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    Carpets Plus Colortile

    2.0 (1 review)

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    14 years ago

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    Rusmur Floors Carpet One Floor & Home

    Rusmur Floors Carpet One Floor & Home

    (25 reviews)

    We had problems from the beginning and this was an expensive five room and two hallway job. I…read morepicked out luxury vinyl flooring that I was assured would work in our home. A week before the job 75 cases of flooring were delivered to my home which had to acclimate. A field service man came out to spec the job and do moisture testing etc. He questioned with Rusmur if the floor would work as click and he was assured it could be clicked and glued. On the day of installation I was told by the installers that the click luxury vinyl flooring would not work and we had to pick other luxury vinyl flooring that was glue down only. This was after one room of carpet and padding was already removed and our house was in chaos from furniture moved into other rooms. I was originally told to expect three - four days for installation and management tells me on day 1 they had allotted 1 day for their efficient installers and that they had expected all items removed from the furniture in all the rooms. That couldn't happen! So Rusmur management found a similar product that matched in color to what I had selected and had a truck deliver the new flooring in the afternoon so the installers could continue prepping the floors they were working on. Was told it came from an air controlled warehouse and no need to acclimate. After the job was completed (day 4) the installers left and the truck finally came to pick up the incorrect 75 cases of flooring. Upon further inspection of the newly installed glued down flooring I noticed some of the tiles were not adhering to the floor and their was a noticeable dimple in one of the tiles right in the center of a hallway. During the installation the installers removed all of my quarter round molding along my baseboards to lay the flooring yet upon completion of the job I saw that they left areas of baseboard without laying quarter round i.e. in doorways and in front of forced air registers. I had my salesman come out to look at the issues and he took pictures and said someone would be calling in 2-3 days to schedule follow-up repair work. I gave them a full business week to contact me and no one has called. Rusmur is great at making a sale but they certainly fall short from verifying that the flooring selection will work, installation issues as described and poor follow-up after the fact. Quick to take your money though!

    Great selection, personable salespeople! Costs reasonable - will report back when project dipread more

    Virgin Carpets and Flooring

    Virgin Carpets and Flooring

    (6 reviews)

    I got my floor LPV kitchen floor several months ago. I just finished mopping it with my Wet Jet…read moreswifter (I use a special solution.) and I had to, again, leave a review. I absolutely love it. I am a researcher by nature and decided my best option would be LVP. I searched online and went to one other showroom and just didn't care for anything I saw. I went to Home Depot and Lowe's and nothing. I already have oak in the rest of my house and didn't want a wood look so that eliminated probably half the tile designs I looked at. I was becoming discouraged. At Virgin, the woman I worked with first brought out a brand new design they had just gotten in and it was love at first sight. my the color(s) was a pinkish, tannish color that looked like windblown sand. I think the name was Pink Onyx or something like that. All of people I worked with from the women in the showroom to through the installers could not have been nicer ... over the coming months! I fooled around with getting this floor for several months because I had two other projects that it only made sense to do first. Each time I went to Virgin, they never pressured me or had an attitude because I took so long before I made a commitment. I would like to call out all the various people and the parts they played but, honestly, each and everyone went above and beyond to make sure I was completely happy with the end result. This included having a new subfloor and leveling agent all the way to quarter round and even a little inventiveness where the quarter round couldn't be used but something was still needed to make the job look totally "finished". Thank you to all the special people I had the pleasure of working with.

    The customer service provided by Mark, Eric, Tim, and Mike was wonderful. They made sure we were…read morehappy with every step of the installation process. Everything they promised was delivered. The quality of the flooring, the installation, the price, and the above-and-beyond service. I would highly recommend Virgin Carpets to any and everyone. They made sure that the baseboards were what we wanted, from the style and size to the stain which was made to match the floor. We could not be happier with everything.

    Carpets Plus Colortile - carpeting - Updated May 2026

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