issues of complaints go much deeper than this...I mean much deeper...scary!! So I've been advised to post a review of the review posted here.
I'll not be the one to express a STORY here...BUT!! Will list the noted, and reported facts from the Beverly Police. Along with an outline of discovery regarding the matter.
Much leading up to the sympathy consult will be left unsaid here...But now can piece the interesting & puzzling complaint and demand for a FULL refund AFTER the use and approval of the Casket Blanket & Standing Spray design were displayed, and visually approved & used, as they served the purpose of a 3 hour wake with freshness, and quality design presentation of a "Garden design"
With this said...Not only can, and WILL back these sympathy designs & service...but WILL , and HAVE also gathered many details leading up to, during, and thereafter the refund request.
#1 We have 8 photos that myself, designer, and Police all have on file.
#2 Approval of timely & fresh florals delivered at 9:30 am to Funeral Home
#3 Funeral office Directors verbal followup that the family "was very pleased, & stated that everything looked beautiful..Including the deceased" I have her name.
#4 Funeral director & family approval process during the 1 hour private showing prior to the public wake.
#5 Reported with police..an Eye Witness to the designs freshness, style, and noted details of the casket blanket piece...since this witness also owns a floral shop in town, and had 3 designs he delivered himself to the room....there he took notice, admired, and DESCRIBED the "fresh garden designs" and saw the designer was Carroll's Florist.
#6 Asked 2 other directors if the family had any issues with the flowers, or if they saw something wilted or past their time? All replied NO!!
#7 ALL Funeral Directors noted that if there was INDEED an issue, or a freshness problem they wouldn't of displayed the pieces for the family to see...they would of called the florist to remedy any issues...Broken flower or something. This wasn't the case here.
#8 After first screaming call after 8pm evening of wake...I scheduled a head designer to arrive earlier then scheduled to remedy any issues once reviewing the florals at the funeral home. I instructed her to exchange out any floral stems that may of been dehydrated, or broken...That AGAIN wasn't the case here.
#9 3 of attending staff were reviewed about complaint issue with ONE of the designs.. 8:30 that morning, We were on it!!
#10 Since we didn't find flowers to be ill, dehydrated or broken..(just 1 carnation was notably snapped after delivery) Causing some outer fringed petals to dry...We took a photo...other then that..ALL the roses, flowers were blooming as expected without water & refrigeration after 24 hrs.
#11 I spoke with designer, asked her to take photos of the piece in question..she replied.."already done no issue here"...she also took a visual look at the casket piece too! ALL GOOD!!
#12 1:00 that day...rude call from another male...not the client who ordered the pieces..demanding a full refund...BUT!!! Now is saying both pieces were ALL DEAD!!! Designer never told him we were there, or had photos and interviewed director for some feedback.
#13 I called this person 2 times, since he demanded attention with the matter... at 3:10 & 4:10 left 2 message's called me back.
#14 Next day!! 10;30 am, He calls...Very demanding.. claiming I never called him, that I was a LIAR..."A LIAR, LIAR ARE YOUR PANTS ON FIRE PAMELA??? ARE THEY??"...(That was a "runaround the Rosy" He'll get that comment...since he kept singing one to me)...."my pants are on FIRE, FIRE, FIRE Ur pants are on fire" Over & over he sang this to me, said I didn't have photos or proof!...after a 30 plus minute...I had lots of designing, phone calls coming in, told him I needed to get off this RIDE...
#15 I consulted a retired Officer client of ours. Since the mans threats concerned me.. the Nursery Rhymes continued... I didn't feel we had balance here. The RPO said I wasn't over reacting. " Call Police to come down and fill out a report"... a scams is process...aside from pure visual evidence the flowers were just fine & fresh!!
#16 Police Officer arrived...report written after he asked questions, reviewed phone calls, times, photos...called the Eye Witness Florist for a report, then noted all my Due Diligence.
#17 The air had the scent of trouble at the start..Learning curve!!
#18 Life is forever interesting at best!
#19 Left 2 VM messages for sender of this order..never replied! read more