This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .

Brian was easy to work with, professional and reasonable…read more My carpet needed stretched and that's what he did. They did what they promised and for the amount they quoted me. I appreciate this in someone I hire for a job. I would recommend them!!

I had three areas of some new Berber carpeting that cats destroyed. Luckily I found your services…read moreand you made the carpet look like new. Thank you so much!

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

I had used this company for a larger job earlier and was very happy with their service. When it…read morecame time to update a bedroom, I contacted them again since it had gone well previously. I worked with Darrell both times. He was prompt and efficient. The installer had been to my house as well. It is nice to work with the same people. Again, the job was completed in a single day and the work excellent.

They did an outstanding job!!! Darrell, Dave, and the entire crew were incredibly professional,…read morerespectful, caring, and knowledgeable. Their craftsmanship was fantastic and their work impeccable. I really appreciated that they left everything clean as well. I highly recommend them!!

This will be my 43rd year of using Arslanian Bros. and my second home. This should be the best…read morerecommendation I could possibly give for this fine company! Dick Spurney

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!

I am so happy with the ceiling repair and painting services I received! I would recommend for…read morefuture projects and will be calling them as well. We had a little bit of a family emergency during a scheduled time and they were quick to reschedule and very understanding! I appreciate the flexibility and communication!

Prompt. Efficient. Great job. Personable Will call again for…read moreanother project. Good value.

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days