Please do not take your loved one to Healthcare Resort. The staff is over worked and under…read moretrained. My parent was left in his bed most of the day. Team had no coordination of his day to day needs. The social worker never contacted us with his plan of care or progress. When we initiated contact, he did not follow through with insuring proper care was given. We met with the Healthcare Resort leadership. They had little information about my parent as their excuse was that we just started. I am concerned for other patients. This facility has a severe quality of care issues. My family of which 4 of us are either clinicians or work for CMS were shocked at patient treatment. To reiterate another persons comment, the patient floors smell horrible and there are constant call buttons going off while staff scrolling on their phone. We moved my parent to another facility which was a total 180. I am ashamed that providers like this exist for patients that needs these critical service to maintain a decent quality of life and care.

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

Acute Rehabilitation Hospital is a top level facility! We have had the best experience for my…read moremom's rehabilitation from her recent fall. All of the doctors and staff have been kind, caring and compassionate! One particular standout for my mom's rehabilitation stay is Nurse Jeremy! And also CNA Lulu! She was so sweet and helpful during my mom's recovery.

Very grateful for my time at Acute Rehab of Plano. the nurses were so attentive and caring…read moreespecially Jeremy. The therapy group were also inspiring including Kim H among others. Thanks again for a great experience!

My mother is a resident of Landmark and all we have had are bad experiences. The social service…read moredirector is always getting calls from me after 10pm because NO ONE ANSWERS THE PHONE, when I call to try to get my mother help. Tonight she is lying in urine as she doesn't have control of her urinary/bowels since her stroke. Most times I call to ask them to help her with the phone, however, not to long ago one of the people who answer the phone hung up on me and kept my number so whenever she is on shift I can't get hold of anyone and tonight is the case as well. This is frustrating when you have a disabled parent and noone is there to help them. Momma turned the light on to get hel;p but she has waited over 15 minutes. I know that sounds petty but when elderly people skin get broken down it can be hell. I lost a parent my father due to some of the same issues (thank God not at this facility). What's the chances the facility will not answer then Jordan from social services will not answer either. I spoke to Jordan (214-6863-1320) last night after 10PM last night and he tried to reassure me but we have the SAME ISSUE again today. I am afraid they will try to start mistreating my mother as they already will not answer the phone when I call to get her help, she's lying in urine and we cannot find her clothes that I know we have provided. Where the heck can elderly people and their family get help. The social services person came before and they step and fetch it and lie to fix the so call problems. I need someone to speak to me about my mother's care and we already had a care plan meeting so Jordan suggested that again last night, but hell nothing changed from the last care plan, so this is there way of trying to say the family is not doing what he need to do..bullcrap.

My mother is a patient there. They are very under staffed. And cannot care for my mothers needs.read more

Dr Serge and his team are exceptional in all they do. I have…read morebeen to see them twice now and I've had Emmy, one of the team members and I can't say enough about what she has done for me. All the other team members are equally as good! So give them a try! You will not regret it!!

I along with my family been seeing Serge for over a decade. Each time one of us injures ourself…read more(SI Joint, ankle, foot, wrist), he has helped us get back into shape. The office manager, Al, is very helpful and has worked with us given whatever insurance we have had. Billing through Methodist has made it more challenging but he still makes it work. Al speaks in perfect English so I am not sure who the other person was speaking with. I send all my friends to Serge.

The facility is overall a good facility. It is very clean, has good food, they have many good…read morestaff members and offer a fair number of services and activities. Like any other place of business, there are several areas that need improvement and several staff members and permanent and temporary employees that need to be replaced. They are also short staffed and at times disorganized because of these staffing shortages. That being said, there are some exceptional, caring, friendly, professional and knowledgeable employees that I would like to recognize. Jasmine Roberts is a fantastic CNA (certified nursing assistant). She is extremely attentive, knowledgeable and professional while being friendly with all of the patients. She never complains about dealing with very difficult situations, circumstances and people. She never misses her rounds, never avoids the difficult tasks like bathing patients, never complains about coworkers, calls patients and their family members by name, never shows anger even under very stressful conditions and is an example for others to follow. Christine James who oversees the kitchen staff does a phenomenal job. She always greets the patients, asks for their opinions on the food, asks if they need anything else and genuinely cares about their wellbeing. Patty Matlick in the business office also does outstanding work. She answered all my questions and she handled all of the paperwork to get Medicaid approved for my wife and kept me up to date and well informed during the entire difficult and stressful process.

We thank all the staff for my wife's stay there. In particular we thank the therapy teams great…read morehelp for her recovery.

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

SERIOUS SAFETY CONCERNS -- CENTER FOR DISCOVERY, PLANO…read more I am leaving this review because I believe parents and guardians deserve to take a very serious look at who is being allowed access to children at this facility. My concern is that Phillip Vandiver, who works as a housekeeper with Clear Aura Cleaning, has reportedly been present at the facility without other housekeeping staff members present while children are there. If a housekeeper is being left alone around minors receiving treatment, that raises an obvious question: What are the facility's supervision and access policies, and who is actually responsible for these children when this happens? I also have concerns about Mr. Vandiver's reported criminal history, including a FELONY arson charge. I am CONCERNED that this is information I believe the facility should be appropriately aware of and that parents have a legitimate reason to expect thorough screening, supervision, and safeguards when their children are receiving care.  These are children. Parents place their trust in treatment facilities because they expect their children to be protected, supervised, and surrounded by appropriately vetted personnel. Center for Discovery needs to answer some basic questions: * Are housekeepers ever permitted to be alone in the facility while minors are present? * What safeguards are in place to prevent unsupervised access to patients? * What background checks are performed on employees who work around minors? * Who is responsible for supervising patients when non-clinical employees are present? If management believes these concerns are inaccurate, then they should have no problem reviewing the situation internally and explaining their policies. Parents deserve transparency. Children deserve appropriate supervision. And a treatment facility should be able to provide both.

honestly this place wasn't terrible but DEFINETLY wasn't the best. jessie was absolutely ridiculous…read moremost of the time and the no one ever knew anything. the techs were amazing and made the place better. the place was dirty and yes i don't expect it spotless but there were bugs everywhere and we weren't even allowed to clean. this treatment place isn't the worst but definetly don't think it's the best, personally it didn't help me much but maybe for other people.

Best physical therapy and the therapists are terrific. My husband went there not walking and we…read moreleft with him walking. The respiratory is fantastic. The techs are great.

I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

They are taking such good care of my mother! She needs wound care from a previous facility and they…read moreare on top of it! They have fun things to do each day, they encourage patients to eat in the dining room with others and have great food. She is very happy there.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.