Raving Review for Vista Medical Center - Crystal City Date…read moreof Visit: Friday, July 26, 2025 I visited Vista Medical Center last Friday in terrible hip pain, and I cannot say enough good things about the care I received. From the moment I walked in, I was treated with kindness and urgency. Nurse Dolly greeted me at the door and immediately helped. She was warm, welcoming, and got me checked in quickly, which meant everything at that moment. Nurse Practitioner Carol was caring, attentive, and truly knew her stuff. The treatment she gave me provided relief when I needed it most. Even though Ia couple of nights later went I was admitted into the hospital the doctors confirmed that Carol was absolutely right in her approach of care. The staff at Vista were all courteous, compassionate, and efficient. I have found my new urgent care. Thank you all for the excellent care.

MEDICAL FRAUD!!! Went here for urgent care got an Indian or Pakistani Dr (don't remember name) he…read moreNEVER even looked at me he came and sat down on other side of room and was glued to his iPad!! I asked him if the bite on my torso was going to be diagnosed via google and he became rude and nasty so I left! No treatment, no advice nothing they didn't even take my vitals and he billed my insurance AND me!! What a sham!

Location is right off the Pentagon City Metro which makes this location easily accessible if taking…read moremetro. Scheduling a same day appointment was easy and luckily had availability. Check-in upon arrival was easy and they have a few seats in a waiting area. Unfortunately, even though my appt was at 11:10, I wasn't seen until around noon. However, once I was seen, the doctor on duty listened, asked follow up questions, and ran tests (strep, Covid, flu). Appreciate they can run tests right in their office as well as submit prescriptions right to the pharmacy so by the time your appointment wraps up, your prescription is just about ready for you.

Lied to me. I called beforehand and told them I had the flu and I need help, they said okay come on…read morein. A few hours later I show up AFTER their posted lunch break times and they're still "closed". Tried to set up a walk-in on their stupid computer and it tells me I can't be seen until THE NEXT DAY. Why has it become normalized in this country to LIE to people, especially those in need of IMMEDIATE MEDICAL ATTENTION?!?!

Where do I begin to say thank you and I also highly recommend, "doctors to you." Dr. Brown is the…read morebest there is for your medical needs. The request is a seamless process to make a request. You will get a response very quickly. The Customer service is impeccable and medical care so absolutely professional. I can't recommend this service enough. Thank you thank you!!

This is my first visit to Kelli Willingham DNP at Advanced ENT Specialists and I couldn't be more…read moresatisfied. She is very kind and compassionate to me. I am 82 years old and has hearing problems but she was always ready to take her time to explain the detail of my conditions and answer all my questions until I fully understood. She is absolutely wonderful and very professional with a caring disposition. Upon my request, she emailed me after my visit my office notes and summary and gave me more advices and suggestions. Also, her staff at the front desk are extremely courteous and friendly. I highly recommend Dr. Willingham and Advanced ENT Specialists. D.Z Liu

Walked in with a knee injury and the staff was great. They took VA healthcare which was great. With…read moremy x-rays done on location I was able to get in and out with great care. The staff was professional and they said the best time to be seen is first thing in the day.

They generally move slow and without any sense of urgency. It's clear they're just checking boxes…read moreto get people back out the door. No explanation of the tests they're running, why they're running them, or what the issues are. Just handing paperwork and telling people to go. I live down the street and so this is the most convenient if I'm really sick, but it's probably time for me to find a new place, because they're consistently below standards.

Worst place ever!!!! Worst customer service. Puts me on hold without even letting me know. I've…read morebeen on hold for 30 mins just for her to take 1 min to tell me she didn't have anything and to argue with me. I was calling on behalf of my sick mother who needed to be seen and all she was worried about was me using first person to address my mother's needs. I hope this place gets better people. (Her name was Jackie)

Worst customer service you can ever have in your life , my grandma had a very bad experienceread more

I was referred by a friend and then concerned about reviews…read more As a new patient, I was treated with care and friendliness - the intake interview on the phone and scheduling was incredibly easy. The check-in personnel, the technician taking vitals, the doctor, the technician drawing blood. Every single person I interacted with was professional, accommodating, friendly, supportive. The doctor took her time with me - a 30 min appt turned into 45. I know that is unusual. The technician drawing blood was incredibly professional and fun to talk with. I will see how things proceed with questions, results, billing, etc, but I only have accolades to say about this experience.

Care itself is fine for routine things so far, but some NP recommendations seem to go both ways…read more(inadequate or over the top). Mix of approachability among the doctors. And in 2024/2025 the practice is emphasizing cancellation fees seemingly no matter what (what if there are road closures or your child gets sick within 24 hours of your appointment) and early arrival regardless of online check in or it's considered a cancellation. So far they haven't been too late, but they have been late now and then and that could be for a number of reasons. The point is that things come up for both doctors and patients, and some of that warrants flexibility, which their policy administration doesn't reflect. There's a chance for the group to set themselves apart from others and they're missing it. Not surprising for the current culture, but even more important because of it.

I've read many negative reviews of Virginia Hospital Center (VHC), and can't help but concur. Both…read moreme and my spouse have had poor experiences with nursing care, pharmacy, and hospital administration in the past, but the only reason we keep coming back is our surgeon is the best in his specialty, and he only operates at VHC. Although we have had great experiences with our surgeon, hospital staff is below par for such a fancy looking facility.

The Imaging & Radiology Insurance department is the worst. I tried to get in touch with this…read moredepartment for 3 days. The day before my scheduled CT scan, I still could not get in touch with a live person. The direct phone number to this department ONLY goes to a voice mailbox. The automated message tells you which information you should leave on the message in order to get a call back. I had done this for at least two days. NO CALL BACKS. I located a new facility to do my CT scan for the next day. It was less expensive and easier to get the same questions actually answered. This place is not organized or managed very well. If you can't get the administrative issues fixed, I would be worried about everything else here.

Unfortunately I had to take an elderly relative to the Emergency Room (on Thanksgiving of all…read moretimes) yesterday. After reading reviews of several ERs within reasonable driving distance, Inova Emergency Room in Oakville was the best. The gorgeous facility is sparkling clean & tastefully decorated with trendy MCM furniture in the lobby. More importantly, I immediately felt at ease upon speaking with the front desk staff & my family member was seen within just a few short minutes. EVERY person we interacted with (from security & front desk employees to the custodial staff, several nurses, & the doctor) was warm, friendly, patient, thorough & kind. Bloodwork, an EKG, urinalysis, head CT scan & an IV were performed quickly & smoothly. Nurse Kayla & Dr. Antoon were exceptionally cheerful & professional, with a spectacular sense of humor that helped keep my relative calm & in good spirits. Thank you so much to the entire staff for doing such an excellent job!

Neighborhood ER trip. Teen popped positive for Flu A on a home test, so wanted to get started on…read moreTamiflu. Parking was tight, but validated at the intake desk. Guards were fine and checked our bag, made sure we knew about parking validation. Intake was pretty standard & courteous. Waited 5 min in lobby to get to the triage, and then an exam room. Facilities are new, clean, and modern. They were able to pull up our past health records on their database without issue. Quick vitals, followed by details checked by nurse & the ER doctor. Doctor confirmed we did the right thing. Minimal interaction, but thorough & it was a simple case of typical flu onset. Sent note in record to primary care Doctor. Out with Rx for Tamiflu & Zofran anti-nausea meds for pick up locally within 30 minutes. Efficient, courteous, accurate. Easy exit from parking. Definitely wheelchair accessible.

Tried calling but no one answers the phone. Tried several different prompts. Decided to just go…read more The pain was bad and I knew I could not make it through the weekend without knowing how bad it was. When I entered there was a person with some bill discrepancy. It was a Friday at 5:30pm and they close 7pm. She let me walk in. They took X-rays but not weight bearing which I thought was weird. Everyone was super nice and knowledgeable. They referred me to a great doc and I got an appt Monday morning. Highly recommend if you are unfortunate enough to need these services.

Removed fluid from my knee ... Professional, explained…read moreeverything thoroughly, is like an emergency room as far as having everything needed for procedures BUT no wait time!