It seems they don't take phone calls, let several VMs, and received message that they are too busy…read moreto schedule an appointment? Sad customer service!!!

We really enjoyed working with a company owned by ladies and veterans. Kathy was great to work…read morewith. The carpet is awesome. Just what we wanted.

I have been a customer of Carpet Den for 10 years. They have a wide selection of products,…read moreknowledgeable staff and excellent installers. I've always been impressed with the end result!

I'm disappointed in the quality of the "Shaw" flooring that is supposed to be the same as what I…read morehave throughout the rest of my house. This absolutely is NOT the same quality, like I was told. It started chipping & splintering in less than a week of install. They sent out a flooring inspector to take photos. Unfortunately, they are not repairing or replacing. These were not cheap floors!

First I want to praise Rick McGrath, he has been amazing to work with, right from the beginning of…read moremy project. I have to say we had some repairs needed and he and his team addressed the issues and took care of them on our schedule. He even stayed with his team to make certain that I was satisfied. They stand behind their work and I would recommend McGrath Flooring to anyone who contacts me. Thank you again for taking care of us. Felice Hirsch

This project was not without issues, but overall it worked out okay. We ordered flooring direct…read morefrom McGrath. Rick was friendly, helpful, and the materials arrived quickly. When our materials were delivered, they forgot to deliver the shoe molding. It ended up not being a huge deal as we decided to also use Mike, the person delivering the materials, to do the install. Unfortunately, the day of the install our vapor pad had not arrived. For me, it wasn't a big deal, but it could have been a big deal for someone who took an entire day off of work to accommodate the install. Mike arrived mid-day the next day to do the install. He is very friendly, talkative, and works alone. He also seems passionate about flooring. Unfortunately, working alone really made the project a rather long one. To install 289 square feet took 3 days of working off and on. Also, on day three, Mike realized that he had the wrong shoe molding so it delayed his start and he also had to leave just before our job was complete to work on another job - as our delay had caused a scheduling overlap. When he finally made it back to our project, he didn't have the tools needed to complete the job...so he had to leave and come back again. These minor issues made the project drag on. There were other minor issues as well, but you get the picture. In the end, I think they did a good job. Though not perfect, they were good communicators, enthusiastic, and eager to please. The quality of work was good and Mike didn't make a mess, one extra star for cleanliness!

The experience of changing our carpet to hardwood started out positive and took a turn to…read moredisappointment. We chose to have another company come in and repair/redo the color and address any poor workmanship.

We found ourselves in a bit of a conundrum recently. We had two short, non-load-bearing walls…read moreremoved in a room that had engineered wood flooring glued onto a concrete slab. Issue # 1: Remove old floor and replace with new strips in a pattern that smoothly fills in the spaces where the old floor was removed Issue # 2: Match the size, color, and grain of the old flooring with new replacement strips A representative (Clayton) came to our home to measure and give us an estimate. He invited us to visit the store to look at samples. The number of samples we found in the store were a bit daunting at first. But a helpful sales representative there guided us through a selection process (limited by the few samples that might fit and match in color.) She gave us several samples to bring home. Finally deciding on a match, we returned to the store to place our order. Unfortunately, we had to order an entire box, even though we'd be using less than a quarter of that amount. When the installers came, they tore out the old floor, then discovered that the wood that was sent did not match our color! Arrrgggh. (But thank goodness they suggested we return to the store to straighten it out. Which we did.) The floor was installed in about half a day and we were extremely pleased with the efficiency and courtesy of the installation crew. Eric, Project Manager came to do a final inspection, repaired one or two minor glue gaps...and we were done. Overall, we were very pleased with the service (save for the initial mistaken wood color). And, as you can see by the photos I've posted, they did a great job interlacing (weaving) in the new with the old.

I hired them to stretch the upstairs carpeting. They did a fantastic job--great quality--for a…read morereasonable price. They were very nice to work with and when I get new carpeting or hardwood flooring I will definitely go with them!

Project: Repair a slope in my shower. Would need a Tile Guy to do this…read more Put this out on yelp and this company reached out and said they could do this project. David came out, looked at my shower, (seriously, just looked at the shower and threw out a number and said he could do it the next week for xxx amount) and he was done. I asked for a written estimate detailing what steps would be taken since he couldn't tell me when he was at my home. He obviously was just the salesman and didn't know anything about this project. Other bids I received said that it would take a good week to repair and he said two days, which I found odd. Anyway, he called me the next day asking me if he could put me down for the next week to get his guys scheduled. Told him I was waiting for the detailed estimate-not detailed with $$, detailed as in the steps taken to repair. I never heard from him again. Ghosted. He wasted my time and made the company look really bad. He over promised and under delivered. It is a real shame as I have a lot of high profile clientele that I was going to give referral to had the project come out well. Now it will be the opposite. All he had to do is be honest and tell me he was incorrect and it couldn't be done. I felt as if I was being pushed into signing on the dotted line without knowing what I was signing. Once he knew he couldn't pull a fast one over me, he ghosted me. Not a good look for their business.

Watkins Decorating installed new carpet in my bedrooms & did a great job. I trusted John enough to…read moreactually choose the color. I told him about what I needed & he chose a great beige color. His installers finished the job in one day. This included moving all the furniture, installing the carpet & replacing all the furniture. John visited us, told us how much the job would cost & did the job for exactly what he quoted. I have recommended his company to my friends & neighbors.

From the owner: Watkins Decorating is a Flooring and interior home design company. We specialize in residential…read morecarpet, hardwood, and tile. Our mission is to make your floor buying experience as hands on and tailored as possible. This is not a one-size-fits all business, so we take the time necessary with each customer to identify their particular needs. We never sacrifice quality of craftsmanship. Come visit us at our showroom to see for yourself what 50 years of flooring excellence and customer service looks like.

I cannot recommend Buy Floors Direct enough! I am getting ready to sell my house and I needed new…read moreflooring to replace my carpet. Right as I walked in, I was instantly greeted by the kind employees. This store is organized and has so many great products. The manager was very knowledgeable about each product and took the time to listen to exactly what I was looking for while explaining pros and cons of each product! I could tell he genuinely cares about customer satisfaction. Great prices, huge selection, and amazing customer service. I'll definitely be coming back!

Excellent selection and very affordable prices. The staff is extremely friendly and helpful. One of…read morethem even offered to help me load the tile into my truck, and it turned out he was the owner of the store. It's rare to receive such personalized service from the owner, especially in a larger store. I've been a customer since 2016 and will definitely continue shopping here.

I don't even know where to begin the people there are really nice yes that is correct but ordering…read morea tile and waiting for it to be received takes so long. I would not recommend ordering from this place at all. I have a job that was supposed to be done last month and my tile is still not here, but this is ridiculous.

The short version: David is courteous, responsive, helpful, well-priced, and his team did a great…read morejob! We will be using David and his team for all of our future flooring projects in the Nashville area. I wouldn't go with anyone else. The long version: we reached out to David as one of our options when redoing our flooring in our home. He was helpful and came by to give us a quote and offer some flooring options. We ended up not going with him because our project manager wanted to use one of his guys. Even after deciding to go with someone else, David was responsive, kind, and helpful. Well, ultimately, we should have gone with David from the beginning because we had a very bad experience with the initial team our project manager chose (they didn't come on time, would skip days, were unresponsive, damaged parts of our home, and generally did poor work -- you name it, it went wrong with them). So: we went back out to bid the rest of the project (the stairs, the most complicated part of the project) with a number of contractors, including David and FCI of Eastern Nash --- his quotes were competitive with all the other bids we received. He was happy to work with us and use materials that we ordered separately through Floor & Decor. We switched to David halfway through the project to finish off our stairs. The difference between David's team and the other contractor was night and day. David was responsive and helpful in the planning stage, he spent a significant amount of time at our home making sure we were ordering the right materials with the right measurements, and he was flexible in moving the project date when our delivery of the flooring materials was delayed. His team showed up on time, worked hard all day, and even finished half a day early (which never happens in my experience with contractors!). David was there almost the whole time to monitor his workers, checked in regularly, and was the last one to leave in the evening. He even left our garage cleaner than it was when he got there! We had a couple items we wanted them to come back and refinish, and he and his team did it happily without push back. He even came back and did some of the final finishes himself when his team wasn't available, and that was after he had received full payment. He offered to come back and fix anything that went wrong with his going forward as well. Truly, top-tier customer service and a pleasure to work with. And the stairs with the new flooring look really great. Courteous, diligent, high-quality work at a competitive price -- he and his team made what was a daunting project feel easy. We will be using them again for all flooring projects in the area.

We purchased the house earlier this year and the master bedroom and den needed a facelift, so we…read morewent to Myers Flooring on the recommendation of our friends who used them in both a condo and home. This review is for the flooring team led by Omar who was a perfectionist! We really appreciated his attention to detail, especially because we were placing a new wood with lighter color next to a very old wood with darker color next to a textured new carpet. It turned out beautifully! Omar and his team, if you have an option, is the team we highly recommend!

We purchased two area rugs. The quality was good and the customer service excellent. would…read moredefinitely recommend them.