I had an incredible stay at the Embassy Suites Uptown. The hotel is perfectly located, with lots of…read morerestaurants and shops within a 10-min walk. Parking is almost $50/night, so keep that in mind when traveling. I have a list of people to shoutout because they all went above and beyond to show true hospitality. 1. Shelly at the front desk was incredible.!! She was super sweet and took the time to explain every part of the hotel. Shelly truly made us feel welcomed. Each time we walked by, there was always a wave and a smile. Thank you for that! 2. Wanda!! She is the "singing omelette lady" during the week. I got to catch her on a Monday and she was so pleasant so early in the morning. Yes, she sings little tunes and exchanges pleasantries. Surely it's a great way to start your day! 3. Ivan!!! The coolest dude at the Embassy! He was our bartender almost every night and he didn't disappoint. Even with the heavy crowds during the evening cocktail hour, Ivan always kept his composure and had a smile on his face. 4. Tracy-- an excellent saleswoman. She caught us on the last day of our trip, offering us deals we tried not to refuse. It seemed like she was genuinely interested in our travel interests, rather than just trying to close a deal. I appreciated her warmth and kindness and it seems like she really enjoys her job. She's absolutely perfect for her role.

This location is good nothing fancy or over the top. The rooms are spacious but need a little more…read morelove.. all in all I've had a great trip. I always love that that embassy suites offers happy hour and breakfast so that's mainly why I selected this location for my work trip. There is an indoor pool on the second floor as well (if you're into that) the location is prime for the convention and then NASCAR Hall of Fame, which are right across the street as well as a Buffalo wild wings. I really enjoyed my sleep here. The bed was super comfy and the air-conditioning worked great! They also have a little mini market downstairs if you need snacks or drinks

Our family stayed here for my mother's funeral. I was very impressed with everything. The hotel…read morelooked fairly new- everything was clean and the furnishings and appliances in the room were new and shiny. The room we had (2 queen beds) was actually a suite- a kitchen (with appliances, dish ware/silverware), a living room with TV/couch/chair/desk, the bedroom (with another TV), and the bathroom. The staff were very responsive- especially the manager who took care of our family during a difficult time. I am very appreciative of the service we received here and would highly recommend this hotel.

Hotel is about 15-20 minutes from the airport. The hotel is nice and there are restaurants in the…read morearea and some are walkable, otherwise Ubereats and DoorDash are options. They do offer free breakfast. The rooms are nice and clean. They have a fire pit and BBQ grill on the patio and there is a pool. If ever in the area, stop in and give it a try.

This gem is about 10 minutes from the airport and they have a courtesy van that runs from the hotel…read moreto the airport 24/7 every 30 minutes. So, once you land at the airport, and are walking to the shuttle area, call to have the shuttle on the way. Branden is the Asst GM and he's great! I've been staying here off/on for about three years and he's always great! Recently I've had the displeasure of dealing with a very unprofessional GM there named Brian and an employee named Jasmine. BOTH ARE RUDE and LACKING CUSTOMER SERVICE! How are you in people facing jobs and talk to folks crazy? No worries! I found a work around. I'll call customer service to book my room and have VERY LITTLE to say to either. With a GM that cares very little for customer service, there's no wonder Jasmine has a job. Every single time I am mistreated by them, I will complain with customer service and leave reviews tagging Marriott until someone listens. The art of customer service is certainly lost on these two. Having Branden the Asst GM reach out to me to say he spoke to Brian about his behavior is an insult! It's ok though. Patience is my STRONG SUIT.

This Marriott property is in pretty good shape. But it had 3 issues:…read more 1. Desk lamp kept strobing 2. The, windows were allowing smoke to filter into room. 3. The biggest issue... Translucent glass bathroom door at the foot of the bed with bright bathroom light is a really poor design. l think they use a sliding door to save space. That said, it doesn't need to be glass!! Positives. Large room, nice work area, microwave and fridge. Early coffee and basic breakfast buffet. I'd provide a 4-star review, but the opaque door notches it down to a three.

Valet is cool. Love the bar. No food today due to loss of power in the kitchen. Beautiful clean…read moreproperty

Clean, modern and attentive staff. Restaurants are within walking distance…read more You can self park for $10 less in the garage just across the street. It was a reasonable $15/day. I did not eat in the restaurant.

Very nice on the surface...needs a significant redo. The room has many things that were not…read moreworking. The two bars and restaurants on site are nice. Great location, parking is over priced...I have stayed next door at Fairfield Inn this is a bit nicer.

The hotel itself is decent. The lobby is nice, there are several food options, and the location is…read moreexcellent if you're attending an event at the Spectrum Center or exploring downtown. Unfortunately, the parking situation is an absolute nightmare. Having to park in a garage and haul luggage such a long distance was incredibly frustrating. Valet is available, but it seemed overwhelmed--one guest said they had been waiting over an hour for their vehicle. Parking also costs $36 per vehicle, per night. I realize the parking garage and elevators are likely operated by the city rather than the hotel, but they're still part of the guest experience. The elevator was absolutely filthy, with what appeared to be feces on the floor and walls, and it reeked of urine. The room was mostly clean, but there were several stains on the carpet that honestly looked like feces. I ended up covering the area with a towel and kept my shoes on while in the room. The staff was pleasant, but the rooms are very small with only a tiny refrigerator and no microwave. I also expected normal downtown noise, but this was far beyond that. I've stayed in downtown hotels in both Boston and New York City that were significantly quieter. The traffic and street noise here were constant and extremely loud. Overall, I wouldn't stay here again. If you're coming for a concert at the Spectrum Center and don't have a car, the location is hard to beat. Otherwise, I'd stay elsewhere. The parking alone was enough to make me not want to return.

After the surprise of finding brown water coming out of both the shower and sink, I was informed…read morethat the hotel had shut off the water earlier that morning and that discoloration can occur when service is restored. My issue is not that a maintenance problem happened--these things occur. My issue is how it was handled. First, guests should be informed at check-in when there is a known issue that may result in brown water coming from the faucets. It was quite a shock when my sister stepped into the shower and immediately had to jump back to avoid a stream of brown water. Second, staff should be checking affected rooms before guests arrive. Running the water for a couple of minutes cleared it up. Had housekeeping done that beforehand, guests never would have encountered the problem in the first place. Or so I thought... What was most frustrating was the inconsistent information. When I went to the front desk, believing I might need a different room, I was told the issue affected the entire hotel. The employee agreed it was unpleasant and said someone would be sent to address it. However, the staff member who later came to the room told me it was only affecting a few rooms. So which was it? I was also told the discoloration only lasted a few seconds, but then advised to run the water for several minutes "just to be safe." Again, I understand that maintenance issues happen. What matters is communication and transparency. A simple notice at check-in and a quick room check before guests arrived would have prevented a lot of concern. Update!!! So we ran it for triple the amount told the night before and then ran it again in the morning before getting in. Well I get into the shower because it's clear and then two minutes in it became brown again!!!! So the brown water got on me and in my hair - gross. Everything online says don't bathe or drink the water when it is discolored so I quickly hopped out and had to wait for it to clear up again. I asked for another room if ours is still having issues and was told to wait until an engineer came to take a look. Update 2: They decided to move us rooms and while they are making sure the other room is good they are giving us breakfast.

We had a Keller Williams award ceremony here in February and it was great! Our hotel room was…read morebeautifully up to date - and I always love when the shampoo/conditioner is attached to the wall so I can use all I need :) Nothing was a question with the amazing staff! - from valet to check in, check out and the housekeeping... everyone was so helpful! The hotel itself is beautiful and has a full 5 star food court that is so convenient if you are looking for a quick bite to take back to the room. The food catered at the ceremony was wonderful. The conference space was very elegant and easy to find. I would 100% stay here again!

It's remarkable to see how much the Charlotte skyline has changed over the past seven years, and…read morethis hotel is clearly part of that evolution. My wife and I ended up here unexpectedly after our flight was canceled due to an incoming snowstorm. Since the JW Marriott wasn't open during my last visit to Charlotte, I made a point to stay here during this short, unplanned stop. We arrived late on a Friday night, which didn't leave much time to explore the hotel's amenities, but the stay still left a strong impression--both good and not-so-good. The guest rooms are sleek, modern, and undeniably luxurious, with a sophisticated design that feels appropriate for a newer urban JW property. The glass shower was spacious and attractive, though oddly there was no body wash provided, and the drain was clogged--small details, but noticeable at this level. The mattress, unfortunately, was extremely firm--uncomfortably so for me--and made for a restless night. Because our luggage was still stuck at the airport, we requested several basic toiletries. Despite assurances, they never arrived. On the positive side, room service is available 24 hours, and the food was excellent--fresh, well-prepared, and delivered promptly. The Executive Lounge is also a standout: beautifully designed and offering a strong breakfast spread that made the morning far more enjoyable. Ben at the front desk the next morning deserves special mention. He was attentive, professional, and genuinely responsive in addressing the issues we experienced the night before, which helped restore some confidence in the stay. One lingering question: I don't quite understand why an urban hotel charges a Daily Destination Fee. While the fee can be offset with credits toward room service or dining, it still felt out of place for a downtown business-oriented property. I've stayed at JW Marriotts in several other cities and have consistently found their service to be a strength. That's why I was surprised that service here didn't quite meet those expectations. The hotel itself is beautiful and well-located, but smoother execution and attention to detail would bring the experience in line with the JW standard.

I reserved a room, very last minute over the holiday. The hotel is sutuated right off the highway…read more The room was well-appointed and minimalist. Given that I brought my dogs, I appreciated the lack of fluff. They charge an additional $250 for pups per stay, but given I was there 4 days it was well-proces. The lobvy is large and the breakfast was good. On the weekdays you can get a freshly made hot breakfast and the weekends havs a buffet style. They even have a cappuccino and espresso machine. I highly recommend.

Absolutely love my stay at the Element, and a big reason for that is because of the hotel staff…read more Everyone at the front desk was very welcoming and helpful. Ashely working at breakfast buffet was so kind and made great food. The hotel is in a convenient location, you're right by a bunch of restaurants, Whole Foods, and museums (highly recommended the discover science center). The room is cozy, the bed is comfy, and everything else is great too. I have no complaints at all.