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    Carrie Kaplan Skincare

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

    By appointment only

    Services - Carrie Kaplan Skincare

    Teeth whitening

    LED teeth whitening

    Carrie Kaplan Skincare Photos

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    7 years ago

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    Carrie K.

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    The Lash Lounge

    The Lash Lounge

    3.7(25 reviews)
    1.9 km

    This was my first visit to this lash salon, and I was very happy with the service. I was greeted…read moreand given personal attention the moment I arrived by a very warm and friendly staff. They are adhering to all the COVID-19 safety protocols and the place is very, very clean. The lash treatment I received was done by a trained professional in a timely manner. I love the results of my natural lash application. The rates are fairly priced and competitive with other lash salons. I would definitely recommend this lash lounge, and I would surely come back here.

    AVOID THIS PLACE AT ALL COSTS. Buyer beware of the owner of this establishment. She was,…read moreunfortunately, one of the most unprofessional individuals I have encountered in a business setting--rude, erratic, and unnecessarily focused on my personal life. While I initially intended to write this review solely regarding the service not functioning as expected, the far more concerning issue has been the manner in which the owner communicates with clients. To be succinct, I went in for a brow lamination that did not hold or work at all (photos for reference). When I reached out to address the issue, a front desk employee called me and explained she was texting with the manager and she told me that they would offer only a redo, not a refund. This concerned me because during my appointment, my technician had made it clear that it would be unsafe to perform another lash lamination any sooner than six weeks. To be sure, I consulted two other lamination providers in Westchester, who also expressed concern and stated that redoing a lamination later could potentially cause breakage or other damage. I for obvious reasons, do not feel comfortable returning to the establishment for a redo given their history. When the owner called me, I explained that since I did not receive the service outcome I paid for, I would be filing a chargeback with my credit card company and submitting a complaint to the BBB, both standard consumer rights when a service does not work as expected. When she scoffed at me, I explained I had a background in law and do know my rights. I communicated this calmly, without raising my voice, insulting her, or making personal remarks. My decision was made, I was certainly not looking for a refund anymore. The owner interpreted this as me "threatening" her, and the conversation took an unexpected turn. She began asking about my personal life, including where I went to college and whether I work from home, questions that felt irrelevant to the service issue. She made comments about my school being "a party school" and suggested she hoped my company was "okay with me taking time off to speak with her and not digging into my per diem," even though the call lasted only about eight minutes. We went from speaking about a service issue to digging into my personal life and finding areas to insult. She told me my tone "was disgusting", that I am petty, and trying to "pull every trick". These remarks felt inappropriate and, in my opinion, crossed into personal territory that had nothing to do with the service at hand. I was surprised by this, as I did not insult her personally, nor did I comment on her personal life (or ask where she was educated?). I was firm because I was upset that the service I paid for did not work, but I remained respectful. The call ultimately ended with her telling me to "do whatever the hell you want" and hanging up on me. As a business partner myself, I found this interaction extremely unprofessional. Disagreements happen, but how they are handled matters. I would never raise my voice at a customer, make personal remarks about their background or employment, question them on their education, or become emotional during a discussion about a service issue. That is simply not how professional disputes should be handled. I understand the owner may choose to respond to this review + will likely try to defame my character and make further personal attacks. I am prepared for those. My intention is not to escalate or inflame anything but to provide a factual, detailed account of what occurred. Consumers should be aware of my experience, particularly regarding how service concerns and refund inquiries may be handled by the owner. You may be verbally accosted. She even cited my texts to their messaging service as rude. I will copy below for context. "The brow lamination unfortunately did not work at all and was expensive. I'm calling to try to get a resolution. This is now the second time I've come in for a treatment that's been unsatisfactory, so I would love to find a way to amicably resolve it in a way that doesn't hurt either party. It is within your standard business hours, so it would be great to get a call back on this."

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    The Lash Lounge - Classic lashes

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    Classic lashes

    Divine Beauty - Flirtset by Divine

    Divine Beauty

    3.4(5 reviews)
    5.3 km

    I wish I could 0 stars, so many problems with this place. I just got my lashes done at Lash Belle…read moreon Mamaroneck Ave in white plains and omg I can't believe what a better job then did, and for half the price!!! And you're not in a closet sized room, their employees speak English fluently, don't waste your money here, biggest mistake of my life. I had to report them to the better business bureau, that's how bad it was. They did a shitty job applying the lashes and tore my natural lashes out when the fake ones shed, that's not supposed to happen and as for the owner replying the my review- I tried to get a refund or for her to fix the situation and she fixed my lashes but they all fell out in 2 days.... try lash belle, and they offer 20% off on the second visit, 30% on the 3rd and so on, I'm so glad I never have to go back here. And btw the 5 star review I wrote was after most my natural lashes fell out from their shitty application, I was just relieved they fixed it and I didn't have to look like an alien with no lashes. 3 days later they all fell out and that's when I contacted the better business bureau

    I've had eyelash extensions from many places so I'm very familiar with the process. First, when I…read morecalled the girl on the phone said there were 3 options $145, $195 and the other one that we decided I wouldn't be interested in. She said there were photos on Instagram and I told her I would pick. The $145 was called the "classic" and I don't remember the name of the others. I couldn't find any photos of the $195 version so when I went in I told them I wanted the classic. First of all, the whole process took 2 hours. And then they charged me $195 and said that's what they told me when I booked. No they didn't. Then these lashes lasted the shortest time of any I've ever had and they were extremely itchy which I've never experienced before. Anyway, there are much better places to get eyelashes in westchester. I would literally go anywhere else but here. Edited to add: I got your message. I believe my appointment was at 4:00 on 8/28. My full name is Virginia.

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    Carrie Kaplan Skincare - skincare - Updated May 2026

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