Chad:
I did not want things to escalate to this point. I…read morewrote an honest review of our experience (as a Yelp Elite, I do this for all the businesses I deal with, and it is clear from my reviews that I am not a constant complainer, as a huge majority of my reviews are 4 and 5 stars). I have several friends who are small business owners and it I would never unfairly bash a local business.
I feel we did more than we needed to to give you another chance, including rescheduling several times. If you had contacted us after the last interaction to make things right, we would have been receptive. However, to contact us only after you saw my review on Yelp, with the stated intention of trading a free service for removing my review (which was never an option, only an update would have been made), did not seem right. We did attempt to try working with you anyway, but as I told you several times, our schedule is very busy. When it became clear that another appointment was not possible, I politely declined. After you contacted me more times, I told you we were not interested in the service, and it was my intention to let that be the end of it. A few bad reviews on your page will not make a difference if the rest of your customers are happy with your service. I did not write my review in an attempt to hurt your business, I wrote about my personal experience, which I do with all businesses I have worked with. I did not want to update my review to state that you had contacted me several times despite being told we were not interested, as I felt that it was unnecessary and reflected poorly on your company. Again, I did not want to make you look bad, I simply posted my experience with you.
But you kept pushing the issue, including writing me a message which I found to be insulting and unprofessional, as well as your comment referring to me as "this lady." You have caused more information to come out than I had been wanting to share, so now potential customers will see you level of professionalism for themselves.
Again, I did not wish for this to get escalated, it was my intention to politely decline and walk away.