As a Diamond elite member with a 3 nights stay here, my experience has been phenomenal. The front…read moredesk has been very accommodating and upgraded me to a bigger suite. It's a beautiful hotel inside. Very modern interior design and the room I'm staying at is kept very keep and accommodates all my needs, especially a fridge that actually is cold. I've been to so many hotels where the fridge wasn't properly working or was unable to keep my foods cold. Staying on the 5th floor, I had to scan my room key to gain access and there is a security guard posted by the door all night; I'd say security is pretty good here and allows guests to feel safe. The mini mart located near the front desk sells a wide variety of snacks and drinks, including alcohol beverages till 2am. They also provide complimentary breakfast starting 6am and the menu choices were great! My only complain is how small the parking lot is, but there are two spots for Diamond Elite members and a Tesla charging spot. They need to enforce it so non EV vehicles can't park there because I've seen non EVs parked there taking up valuable charging time from EVs. Really enjoying my stay here and definitely would be the hotel of choice if I'm back in the area. If you're a IHG member, definitely should be a must to spend your time here.

I've been an IHG member for years. Can no longer reach them with complaints. Currently staying in…read moretheir hotel and cannot get my points allotted to me. I will be cancelling and going with Hilton.

We had a Keller Williams award ceremony here in February and it was great! Our hotel room was…read morebeautifully up to date - and I always love when the shampoo/conditioner is attached to the wall so I can use all I need :) Nothing was a question with the amazing staff! - from valet to check in, check out and the housekeeping... everyone was so helpful! The hotel itself is beautiful and has a full 5 star food court that is so convenient if you are looking for a quick bite to take back to the room. The food catered at the ceremony was wonderful. The conference space was very elegant and easy to find. I would 100% stay here again!

It's remarkable to see how much the Charlotte skyline has changed over the past seven years, and…read morethis hotel is clearly part of that evolution. My wife and I ended up here unexpectedly after our flight was canceled due to an incoming snowstorm. Since the JW Marriott wasn't open during my last visit to Charlotte, I made a point to stay here during this short, unplanned stop. We arrived late on a Friday night, which didn't leave much time to explore the hotel's amenities, but the stay still left a strong impression--both good and not-so-good. The guest rooms are sleek, modern, and undeniably luxurious, with a sophisticated design that feels appropriate for a newer urban JW property. The glass shower was spacious and attractive, though oddly there was no body wash provided, and the drain was clogged--small details, but noticeable at this level. The mattress, unfortunately, was extremely firm--uncomfortably so for me--and made for a restless night. Because our luggage was still stuck at the airport, we requested several basic toiletries. Despite assurances, they never arrived. On the positive side, room service is available 24 hours, and the food was excellent--fresh, well-prepared, and delivered promptly. The Executive Lounge is also a standout: beautifully designed and offering a strong breakfast spread that made the morning far more enjoyable. Ben at the front desk the next morning deserves special mention. He was attentive, professional, and genuinely responsive in addressing the issues we experienced the night before, which helped restore some confidence in the stay. One lingering question: I don't quite understand why an urban hotel charges a Daily Destination Fee. While the fee can be offset with credits toward room service or dining, it still felt out of place for a downtown business-oriented property. I've stayed at JW Marriotts in several other cities and have consistently found their service to be a strength. That's why I was surprised that service here didn't quite meet those expectations. The hotel itself is beautiful and well-located, but smoother execution and attention to detail would bring the experience in line with the JW standard.

The establishment was clean. The lobby spacious and well lit, but I could not escape the feeling I…read morewas more an inconvenience than a customer. The staff never greeted anyone, rarely smiled. The rooms were fine with housekeeping every other day. Restaurant menu was sparse; one burger, one flatbread, a few appetizers. Their "signature celebrity chef" menu consisted of a meatball entree, a chopped salad, grilled cheese made with spaghetti and garlic bread. A bit weak IMO.

I stayed downtown recently for a conference and this was our hotel. I'm not sure why it's getting…read moreall the hate -- it was clean, the staff was friendly, and in general, fine for what it is. Sure, it's expensive, but all downtown hotels are. The restaurant attached isn't the best, but it was okay. We got everything we asked for (extra towels/blankets), the TV was easy to work, beds were comfy enough, and the temperature controls in the room worked to keep an even keel. The only real hiccup was parking -- the garage is SUPER small and narrow so it was not fun trying to get in and out of there. But most of the trip we were able to walk where we needed to (the convention center was only a few blocks away, and there were a lot of nice restaurants within walking distance as well).

Room is stunningly pretty. It truly looks exactly like how it is depicted when booking. The color…read moreand aesthetics are pretty. Hallway I thought had some tasteful art deco designs. Staff is a 12 out of 10. Valet super nice and helpful, check in and front desk staff always efficient and a delight to deal with same for housekeepers or any other staff we met along the way. This is the only hotel I have stayed at in the States that I think their bathroom is about comparable to ours at home. There is a separate space for the commode which offers some nice privacy if 2 are sharing the room. Housekeepers were adorable they placed out toiletries on emerald green cloths on the counter I truly believe the prettiest place in Charlotte to see the sun rise is at the indoor pool and spa area. It is gorgeous. Love that the pool area is more spa pool vibes with spa music. Hot tub is turned on by a button panel on the wall. Inside the hot tub there is a place to turn up or down the intensity of the jets. The hot tub has pretty colors in it from the underwater lighting. There is a great array of seating without feeling crowded. Meticulously cleaned. Like any time of day the indoor pool space was clean. I do like what they use instead of chlorine it was more gentle on my hair and skin. TV is a bit below average. Streaming speed is pretty slow. Limited on which streaming services that can be accessed. Additionally, the volume jumps a lot like the tv can be unable to be heard you turn the volume up and it is good. Then a second later it is super loud. Spouse said most modern tvs have an auto feature that manages this. But this is on Marriott and not the hotel as with some research it showed this is a pretty common issue most folks have about the tvs. We are buying a Roku stick to try and use in the future to access other streaming services we pay for at home. The beds are better than other hotels in the Marriott family but spouse and I still find them a bit uncomfortable. I would like to have them a more memory foam material than the spring with pillow top. Wardrobe was awesome it is a nice size. Lights up when the doors are opened and has a pretty floral scape along the back of it. I was able to keep my carry on sized suitcase in there. Spouse was able to hand my dress and his sports coat and pants for event we were going to. Room had plenty of counter space in the room and bathroom. This was great. Oddly there seemed to be drums that started playing outside at like 9am on Saturday that woke us both up. There was a wedding going on that weekend and I know they had some breakfasts not sure if there was maybe a morning ceremony too? Noise didn't last super long but woke us both up. The windows you can hear a fair amount of noise through from the street. Ordered room service I think 3 times. Very excellent experience each and every time. Each item was cooked perfectly and things like grilled chicken breast were still juicy and not overcooked. My K Lounge review will be separate from hotel but same 5/5. We enjoyed our stay. Staff and overall care of the hotel cleanliness wise made it even better.

I booked a spa day for my daughter and me, and I was genuinely excited to treat her to a full…read moreexperience at the Ritz‑Carlton for her birthday. Unfortunately, that excitement slowly faded as the day went on. When we arrived, there was no one at the front desk. We waited about 5-10 minutes before anyone checked us in. I mentioned it was our first visit so we opted for a full tour, but the welcome felt rushed and incomplete. We also noticed other guests being offered drinks upon arrival nothing was offered to us. We headed to the Aqua Lounge to relax and decided to order food. There was no staff in sight, so I eventually walked downstairs to place the order myself. The food was underwhelming, and it took 40 minutes for a turkey BLT, no napkins, it was an overall poor experience. We wanted to enjoy the hot tub but the jets were broken. You'd think everything would be fully functional in a hotel/spa of this caliber. I don't mind paying an automatic service charge when service is actually provided, but that wasn't the case here. I find that staff is less likely to care when the gratuity is automatic, which held true at this spa. The spa itself is beautiful, serene, and well designed. Our technicians, Renata and Kieyan, were professional, warm, and truly the highlight of the entire visit. If I were rating solely based on them, it would be a full five stars. If you're only looking for a great massage, I'd recommend this spa. If you're seeking a full luxury spa experience, go elsewhere.

This was the perfect place to stay while visiting Charlotte. Highly recommend for any families!…read moreThey provide a pack and play if needed that worked out great. I got the accessible room because it had a separate sleeping room so it was a one bedroom with the living room and kitchen separate. The bathroom had a bathtub which was great for my toddler. They offer a small pool, a gym, on site guest laundry facilities, free breakfast, valet parking! They had two large lounge areas where my kid could play and run around too. The breakfast was great too much better than Marriott hotels! Just higher quality it felt like. The staff at this location were so super kind and helpful! Such a lovely stay, highly recommend and will definitely return if I come back to Charlotte!

Did not honor my confirmed Day Use reservation that I had made days in advance. They only notified…read moreme on the day of the reservation. If you cannot honor these reservations then maybe you shouldn't be on the DayUse App. Disappointing and Unprofessional. Had to find another hotel at such short notice.

I had an incredible stay at the Embassy Suites Uptown. The hotel is perfectly located, with lots of…read morerestaurants and shops within a 10-min walk. Parking is almost $50/night, so keep that in mind when traveling. I have a list of people to shoutout because they all went above and beyond to show true hospitality. 1. Shelly at the front desk was incredible.!! She was super sweet and took the time to explain every part of the hotel. Shelly truly made us feel welcomed. Each time we walked by, there was always a wave and a smile. Thank you for that! 2. Wanda!! She is the "singing omelette lady" during the week. I got to catch her on a Monday and she was so pleasant so early in the morning. Yes, she sings little tunes and exchanges pleasantries. Surely it's a great way to start your day! 3. Ivan!!! The coolest dude at the Embassy! He was our bartender almost every night and he didn't disappoint. Even with the heavy crowds during the evening cocktail hour, Ivan always kept his composure and had a smile on his face. 4. Tracy-- an excellent saleswoman. She caught us on the last day of our trip, offering us deals we tried not to refuse. It seemed like she was genuinely interested in our travel interests, rather than just trying to close a deal. I appreciated her warmth and kindness and it seems like she really enjoys her job. She's absolutely perfect for her role.

This location is good nothing fancy or over the top. The rooms are spacious but need a little more…read morelove.. all in all I've had a great trip. I always love that that embassy suites offers happy hour and breakfast so that's mainly why I selected this location for my work trip. There is an indoor pool on the second floor as well (if you're into that) the location is prime for the convention and then NASCAR Hall of Fame, which are right across the street as well as a Buffalo wild wings. I really enjoyed my sleep here. The bed was super comfy and the air-conditioning worked great! They also have a little mini market downstairs if you need snacks or drinks

What a nice hotel within the city. Great location and beautiful decor from the moment you walk…read moreinto the check in area. My husband and I had a great time staying here. The only thing that was a little set back was that it didn't offer a hot tub or pool. The lounge and bar -Sophia's was beautiful with unique decor also that all fit together perfectly with the hotel. The bed and room was very comfortable with plenty of room to rest and recuperate after our busy days in town. I would recommend this location to anyone staying in the area. So close to many restaurants and event areas or just to walk around town.

I'm a Francophile, so this place had me at bonjour with all of the French posters and ornate decor…read more We were warmly greeted. The only bummer upon check in was learning that the elevator was broken. My suitcase was a bit on the heavy side, as this was the front end of a week long North Carolina road trip. They delivered it, but it was still annoying. I loved the staff at Sophia's. They were so friendly. For sure stop in there for a cocktail. The room was comfortable. I love the funky side tables. We did complain about a certain smoky smell, the issue was addressed immediately. We were promised a credit that never materialized. When we checked out, we were offered bag service again (elevator still down), that also did not come to pass. We figured out that the same guy that was running the valet was also responsible for bag service. Impossible for one person to do both tasks efficiently and concurrently. This was a nice hotel, but definitely not Michelin Key level (we have stayed in many).

I've stayed at a LOT of Hilton hotels and this was by far one of my favorites. The staff was soo…read morekind and helpful all around, making sure we had the best stay possible (Tina, especially; was amazing!). We loved the breakfast variety and how we weren't rushed, the indoor outdoor seating and the outdoor pool and lounge space and the beautiful, clean rooms. Can't wait to come back!

Everything about this Home2 Suites is modern and clean. I was greeted at the front desk by Jada…read more She needs to work here around-the-clock and greet EVERYONE. She's cheerful & very helpful. I was able to have an early check-in and went to my room. It's so nice. Then I wanted a snack before I went out to my event tonight, and she sent me to Whole Foods around the corner. So far this place is great. I can't wait to have the complimentary breakfast tomorrow down in the lobby area. My guts tell me it will also be five stars!!!

Stayed here for four nights while visiting Charolette for a concert and exploring…read more Pros: Close to downtown, walkable to the stadium. They took our bags while we waited for the room. The bed was comfortable. Free breakfast in the morning. Cons: Check in is at 4 which is kinda late and they seem really busy so it's hard to get in early. The rooms were just okay but the bathroom was outdated. It's a bit of a walk to downtown but not bad. Overall decent price and walkable.

This is a good accommodation fairly placed closer to major work offices. I stayed here for couple…read moreof days during my official trip. The checkin was quick and was allowed to keep the luggages at the front desk lobby as I arrived earlier than the check-in time. The morning free breakfast spread was good and the other amenities like gym and the indoor play area for kids were pretty cool. Couple of things I felt could have been different- - The room with the view and the included kitchen were great, but they didn't clean up the room or make the bed, the following days. - The floor consistently smelled caustic - like leaked chemicals.

I'm truly conflicted about this review…read more.. I spent the weekend at the Charlotte Courtyard for pleasure, and there are some things they did great, and some things that definitely feel short. On the side of awesomeness: Their location is incredible!!! Seriously, you'll be hard pressed to get a better location in Downtown Charlotte. Situated right in the center of Uptown, they are close to myriad bars and restaurants, nightlife, and activities. Close enough to everything to be walkable, just far enough away to avoid the weekend bar insanity. Also, the staff was incredible!! Everyone I interacted with was kind, friendly, and went above and beyond to make sure my needs and wants were met. Last thing, the price was great!! Okay, the shortfalls: the rooms! While the beds and pillows were comfortable, the decor is about 20 years in need of renovation. Definitely circa 2002. Dark, dark walls made the room feel like a cave. And the ancient Motel 6 window air conditioning unit was so loud, I couldn't run it at night because it woke me up every time it kicked on. Also, they do have a lively rooftop pool. I heated. And it's in between two four-story wings of the hotel, so it gets minimal sun. And even on the hottest days (I was there in early Sept), the pool was an icy 50 deg. So again, I'm torn. Would I stay there again? Maybe. But at least I'd know what I'm in for. And now...so do you. And knowing is half the battle.

So I decided to give Courtyard a shot and it wasn't the best experience. Bottom line, if you're in…read moreneed of some rest and relaxation, I HIGHLY suggest choose a different hotel. First, the positives. It's located in the heart of uptown, which makes walking anywhere quick and simple. There is a public parking garage accessible from the hotel. The room is large enough for 2 people and the water pressure is top tier. Unfortunately, a fire alarm woke us up one morning. Emergency vehicles were arriving so we thought it was pretty serious. The fire alarm message directed us to use the stairs to exit and this became confusing. We followed an emergency exit sign which led us to a corner of confusion. One sign pointed in the direction we were heading and the other pointed in the direction we just came from (see picture). We decided to keep heading down our initial path, and the couple behind us decided to backtrack. Our path led us down a stairwell to a door that stated "not an exit" but also said "emergency exit" on the handle. We went through the door, which placed us on the 10th floor of the parking garage. From there, we had to find yet another way out... Ultimately, we all made it out, with no explanation of the cause. If this was a real emergency, there may have been some serious consequences. I hope they can add some clarity to their emergency exit signage during their remodel. More negatives. We stayed in room 314, and there was no headboard. There were only some weird, foam pieces with pillow cases. You can feel the springs in the bed, as it is VERY firm. If you're a side sleeper like me, this will hurt your back! I didn't know popcorn ceilings were still a thing, but there was some questionable fluid on it. And the bathroom seemed clean, until you looked at all of the hair that was left in many areas. Lastly, you can hear all of the grinding, drilling, and pounding from construction and every conversation in the hallway. If you choose to stay here, good luck