Do yourself a favor and don't come to this doctor. Unless you enjoy: - waiting long periods of time after your appointment time to get treated - rude receptionists - inexperienced physicians assistants (the Dr is never available) - unclean practices (I have never seem them wipe anything down) ESPECIALLY if you like to wait in a paper outfit with multiple entrances for the gusting A/C for 40 minutes :-/ It might be in a good location and metro-accessible...but hardly worth it. read more

All I can say is I wish I read the reviews before making an appointment. Every review here is right. I don't even think they deserve one star. First off, the address is incorrect on here, AND on their profile through my insurance. They are not located at that address but the address is for some kind of Mall/Office building. I could not find parking so when I called they left me on hold for 15 minutes before they even answered. Then they couldn't even give me directions on how to find the office inside the mall. It ended up taking me 45 minutes and speaking with three different receptionists to find the office. The office is also dirty and dingy, there was no one at the front desk. I waited a couple minutes and then left. To top it off it is not public parking so I had to pay $6 for parking in the garage they instructed me to. AVOID at all costs. read more

I initially chose this office as my PCP because of proximity to my apartment and because for my first visit, they could fit me in the same day. That was only last year, but I'm ready to move on. I've never seen Dr. Carroll (literally, I've never laid eyes on her, not even in the hallway). I've only had appointments with Michelle, the Nurse Practitioner. She is kind, knowledgeable, and helpful, if a bit overworked, judging by the length of the appointments I have had. Except for first thing in the morning, appointments always run behind. I've waited in the waiting room 15-20 minutes past my scheduled time, only to wait another 40(!) minutes in the exam room. I was willing to forgive all of the shortcomings until this past month. I had a routine physical, which uncovered a few issues in my blood work. I wasn't given a copy of the lab results while the NP, Michelle, talked to me about them, so I only got to look at them after the fact. When I called with further questions about flagged items Michelle didn't mention, the receptionist/front-desk person rudely told me my only option was to come in for another appointment (and of course another copay) even though I had just been in the office that morning. Other lab work done at my physical revealed some sort of infection. What, I can't exactly say, because the receptionist--someone with absolutely no medical training, which she was quick to tell me when I called with questions about my blood work--was the one who called to inform me. She had only a basic knowledge of what it was, and she even mispronounced the name. She called in a long course of heavy-duty antibiotics. And I still don't know why. I consider it absolutely unacceptable that this office allows a non-medically-trained staff member to call with this kind of important information. I am currently looking for another PCP. Edited to add: With the test results in my hand, I can see that they waited five full business days from the time they received the results to call me. read more

If you go, allow at least an hour or two for your appointment. They stack the waiting room with appointments they can't honor on time, so you end up waiting 30 or 40 minutes after your actual appointment. I've only ever seen one person at the front desk, so if you're phone call gets ignored or you aren't acknowledged during your wait, don't be surprised. And yes, I think their billing is a little sketchy, I'm questioning one I just received myself. I only go here because it's metro accessible, but would not recommend to anyone else. Also- when I asked when I'd be seen, over an hour past my appointment time, they acted shocked and offended I was asking..seriously? One last thing - I've never actually seen Dr. Carroll, ever. And I don't mean me, personally. I mean, I've never once seen her in the office...sketchy. read more

Be prepared to wait at least an hour in a dingy, crowded waiting room before your actual appointment. Staff is rude, very unprofessional. If you're a first-time patient, you'll get to actually see the doctor, otherwise you only get to see physician's assistant. Last time I went, after waiting for an hour and like 15 minutes, I was finally shown in the office, where the staff with a horrible attitude asked me questions to fill out the info they needed. After like 20 minutes, the physician's assistant came in and asked very personal questions with a interning male nursing student in the room (I'm female) without asking me if I was comfortable with that, and then laughed at my symptoms. Then I was told that I could go, and they'd contact me with the results. The whole experience was so bad that I'm NEVER going back again, and would rather pay an annual fee of $200 and go a a metro-accessible practice that guarantees me on-time appointments, good customer service, and the option to email my doctor. read more

This office isn't spectacular, but it is close by and gets the job done for an annual physical and minor health issues. Pros: They have an online patient portal where they upload all of your labs and the doctor/physicians assistant can message you. They are quick to respond to inquiries. The office is located in the Crystal City underground, and is therefore accessible by metro. Cons: This place is not very clean. It is pretty dingy inside and you can tell the patient rooms have not updated in quite some time. The rooms are also freezing cold, and you often have to wait a long time in those paper robes for the doctor to come see you. The doctor is very nice, but the two times I saw her, she was in a hurry and I felt very rushed. The physicians assistant spent more time with me. I probably will not go to this office for any major issues, but for services such as an annual physical or minor issues, it will suffice. read more

Awful experience. The staff is forgetful and rude, the doctor uncaring for her patients, the place is disgusting and disease-ridden, wait time is too long, etc. I actually WAS able to see the doctor unlike thew reviews below but for 5 minutes tops. I asked for a test to check my vitamin deficiencies and specified vitamin B12 as I am a vegetarian. Three weeks later I called because I had not heard from them and the receptionist stated "No news is good news! If we don't call you, that means everything was just fine." Okay, that I understand and is common behavior. When I went in to pick up my results, I saw that I was deficient in a category and they had not checked my B12 levels! I could not believe that a) I was not called when I obviously had a deficiency and b) they did not check the one thing I specified!! Now I have to run the test again, wait for my results and work on my system from there only this time I will be going elsewhere. Save yourself some time, go to a doctor with good reviews, period. read more

If you go here, plan on waiting a long time, like 2-3 hours. I arrived for my noon appt at 11:30, sat for 45 mins before being seen by a nurse. Then sat for another hour in a back room waiting to see the doctor. I do like the doctor, she seems friendly and caring, but after all that waiting I saw her maybe 5 minutes. The office has old, broken furniture and isn't very clean. The equipment is old and outdated. The exam rooms are dark, cramped and dirty. The cuff used to take my blood pressure took 5 minutes to inflate, and I'm pretty sure the reading was wrong as it was much different than the reading I'd had the day before in a newer facility. The rest of the staff seems only minimally concerned about patients, and they don't seem to mind making you wait for several hours. If you need a prescription refill, they insist on having you come in for an appointment to get the refill. So I ended up taking 1/2 day off work and sitting around for several hours, paying a copay, just to get a prescription refilled. REVISIT: I'm going to have to down grade to a 1 star. I've been trying to get an annual appointment visit for 7 months, I've had two appts cancelled, hours before I was supposed to go. One was cancelled because the Dr. was unavailable. The second was cancelled because she doesn't have office hours on the day that the appt was scheduled. Huh???? I just didn't call back for a 3rd appt, have moved on to another Doc I like much better. Would advise you to do the same. read more

So I needed a quick appointment and was told I would be seen by Dr. Dawne Carroll. Instead, I was seen by some new Physician's Assistant whose knowledge was not that impressive--plus, she seemed uninterested in helping. A couple of weeks later I saw the bill and was surprised to see that I had been charged for a regular visit. I called the insurance company and saw that although Dr. Carroll had not seen me at all, she charged me as if she had. Go Figure. This seems more like a money making shop to me.Do yourself a favor, get a doctor that actually shows up to the appointment and doesn't falsely charge you. read more

I came and tried multiple times to support this office because I love seeing a black woman doctor. We also have some similarities in our medical history which made her insights helpful. But I've given them 5 too many chances. Wait times are at least 45 mins and when you complain, there's never a real apology. And I actually don't even want the apology, i would just like better service. Just a, well she spends a lot of time with each patient. Which is great, and she actually does pay attention when she gets to you. BUT the office doesn't schedule according to her workflow. Today i waited an hour and fifteen minutes just to get my blood drawn and a half assed check up by a different doctor because she was taking too long AGAIN. It's ridiculous to leave from every doctor appointment with my heart racing and being incredibly irritated. It's basically just disrespectful. And I would suggest only going there if you have absolutely nothing to do that day. If you go in and the waiting room is full. Be prepared for a 2 hour wait or to reschedule. I thought the waits were longer this past year because she lost her NP who was great, but she has had a second doctor there my past two visits and both times my wait was just as long. Avoid the frustration and go elsewhere. There are plenty of good doctors in the area Update: I submitted an online request for a migraine prescription refill months ago. About a month later I still didn't have my refill, so I called and they let me know their online portal doesn't work (which is confusing because it is still Very much available). Today, in 2018, I get a call saying the dr denied my request because he wants to see me first. I was actually able to pick up a refill two weeks ago that my pharmacist said had been there for a while (thank God). But I don't understand why it took months for the office to reach out to me about this. I mean....good thing I don't get chronic migraines or that it wasn't another serious ailment that was life threatening. Not happy about the REALLY bad days I experienced without them, but I survived. No thanks to this doctor's office. read more

Kind of wish I found these reviews before making an appointment. They are all true. Made an appointment here thinking it would be convenient from work, but given the 1.5 hour wait, it would have been quicker to go pretty much anywhere within a 10 mile radius. read more

When I first decided to visit Dr. Carroll's office, I was a bit scared by most of the reviews. I was expecting a hell rivaling that of the DMV. At the same time, there is a shortage of primary care doctors in DC, and most of the other ones that I called charged a membership fee on top of the cost of a visit. Dr. Carroll's office accepts my insurance, so I decided it was worth a try. On the whole, I was quite impressed at both of my visits thus far, and feel like I've made a good choice by coming here. I'm glad I didn't let all the negative reviews scare me off. Yes, there's a little bit of a wait. Are people in DC such princesses that they can't wait a half hour to see a doctor? Having gone to doctors outside the area for most of my life, this seems pretty standard to me, and is balanced out by the quick appointment time. I was able to get an appointment for an annual checkup in less than two weeks, and when I had a very bad reaction to shellfish, they were able to squeeze me in as soon as I could get there. The office itself is rather small, and also metro accessible. I've seen both a physicians' assistant and Dr. Carroll herself. Both seemed knowledgeable and professional. I have no problem seeing a nurse for problems that are pretty standard, in fact, I almost prefer it. Everyone was friendly and polite. read more

Dr Carroll has been the best. she is easy to talk to and when I needed a surgeon she was there for me. Often I had to deal with bossy assistants who told me they would not renew my meds unless I came twice a year when an ongoing prescription was written for one year. Dr Carroll straightened them out. The hours and waiting times are not convenient and you will often get one if the bossy assistants. I also had problems getting the staff to return my phone calls. The scheduling systems leaves something to be desired. I regret I will have to transfer to another doctor because she announced closing her Virginia office. read more

I have been going to this office for about 8 years and only because they are close to my job. Time to move on. The worse service on the planet. Have only seen the doctor twice as she's never there. They don't care about their patients and hardly ever answer the phone. They have a patient portal and don't attend to it. I've had to take tests many times because they misplace them. Bottom line, run and find yourself a good caring doctor. This is not a good place at all. They even wanted to charge me for a depression test and I don't even suffer from depression. Not to mention that I don't know what the test was about. I totally missed it!! My medicines get mixed up and are sent to the wrong place, which causes a lot of anxiety and wasted time. read more

Wait time is wayyyy too long, it was an hour and a half to be seen. But Dr. Carroll was fantastic, very nice, thorough, and informative. 1 star for the wait time. 5 stars for Dr. Carroll read more

This office is TERRIBLE. Avoid at all costs, even if you have good insurance. First off, the office is extremely hard to find and in a sketchy underground office. The office smells and is usually very hot. The staff are unfriendly and wait times are usually 40 minutes, just like the other reviews have indicated. I have never met Dr. Carroll either, but my biggest issue is that their billing is EXTREMELY sketchy. I only came in for an annual preventative checkup, which are free with no copay for most insurance plans. However, after I checked over the phone with the receptionist who assured me there were no hidden fees, there was a $20 copay and I was charged almost $300 for this visit! They charged me for blood work even though I insisted that I didn't need it and it wasn't necessary. Please do yourself a favor and stay away from this terrible, unprofessional office. read more

I arrived at 10:10am for a 10:20am appointment. I wasn't called in until 12 noon with 3 patients still ahead of me. Unfortunately, I had to leave before even seeing the doc because I needed to be back at work by 1. Unacceptable!! Why bother to make an appointment? The wait time is usually bad but this was the last straw. I will look for a practice that values my time as much as I value theirs. read more

Every visit here has been dreadful in some way or another, it's so hard to get an an appointment, the secretaries are very inefficient and disorganized. Had them randomly cancel an appointment on me, something I only found out the day of the appointment when I showed up. I wish she wasn't my primary care provider but she is literally the only option in the area for my insurance. Avoid at all costs. read more

Sitting in the packed waiting area as we speak. I arrived 5 minutes before my appointment time and have been waiting 40 minutes just to pay my co-pay. Who knows when I'll actually be seen! There's only 1 receptionist here to do all the work, and she doesn't even have time to answer the phone, which is ringing off the hook. Did I mention the doctor's office refused to accept my insurance last time I came for shots and I had to get the insurance company involved to get my reimbursement check? This office is conveniently located and easy to get an appointment if you need to see someone the same day, but I do not recommend them if you have another option. read more

In a year, I never saw the doctor. Always a PA. The staff always thought it was my first visit, as they never knew where my records were. I routinely waited at least 20 minutes after my appointment time for it to start, and then was hustled through the motions as if I were a product, not a patient. Follow the other reviews and go ANYWHERE else. The staff is awful, the office is disgusting, and no one has any answers. read more

I am not the type of person to take the time to write a review. For me to invest the energy, I need to have had a really great or an exceptionally terrible experience. The first time I went in to have my cholesterol tested, they "lost my blood sample and asked me to come for a second visit. When I finally was able to get in for a second trip for the blood sample, I also received an unrelated prescription. The script was supposed to be for a full year and they called it in for three months. After it ran out, I called their "prescription line" three times and they never sent it to my pharmacy. I also had my pharmacy call twice. Still no prescription. After trying the "prescription line" three times, I also left voice mails requesting a call back on the "provider line" as well as the "appointment line" requesting a call back. No return calls, no prescription. If this was a script for insulin and or something similarly important, I would be dead by now. If you're looking for the worst imaginable customer service (read non-existent) then use this office. After becoming totally exhausted with trying to reach them in every possible way (I even tried to fax them) I finally gave up and found a new PCP. The new PCP got my script into the pharmacy within hours of my appointment. read more

The only positive thing about this medical practice is its location. I honestly don't have much else good to offer. Just trying to make contact with the office is hard! If you get someone to answer the phone, you are likely to be put on hold and left. Appointments are very difficult to get and forget about getting in if you are sick! Apparently Dr. Carroll does not see sick people . . . only those with appointments! I don't often get sick during the winter, but this year I tried to be seen when a cold that I had wouldn't improve. I called on a Tues. AM and was told it would be the following Sat. PM before I could be seen. Really? No time set aside during the day for walk-ins that are existing patients? Still I knew whatever I had was worse than a cold and went to Urgent Care when I couldn't be seen by Dr. Carroll. Turns out I had bronchitis and a sinus infection. They saw me Tues. PM. Prescription refills are also difficult to get. Even CVS gave up after 3 weeks. I tried to call today to see if they had received the most recent CVS request. I was asked to hold . . . gave up after 10 minutes. Have tried to call back a few times. No answer. Big suprise. It'll be a crap shoot to see if I actually get my medication. So, I really encourage you to find a more responsive provider. There are others in Crystal City/Pentgon City area. There are others locate on or near Metro stops. I stay only because my time here is coming to an end and all I need is one more Rx refill before I leave. Changing providers in my last few months doesn't make a lot of sense considering my medical needs. Make a better choice than I did. read more

I had a hard time giving this doctor/practice even one star. As most of the other reviews here state, the office is not very clean and is dingy. I have requested on more than one occasion to see a physician, rather than the physician assistant. Stull, they schedule me to see the physician assistant. One of the biggest issues this practice has is the rude staff at the front desk. Again, I have seen this noted in other reviews. I did mention this to the manager of the practice and even mentioned the horrible reviews they get on Yelp. She noted that they are aware of these reviews. As several of these reviews date back several years, the only conclusion I can draw is that they simply don't care. On two occasions the front desk staff told me over the phone that I would need to schedule an appointment to pick up a prescription refill. Absolutely unacceptable. I spoke with the physician assistant whom I convinced to leave it at the front desk for me. It's just bad customer service all around. To be treated poorly by front desk staff when you are sick is wrong. These people need to get their act together or get out of business. Bottom line: do your research, check out several places before you schedule an appointment. I will never go back to these people. read more

I went in there for vaccine and medical tests for migration papers. After a two hour wait I was seen by a nurse 'kiesha' who was mumbling most of her words. After drawing my blood I was given the vaccines. Two days later I went back and was told I needed a chest x ray which would cost me extra (on top of $425 that I've already paid). Having completed the chest x ray I called the day after and was told that they had lost my blood work and I would need to come back again. I was assured this would be the final delay and that I would have all of my documents completed by the next day. It is now the next day and their office is closed... I would highly recommend avoiding this place read more

I don't even want to give one star because that is too high rating for them! I have been there 3 times already in one week and I haven't seen who Dr.Carroll is. She is never there and the people who work there are never get anything done on time. 4 vaccines, 1 blood test, and 1 skin test are going to take at least 2 hours. They are not even good enough to be professional. I have bruises all over my arms because of those vaccines and blood test I've had. They charged $400 for those things and made me wait half an hour in every room which was 4 rooms totally. I felt like I paid $400 to be half an hour in each room they have, lol. read more

I came about 15 minutes early and ended up waiting 2 hours before seeing the doctor. While the doctor was great and friendly, it's hardly worth the wait. Over the last two weeks, I've called four times during regular office hours to schedule an appointment and no one picks up or responds to voice mails. read more

To respond to Maggie D's comments. I have been going to Dr. Carroll since 2007. Yes there is a wait, but I have seen her many times in the office and in her Maryland office. I've had to follow up on blood work, etc but have had no complaints with her PA or Dr. Carroll herself. I think her staff is overworked big time. I've had to wait over 2 hours as well on the weekends. I always tell them before I go, that I'm on my lunch hour and have also had problems with billing but have gotten them worked out. I think the PD and Dr. Carroll are good doctors/PA and care about their patients. I have never had a problem with either of their bed side manner. read more

The interns, nurses and technicians at this doctor's office have the best personalities. We all can relate with how going to the doctor is by proxy uncomfortable, but with the staff at this office, one is immediately assuaged from any embarrassment or anxiety. In fact, I don't think I know of any physician's office I've ever been in where I've actually felt comfortable, except Dr. Carroll's office. I live out in Springfield, VA, which is about 14 miles from this doctor's office in Crystal City; Arlington, VA. There are other doctors in the D.C. area, but I am grateful this doctor is open on Saturdays. Taking leave to see any doctor sometimes means you have eat into your sick leave for billable hours during the week, when most doctor offices are open. Having a doctor that is open after normal business hours is an immense relief from bartering comp time or having to eat your sick leave. The added benefit to this doctor's office is that you're right in Crystal City inside a shopping mall with a Hamburger Hamlet, a 10-second walk inside the mall, so a wait is easily managed. Even better, while most doctor offices leave out old Reader's Digest magazines for one to "enjoy reading," this doctor's office actually has a huge wide screen TV where you catch up on the news, or you can read their up-to-date magazines, like Time, Vogue, etc. The best experience I had happened in 2004 when I was unemployed. Understanding my situation, Dr. Carroll opted not to charge me for a needed appointment. I was so grateful to her for that, especially because I had no insurance. I've seen this doctor since 2001, and I made only one mistake: I tried to find another doctor more local in the Springfield area. That doctor had only elevator music in the wait room, refused to handle any calls to insurance companies, and he dropped me because they "don't like to work with HMOs." I'm not kidding. Dr. Carroll won't do that to you. She and her staff take excellent care of you. In fact, you feel like you've been pampered at a spa. read more

The wait in this office is ridiculous, the wait was 3-4hrs long. When you get in the back room there is another wait. Her staff is soooo unprofessional and so is she!!!! When I needed a letter (for a surgery I was going to have), her staff acted as if they couldn't do it. I decided to go to the office and I damn near had to beg for the letter from her airhead receptionist. Dr Carroll never came out to speak to me. The whole staff sucks. read more

I've been going here for 2 years, so I've been maybe 3-4 times at most. Unfortunately, it has definitely gotten worse. On my most recent trip, one of the assistants (blood pressure, weight, questions, etc) was EXTREMELY RUDE. She asked me a couple questions but was mumbling so I could barely understand her. The questions were also weird too (do I have a fire alarm in my house? am i heterosexual, homosexual or bisexual?) In any case, she got called out and didn't finish my questions. She comes back and instead of telling me to move along the patient room, she SHOVES/ PUSHES my arm and tells me to move. It's one thing not to be friendly and not be in a good mood, but seriously a weird shove from you along with that attitude is just unacceptable. I'm not one to complain but I really wanted to tell the doctor about her. So as I'm sitting there thinking about how I will write this yelp review, someone just comes in without knocking. I got distracted about the PA because it was the doctor herself. Is it just me or isn't it customary to knock before someone comes in to the room with a patient inside? Overall, bad couple of minutes. I let it go. I asked the doctor for some results of previous blood work (it was pertient to my current visit) and she can't find them online (they just switched to online record keeping), which is understandable. I am later told that they can't find my file and that it must be in the storage so they'll call me tomorrow. It's been a couple days and they never did. I was also told that my lab results would be up on the patient portal in 24 hours and it's been 48 and no sign of them. So I call their office just to make sure nothing's wrong, and she told me to wait another 5 days. Really? Needless to say, I will definitely be switching to a better doctor soon enough. Save yourself the trouble and don't try it. read more

This seemed like a great option becuase I needed a prescription refill quickly. Getting a doctor's appointment fast in the nova area can be a pain, so I thought it was great that Dr. Carroll offerred an appointment the same week I called. This was a BIG mistake. The office is located in the lower level of the metro mall and hard to find. I called 3 times before an rude assistant finally told me how to get there. The other two times I was placed on hold and then hung up on. The office did feel dirty, but I figured it was just a busy day. There were fast food wrappers balled up and thrown under the couch. There was a dirty diaper hanging on by the magazines. The receptionist was watching jerry springer and it was turned up to 30. I was forced to listen to the show for about 45 minutes until I was finally ushered back to a room where my blood was taken. I found out later that this was not something my insurance covers because Dr. Carroll ran a battery of tests I did not need and I was charged for preventative care. Mind you, I do not mind that it was thorough, but trying to get a reciept from the Dr. Carroll's office to submit my claim form was like asking a chimp to do rocket science. When the doctor did see me he only asked me what prescription he could ge me next. I only needed 1 prescription and was upset because he wasn't explaining the drugs to me just asking if I wanted more of them. I was also told I needed go on more prescriptions to help lower my cholestoral. I am 25 years old! I don't even know the name of the doctor who met with me becuase they left faster than I could say prescription refill. The entire experience cost me 3 hours away from work and a lot of extra money in medical costs. Terrible, terrible experience all around. read more

Wow. This is not a review. Just glad saw these aweful reviews BEFORE I go in for the appt. I just made. I will cancel. Thanks.

This is the worst doctor's office ever. They overcharge, you wait for hours even when you are early for your appointment, the place is dingy and does not feel sterile and the employees are very unprofessional. They will ask you to do lab work regardless of your ailment and then charge your insurance company (or you) an unconscionable bill. Avoid this place unless you are in need of an immediate appointment and no other doctor can take you. read more

This doctor is excellent (I have seen Dr. Carroll, and her associate Dr. Dew and several of their PA's and NP's.) The office is in the Crystal City Underground, which is not sketchy, it's simply an underground mall, which most people in Crystal City are familiar with. The office is a bit run down-- that is true. I've seen them for 10 years. I've never had a "sketchy" bill, nor a bad experience with them. It is true that there is always a wait... though not as long as others have said. When I met Dr. Carroll, it was well worth the wait. read more

I'm very happy with my appt with Dr Carroll. She saw me within 15 mins of my arrival, so there was no wait as other reviewers wrote. She spent time with me and gave comprehensive suggestions to remedy my medical conditions, from prescribed drugs, to natural remedies, to book recommendations covering my issues. I'll definitely be back. For first-time patients, I suggest allowing extra time to find her office. read more

I had been going to this Medical Practice for a few years. The experience has always been lousy. I used to go here due to the Practice's proximity to my old work... You will ALWAYS have a crappy experience. From long waits in the boiling hot and filthy offices, to unnecessary tests, misinformation, not uploading medical history nor vaccination records, both Dr. Carroll and Dr. Dew seem to rarely read charts or the medical history of their patients (they do not even seem to read the details of your last visit), the awful bedside manner of both the Doctors and staff, and the complete lack of ability to do anything there-and-then (you will receive countless Referrals for pretty basic issues). In addition, their Patient Portal online systems is absolutely awful. I will not be returning. A consistently crappy experience all round. Find somewhere / someone else!! read more

This office really couldn't care less about their patients. I've tried the last four days to get a prescription refilled. Every time I called, the receptionist said it would be done that day. I'm still waiting. Save your time and don't go here. read more

One star for this place is one star too many! Biggest challenge, in addition to rude, unprofessional staff, horrible wait times, and never knowing who you're actually seeing once you get someone in the room with you, is their billing! They bill you and send you collection notices for what insurance doesn't cover, though the insurance company has contracted with them to only bill patients a certain amount. My insurance company says this can happen and recommended finding a new doctor. They also recommended checking everything online with my insurance so I can see exactly what was paid by them and what the insurance company says I owe. I am now trying to get back what I paid over the past year since I trusted the doctor's office to bill accurately and fairly. Do yourself a favor...do NOT get involved with this group of unprofessionals. read more

I wish there was an option to press ZERO stars! This place IS THE WORST! This is my first yelp review ever. I am not petty but when it comes to people's health, everyone deserves to hear this. First of all, I thought I was going to get hepatitis just sitting on the couch in the office. It was disgusting and morbid feeling. Secondly, the nurses and receptionists are RUDE! The nurse asked me all of these random questions (including my sexual orientations). I am straight but that is none of her business. When I was getting my vitals checked I told the mean nurse what was wrong with me. I had been sick for 10 days and only feeling worse than the day before. I was tired, had an awful headache, was off balance, sore throat and awful congestion. After all of that explaining, SHE DIDN'T EVEN TAKE MY TEMPERATURE! While in the patient's room waiting to be seen, all of the women working there were just chatting, telling jokes and being obnoxious. It took 30 minutes for me to be seen by the doc after the nurse came in and I was the last and only patient there for the day! I didn't even end up seeing the doctor. I saw the P.A (Camilla Alexander). I told her all of my symptoms and how I have a history of bacterial sinus infections because my mother suffers from them too. EVEN THOUGH I told her that and that I have been extremely sick for 10 days, she proceeds to tell me that she will not give me antibiotics because she is convinced it is a viral infection. I told her that I know this is bacterial and she shot me down rudely acting like I was a stupid girl. She said taking antibiotics will not work for a viral infection (no shit lady I am telling you that I have a bacterial infection)! I am not a doctor but even I know that if you are sick for that long and have a history of these infections that the first thing you do is prescribe and antibiotic. WHAT AN IDIOT. She then has the nerve to prescribe me 135 dollar nasal spray and 35 dollar cough syrup. Obviously I didn't buy them! The next day I went to urgent care at Patient First and got the BEST service! The doctor there (a real doctor), checked me out, saw that my ears were infected and that my sinuses were infected. She immediately gave me Levofloxacin and within 30 hours or so of taking the antibiotic I was about 80 percent better. Long rant but the moral of the story is to NEVER GO HERE. read more

I am a new patient and chose Dr. Carroll's office because it is in walking distance to my office. I read these reviews and tried to pay attention to all the areas of concern. I was able to make an appointment for the next day. I came in a bit early to fill out paperwork and was called in within 5 minutes of my appointment. The reception staff was friendly and helpful. I was not impressed with the question about my sexual orientation, and made that know to everyone I saw. They didn't really seem comfortable asking it either. The PA was good, assessed my issue and gave recommendations and prescriptions. The lobby isn't great and the place is old, but it appeared clean. They are aware of these reviews and said they are trying to work on it. I hope they can follow through. read more