Kathy was a delight to work with when we were considering having carpet installed in our new home…read more While we didn't end up going with her company (only because we were able to get true hardwood installed that worked with our budget, which eliminated our need for carpeting), she was a consummate professional to work with. Always showed up when she said she would, had a quote when we needed it, and was absolutely priced competitively, especially given the personal touch and on-site consultation. Would absolutely work with again in the future for any carpeting needs we'd have.

It seems they don't take phone calls, let several VMs, and received message that they are too busy…read moreto schedule an appointment? Sad customer service!!!

We hired Dalton's Carpet Outlet for carpet installation and had a very disappointing experience…read morefrom start to finish. Communication was poor throughout the project. Scheduling was disorganized, with multiple changes and reschedules that caused unnecessary disruption to our home and family routine. When you are replacing flooring, timing matters -- and we did not feel that our time was respected. The initial installation required correction, which added further inconvenience. After issues were addressed and a balance adjustment was agreed upon, Cy contacted my wife directly requesting additional personal payment through Zelle/Venmo. This was completely inappropriate and unprofessional. Payment matters should go through proper company channels -- not personal payment apps. Overall, we did not feel that the level of care, professionalism, or customer consideration matched what we paid for. We expect contractors to communicate clearly, honor scheduling commitments, stand behind their work properly, and handle disputes professionally. Unfortunately, that was not our experience.

From the owner: Welcome to Daltons Carpet Outlet showroom, where you'll find a wide range of flooring for your home…read moreor office at unbeatable prices. Our Showroom has over 200 samples to choose from and we are able to provide a fast turnaround and installation when you purchase our stocked items. With over 50 products in stock just minutes away from our warehouse, we have everything you need to transform your space right NOW!! Whether you're looking for plush carpets for your bedroom, durable hardwood for your home, LVP, tile, or anything in between, we have the perfect product to suit your needs. At our carpet showroom, we pride ourselves on providing excellent customer service and a stress-free shopping experience. Our knowledgeable staff will guide you through the process of selecting the perfect floor for your space and help you make an informed decision. So why wait? Visit our showroom today and discover the wide range of flooring options we have in stock. You won't find better prices or a better selection anywhere else!

Best carpet in Tennessee. Amazing staff and extremely knowledgeable. Rick Bowman did an amazing job…read moredetailing and giving knowledge on what to install! Could not recommend their services more!

Bowman's recommended Dun-Rite Flooring installer Ben Owens to replace and install my 77 year old…read moremothers laminate floor and replace vinyl in bathroom. He did NOT complete the job. 1st. He did not include 1/4 round trim and base boards in estimate so my mother paid additional money for 1/4 rounds and assumed that was all that was needed to finish floors. The trim did NOT match the rest of the flooring already in place in the house. 2nd He told my 77 yr old mother that he was finished and collected his money " in cash" and then told her he DOES NOT do baseboards and left half of the job of installing the trim unfinished. 3rd. When he came out and gave her the estimate he had to see there was no trim or baseboards in certain areas that had to be removed due to the water damage , did he think my 77 yr old mother was going to put the base boards on so he could then install the trim? Or was she supposed to hire someone to install just the baseboards? If he couldn't complete the job he shouldn't have accepted. Finally when Ben and your store was called and asked why my 77 year old mothers floor was not finished we were told they don't do baseboards. I Do Not Recommend either Bowman's or Ben Owens, Dun-Rite Flooring. They took advantage of a 77 year old woman and they did not stand behind their recommendation and they did not complete the job. See photos Marcia

The team at Carpet Express are the best! Not only do they have a great selection of flooring at…read morereasonable prices but their staff is very helpful. My wife spoke with Kendra several times on the phone discussing carpet options while we were waiting to move to Tennessee from Virginia. Kendra was extremely helpful and ensured that all of our questions were answered. They also coordinated with our painters so that they could install the carpeting as soon as the painters were finished and kept us updated on the progress. I couldn't be happier with their service and highly recommend Carpet Express for any of your flooring needs, you will not be disappointed.

Would definitely recommend them even though we didn't use them. Their price was reasonable and they…read morewere willing to work with me, however, my family had ordered from a different carpet company.

Update- CarperDen Interiors did their best to rectify the situation. Ashley was great to work with.read more

We had a wonderful experience with Carpet Den for all 4 of bedrooms and stair runner. Traci was our…read moresales associate and she was absolutely fabulous she made good recommendations based off my ask. She knows her stuff. Installers were great as well made every effort to carefully install especially since we had freshly painted walls.

Great selection. We drive 2+ hours and almost always purchase here. Good price caring and helpful…read morepeople.

great personal customer service. Owner does all the…read moremeasuring. Family owned Fast service And The jobs they do are great. We are very fussy on seam lines and they literally make seams disappear. The installation crew however needs to improve as far as clean up. The crew left us a big mess we had to deal with. We were not happy with how they left all the rooms they didn't carpet and the garage where they must have cut everything.

Beautiful floors and carpets! These guys were on time, on budget and great to deal with. I highly…read morerecommend them for anyone looking for a beautiful new sparkle on your floors

We've worked with OH on a couple of projects. The fact that I mentioned a couple of projects should…read moresay to you, repeat customer. We received tremendous value, quality and professionalism the first time so we chose to use them again. Honest, fair pricing with high quality installers. On time, on budget time lines and installations. Can't say enough good things about them.

Ozburne Hessey is my first choice when I have a flooring project. I am an Interior Designer and I…read morehave worked with them for a number of years. They have done both carpeting and vinyl plank floors for me as well as a metal look lay in ceiling. They are very knowledgeable, they have a lot of choices of materials and great installation. They also have a warehouse of stocked inventory for immediate installation and budget projects. I highly recommend their service.

So far so good! I'll keep you posted after install. Patrik, Brian and Cheyenne are fabulous. Look…read moreforward to working more with Patrik and the install.

My first encounter was with Cheyanna, who explained the different types of flooring and which ones…read morewere suited to the kitchen. My next interaction was with Miranda, who came out to measure the floor and become the point person. We initially misunderstood the time of installation, but when the installers came, they worked swiftly and professionally, and the Lead Installer approached me with a smile and apologized for the time change. I recommend the company because of their meticulous work and products. They offer a personal touch, which is something I treasure.

I recently purchased a home and wasn't pleased with the carpet that was already installed toward…read morethe bottom of the stairs. It was pulling away from the stairs and just looked tacky! I decided to take to yelp for a reputable option for my carpet woes. I messaged a few companies, but Tony was the quickest to respond. I sent a couple pics, messaged back and forth, and we scheduled for the following morning. Tony arrived early, assessed my situation, gave me a quote, and got to work. He was professional, reasonably priced, and performed quality work. I've saved his info in case I or anyone I know has flooring needs!

These guys were incredible. Quick response on quote request, on time to job site and communicated…read moreeffectively and efficiently. They picked up the carpet for a small fee. Cleaned up post installation. And, they don't overcharge for labor. Will definitely use these guys again. You should too!