Two nice young men came to clean out the dryer vent in my new home. It was really plugged and…read moreneeded professionals to clean since it vented out the roof. No extra charges to move the dryer out and back in. They had a special going so I figured I would give them a try. They came equipped to do the job and it only took half and hour. Then even gave us a chance to run to get a new dryer vent hose and they put it on. The other one was crimped bad and so the dryer was not getting much airflow. Glad we got it cleaned out and we saw a photo of the clean vent. With lint in the vent or hose you can get a fire. I would recommend this company. They do a lot of other cleaning and restoration work. I only tried them for the dryer vent cleaning but would try them again on other jobs. Give them a call.

From the owner: Experience unparalleled cleaning and restoration services with Voda Cleaning & Restoration of Reno…read moreand Carson City! As your trusted partner in residential and commercial cleaning, we offer a comprehensive range of services to ensure your spaces are spotless and revitalized. With over a decade of experience, our certified technicians excel in carpet cleaning, tile and grout cleaning, upholstery cleaning, and air duct cleaning. We stand out for our exceptional water damage restoration, fire and smoke damage restoration, storm damage recovery, and mold remediation services, all available 24/7. Customer satisfaction is our top priority. We use eco-friendly, non-toxic cleaning methods to ensure the safety of your family, employees, and customers. Our rigorous attention to detail means you can trust us to restore your home or business to its original beauty. Choose Voda Cleaning & Restoration for a seamless, sophisticated experience. From precise appointment windows to meticulous service delivery, we offer peace of mind and impressive results. Reach out today for a free consultation and let us be your knowledgeable sidekick in maintaining a healthy, clean, and inviting environment. Whether tackling stubborn odors or enhancing indoor air quality, Voda Cleaning and Restoration is here to transform your space and offer a 100% Satisfaction guarantee. Contact us now!

I met with Brian at the Belfor office and discussed multiple solutions that Belfor offers. He was…read morekind enough to give me a tour of the facility and I was quite impressed with his professionalism and knowledge of the industry. I will certainly be choosing and recommending Belfor for all my water and fire damage restoration needs.

I had a leak in my upstairs bathroom that caused damage to the bathroom and downstairs ceiling. The…read moreceiling needed to be repaired, shower torn out along with the flooring and wallpaper. Belfor hired for restoration in April 2024.. May - July 2024 it took paint contractors to remove wallpaper, repair the drywall and paint. 1 of the 2 contractors likely doing drugs in my bathroom based on length of time in bathroom. Yelled back and forth to each other while I was working from home and didn't show up several times. There were issues with the paint that we advised Belfor of in July 2024. Tile installation began for bathroom floor and shower in June 2024, didn't show up a few times when he was supposed to, installed tile with chips that he tried to repair with resin, ended up replacing that tile and job finally finished in September. Shower door installed early September 2024, told Belfor shower pan had squeak in it (sign of poor installation), they tried putting foam below the shower pan. Then there was no work done for weeks, notified Belfor end of October, November 2024 plumbers came to address shower pan issue. Paint issues fixed in December 2024 (5 months after Belfor notified of issues). Advised Belfor December 2024 of issues with grout in shower, different tile contractor came that month, said there was several issues with tile. January 2025 water pooling outside of shower then shower door could not be closed. Ended up shower and all the tile had to be taken out along with about 1/2 of the tile on the floor. The Belfor project manager at that time started being responsive after we complained in January. From January until last week, tile completed then when glass contractors, Century Glass, tried to reinstall the shower glass they cracked tile like 3 times, tile guy had to come back and fix. Then from end of February until now, glass contractor tried over and over again to fix a leak from where glass meets the tile. Long story short, Belfor was the general contractor on this job, uses sub-par subcontractors. This job should have taken about 6 weeks, and it took over a year. New management, Cody, came into Belfor in February. He did assist and agreed to make adjustments to the invoice due to the delay. Neil became the project manager in late February, he was on top of everything and empathized that we were frustrated. He would call before a contractor came out (in the past we had them show up some times with no notice) and then would call after the contractor came to ensure work was done. If all project managers at Belfor took ownership of the jobs like Neil does, and Belfor used better subcontractors, there would probably 5 star reviews. On a personal note, last week when the job FINALLY got completed, we were side swiped - went from a homeowners to a auto claim - luck isn't on our side LOL

Had some water damage from refrigerator water line slow leak. Called four different companies for…read morecompetitive bids. Will not give names of competitors that I called but one in particular came back at double the price of the others,----pro. 911 did excellent work and made it easy for us by suggesting a contractor for repairs. Highly recommend 911, very professional and dependable ***** 5 stars on preformance & quality of workmanship!!

I had a great service with this company. They were quick to respond, on time for the job, help me…read morenavigate my insurance company, walked me through each step of the process of cleanup, made sure I was satisfied when the job was done. They worked hard for me and I couldn't be more pleased. I have had to navigate this kind of issue once before and once for my mom and both times the companies were terrible. I really lost a lot of trust and I was suspicious from the get-go so they had to work from behind the starting line. And boy did they! I can't thank them enough. Amanda was exceptional and I am so grateful for their help.

Adam and Stacy at Restoration 1 were a joy to work with! I was given a fair and honest quote for my…read morepack out, storage, and pack in service that was honored to the letter. They were punctual and took great care in protecting my furniture during the move. They were flexible when my timeline was extended slightly by a contractor, and upfront about a tiny bit of damage to a particleboard dresser (that shouldn't have withstood the moves I'd put it through prior to this, let alone the two moves that followed). Adam even fixed a loose doorknob on his way out of my home after providing his initial quote, something I hadn't even noticed until he pointed it out. I only wish I had gone to them when the initial flood event occurred in my home, it would have no doubt saved me several months of inconsistent communication, botched remediation, and overbilling by the vendor chosen by my HOA. Thank you, Stacy, Adam, and the entire team at Restoration 1, for restoring my faith in people and helping me to get my home back!

This company is amazing! I had a water leak in my rental house late in the night on a Sunday & this…read morecompany came right out & helped me. They have been in the process of restoring the house & have done a great job! Adam & the team are hard working & do great quality work! I could have not asked for anything better!

Mary and Matt. From Mary; the scheduler ; who convinced me to give them a chance and they won't let…read moreme down ... to Matt the tech assigned to replace the hot water return pump and expansion tank on my water heater .... " what an extraordinary team". Mary was right ...... 1-Tom Plumber did not let me down. Matt was professional, knowledgeable and explained everything he was to do , to get my water heater up and going. These folks will be my go to folks here on out. And the price was right on. Thank-you Mary and Matt for an awesome experience . Professionals to the max!!!! Jimmy G

To be fair we called them for emergency service on a holiday weekend. Emergency response would be…read more$395. The man I originally spoke with said it sounded like a minor problem (bathtub faucet would not turn off) and if it could be repaired within the initial hour there would be no additional charge. The guy who responded was very polite, but apparent he was an apprentice. He had to confer with another plumber via FaceTime the entire time he attempted repairs. He also had to go get parts, ok, then try to put them on. Total bill was $1,000 and a journeyman plumber had to come back the next day to finish the repairs because he didn't know how to do it. I also asked him to relight the water heater as it had been shutoff during the repair. He said my water heater was too old to relight and gave me a quote for $2,300 to replace it. After he left I relit it myself. The business owner above said they had tried to contact me several times but I don't recall hearing from anyone. I get it that apprentices need practical experience to learn but not at my expense. If you hire them to make repairs be sure you ask for an experienced plumber.

WOW. Where do I even start. What started as a nightmare at 3am turned into a fantastic experience…read more Deric, Brandon and Kevin showed up and immediately located the shutoff valve to my house to stop the flood coming from 3 separate angle stops bursting in my home, before cleaning all the water up and working quickly to minimize damages while simultaneously calming my wife and I down by walking us through next steps. Tim's follow up, coupled with him and his team's efficiency, knowledge, and professionalism made my experience so incredibly pain free. These guys not only know their stuff, but are also some of the nicest and most professional gentlemen in the Reno area, which as any Reno native or transplant will quickly tell you, is so rare. They did such an outstanding job, I've recommended them to my neighbors, friends, family, and just about anybody that will listen. Impeccable job gentlemen, thank you again!

Consumer beware. This company came to our home for an…read moreassessment we were told was free. They assessed, told we needed dryers and remediation and repairs and they would act as an intermediary between us and the insurance company and not to worry the insurance company would handle the bill. All we would have to handle would be the deductible. NONE of that was true the insurance company denied the claim. We cancelled before they did ANYTHING. Now Ecodry is trying to stick us with $2500.00 bill for a free assessment charged as an emergency call out, administrative fees, fuel surcharge and testing fees and left us with a hole in our wall where they cut drywall out for the testing. Come to find out they did the same thing to our In laws. I filed a complaint with the AG today. If anyone else has fallen victim to this predatory company, I suggest they also file a complaint with the AG.

This company was hired to reconstruct my kitchen after it flooded last year. The pipe unused the…read morekitchen now has a crack in it. * Never on time or postponing * refused to supply paperwork when requested to compare cost when changes made * never responded to email/calls after work done. Would never recommend this company.

Where to start? From the beginning I guess. We had a garage…read morefire, unfortunate but it happened. The scariest part is that I was home and my pregnant wife was at work. Remember this detail. Called the insurance and they picked CRBR to do the restoration. Everything started pretty good, we had a crew showing up within a couple of days to do the soft content cleaning and place them in a POD that was parked in our driveway. Good. One of the guys showed up for an estimate and the scope. Good. Next step:demo. Done quickly. And this is when everything went downhill. All of the drywall was left in my driveway for weeks, with the promise of "oh tomorrow somebody is gonna come pick it up". When finally the trash was picked, crickets. For months. And months. Always an excuse "the project manager, quit" "the new project manager got fired" "the new project manager is catching up, sorry!" So I finally decided to go to the office in person. I have to say they were extremely nice and showed me the new scope and estimate which was about $10k higher than originally drafted. Naturally I asked if the insurance was notified and it was approved "of course, nothing to worry about!" Ok then let's go. Crickets. Crickets. Crickets. You remember my pregnant wife? My child was now 14 months old; but the job was done, at last! Couple weeks later, we got a letter that we needed to pay about $10k for the additional work. So called the insurance and they never approved anything. Called CRBR, they never sent the additional scope to the insurance company, but I still have to pay as the job was completed and I am responsible for it. Oh and they were gonna put us in collections if we don't pay. At this point I disclosed the fact that I'm actually IICRC certified in fire&smoke, water, mold and bio; and my wife is an insurance broker. We are the customers from hell in this case if you poke us. They sent a bill to the insurance with a whole bunch of parts that were claimed to be replaced but weren't: insurance fraud; we authorized the job to continue, signed the contract under false pretenses:illegal. And I wasn't shy about it, put me in collections, I'll sue you. Long story short, they sent a revised invoice to the insurance company (which dropped us, by the way, so thank you CRBR) and got their money. Do yourself a favor, call COIT or ServPro.

We cannot begin to express how pleased we are with Kim and Chase from First Call with the work they…read moredid in our home after a kitchen water leak. So professional, polite, and friendly. They called before each and every visit and we on time. They did a fabulous job in mitigating the moisture damage and would not hesitate to us or recommend them with any future needs. A+++ Steve

First Call did a great job cleaning the carpets in our home. Polite and hardworking. Paid attention…read moreto detail making sure nothing was damaged during the cleaning process. Our thirteen year old carpet looks brand new and smells so nice .. the pet odor from before is gone. Reasonably priced and flexible when scheduling appointments. We will definitely recommend them to friends and will use them in the future.

Excellent water damage services provided by Superbest Water Damage & Flood Repair Reno. My kitchen…read moreand living room flooded while I was visiting family in Texas. The walls were badly affected and all the floors had to be replaced. They took care of everything and they did it quickly. I would tell anyone with water damage problems to call SuperBest for remediation and emergency services.

From the owner: Water Damage experts, call us for emergency servicesread more

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

The owner was very responsive and polite. He took care while cleaning our carpets. I got quotes…read morefrom a handful of cleaners in the area and they were all pretty much the same. Our carpets came out great. They were in good shape before so I can't comment on stain removal or things like that. They came in at 8am and the carpets were mostly dry within 12 hrs. They will be our go to going forward