My daughters have frequented this dentist for many years now, both requiring costly interventions. I was concerned about how I would be paying for these expensive treatments initially, but they make it doable with interest free financing options.
In addition, ALL of the staff at the office has been professional and treated us kindly, and I have never had a single negative interaction there. It is obvious the workers are treated well too because of their enthusiasm for their work. Dr. Hood, and now Dr. Carr, both do an excellent job at explaining what is going on as well as why they are recommending the interventions that they do. I have never felt like I was being sold something unnecessarily, and they always allow us to make the final decisions without pressure.
I love how once the treatment plan is made that the payments are automatically charged to my card. I never have to dig in my purse to find money when I walk in or when I am leaving for copays or anything else. Occasionally there is a random something, but that's rare. There is a handy self check in that the kids can do themselves with no waiting in line. Simply walk in, sit down, and wait to be called which is always in a timely manner.
I appreciate all of the appointment reminders. For a single parent with a busy life and multiple appointments to juggle, it's impossible to drop the appointment ball because they simply won't let you.
We've had most of our dealings with Dr. Hood and Connie. Dr. Hood is the epitome of professionalism. He is very precise in his work, and thoughtful about recommending the right kind of treatment for my children's unique situations. He has decades of experience to draw from so he knows what works and what doesn't.
Also, that Connie is the glue that holds that place together. I don't know what her official title is, but she knows a lot about all aspects of the business. She is an insurance genius, and does all the navigating of that for you. She'll explain it all if you ask, but most of the time I don't get it anyway. I appreciate her diligence with all of it. She's super friendly and funny.
And finally, the additional perks...There is always bottled water available, and a nice clean restroom. There are ice cream treats for the kids during the summer, and video games in the lobby. The waiting area is beautifully decorated and I always look forward to the upside down tree at Christmas. It has some of the most beautiful decorations I have ever seen. It's high end retail for certain.
If there was such a place as a Disneyland for dentistry this place would be it! Don't bother looking anywhere else. I rarely write reviews as I am busy, but I have been so impressed by these people I felt compelled to do so. These people know what they're doing and make other dental practices look like child's play! read more
