The entire team, led by Project Manager Mr. George Zeagler, demonstrated exceptional…read moreprofessionalism, efficiency and courtesy throughout the project, Randall Minor, the Adjuster, David, Melba, Harrison, Rod, Ellis, Erik and Stephen were all polite, efficient, and pleasant to work with. We're also thankful for the outstanding work done by Mr. Wesllen Nasimento and his crew on our kitchen and living room installations. The beautiful newly installed flooring exceeded our expectations, and we appreciate Mr. Wesllen Nasimento's professionalism, kindness, politeness and accommodation. Thank you very much. Kudos to you all for the job well done. Judy & Hector

Rejoinder - Paul Davis of North Florida…read more Paul Davis of North Florida continues to evade responsibility through denial and misdirection, despite overwhelming evidence of misconduct. If they maintain that they did not commit insurance fraud as i rightfully asserted, they must produce the signed Certificate of Completion (for the mitigation scope) they claim to have. I never signed such a document, and the assigned adjuster, Teri McGowan, confirmed she did not verify or approve the project's completion. The burden of proof lies with Paul Davis--not with the homeowner. I provided extensive, time-stamped photo and video evidence clearly showing that significant portions of the home were never cleaned or restored. Their own estimator, Randall Minor, acknowledged these deficiencies and confirmed that unused scope items would be removed and refunded to the insurer. I categorically reject the claim of any outstanding balance. In contrast, Paul Davis owes me for stolen insurance funds and damaged property. Their attempt to deflect accountability through vague responses is unacceptable and must be exposed.

CRDN of North Florida was chosen by our insurance company for restoration of linens damaged after a…read morewater leak in the roof. This was in Sept. of 2022. It is now Feb. of 2025. The linens were completed as per contract and the job was done well. No problems with the work performed. Only problem was that CRDN never provided a bill to the insurance company for the reimbursement (Verified with the insurance company) nor even provided to us. Under the understanding that the insurance company hired CRDN for the job, and that we never received a bill, a phone call, an email, etc. we had assumed that the bill was submitted to the insurance company. Low and behold, 28 months had passed, and we receive a letter from a lawyer for the collections of the bills total and interest accrued ($300+) over the 28 months. Not one time in the 28 months had we received a phone call, letter, email regarding this issue of non-payment. Per the lawyer's contract with CRDN, CRDN wasn't allowed to communicate with us regarding why 28 months had passed without notification regarding this issue. In order to close this process and not accrue further interest and additional lawyer's fees, we paid the amount. So, the moral of this story is the age old one of "Buyer Beware", demand that CRDN provide proof that the bill was filed with the insurance company and demand a written notification that they had received payment from the insurance company so that 28 months later you are paying the bill and associated interest accrued due to CRDN's poor ability to manage their dealings with their customers

Q and Tim from the St. Augustine office arrived to cleanup the mold that had grown in our vents…read moreafter the air conditioner flooded the upstairs then seeped down to the kitchen below. They worked quietly and efficiently getting everything back to pristine. I can highly recommend them. I can now safely breathe again..thank you Puro Clean.

We had a toilet over flow and it ruined two rooms in our home. Puroclean did not add any more…read morestress on top of an already stressful situation. They were very efficient with getting someone to our house same day and was very accommodating when it came to our availability. Anthony explained the entire process in detail and got to work with his partner. Someone came back out the next day to check the progress and then even came really early the following day at a time that worked for us. We were very pleased with the service and quality of work! Would definitely recommend.

Danny, Travis, and their crews were awesome! We had a leak under our sink that went unnoticed for a…read morecouple days! From beginning to end everyone we encountered was professional and friendly. They were quick to respond and got the process started to fix our issue. They were always available to answer questions. Travis handled almost everything with our insurance company. He made the entire process almost enjoyable. If we ever have another issue we would call them first!! Thanks for making my kitchen beautiful again!!

Danny and his team were fantastic to work with! After a contractor broke a pipe and flooded…read moremultiple rooms in our home they were able to come in quickly to do the water remediation and eventually the repair work as well. We're very happy with the results and the team was easy to work with. Thank you for making a bad situation so much easier on us!

We had mold throughout our St Augustine condo due to high humidity (and a broken airco). Cisco and…read morehis team were able to remove the mold from every nook and cranny. Cisco is honest and trustworthy, and I was very pleased with his work. I felt like Cisco was cleaning our condo as if it was his own home. Cisco kept me informed of daily progress with pics and videos, and he always answered my calls. For the overwhelming job we presented to DMS, it was reasonably priced.

Cisco and his crew were fast, efficient, flexible and professional. Extremely well done job from…read moreset up to clean up. Will definitely recommend DMS Restoration to anyone who has water/mold remediation needs.

I live in Jacksonville Nc. Just hit by hurricane Florence. I delivered propane for their air…read moredehumidifiers at two of our local schools. Myself and the Owner from where I work met the foreman Nate. We were curious we have never seen this industry up close so we were asking so many questions. It was near dark time so, out of his, I'm sure busy day, entertained us and shared the knowledge along with stories of some past jobs. Nate was quick with answers about the equipment used and what goes on. Nate was professional and courteous. With this being said about one individual I give the company 5 stars for the training they use. We checked the propain connections for leaks behind ourselves "Safety First", and with the many hundreds of miles driven to get to our location, there were no leaks on their equipment. I give that to the companys training and maintenance of their equipment. PROFESSIONAL, COURTEOUS, and MAINTAINED EQUIPMENT. I would say makes a 5 star business

From the owner: Slay's Restoration Jacksonville, FL provides residential, commercial, and industrial, water, fire,…read moreand wind damage restoration, and mold remediation services to Orange Park, FL and surrounding areas. Nationwide Emergency Response available.

The process of drying our home was acceptable. Dustin was courteous and informative…read more The restoration process was, however, an absolute nightmare. Once work got started we had cameras set up in our house so we would check up on them from our hotel room. The crew was very messy. They didn't cover any of our belongings while they hung drywall. They left trash everywhere in our house (food wrappers, soda cans). They goofed off, watched videos on their phones and did very shoddy work. I'd say at least a third of their work had to be redone. This was all because of what would be a constant problem: no supervisor on site. EVER. The contractor in charge of our job was never to be seen. He would occasionally stop by first thing in the morning to drop off supplies, but was never around more than 10 minutes. I was in regular contact with him trying to understand why things were taking so long and why they were being done so poorly, but I had to also figure out that he was a "fast talker". He would constantly make deadlines and miss them. Promise things would be fixed, but they wouldn't get fixed or it wouldn't be done correctly and needed to be fixed a second time. This became the common routine since he never inspected any of the work done. He also wouldn't provide his workers with proper materials and they were always back and forth to Home Depot or Lowe's. I can understand running into an issue and needing extra supplies, but this was every day. One day I happened to be home while they were working and they wanted to stop work because they had been given the wrong toe kicks to match our cabinets so I went to Home Depot myself and bought them so they could carry on with other work. It was ridiculous. This also meant that I became the defacto crew leader at times. I had to follow everything they did and make notes of what wasn't done correctly or done at all and report back to the company like I worked for them. Our bathroom needed a new vanity and I had to measure the space for a new one because he couldn't be bothered to. Surprise surprise, my measurement was incorrect because I'm not a contractor (didn't account for outward swinging doors) but he bought a vanity based on my incorrect measurements anyway. Two more days lost This went on and on for months. Meanwhile, my wife and newborn son have been stuck on the second floor because the first floor is a jobsite run by a company with no sense of urgency, but very excited to get paid. I made the mistake of giving them payment up front for the first half of work and I think that had a lot to do with them dragging their heels because once they heard I had a second check from my insurance company they would not stop asking about it. It made me wonder if they were having cash flow problems because they seemed desperate for the money. In case anyone reading this doesn't know already, you DO NOT have to pay up front for ANY WORK. Payments are made when work is done like any other business. But the owners and supervisors at Anderson insist they are entitled to that money immediately. It took a conference call with my insurance adjuster and them to lay things out plainly. They had dragged their heels long enough and it was time to finish the job or not get paid. They magically completed everything in a week.

Anderson Restoration was recommended to us by a friend and I'm so thankful. We were able to trust…read morethem with the whole process and never had to worry. If we have another disaster I know exactly who to call.