I was very satisfied with my visit with Dr. Zain Sultan at Inova Primary Care. Unlike another…read moredoctor I saw at a different practice, I found Dr. Sultan to be patient and detailed. He considered all of my symptoms, outlined possibilities, and ordered some additional testing. I'd say the experience with him was five stars. The front desk person was also helpful as was the nurse. The negatives were that I had to do a COVID test, which seemed to be unnecessary to me, and there was some difficulty running the insurance. I think this is a fairly new location--they mentioned not having testing done on premise yet, so I think that more will be added in the future. But I'd definitely recommend Dr. Sultan as a primary care physician.

As a patient who does not use the INOVA web portal - unconvinced they will be capable of keeping my…read morehealth data secure - I wait 45 minutes or more after calling their telephone number to speak to a human. So if this is the front end of the customer experience the bar is set absurdly low for anything that comes after. The Hold message states they have been awarded the "The #1 Hospital System in the State of Virginia for amongst other things "Commitment to Continuous Improvement." My observation: your front end patient communication is broken. Answer the phone, patients and prospective patients can make appointments and you make more money.

I made my initial appointment with him because of his online reviews. Dr. Houston not only treats…read moreyour pain, but he actually does everything he can to pinpoint the cause of it so that he can correct the problem at the source. His office staff, and the staff at the surgical center where he does the injections, are so friendly that I remark on it every time I see them. I was told last week by one of the nurses that the reason everyone is so friendly is that Dr. Houston makes working for him a joy, that they actually enjoy going to work every day. And, it shows. He WILL find the cause of my pain, and I have every confidence that he'll do his part to fix it. If you are looking for a doctor who's just going to write you scripts, he is not the doctor for you. He's ethical and by the book. He's not afraid to prescribe meds that help, but if that's all you're looking for then you should find another doctor because he is going to require you to take part in your treatment. I am so glad I found him and will recommend him to anyone who needs a great doctor. If you do your part, he will do his. He is a Godsend!

Completely terrible customer service. I have called multiple asking for my tests results, been…read moredirected to a general mailbox and have not received a call back. It's been over a month and this is completely ridiculous. Do not go here, you will never hear back!

No. Do not come here. I don't review much, but this needed to be done. I saw this office only had 1…read morereview, so I thought, hey I'll give it a shot, maybe that reviewer was biased or just had a randomly bad experience. No. Trust that review as well as mine. I chose this place because it was close to my apartment and I can walk here, I obviously should have done some more research beforehand. Cons: -My first experience which should have right away been a red flag, was the fact that I called this place everyday for a week trying to get an appointment. They did not pick up the phone ONCE. I left a very detailed message every time, and still no call backs EVER. So I kept calling and on the 10th day after leaving 9 messages, I tried calling they finally picked up. - Okay I understand working as an administrative assistant in a medical office can be difficult, but the level of unprofessionalism is ridiculous here. When they did FINALLY pick up the phone I spoke to the rudest person I have ever dealt with. I simply stated that I was a new patient and that I would like to make an appointment, and then the person on the other end of the phone just started talking to someone else! I'm not kidding, no putting me on hold, nothing. I could clearly hear their conversation too, and they were not even asking someone else about how to make the appointment, they were were just talking about some gossip and carrying on. She finally spoke to me, in a tone like she was annoyed that she had to do her job, and then would randomly ignore me and talk to her coworkers again! I was so confused, because I had no idea people who work in customer service could be like that! - I didn't expect a beautiful office and waiting area by any means, but this place looks like it hasn't seen a new coat of paint since the 60's! There is also an awful blaring TV in the waiting room that blasts daytime TV non-stop. There is no windows in the whole place and it has a very low ceiling which made me feel like I was in some creepy basement. - the scale I was weighed on was digital but soooooo old. I'm not kidding this thing had to be 20+ years old. - I had to wait 30 minutes after my appointment for 3 pages of paper to be printed out with my referrals on them. I guess their printer was having issues. I asked if she could just email them and she said no. - I never saw the doctor, only an RN. - The location. So this place is basically buried inside a really weird old office building/mall. It's IMPOSSIBLE to find. It took me 45 minutes to find it once I got inside the building, and I am not some grandma that gets confused about where I am, I'm in my early 20's! - When I was there I requested 2 referrals, one for a genetic counselor and one for another type of specialist. Well I was given my referrals and the first one I called was not even in my insurance network. I figured it was a random error on their part and I made my call to the other specialist, the 'genetic counselor.' To my surprise it was a psychiatrist! Those two medial occupations are not even close to the same thing! I was so embarrassed after that phone call that I called the Potomac Regional Medical Associates to get a new referral for a real genetic counselor. Can you guess what happened? No answer and no call back. EVER. I just switched to a different primary care physician this week, and it was the best decision I've ever made. Pros: - The receptionist was kind when I got there, but did mention that she was ready to go home and she was tired. - The RN was actually super nice and listened attentively to my needs. She was honestly the best part of the experience even if she messed up on the referrals.

Dr Duhamel is wonderful and compassionate physician. Great bedside manner. Highly recommend him and…read morehis staff!

I've been seeing Dr. Rashid for a few years. He is very intelligent and involved. He recently got a…read morefemale PA that reminds me of my sister who is A Nuerologist. I'm knowledgeable about medicine. I researched and find this place to be the best in Northern Virginia and DC. I highly recommend this place. Especially after my visit yesterday.

I dislike when I called on the phone since 9:07pm until 9:37pm, a representative did not answer the…read morephone for me. That's very unprofessional and poor customer service. A representative should be available at all times for patients.

Where can I start... they never answer the phone. When you visit you sit in the waiting room for…read moreover an hour even if there are no patients waiting. The waiting room has blood splattered on the wall. The doctor says he sent a prescription to the pharmacy but he never does. We have visited the center three times and no prescription has not been sent yet!

Raving Review for Vista Medical Center - Crystal City Date…read moreof Visit: Friday, July 26, 2025 I visited Vista Medical Center last Friday in terrible hip pain, and I cannot say enough good things about the care I received. From the moment I walked in, I was treated with kindness and urgency. Nurse Dolly greeted me at the door and immediately helped. She was warm, welcoming, and got me checked in quickly, which meant everything at that moment. Nurse Practitioner Carol was caring, attentive, and truly knew her stuff. The treatment she gave me provided relief when I needed it most. Even though Ia couple of nights later went I was admitted into the hospital the doctors confirmed that Carol was absolutely right in her approach of care. The staff at Vista were all courteous, compassionate, and efficient. I have found my new urgent care. Thank you all for the excellent care.

Slowest urgent care ever experienced. The staff is not very welcoming and show lack of care…read more Honestly, avoid this place. Hopefully they can revamp it or shut it down. The old Carlin springs use to be 100 percent fantastic. This is one needs to take note and do better.

After several vosits to urgent cares, this was the only one available. The physicians assistant…read moreand nurse did an excellent job to help diagnose my son, who was feeling sick. I highly recommend this facility for your medical needs.

We had the best experience! We met with Karen Johnson, MSN, CPNP. She was absolutely amazing…read more She did a thorough assessment and provided clear instructions on what to do. Our situation required a follow up the day after. Although she wasn't working the next day, she made sure another physician took a look at my daughter so that the following day they'd have a baseline to assess progress. She also went out of her way to call us and follow up a few days later just to make sure things were moving in the right direction. I highly recommend Karen and trust her with our care. She was a perfect example of the type of care and attention to detail you want from your medical provider.

We have been here several years and it's just a lousy bureaucratic experience. Everyone spends…read moretheir time entering info on computers. Always a different doctor. The office requires uploaded camp forms that parents must partially fill out. Website keeps crashing. I don't own adobe acrobat. And it's not a new problem. Office has been like this for years.