We had an incredible stay at the Kimpton in Uptown Charlotte! From the moment we arrived, Jae at the front desk went above and beyond to make our stay memorable. He was incredibly welcoming, knowledgeable about the hotel, and took the time to walk us through all of the amenities and perks available to guests. One of our favorite surprises was the complimentary happy hour from 5-6 p.m. in the lobby, featuring a selection of wines, a specialty cocktail, and appetizers. The hotel also has an excellent on-site restaurant, Angeline's, as well as Merchant & Trade, a rooftop bar with a great atmosphere and beautiful views. Beyond that, the Kimpton offers complimentary bikes, a well-equipped fitness center, and so many thoughtful amenities that made our stay even more enjoyable. The location couldn't be better--it's centrally located in Uptown Charlotte and within easy walking distance of so many restaurants, attractions, and entertainment. We had such a wonderful experience and are already looking forward to staying at more Kimpton locations in the future! read more

A Luxury Price for a Motel Experience -- My Honest Review of Kimpton Tryon Park Hotel Kimpton Tryon Park Hotel 303 South Church Street, Charlotte, NC 28202 If I could give this hotel zero stars, I gladly--and rightfully--would. This was one of the most disappointing hotel experiences I have ever had during my domestic and international travels. Based on the hotel's branding, marketing, photographs, and premium pricing--nearly $400 per night--I expected a genuine luxury experience. Instead, what I encountered felt more comparable to a low-tier motel than a four- or five-star boutique hotel. The disparity between what is advertised and what is actually delivered is staggering. From the moment we arrived, the experience fell apart. The valet area was cramped, chaotic, and inefficient. Check-in took over 40 minutes despite having a reservation. For a hotel charging premium rates, this is unacceptable. The bellman was kind and courteous, and we tipped him because he genuinely tried. However, he appeared to struggle with the physical demands of handling luggage. My criticism is not directed at him but at management, who should ensure employees are placed in roles they can safely perform. The reception staff were pleasant but lacked the professionalism and attentiveness expected of a luxury hotel. The lobby was surprisingly small, overcrowded, and underwhelming. Aside from an attractive chandelier, there was nothing elegant or memorable about the space. Unfortunately, the disappointments only continued. Our key card failed immediately, requiring another trip downstairs. The room itself was untidy. The bed appeared carelessly made, while the towels and linens were rough, stiff, and uncomfortable. The minibar area looked cluttered and neglected. There was no microwave, and after requesting one, it did not arrive until the following morning. Even then, it was a tiny dorm-style microwave that felt completely inconsistent with an upscale hotel. The refrigerator emitted such a strong foul odour that it was unusable. Bottled water stored inside absorbed the smell and became unpleasant to drink. No guest paying luxury prices should ever encounter something so unhygienic. The room was also much smaller than expected and carried an unpleasant odour throughout our stay. The advertised city view was equally misleading. Rather than overlooking Charlotte's skyline, we looked primarily at rooftops and neighbouring buildings. One member of our party is disabled and specifically requested a room with a bathtub well before arrival because it was an important accessibility accommodation. Despite making that request in advance, we were told upon arrival that no such room was available. That was both frustrating and unacceptable. Housekeeping presented another challenge. During our stay, we were unable to communicate even basic requests because no staff member we encountered spoke enough English to understand us. Every employee deserves respect, but management has a responsibility to ensure guests can effectively communicate their needs through multilingual staff or translation resources. The restaurant was another major disappointment. The food lacked quality, presentation, and flavour, feeling more like inexpensive takeaway than fine dining. The bar was excessively overpriced while offering very little atmosphere or hospitality. Even as paying hotel guests, we never felt welcomed or valued. Valet became another frustration. When we needed our vehicle for an event, we were told the wait would exceed 40 minutes. Rather than risk arriving late, we paid for an Uber while our own vehicle remained inaccessible. Premium valet prices should come with premium service. Perhaps most shocking was the lack of amenities. For nearly $400 a night, there was no pool, no proper guest lounge, and no meaningful communal space to relax. The tiny lobby doubled as everything, creating a crowded atmosphere rather than a luxurious one. Luxury is not defined by expensive room rates or carefully edited online photographs. It is defined by cleanliness, comfort, attentive service, accessibility, thoughtful amenities, and an experience that justifies the price. In my opinion, Kimpton Tryon Park Hotel has invested far more in marketing than in the actual guest experience. Charlotte has numerous outstanding hotels that provide genuine luxury and far better value. I strongly encourage travellers to consider those instead. I cannot recommend this hotel to anyone seeking the experience it promises. In my opinion, Kimpton Tryon Park Hotel is all hype and very little substance. Save yourself the disappointment, save yourself the frustration, and most importantly, save your money. This hotel simply does not deliver the luxury experience it advertises. read more

worst hotel for noise. park concerts all day and night, car revving, bars, horns. Worst night sleep ever. concert and dj for 5 hours. Will never stay here again. read more

Personally, I totally regret staying at this hotel and paying this amount for a hotel that did not give me"class" or "luxury"'experience. I was highly disappointed. This was my first time in Charlotte and I expected more. The photos and images really is not what you see. Once I arrived, I was not impressed. The hallways did not smell the best. In addition, there were two stains on the floor one by the chair and one by the bed. I am like how is this even possible. In addition, it is loud as well especially during the nighttime. read more

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Following my weekend in Charlotte, I feel compelled to express how polite and down to earth all of the staff was during our visit. Not only did the valet greet us with smiles and laughs, but the front desk staff were more than happy to let us store a bike in our room for the evening. I would suggest this spot to anyone staying in Charlotte and wish I could've spent more time at the rooftop bar! read more

Great views, beautiful hotel, will stay again once I visit Charlotte in two weeks! -Alex D read more

Me and my guest just wrapped up an incredible stay at Kimpton Tryon Park by IHG, and honestly this place blew us away. From the second we stepped in, we could tell this hotel was special. First Impressions & Vibe The design is sleek, modern, and full of character. Polished marble, warm lighting, art on the walls that sparks curiosity, and a lobby that makes you want to sit back with a cocktail and stay awhile. It's elegant but not pretentious the kind of place where luxury meets comfort. Room & Comfort Our room was beautiful: large windows with sweeping views of Charlotte, plush bedding, clean lines, and all the little touches (soft robes, great toiletries, reliable Wi-Fi) that made us feel cared for. We woke up feeling refreshed every morning. Location, Location, Location You're steps away from Uptown Charlotte's best restaurants, bars, green spaces. We could stroll to amazing dining, catch live music, explore art galleries, and still come back to the calm of our room. It's the perfect base for both adventure and relaxation. Our Highlights * We enjoyed fantastic dinners nearby every plate seemed like a work of art. * Nightlife was buzzing but never overwhelming; it felt vibrant, authentic Charlotte. * We had a small celebration (a birthday!) during our stay, and the staff went above and beyond to make it feel special little surprises and attentive service made all the difference. Why It's going in my Vlog-Worthy Kimpton Tryon Park blends that high-end hotel feel with genuine warmth. The kind of place that looks great on camera (that view! the architecture! those details!) and feels great in real life. You can do all the things explore the city, drink great coffee, walk through beautiful parks then come home to a space that feels like a retreat. Rating: 5 Stars If you're coming to Charlotte and want somewhere classy, central, and memorable this is it. We left already planning our return, because this place deserves more than just one visit! read more

Here for a wedding reception. Beautiful hotel and the location is in the hub of all the attractions. As we waited for the wedding party, I observed the artwork of various artist in the area. The staff working the reception were professional and nice. The hors d'oeuvres - deviled eggs, steamed shrimp, steak kobobs were delicious. The main course - grilled chicken breast, steak, salmon, mashed and sweet potatoes were delicious. Seasoned to perfection. Nice hotel for receptions, meetings, showers, etc. read more

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I have stayed at the Kimpton twice now and always enjoyed my stay. It's in close proximity to bars and restaurants not to mention Merchant and Trade rooftop is in the hotel. You also have the restaurant Angeline's near the lobby. If you order room service the food will come from there. Overall this is one of my favorite hotels to stay as a staycation in Charlotte! IG: @StephColleen read more

Kimpton Tryon Park Hotel - Venues & Event Spaces Near Me - Charlotte, North Carolina

Pros: Great location, nicely decorated, super clean and comfy, nice staff. Cons: Nothing major- I don't like that there isn't any coffee in the room and wasn't told at check-in about the AM coffee station downstairs & I didn't realize that was an option until we were checking out. Restaurant, Angelines, is nice but since it the ONLY room service option and food option- that could tire easily. An alternate menu for room service would be a nice addition. Also, I am not usually one bothered by noise but it was pretty loud. Like I thought I left our balcony door open, loud. There were events at the stadium but so if noise is an issue for you, this might not be the spot. All that said, no deal breakers and the location was fantastic so I would still stay there again. read more

Good afternoon, I hope this message finds you well. I wanted to take a moment to share my experience staying at your hotel in Charlotte, North Carolina. First, I would like to say that I truly enjoy staying at your property--the rooftop is amazing, and your staff has always been excellent and welcoming. However, I would like to offer some constructive feedback regarding the rooftop seating policy. I recently had friends visiting from out of town, and I was excited to bring them to your hotel and showcase the rooftop. Unfortunately, after reserving a table, we were asked to that we will have to get up because this table was reserved for the next gas after two hours. This created an uncomfortable and somewhat embarrassing situation, especially since we were actively ordering food and drinks and hoping to continue enjoying the space. From a guest's perspective, especially when hosting visitors, it would be great to have a more flexible arrangement. One suggestion I'd like to offer is designating certain tables specifically for hotel guests, separate from those reserved for outside visitors. For example: * A section reserved for hotel guests only * A section for outside reservations This could help ensure that guests staying at the hotel feel accommodated and can fully enjoy the amenities without time pressure, especially when entertaining visitors. During my first stay, I also noticed that many of the prime tables were reserved, which limited the ability to fully enjoy the rooftop experience. I believe that making a few adjustments to the current system could greatly improve the experience for hotel guests while still being fair to outside patrons. As a business owner myself, I understand the importance of balancing guest satisfaction with operations, and I truly believe these small changes could make a big difference in overall guest experience. Thank you for your time and consideration. I look forward to continuing to stay at your hotel in the future. Sincerely,Darius Wilson read more

I love Kimpton hotels, they are all so cute and unique and always have a happy hour for guests. This one is right in the heart of downtown Charlotte - perfect location for sightseeing, everything and anything in walking distance. The staff was incredible, as an IGH member we received an upgrade to a room with a view of the park that was incredible (regretting not taking a picture). We had a great view of the fireworks after the baseball game! Our room was lovely and very clean. We only stayed one night so can't speak to housekeeping but the entire hotel was immaculate. There was restaurant attached to the hotel and on the weekends seemed to be the place to be because the lobby was full when we got back in the evening. We didn't join the party because - well we're old but what I appreciated was you needed to use your key card to enter the elevator making sure non-guests roamed the halls. Initially the parking was a bit confusing but we located the garage. We didn't notice the valet service until we made our way to the lobby but that ended up being ok since we didn't need our car during our stay. To keep the review balanced I'd say it was a little noisier than I had expected, we were on the 9th floor and could still hear traffic. All in all it was a great experience. read more

Had a wonderful weekend at this hotel! Was treated like royalty, and everyone was helpful and very friendly! A special shout out to Otis, the restaurant manager, and all of the men and women at the front desk, including DeMarco and Kim! Overall, drinks and food were wonderful, and the rooftop bar had amazing views! I especially appreciate your accommodation of a microwave when requested for the room. Will definitely return and hope to see all of you again soon!! read more

Kimpton Tryon Park Hotel - Rooftop bar - Venues & Event Spaces Near Me - Charlotte, North Carolina

Our daughter was married this past weekend. The couple chose the Kimpton Tryon Park Hotel in Charlotte as one of the two hotels to reserve guest rooms. The Kimpton was supposed to be the more elegant and higher-scale hotel of the two. Staying at the Kimpton was one of the worst hotel experiences I have ever had. *No air conditioning *Broken shower *Huge parking fees, drink prices, and gift bag fees *Reservation problems *No early check-in-- though promised *Front-desk workers are not always at the actual front desk but overseas and make promises the hotel refuses to keep *Street Noise Problem One: NO Air Conditioning in 80-90 degree weather. Our room's air did not work well the first night. It was late when we checked in. We made do. The next night, the air didn't work at all. They brought us a fan that couldn't even stand up on its own. I had to prop it up with a luggage bag. The fan was useless. Problem Two: When someone was taking a shower the morning we left, the shower handle fell off when she tried to turn off the hot water. It was scalding. Problem Three: Parking was $30 every time the wedding party or guests left the building. Our family had three cars at the hotel--transporting decorations, dresses and tuxes, shoes--everything. My husband and I had to drive our two cars all the way home after the wedding and then head back to the hotel at 2:00 am to save some on parking fees. We still had to pay $220. Problem Four: My daughter and I spent hours making gift bags for the guests. We had to pay the Kimpton $5 a bag to have the bags given out to guests at check-in. The hotel RIGHT across the street (that costs much less AND has a pool), the Courtyard Charlotte City Center, charged NOTHING for the bags. Problem Five: We initially reserved three nights at the hotel thinking we might need an additional night before the wedding. I was told if I cancelled the reservations by September 18, there would be no charge. I cancelled on the 18th. We were charged anyway. The manger told us that the person we spoke to on the phone wasn't actually a front-desk worker at the hotel (even though she told us she was) and couldn't make that promise to us. (The person who made my reservation was outside the U.S.) The manager eventually told us that he would reimburse us as "a favor." However, we haven't seen the reimbursement yet--though the $900 room charge (and the $5 Sprite charge) went through immediately. Problem Six: The same person who booked our reservations told us that the families of the bride and groom would be allowed to check in at 11:00 instead of at 3:00. The week of the wedding, I called the hotel again to make sure of the check-in time. I was told that I must have misunderstood the representative. (I had not.) No one would be allowed to check-in early. There was a rare chance that no one would use the room the night before. We could call that morning to see if the room was already empty. We had told our guests that the rooms would be available at 11:00. When we called that morning, we were informed again that we would have to wait until 3:00. Problem Seven: A wedding guest said the street noise was so loud that she couldn't sleep. When she called the front desk, they initially told her they would bring a noise machine. However, she later learned the hotel had given out all the noise machines they had. read more

Stayed at the Kimpton Tryon for one night in Charlotte with my mom and sister. While our stay was short, we left more than satisfied with our experience! To start, the hotel is beautiful and captures the essence of Charlotte. We appreciated the decor, as well as the flora throughout the lobby. It is very clean and the hotel itself is run very smoothly. The location is also noteworthy, as it is located across from a lovely park and is within walking distance of many uptown attractions and eateries. The valet, check in, and check out was efficient and effortless. The staff is very welcoming, attentive, and accommodating. They offered us complementary waters and we truly felt that they wanted to do what they could to help us! The lobby staff also held our bags and car while we ate brunch after we checked out. We were able to return to the hotel after brunch and grab our belongings. They offer a happy hour with complimentary drinks and hors d'oeuvres. This was very nice, as the hors d'oeuvres included brick oven pizzas from their restaurant Angeline's. We really enjoyed the happy hour and socializing with some of the staff about local recommendations for food and shopping. The hotel gym, located on the 4th floor, was also nice. It had everything you needed to get a good workout in! My mom visited the rooftop bar (21+) and thought it was cool, with a nice view of the city. Our room was a double queen park view. We were on the sixth floor and had a perfect view of the baseball stadium nearby! My mother is a platinum member, and they left a note in our room along with complimentary kettle corn for her loyalty. The room itself was roomy, with a chic flair to it. The attention to details is what really makes Kimpton's stand out. The beds were comfortable and we all had a good nights sleep. The bathroom was really nice, with a super hot shower. Overall the room was more than satisfactory! All in all, I would recommend staying at the Kimpton Tryon in Charlotte! Everything about our stay was more than adequate. The service is very kind and we felt that the staff truly wanted to make us comfortable. The hotel is kept clean and we appreciated the various complimentary things they offered. This is a very nice hotel, and once again, we left very pleased with our stay at a Kimpton! read more

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More professional staff would help. I received horrible treatment from night staff, backed up by morning manager. Locked out of my room after going to dinner because they were having issues with payment voucher from my employer. Given a choice of putting $575 charge (WHAT???, for that room) on my personal card or packing up and leaving, homeless on the streets during arguably worse blizzard in Charlotte history. This place is nothing but a dressed up Holiday Inn. Go to the Marriott read more

guy with glasses at front desk was absolutely lovely! such a great location with great customer service

What a wonderful experience I had thanks to the guest services team. A shout out to Kayla for making our anniversary so memorable! She remembered our special event and provided a special touch with a welcoming message and chocolate dipped strawberries sent to the room, which was all unexpected. This place has a nice rooftop bar, Merchant and Trade, opening from 5 p.m. with a separate elevator entrance. It has a nice view of the city and great food selection to pair with your drink. Our server was attentive and didn't forget about us in the corner. It's a popular spot so get here early if you want to be seated near the heating lamp outdoors during a cold windy day. This place was busy with a wedding event, a game, and tourists in the area. But, they handled everything fairly well with a packed lobby of wedding guests and stressed out employees. All the streets were closed off for an event so valet was hectic. In the midst of the chaos, Will came through for me and noticed me lost waiting in the cold. Will consider coming back to this place due to the special attention each person gave. read more

Beautiful hotel - great city views, excellent staff! Safe area. Restaurant was okay - would go offsite to eat next time. read more

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Fantastic hotel. The service was excellent starting with the complimentary wine and beer after checking in. The room was very nice, great view, comfortable bed, good lighting, nice bathroom layout, plenty of storage. In a city in dire need to good hotels downtown and nearby this is a fantastic addition. Well done! read more

Amazing location, spectacular view from the top, beautifully decorated, and friendly staff! Negatives- an expensive hotel with very little amenities. Confusing and frustrating tv options with poor internet, you have to download a bunch of apps to your phone, there's no cable or direct tv. The linens are cheap, there's no mini bar, no pool or hot tub or gym! There isn't even a coffee maker nor hot water in the room or the lobby, so making tea at night is impossible, you have to get room service or ask the restaurant for hot water. For the price point I feel there should be more amenities read more

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Nice hotel in convenient Uptown Charlotte. Close to restaurants, Bank of America Stadium. Centrally located walking distance in the middle of everything Uptown. Clean room. A few more accessible power outlets would be nice. Beautiful, popular and crowded Rooftop Bar that opens at 5PM. Call and reserve table or lounge area or you will be standing. We waited 2 hours for a table for 4. They were allowing a 2 hour maximum time per table use on Saturday night. Also, a line quickly forms for the elevator to the rooftop. (Have your ID with you to show the security guy at the lobby elevator to the roof.) My complaint is the noise. Inside and outside still going at 3:30AM. Outside are cars racing, loud engines reviving up, and a lot of people until early morning hours. Crazy Loud! I realize it's in the heart of the city but WOW be prepared to not sleep. The bed was cozy. Requested foam pillows but Down Feathers were in the room. Valet Parking and friendly, helpful check in. I know it's not the hotels fault for the outside noise and this was a Saturday Night, but just be aware. It's like being at a NASCAR race as far as noise. read more

Kimpton Tryon Park Hotel - Sunset view from room - Venues & Event Spaces Near Me - Charlotte, North Carolina

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We decided to stay at Kimpton Tryon Park Hotel for a quick over I stay in Charlotte. With the help of the GPS, it was an easy find. Pulling into the hotel was a bit confusing as it was a lot of cars and a tight space to pull in, get out bags, etc. However, for us it was not that big of a deal because we did not have much. Check in was a breeze. Everyone was really nice. Check in was quick and efficient, the nice young lady answered all of my questions and even provided some extras. Once I got our keys, we parked in the garage which is attached to the hotel. I believe parking is about $22 or so dollars per night and you pay as you depart. The hotel is in the middle of a lot of great places, so once you park you can literally walk to nice places to eat and lounge. Also, one of the rooftop bars, Merchant and Trade is attached. It was a really long line on the way from dinner and coming from dinner. Staying at the hotel does not grant you any special access to the rooftop. There is also an Italian restaurant attached. The hotel was pretty up to date and clean. I believe they had a small wine reception hour or a few minutes. I am not really sure because it was hard to tell and there was no information given about it. I just saw the guy setting up and pouring wine as I was getting on the elevator. The elevators are really up to date. You have to press your floor on the tablet and tap your key in most cases and pay attention to the elevator it tells you to get on. If you are not paying attention, you will get on the wrong elevator if other people are present. The room was really nice. I did a thorough check and it seemed to be cleaned well. The space was open. The bathroom was nice and bright. The decor was cute and modern. We utilized room service for a late snack. The menu was on the tv. It was a bit limited. I decided to pass, but my fiancé ordered the calamari. Room service was nice and timely. Check out was a breeze as well. All of the staff was extremely nice. We just signed the final bill and that was that. Overall, the service was great, the lobby and elevators are nice, the location is good, and the rooms are clean and spacious. Lastly, it was nice and peaceful. No noise at all. read more

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Overall this was a solid stay. There's nothing here that's a total wow, but all the aspects are solid. Location: Sort of on the edge of the downtown core, but it's still an easy walk to just about everything. The Bechtler Museum of Modern Art is very close, as is the baseball park and a couple of city parks. Parking: Valet and self-parking available. The self-parking is easy and useful if you don't plan to go in and out. Elevators up to the lobby are right next to the self-parking area. Rooms: Sophisticated design, but more muted than Kimptons used to be. They used to be a fun riot of colors and patterns that somehow worked together, but now they've started to go for the upscale condo look. The bathroom is pretty standard-issue. I got one of the balcony rooms; the balcony itself is pretty small but still a nice feature and all of them overlook the park with the baseball stadium beyond. I got an extra bonus with a great view of the fireworks show after a game from the balcony. Lobby: Not much there, moving on Restaurant: Served a decent breakfast. I stopped by the bar for a nightcap one evening and the service was fine. Rooftop bar: Nice view and the drink service was pretty snappy. But I found the specialty cocktail menu a little limited and it was the kind of thing where they love to put burning twigs of herbs in your drink. You have to line up for the elevator off the lobby and wait for them to let up parties due to capacity limits. If the weather's bad, be aware that the line for the elevator will probably have you waiting outside part of the time. One pro tip: Ice machines are on every other floor and there is no re-entry onto the room floors from the stairwell! So you have to take the elevator if there's no machine on your floor. If you take the stairs, you will have to go all the way down to the street and come back in through the lobby. Not that this happened to me. Barefoot. read more

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Easy parking. Fast check in. Great room with large shower. Elevators are super fast. Located near everything

Beautiful smaller hotel right in the city and across the street from a park. Highly recommend the corner spa suite. The absolute best service, too top to bottom, valet, front desk through. Very attentive. Highly recommend. read more

A Harrowing Experience of Racial Profiling and Discrimination, Wrongful escalation to police for requesting a refund- Beware Staying Here if You Are a Person of Color Date of Stay: August 2025 I am writing this review with a heavy heart and a sense of duty to warn other travelers, particularly people of color, about the deeply disturbing and discriminatory treatment my family and I endured at this hotel. What should have been a celebratory trip turned into a traumatic event due to the actions of the IHG/Kimpton management and staff. The issues began while attempting to gain priority access to Merchant and Trade Restaurant. We were paying guests and greeted with palpable coldness and suspicion, a stark contrast to the warm welcome offered to white guests granted ahead of us. Our request to gain access to the bar and restaurant scrutinized excessively. The company stated they were at capacity and allowed other Caucasian guest entry without incident. After lengthy wait, we weee denied access for no reason but the color of our skin. The situation escalated dramatically and minutes later, the hotel manager appeared and, without any further provocation or a reasonable conversation, accused us of being "disruptive" and threatened to have us removed. The most shocking and humiliating moment came when, after we asserted that we were being unfairly targeted, the manager stated they were "calling the police to handle the situation." We were not being loud, we were not breaking any rules; we were simply existing as a group of people of color in a public space. The police arrived, and we were forced to endure the shame of being questioned in the middle of the lobby while other guests stared. The officers, to their credit, quickly assessed that there was no issue and left. However, the damage was done. The hotel management had weaponized the police against us for no reason other than their own apparent bias. We cut our trip short and checked out immediately. Subsequent complaints to IHG corporate have been met with generic, template responses, lack of real accountability and denial of racial profiling, discrimination, and wrongful police escalation causing severe emotional distress. Final Warning: This was not an isolated case of poor service and discrimination allegations; this was a clear case of racial discrimination and the dangerous, wrongful escalation to law enforcement. This hotel company and its management have created a culture and environment that is hostile and unsafe for guests of color. I would not recommend this property to anyone, but I feel a profound responsibility to specifically caution Black and Brown travelers. Your money, your safety, and your dignity are not secure here. Spend your hard-earned money at an establishment that values all guests equally. We have no choice but to proceed with an adversarial approach. The company did not honor the refund request until I submitted a complaint to the CEO 11 days later. We spent of $186 dollars in Uber fees and they refused to compensate us those fees. Video of officer informing company management they have a history of escalating non emergencies to police department and to stop doing such. read more

I stayed at the Kimpton for a birthday trip 03/22/2025. It's a beautiful hotel located in a great location in downtown Charlotte. Close to several restaurants and bars plus there is a Restaurant/Bar on the roof. Everything was clean and smelled great. The best thing about this place is the STAFF. From the time we arrived to our departure everyone we encountered was so polite and very helpful. Front counter, Bellhops, Valet attendants...everyone absolutely awesome. I highly recommend this spot. read more

DO NOT STAY THERE I WILL NOT GO BACK EITHER -NOPE - you cannot pay me enough to stay here 4 star hotel with motel level cleanliness 1 star for the service - front desk people are nice (hence the one yelp star here) but front desk and the rest of the hotel has major communication barrier Let me list all the unfortunate events during my 2 night of stay in October 2022. I was here for business. So I just needed a place to sleep. My days were packed and my meals were taken care of at my business meetings. Day 1: 1pm tried to check in. Room wasn't ready bc it's being cleaned. Front desk sent me walking up to 3rd floor so I can work there. Walked myself and my stuff up saw a tiny cafe style high chair business area that seats 4... ugh They didn't give me the Wi-Fi code. So I walked myself back down the stairs. Asked when will room be ready? We will text you. It will be ready at 3pm 3pm my friends/colleagues all checked in - I was still sitting at the lobby. Waiting. Asked again. We are cleaning your room. Okay. Should be ready in a few. 5pm still sitting there waiting (my friend let me sit in her room while I wait for the text) 5pm went to front desk. My event starts at 5pm I need to change. I didn't fly down to Charlotte early in the morning so I can miss the event. Ohhh so sorry we didn't text you? Noooo 5:30pm into my room. Changed and rushed out to my event. 11:30pm back to my room - pulled out a chair to respond to an email. SAT ON A BUNCH OF COOKIE CRUMBS!! You got to be kidding me?!? Called the front desk. They said they will come up to clean. No come back in the morning please I have to sleep. Day 2 7am tried to brush my teeth looked down the sink - hair in the sink that didn't belong to me!!! Wow! Wow! All this time I was waiting I was placed in a room that's NOT CLEAN! Left the chair out so the cleaning staff can see Left the room at 8am 7pm came back to room. Bed was made. Sink still got hair that didn't belong to me. Chair pushed back but the crumbs were still there. $500 a night I slept in a slum. Went down to talk with the front desk. They said they will refund or take $150 off my total bill. But I have to eat at the restaurant to benefit from that! No sir no, I get free drinks and food at my business meetings. I don't need to spend more at this place. Just take it off my room charges. Okay. We will. Day 3 checking out at 11am (I can actually stay for one more night but I decided that I would rather go home) Asked about the $150 taking off my bill. New front desk girl said no such thing. I have to spend $150 here to get comp. I was furious. She went and talked to her manager then said check my cc statement they will take care of it. It is the end of second week in Nov. nothing was taken off the hotel charge bill. Besides that, the restaurant hours don't match their online info and front desk info. Good luck getting food from there. Positively - the view from room was decent. Roof top was covered. Free coffee and tea in the am at the lobby. Will NEVER stay at a Kimpton! Ever! read more

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This is one of the most underrated places in Charlotte. The entire staff is so solid I could not have asked for anything more during my stay. From Trey being my first Valet to Yvette sitting down with me while I had lunch as the manager on duty, everything was top-notch. I wish I had time and space to list all of the staff that helped me, Angel. Nigel, Oatis just to name a few...down to the lovely front desk gentleman that literally put a bandaid on me, were all extremely helpful. These folks all deserve recognition and a well deserved raise and/or a promotion in my humble opinion. I just wish they had the adult playroom like the one in Winston. ;) Notjing but good things to say & good vibes that continue on. Thank you from the bottom of my endless heart. read more

The Kimpton Tryon is a trendy boutique hotel in the heart of Uptown. We were greeted by friendly desk staff in nicely dressed suits adorned with a bee pin. I used to be a Kimpton Karma Rewards member and now they are part of IHG. They were able to pull up my number by my phone number so all was easily connected. Lobby: open with high ceilings and some seating options. I noticed in the evening, there are two security employees by the restaurant that ask if you are going to the restaurant, roof top bar or the restrooms. Elevators: In order to get to the sleeping rooms, you do need to scan your key card on the panel and then select the floor. You will not find buttons inside the elevator. The meetings rooms are on the 3rd floor. Sleeping Rooms: I loved my room with a plush king bed and very nicely appointed furniture. I had a corner view with a great view of the surrounding city buildings. There is a safe in a drawer, a tray with snack assortment for purchase and USB outlets . I did not find a coffee machine and asked at the front desk. They told me they do not outfit the rooms with coffee machines and perhaps you can request one. The bathrooms have showers and full size bottles of the Atelier brand shampoo, conditioner and body wash. If you forget an item like a razor or a toothbrush, just call the front desk and they will deliver it to you. There are two robes hanging in the closet, an umbrella , iron and yoga mat. Events: we had a customer dinner event and the food was nicely arranged. The staff was very professional and helpful. I had a fantastic stay and would love to come back the next time I am in Charlotte. I also did not get a chance to try the rooftop bar or see the view so that is still on my list for the next visit. read more

in for a couple days because my lovely bride wanted to visit museums and stuff and this is as close as I could find, literally just around the corner and down the block :-) no surprise that it's spendy to stay in the middle of everything: rewards club or real money it's gonna cost somebody something for convenience. so yeah, i'm a little lighter than last wednesday but we had a pretty good time of it. service was top notch, greeted warm and friendly like and handed two key cards and some cool refreshing waters (two more in the min-fridge because life is better that way.) the young man at the desk said if I wanted anything to just call down and ask - an agreeable aire that was maintained throughout our visit... back in late after a schmancy cajuny dinner and wanted to be up early for tourism but at least one of us is a late riser and got seriously comfy in the pillows and blanket... so after gymming for an hour I was downstairs for coffee and asked to have a coffee maker sent up because life is easier that way (they offered a small microwave but I declined) -- guessing that keeping the in-room appliances to a minimum helps it look and feel tidier while minimizing incidental damage to their stuff which makes perfect sense to me -- back in but not so late this time after Bechtler, the Mint, and dinner in the arcade next door and a trip to the rooftop lounge to enjoy the night air since our balcony wasn't accessible (insert man on a fainting couch emoji) as some super cute chick had left the "sleeping late" tag on the door and the staff will absolutely not intrude there. still, the full length windows meant we had a great view of Bearden Park and the ballfield both day and night. the constant drizzle kept the evening noise to a minimum and the overcast skies for the duration made waking up was easy... bummer of it is that we didn't have the opportunity to walk about and enjoy the greenery :-( probably gonna have a go at this again when the weather and the economy improve so we can explore what the city has to offer and maybe snag the big night badge before they are expired like the Review of the Day. read more

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Went to Charlotte with friends and was pretty excited about this hotel. And to put it simply, was not disappointed in the slightest. Smooth check-in, great comp upgrade to a fantastic view of the stadium, and a cheeky "just chilling" extra bonus :) Bathroom was great as well. The room was impeccably clean, fantastic service, and excellent gym. The rooftop bar was amazing and really helped my friends and I get a glimpse into the Charlotte nightlife. - Spire Ambassador IHG member read more

Kimpton Tryon Park Hotel - View - Venues & Event Spaces Near Me - Charlotte, North Carolina

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Came here for my husbands birthday weekend. We decided to park and not use valet and the parking is $30 a day which is steep. We never used our vehicle for the rest of trip because we just walked everywhere. The check in was fast and the staff was really friendly and gave us comp bar cards and breakfast for two for both days. The room was clean and comfy. Loved some of the items offered on the mini bar. Went to the rooftop bar which had a great view and drinks. Very busy in the evening but we walked right in because we were guests. On our way out we tried Angelenes for breakfast and it was delicious. Would love to come back and stay. The view, the shower in room and the amazing staff made this place! read more

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From start to finish, my experience with the Kimpton Tryon Park Hotel was a delight. I only stayed for a single night (I brought my grandmother, also a huge baseball fan, to Charlotte for an overnight to see the Knights vs Bulls game for the 2019 opening series), but the excellent staff, clean/comfy rooms, fantastic neighborhood area, and overall experience definitely left an impression. I had reserved the room on Hotels.com, which gave me a bit of a deal. I had requested a 2 bed setup with a view of the ballpark, which is what I received upon check-in. Especially great, since it was a bit cold by the end of the game... but my grandmother and I still wanted to see the post-game fireworks. We ended up opting to walk back to the hotel and watch the fireworks from inside the warmth of our room. Delightful. The location near Romare Bearden Park adds a quality touch to a stay at this hotel, as the park is so well maintained - and beautiful to walk through at night because of the water features and all. Above all else though, the staff here was absolutely wonderful and welcoming. We were provided all the information we needed, and wanted, to know... and advised on the happy hour, great places to eat around the neighborhood, and so on. As we were walking to our room post-check-in, my grandmother comments about how lovely the man who had helped us was. Service by desk staff can truly make or break a hotel experience, and the folks assisting at the Kimpton Tryon Park Hotel are top notch. TL;DR Loved it. Would recommend without hesitation. Quality hotel experience right here. read more

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I have found that I do like the Kimpton but they have fatal flaws for a business traveler. One is that they often mess up the Folio and I had one experience where I was unable to expense the hotel because it just said XXXX in the itemizations and the issue was they double charged me. This site, I asked for the Folio at check in and said they can only provide it after check out at the desk, The former Kimpton hotels I stayed at did not have this problem so i don;t know if this was true or not. The building is very challenging to find as it lacks signage and it took me a loop around the building to the a parking garage nearby which ironically was the garage for the building but this was by luck as I did not see adequate signage. The garage was nice though and it went right into the hotel lobby. The check in was uneventful other than no upgrade for me without paying. I had a room at the end of the hall that had decent view of the park outside. There was no bathtub in the room unfortunately (why I asked for the upgrade) but the shower did the trick and it was just 1 night. I went to their reception at 1730 which was a bread with some spready and a fruit that I did not care for and a small selection of wine. Appreciated but certainly not the Embassy Suites by Hilton. Overall, it was a fine hotel. Parking was sort of expensive for the self-park option which I recall was $30/night. read more

It feels redundant to say that it's particularly memorable when reward stays actually feel rewarding, but I've been slotted into enough "leftover" rooms on award stays in the past (not with Kimpton, in particular, nor with IHG in general) to recognize when a property decides to go beyond the minimum assignment. In the case of Tryon Park Hotel, that updated standard was quite enjoyable and I won't soon forget it. The property itself is in a great part of town and worth choosing at least in part due to that. Uptown, especially around Bearden Park, is walkable and lively, without feeling cluttered. The city's light rail system isn't too far off, should your business or interests lie off of a Lynx line, though there truly is plenty to do within just a few blocks too. Fellow Yelpers mention the staff's proactive bent and that really is the house's not-so-secret special something. Nice, though it is, the space doesn't present itself as the star. The building itself still feels new and modern, with a hard-to-place-but-familiar vibe that's not out of place with its glassy, high-rise neighbors. Understated finishes in the guest rooms and lobby have a classic casual-meets-sophisticated appeal. This type of upper scale property could yield a perfectly fine, if not particularly memorable, stay without the type of team that's running the show currently. Enter all of the personal touches. From having a little fun with the music during the manager's evening wine hour to avoiding an inhospitable end to the same by topping off lingering guests' glasses with pours from the opened bottles; from leaving handwritten welcomes to remembering guest's names; from including worthwhile prizes in the secret password promotion to, seemingly, participating in most, if not all, of the Kimpton promotions/collabs, the property has leaned into the idea of empowering the staff. Where they could skim on time, they don't. This is a Kimpton exemplar. The space's design is elevated, but not gilded and the the hospitality is warm, without feeling pretentious, scripted or forced. A few (good) surprises here shouldn't comes as a surprise, but will probably delight all the same. Notes: *Many of the less favorable reviews mention a lack of amenities. Be sure to check the hotel's site to see what they have on offer! During my visit, nothing that should have been was unavailable, but complimentary breakfast (unless it's built into your rate, there's a promotion or you're being surprised), a pool and bathtub + shower options (at least in some of the room types) aren't standard. read more

Very nice and clean hotel! Located in uptown Charlotte, you're near everything! Parking is easy, the garage is very accessible and not too bad for the price. Staff welcomed me and informed me about the wine reception they have everyday day at 5pm. You get two tickets for complimentary wine, so that's nice they're still offering this. Of course it isn't as social as you would think since we're in the middle of a pandemic, but it's still nice to get a glass or two and chill at the bar. My room was beautiful, the view wasn't THAT great, considering I was starring into an office building but you can still see a little of The Queen City skyline and surrounding buildings. Very chic, very clean, If you want to stay somewhere in uptown, give the Kimpton a try! read more

Kimpton Tryon Park Hotel - The wine cellar at the bar. - Venues & Event Spaces Near Me - Charlotte, North Carolina

We stayed here on Saturday 4/27 and we got back from the Kenny Chesney concert and tried to go into the restaurant that wasn't closing for 15 minutes and we were told no that it was too late to eat. Horrible customer service for the expensive price you pay to stay here. read more

If I could no stars I would... This hotel is GHETTO. The rates are damn near $600 a night and they don't even clean the hotel rooms. The video attached is from a lady that stayed at the hotel and checked into a DIRTY room. The employees are having relations in the rooms before the guest even check in including the management , don't waste your time or money. They steal peoples luggage and don't respect paying guests. I have witnessed customers stating that their children are finding USED condoms in the bedrooms as well. Red Roof Inn & a Motel 6 has a better reputation and are wayyyyy cleaner. read more

Kimpton Tryon Park Hotel - Go to google review to see video of how dirty this place is - Venues & Event Spaces Near Me - Charlotte, North Carolina