Had a tough situation to deal with on a truck. My salesman Mike and the sales manager Monte took great care of me through it and made it a good experience. I'd happily recommend them to anyone looking to buy a vehicle! read more

I tried to order a Yukon Denali XL Ultimate. Salesperson was ho-hum, rather lackadaisical, and didn't seem interested. He was going to "check" and get back with me. No call came; I ordered it from another dealer, it was built to order and delivered. They missed a $110,000 sale. I probably won't bother stopping by for the next car. read more

Worst customer service I have dealt with in my entire life! The general sales manager Jason C. at the Venice, FL location was a completely incompetent human. Didn't take time to listen to anything except his next breath so he could talk over me. - After having my vehicle for over 7 months Carroll Buick had the nerve to charge me for their mistakes , time and lack of ambition after they lied about saying it was all their fault and there would be no charge for the damage my car had while on their property!! I will never go back there and will recommend anyone thinking about going to any of their locations in Venice, Deland, or their new location Orlando to do the same! (Doug and his main guy in the Bodyshop were both ) read more

Carroll GMC - Car Dealers Near Me - Venice, Florida

I had a deeply disappointing experience with Carroll GMC specifically with Sales Manager Monte Jacobs. After negotiating the price on a used car and paying a deposit, I was told the vehicle would be delivered to me since I couldn't pick it up that Saturday due to a work emergency. I fully cooperated, submitting all required documents (driver's license, insurance, registration) early that morning and confirming my availability for a call later in the day. Despite clear communication and agreement on delivery, I was informed a few hours later that my deposit was being refunded because "they had another buyer" and that the sales manager had decided to cancel my purchase due to a supposed "lack of communication." This explanation is simply untrue -- I had been responsive, transparent, and cooperative throughout the process. The dealership's decision to sell the car to someone else after accepting my deposit shows a complete lack of business ethics on the part of Monte Jacobs. Professionalism and integrity are fundamental in any business, especially in automotive sales, and unfortunately, that was not reflected here. I would strongly caution others to be very careful when dealing with this dealership. read more

Not good. Be sure to read what you sign carefully. They added on $364 for theft protection that we definitely didn't want. read more

I am giving this review a 2 stars for there service center employees. They were very nice. Otherwise I will not be returning. The management of the service department, however is disgraceful. I booked an oil change appointment for my car a week in advance. When I checked in I was told I had OVER a 2 hour wait! When asked why, I was told they had a lot of customers with tire issues and that backed them up. I get that, but then I should be next in line. When I went to the waiting room it was packed. They had coffee with coffee dry mate creamer and no cookies or any other refreshments. After a few moments I left to and went to Valvoline and was in and out in 30 minutes. I asked "Why bother to make an appointment if I still have a long wait time?" the reply was "you have to bring your car in at 7:30am when they open." Unacceptable!! I have had much better experiences at Barlow GMC in Manahawkin NJ and Jim Curley GMC NJ. With nicer and more comfortable waiting area and refreshments. read more

My 2024 GMC Denali truck was hit while parked. No note from the offending. Carroll's collision repair service was exceptional.Maria was very professional and the communication was excellent. Hard to believe a dealer's repair for body work was done so quickly and at a very reasonable price. I hope I don't have to use their collision services again but I will. read more

Carroll GMC - Before repairs - Car Dealers Near Me - Venice, Florida

Went back into Caroll Buick today to add a little part on my new Buick enclave. That's the 10th car we purchased from Monte the general sales manager. Why so many cars because we love the cars that Buick and GMC make and we love Monte. Is the best experience we've ever had in any dealership in our lives! read more

I recently visited Carroll GMC for an oil change and tire rotation, and I couldn't be more pleased with the experience. The staff was friendly and efficient. The waiting area was clean and comfortable. I appreciate the attention to detail and professionalism demonstrated by the team at Carroll GMC. The price with synthetic oil and a tire rotation was competitive and a tremendous value with the coupon offer I had.. I'll definitely be returning for future maintenance needs. read more

This will be my last attempt collecting on what was agreed upon between Monty and I and Carroll GMC. Between many conversations via text with Monty on receiving a check to cover the cost of purchasing a cargo cover on my own, and forwarding the receipt and shipping statements I was promised a check would be mailed out. That was on January 31st when the merchandise was received at my home and the same time I was told a check was believed to be mailed out but that he needed to verify. February 5th I messaged back and he apologized and that he would follow up, Again no response. This past Thursday I let him know that I was very dissatisfied, that was two days ago and I haven't heard a word. This will be my last attempt to reaching a settlement on a promise broken by Carroll. I purchased the cover out of good faith and out of my own pocket believing Carroll would follow through on their promise. Which leaves me no choice but to leave a bad review so others like me are not also swindled out of their money over lies. Live and learn read more

I took a 2024 Denali in for a scheduled oil change for which I made an appointment. Prior to the appointment, THEY sent me an automated e mail estimate specific to my vehicle. After arriving, the service rep informed me that the estimate was not accurate for my vehicle and also the $20 coupon could only be used for a tire rotation. Nowhere did the coupon say "for tire rotation" only. After trying to make sense of the inflated quote, I walked away. I am a senior citizen that has owned many vehicles but never have I seen a dealership so anxious to gouge their loyal GM customers. It's no wonder so many people are now buying Hondas and Toyotas. I caution anyone visiting Carroll Buick GMC and advise bringing an attorney for your visit. Stay away from Carroll Buick GMC in Venice, Fl. !!!! read more

Horrendous customer service. Low power mode on my 2020 Buick encore. I Called to make an appointment for service and was told I couldn't come in for over two weeks and no loaners available. I explained that this was our only vehicle at the moment as our second vehicle purchased in January at Carroll with a faulty radio and back up camera was still being serviced waiting for a part! The Service manager was very snippy and unaccommodating. Good luck everyone who uses this dealership!! read more

appointment for service today March 17th, 2025 that I prescheduled out by 2-weeks to work around my busy work schedule. I showed up and the woman at the counter was very unprofessional. Her name is Cassandra. Be prepared to deal with someone that has an answer of "No" for everything as well as a sense of entitlement to just be downright not understanding to a customers needs. They must be having a hard time finding good help! I used "MY GMC" app to schedule this appointment. When I got there I said I had an appointment and she says no you don't. I said it's right here on the GMC app, and she says we don't use that. I then said I needed a tire repaired, an oil change, and a few mechanical problems looked at. She said we can't fix your tire, we can't do anything mechanical but we can give you an oil change. The scheduled appointment was specific to these fixes. I asked her if these items couldn't have been taken care of then why didn't someone call me to let me know this. If I wanted just an oil change I would have scheduled my appointment for just an oil change. Very disappointed! I wont return till she no longer works there. read more

I purchased a used vehicle yesterday. After waiting an hour in there "holding room".I met with the Finance manager, Justin. There was a miscommunication on the price. I thought I was agreeing to the price of the vehicle which included all their fees and taxes. I was not aware it also included my trade in. Justin "REMINDED" me 3 times that is what I signed and agreed to. Each time I told him I did not know my trade in was included he had to "REMIND"" me that is what I signed. I told him no deal. I was apologetic and ready to leave. At that point I needed my keys and saw my salesman Mike. I really liked Mike, great guy easy to work with. He was able to get the deal done. If it was not for him I would still be looking for a vehicle. read more

Over the last five years I've bought three cars from Starling, now Carroll Buick - the most recent was a year ago and it was in part because of their service department. Sadly, my experience today was underwhelming. The GPS went out on my wife's new Envision. It kept telling us the SD card had been removed. The dealership didn't have the part, but we were told by several different people, it was a 15 minute fix once the part was received from GM. After the car was in for routine maintenance a few weeks ago, we made an appointment for 8:30 this morning and I arrived five minutes early. When I mentioned the 15 minute turnaround time the service tech looked at me like I was from outer space. "Who told you that?" Then it was, "We've got 3 other customers ahead of you." An hour later my car was ready...I would have had no problem with being told originally that they needed the car for an hour. They set up the expectations for a quick turnaround - NOT us. And why bother with an 8:30 appointment? But it's the attitude that got to me. Great customer service isn't about right-fighting. I get that not having the part was a GM issue and at least two people telling us it was a 15 minute job wasn't the fault of the tech on the desk - but wouldn't it make sense to NOT add fuel to the fire and just stand behind the commitment of previous service techs and staff? read more

Waited over 2 hours for an oil change and tire rotation. Just bought the car a few months ago and this is the only dealer near me. I'd rather pay the $69 at jiffy lube for my oil change. 4 kids waiting in the waiting area is not fun to wait for 2 hours with them all either (school break was not fun for them.) read more

This location has a new Sales GM, Monty. I did not have a good experience with him. I go there for service, and I had to bring my brand new vehicle because they failed to fill up my washer fluid. Now this same thing has happened to my mom and to my friend in two separate instances where they bought a brand new car there and the washer fluid was empty. Monty walked me to my car, opened the hood, proceeded to confirm that yes the washer fluid was bone dry. Instead of politely filling it up for me, he closed the hood and proceeded to give me a quick sales pitch then walked away. I do not recommend this location if you can find better customer service elsewhere. Otherwise, I highly recommend their salesman Mike. He was very patient and helpful. read more

I have gone to Carroll Buick GMC a few times for an oil change because they have more immediate openings versus waiting two weeks or more and sometimes the price may be $10 less. There has been numerous times I've reached out to my service advisor for different reasons, each time it took numerous calls to get a return call. Once I was waiting over a week for an email that was supposed to be sent that day and the last time I had four new tires installed and an alignment. Don't know if I even needed one, but when I got back home I was looking over my invoice and noticed I did not have any documentation pertaining to the alignment. Typically you get a paper with a Birdseye view of a vehicle and it will tell you what needs to be addressed right away or soon or what is good to go. Typically they will give you paperwork stating where your alignment was before the adjustment and where it is afterwards. I called and left a message and have never received a callback to this day about my concern which begs the question. Was an alignment needed ? If not was I charged anyhow even though one was not needed ? Perhaps that's why I never received any paperwork concerning the alleged service and maybe that's why till this day over a month later I have not received a call or an email with the paperwork in question. read more

Joe who sold me a 2022 GMC Terrain and i decided to upgrade to 2024 GMC 2024 SLT. He made it possible to work with my budget. Monti who is the boss also gave me an offer and i am pleased with the service. Down to the paperworks, Financial Charly gave me heads up and changed a few things with the financing which was a big help and with my great family friends as i call them my extended family. Joe you will be missed at GMC at Carrollwood. I wish you the best , healthy and happy life at your next journey !! read more

I have been on the phone and in person with many dealers in Miami, Broward and palm beaches and I have to say this one was the best I've been too and spoken on the phone with. They were honest from the start and till the end. No hidden fee's, no hidden games, no bait and switch, no questioning your decisions, none of that heavy pressure other dealers put on you. Only the best and positive experiences here. They made me feel very comfortable and I felt very safe making this purchase. I drove 3 hours from Homestead and it was totally worth it! I would do it over and over again for the service, attention and honesty Erik, Shelby and Rae have given me. They were very helpful, knowledgeable, professional, and found me the right truck and payment I needed. The most important part "They worked with me, not against me", I left here feeling great about my decision. We will be back for my girlfriend to pick her up a new car and mother too. Thank you for the best car buying experience!!!! read more

After waiting 3 weeks to be able to service my GMC Yukon, (since they were supposedly very busy the same day of the service) they canceled me because several technicians were missing. They never called me to cancel and then they wanted to make me wait another week, which bothered me a lot because I was going on vacation and needed my car. They told me to go to another dealer that was from General Motors so that my warranty would cover the service and they LIED to me because after going to another dealer, (Jenkins Chevrolet), the warranty did not cover anything because the only thing covered by the warranty is with them explicitly and I had to pay unnecessary money having a guarantee that I paid extra when I bought my car. That is to say that if I move I lose the guarantee, which was never explained to me when I bought it. When I complained to them, they did not want to help me , they did not give me good customer service. They are lousy and very informal. I might never have to go back again. What a pity that they appreciate your business in that way, after spending more than 85,000 with them. The service that I paid was for $128 and they said they will make a claim for only $ 30.00 to be pending on acceptance. read more

I just wanted to say that my GMC Sierra has been serviced here since new 2021. Last week I was helped by Keith Gallichio In service department. He made sure I had the appointment I wanted and when I arrived I was out in a timely manner. Thanks for a great service Keith and Startling GMC. read more

Scam artists. Found a car for my daughter with an attractive internet price. Called ahead to say I'm coming to test drive it. I get there, they can't find the car. When they find it, it's dirty inside and out. Test drive it anyway and then start talking numbers. Get told by sales guys about a $2k "reconditioning fee". And another $1k "documentation fee". Then the a manager comes over and, when asked about the extra fees, states "this is a certified used car, if you want it to be a certified used car the $2k is for the paperwork to do that." I've been buying cars for 40 years and couldn't believe this nonsense and bold-face lying. I wouldn't buy a care from these guys if it listed for 6 bucks. You've been warned. read more

Steven Oliver and all the employees who were a part of my car buying experience were professional and genuine. No games here. A direct analysis of what I wanted, what I could afford and how to get me into a car. I love my Encore and appreciate the way I was treated at Carroll Buick in Venice. read more

Avoid this dealership at all costs! They have really gone downhill. My car sat in service for over 30 days and no one would answer or call us back and they left our car there until we got so frustrated we took it somewhere else. They falsified paperwork to make it look like their incompetent staff actually does their job when they do not! Only bring your car here if you want lies and lazy staff! read more

Beware drove 45miles to look at a truck negotiations went on for 3 day get there truck won't start good customer service NOT!!!

Brought car in, Needed a catalytic converter$$$$ and plugs and wires, all totalling $2,888K Fixed and picked it up at the dealership after we got back from vacation. Seems to be running fine and dandy now. read more

Brought my $90,000 2021 Yukon Denali in for a noise the vehicle was making. They told me that the Idler bracket needed to be replaced and good news is that the car is under warranty and will be replaced for free. Bad news is that the part is on back order and they did not know when they can get it in. Meanwhile you can't drive the vehicle. So our $90,000 American car has to sit there and we have to go back up north in less than a week. Well we called our dealership back home and they located us the part through several other dealerships. Part is only 45 dollars. We can overnight the part. We were very happy and told this to the this dealership and they said they couldn't do it like that. Has to go through the warranty process and has to wait till the back order Sends it. We can overnight it ourselves and pay for the parts and labor to get it fixed right away. What kind of sense does that make. We will overnight it and pay for it ourselves but that is no kind of customer service. Think twice before using this dealership. Think twice before buying a GMC. $90,000. I have a Toyota truck that I gave to my daughter. Truck has over 200,000 miles on it. Has never broke down. Only a fraction of the cost of my Denali and I've only had to do routine maintenance so far. Very sad. read more

Buyer beware. If you are used to Darby Buick and how they treated customers you'll be sadly disappointed. My heart is broken with their level of care...services issues day one salesman won't even call back. read more

I'll give you the short version....I tried to find a good deal on a car in Detroit before we came to Florida for the winter, but was unable to put a deal together. I went to Starling for an oil change, saw an Enclave Avenir and had to have it. The discount wound up being significantly better than the Detroit dealers offered, so I bought the car. Scott Conklin did a great job selling the car, and they gave me a good trade-in value on my Cadillac. Fast forward six weeks......someone dragged a walker across the right rear wheel well, scraping it down to the primer. I took it back to Starling, and Garrett and the guys in the body shop buffed it out perfectly. I couldn't be happier. To make it better, Cassandra hooked me up with a loaner while the body work was being done. I can't thank everyone at Starling enough. The Detroit dealers could learn a lot from the team at Starling! read more

I had a wonderful experience purchasing a pre owned Acadia at Starling. The process was stress free and pleasant. Steve Oliver was very thorough and knowledgeable. Starling has been servicing our Sierra for the past year, and I am confident and pleased that both vehicles are in good hands. I also want to give credit to the finance department. This was the easiest car buying experience I've ever had and they went above and beyond meeting my expectations! read more

Carroll GMC - Car Dealers Near Me - Venice, Florida

Wish I could give this place a zero star rating mainly for their collision center but for the service center as well. Someone wrecked my truck whom had progressive insurance so they recommended there. Once there they have not made one single phone call to keep me updated on if they received parts or had complications in the 3 months they had my truck let alone had answers to any questions when I showed up anyways. In 3 months the manager told me my truck will be done 3 separate time with dates which obviously did not happen. Once the truck was finally done I noticed the rim repair was a joke and had to be redone again, they drained my battery dead for the fourth time, got me two "new" tires ridge grapplers that were already a couple MM worn... They re-wired light bar cubes on my front bumper using blue wire slide clips that come loose over every bump in the road... so had to redo that. Original aftermarket headlight housings had expensive LED head lights in them. They replaced the headlight housing with projectors instead and refused to buy the right ones, also did not replace the 100$ LED headlight they misplaced. Once the truck was finally completed I get there to pick it up to find out they misplaced my truck key and had to have the Toyota dealership make a new one the following day.... Then to find out the rim that got repaired again was in even worse shape then it was before. So after all the bs and complaining they finally ordered me a new rim. I go to the service department to get the tire put on the new rim to find out the service department used the wrong socked on my lug nuts and stripped them all on that one wheel. So, if you have a choice just stay away from that place all together. Lack of communication throughout the whole process... read more

Found a car on Gurus, they still had it! Had a price in mind and they made it happen. Took some time getting the interest rate down... but that's typical. I'm beyond pregnant and had all the snacks and waters there was. The ladies there are great, Joanne, shelby and Ellen! Charley did my sale and Dan did my finance. I went to 3 dealerships before this one and didn't last more than 5 minutes inside. The staff is genuine and honest, you just have to know what you want. read more

I had my car repaired at the Starling Collision Center in Dec of 2020. The place was recommended by my insurance company, Progressive. When I went to pick it up both the battery and the gas tank had been completely drained. They had to jump it to get it started. I went directly for gas and they had to come and jump it again so that I could get home. I ended up calling AAA and they had to replaced the battery. I told Progressive about my experience and they agreed to follow up with Starling. No follow up, no follow through. Would not recommend. read more

Just purchased a beautiful used truck from this dealership. Experience was extremely pleasant from start to finish. I'm used to having to take hours at the dealership to make a purchase on a car this was the fastest and most efficient purchase I've ever had. I am extremely pleased with the vehicle so far. read more

We love our Encore. We have been researching prices and dealerships for about 2 weeks. Through American Express preferred dealers is how I was contacted by Starling. Our experience started online with Shelby an internet specialist. We selected our vehicle and had pricing wrapped up prior to our arrival at Starling. Once we arrived we worked with Raven who finished up all the details. While Seth detailed our car we were signing papers. Everything from negotiating to the financing went smoothly. We were at the dealership for an hour and 15 minutes. Purchasing a car is daunting but the entire team made the process enjoyable. The only negative that I could say is that their emblem that they'd put on the car is quite huge but they had absolutely no problem removing it from the vehicle before we took possession. We drove over an hour each way to this dealership and it was well worth the extra drive time. read more

I just purchased a new Buick Enclave . They found the vehicle I wanted but it was a 300 mile round trip to get it . They went and got it and I picked it up the next day ! My sales man Stewart Grimes was helpful and understood what I was looking for . He is top notch ! A special thank you to Jason the sales manager . He was fantastic . Give them a chance ! They truly earned my business ! Thank you Starling ! read more

Awful. Don't even bother they are liars and demand a deposit and then refuse to return the money when you don't want to pay their high interest rates! read more

I speak from experience with a brand new GMC truck. DO NOT BUY ONE FROM THIS DEALER go to Sunset Chevy of Sarasota. Service department and service manager are the worst in the business, DO NOT GO TO THEM. Go to Sunset Chevy of Sarasota. Starling Buick GMC do not know their business how to repair their vehicles or how to find a problem and fix it. They will tell you that you are stuck with it live with it. Service manager does not respond ever to your calls. GM of the dealer does nothing to resolve issues. Read the review from Sara and believe it, they are liars in every way. DO NOT TRUST THEM they will sell you a lemon and lie about all the free incentives you are getting and than at signing you see they gave yo nothing and you payment goes up 300/mth to get what they said you were getting for $0. Starling needs to be run out of town on a rail. Service repairs do not repair the vehicle even under warranty with 1000 miles. They will tell you and GM that the vehicle is running to specifications and then GM favors them. Its a rip off. Trucks will shake and vibrate until you get rid of them/it If they ever honor their 100% satisfaction guaranteed..as they GM states and repair my truck, I will be happy to let you know in another review. It has been 4 months I have been riding on a vibrator, their new truck they sold me and still trying to get my truck fixed. Just don't ever turn into the dealer lot, run, go buy another make NOT a GM and nothing from Starling Buick GMC ! read more

I found a car I was interested in on the internet and filled out the contact information, Stuart texted me a little while later and we made an appointment to meet that afternoon. I showed up with the family a little earlier than the appointment but that was not a problem because Stuart already had the vehicle ready for inspection and test drive. A couple of hours later and the family and I continued our jaunt to the beach in a beautiful like new low mileage CPO Buick at a very reasonable price. Stuart was great to work with, everyone at Starling was very pleasant, there were no problems at all. I will update as I gain experience with the maintenance department. read more