1. Carpet Renovators

0

Jacksonville, FL

Carpet Renovators

2.9 (19 reviews)
Closed • 7:00 am - 7:00 pm

Request quote & availability

You can now request a quote from this business directly from Yelp

Services - Carpet Renovators

Carpet cleaning

Rug cleaning

Upholstery cleaning

Carpet Renovators Photos

You might also consider

Recommended Reviews - Carpet Renovators

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

We purchased a Groupon for our carpets to be cleaned. MJ kept in touch with my husband to confirm his arrival time. When they arrived he took a look at the carpet and advised the carpet would turn out better if we purchased the power scrub. He advise if we didn't get the power scrubs the spots would reappear. My husband agreed to the additional charge, as MJ offered us a discounted rate. The rugs were cleaned and they looked nice. A few days later we noticed the spots reappeared. We reached out to the office and explained to them the issue. MJ returned our call and advised the spots did not come up because it was pet pee stains. I explained to him that my dog does not urinate in the house so no it's not pet stains. Then he advised me this is why they don't like to give discounts because of issues like this. I was confused because never was it mentioned that there were stains that would not come up; only that I need to get the additional service so the stains would not return. After speaking to him for approximately 15 minutes, I simply advised him not to worry about it; but, just know the service you sold to me was not provided.

After :) ahhhhh

See all

1 month ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Always try to squeeze more money even if it's not needed. Or increase price. It's shady business practice on unsuspecting clients. Shady

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 2
Thanks 0
Love this 0
Oh no 1

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Cait S.
187
4
1

6 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

I was pleased with my service. The visit was prompt, precise and professional. I scheduled a future appt. to have my grout cleaned.

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 3
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of J H.
0
5
1

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Emary J.

Emary J.

Helpful 1
Thanks 0
Love this 0
Oh no 0

Ask the Community - Carpet Renovators

You might also consider

Liz House Cleaning Service - Deep cleaning, the client was satisfied and happy with their cleaning

Liz House Cleaning Service

(14 reviews)

Mandarin

I live in a house with me, my husband, 2 dogs and 2 hairless cats. I don't mind sweeping and…read moremopping and I clean my counter tops after I cook and my vanities and toilets once a week. I needed the heavy/deep cleaning done. I was very specific when I sent out a Yelp request that I needed the inside refrigerator done, windows done, inside of stove cleaned, and a "deep cleaning" I needed somebody for a heavy duty deep clean and was hoping for a monthly relationship. I will say Liz and her husband showed up early and began to work. I work from home so I let her know that when she was ready to come into my office let me know and I took the dogs outside and put them in their crate. They were here for a total of two hours, and they started to pack up. At that point, I started to walk around and look at things. The inside of my kitchen sink had not been cleaned, not a single one of the three spare bedrooms had been vacuumed, the dining room table had not been cleaned, there is a flower vase on a black cork protector, that had not been picked up or wiped as I saw debris on it, and the windows and the door in my bedroom were not cleaned. Since these were things I immediately noticed I pointed them out to her and she called her husband back in and did these items. I went around AFTER I paid them and they left, and took the photos I attached. When you request a DEEP clean you would expect the items get done. I posted photos of items, with descriptions of what they are, but I will also point out here what was not done -top of coffee pot had hair and dirt -coffee spills still on counter -towel my cats sit on on my desk was not shaken off (cats eat up here in office and should have been shaken off and debris then vacuumed off of floor. -tub in master bath not cleaned -microwave key pad not cleaned -door frames not wiped down or cleaned -inside fridge not cleaned -one of spare bedrooms not vacuumed -shelf that is open with dishes on it in kitchen not even wiped around open areas - inside of stove not cleaned -chairs in bedroom and coffee nook area covers (which are just blankets) not vacuumed or even taken off and shook off to remove dirt / debris etc -Top of washer and dryer in laundry room not cleaned -windows to interior doors not done -windowsills not wiped down -inside of refrigerator doors and handles not cleaned And this is just what I am able to take photos of. I wonder if the laundry room was even mopped? I am not sure, but this was a huge let down.

Liz and her team were very fast in their response time for a quote. They arrived early and got to…read morework. They were professional and quiet which is important because my husband and I both work from home. They stayed 2 hours and cleaned the bathrooms, floors and kitchen area. I haven't had time to keep up with house work with my busy schedule so this will definitely put me back on track in feeling like my house is clean. Great price and they added in some cute details on the toilet paper roll which makes me feel like I'm at a hotel.

Mercury Carpet & Flooring

Mercury Carpet & Flooring

(25 reviews)

Mandarin

Wow. Amazing customer service. I am a raving fan of this company!…read more It was the fall of 2019, and hubs and I had just purchased a condo that needed everything. Full renovation. For floors, we were pretty sure we wanted vinyl plank, and visited several places around town just in an effort to educate ourselves. We wanted something nice, something that really looked like wood since we had real wood floors in our previous home (which Mercury installed about 12 years prior, great experience with them at that time, too). We quickly discovered LVP, luxury vinyl plank. But even as we narrowed to that category, the options were seemingly endless. We called Cristal from Mercury who we had worked with on our previous wood floors, and she came right out to our new place with several options, just to work through what we wanted. Cristal is so knowledgeable and sweet! A real joy... she educated us AND she listens. Long story short, we stretched our budget as far as we could get it and chose a really nice high end LVP. We were happy! Delivery came on a Friday, and the install crew began work in a Monday. The install was expected to take a week. A few hours after work began, I got a call from Cristal. Problem with the flooring... her crew had discovered the problem fairly quickly, and opened about half the boxes in an effort to find flooring that didn't have "the problem". No luck... Cristal said she had already made contact with the manufacturer to find out if they could get replacement flooring expedited... flooring without "the problem" (the problem was most of the floor wouldn't snap together properly, and those pieces that did snap together would not seat together flush, left gaps between planks). I was very grateful to the install crew for stopping install and for Cristal jumping in to sort fixing everything quickly, but I was clearly worried about our condo renovation. You know how these things go... can't do the next thing until the first thing is done, and so on. And I was on a tight deadline... our current home was sold and we needed to move out by a certain date! By the next morning, Cristal called. The manufacturer finally called to say the entire manufacturing lot had "the problem", and they wouldn't be able to replace the flooring for upwards of 6 weeks. I gasped! She quickly told me not to worry, I could pick another floor and they would rush ship it. Hubs and I LOVED the floor we had chosen, but we had no choice... we had to pick a new one. Cristal came right over with samples... by then she knew exactly what we liked aesthetically. I looked over everything and quickly narrowed down to two... after a few more minutes, I decided. Cristal said she thought I would probably choose that one and it was more expensive than my original purchase. Great.... how much more? We had already stretched our budget. Cristal said no extra charge... Mercury would give me the new floor for the same price as the old floor, AND rush ship it. I was flabbergasted. They took a situation that was not their fault and made it the best they could. Like I said, amazing customer service. The new floor came a few days later, rush shipment as promised. But now the install crew was working on a new project (they were out of work for about a week after my project fell apart). But they came in after their other project, on weekends, late at night... whenever, to get my floor installed as quickly as possible and get my project back on its timeline. There were a few tense moments with the install crew, I will admit... there were moments I thought they might be cutting corners. But looking back, they weren't. We were all stressed to the max, and the crew was working triple time. They did a good job. And miraculously they got it done, and I was very grateful. Follow up work was done a couple weeks later by Michael... he did some tweaking to the floor and trim work after my cabinets were installed. Super attention to detail and doing a job the very best it can be done, even if it takes extra time or another visit. He was amazing! All in all, this was the best experience I've ever had with a service company. I ended up with a beautiful floor that is better than the original floor I chose. But I would not recommend going through the stress of this situation to my worst enemy! Im still in awe at how Mercury took a tough situation and bent over backwards to make it better, even though they did nothing to cause the problem. There is no other company I'll ever recommend for flooring... Mercury has a customer for life!

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

Carpet Renovators - carpet_cleaning - Updated October 2026

Loading...
Loading...
Loading...