I couldn't have asked for a better experience than I got at Carpet Mill. The staff in the shop was fantastic - friendly, helpful, professional - and gave great design advice. All of my emails and phone calls were returned immediately. The tile installation was perfect! read more

Carpet Mill is a christ church affiliated business. (please google christ church moscow idaho) On my job they put two installers on the job, both members of christ church, and neither knew anything about installing carpet or vinyl tile. Now I have obvious seams in my carpet entering one bedroom and a very obvious seam down the center of my bedroom. They even moved the bed to cover their horrible seam job. The vinyl tile was not installed correctly either. The seams are too wide and are always black unless I've just mopped. Avoid these guys like the plague. read more

went in to talk about flooring and we were so glad we did! we had a long conversation about the pros and cons of different types and are very excited about being able to make an informed decision. read more

I made an appt with them for re-carpet measurement on 07/19/2018 @ 9:30 am, and the front desk lady confirmed that I had appt. However, the person "Bob" did not show up, and claimed he called me many times, and blamed me did not answered his phone call. I checked my phone there is no phone call in that morning until 11:00 am. The front desk lady lied to me, she says "Bob use your door bell and called me", then I ask her what color of my door bell button is? she cannot answer it. IF I AM YOU, I WOULD NOT DO ANY BUSINESS WITH THIS COMPANY. read more

Carpet installers were late, unprofessional, and lacked any communication skill. Also did not wear masks while in my home during a global pandemic. read more

Upon visiting the store, I scheduled a time for them to stop by the house to measure the floors. No one showed up. When I called, it said the store was closed (on a weekday). We dropped off the samples they gave us and no one ever called me back in spite of leaving a message. read more

Just walked in looking for some T molding and hard surface reducer for our floors we are installing. The man was so flipping rude. I am assuming because i didnt buy my flooring from his store. He asked where I bought my flooring and I told him. He in a rude snobby tone said go there and buy it and walked away from me. Guess when I decide to redo my other rooms I will never even consider going to his store. This was on June 15th around 3.30pm read more

We have used them for three different projects at our home and could not have been more pleased and grateful for their expert help and service! read more

We had a large kitchen remodel in a very old home. We chose Carpet Mill based on the immediate customer service when entering the store as well as the fact that their installer has been with them over 15 years. What a good decision! There were detours and surprises throughout the project as can be expected with an old home. Everyone went the extra mile to solve each & every detour with patience and skill. Their customer service and quality of work was excellent from beginning to the end of the project. Would use them again and recommend them highly. Debbie H. read more