Moon's just finished redoing the floor in my Spirit Room (kept for spiritual matters). Years ago a…read morewater heater located within the wall of that room's closet had leaked and caused the floor to bow. Unfortunately two (or was it three?) rounds of handymen had failed to fix it. Two years ago I had the house renovated and had given specific instructions for the people to straighten and repair the floor in there before laying down the new stuff. They did not. I was surprised that Moon's said they'd have to take out a large strip of floor tiles or whatever they're called when they're vinyl, even though the dip was about six square feet, but okay. The strips have grooves in the sides that can't just be ripped out and replaced. Then it turned out they had to redo the entire room! But whew, that explained the estimate they'd given me. Instead of hair-raising, it now sounded quite fair. I found a box of leftover planks and prepared for them. They helped me move out the remaining large stuff that I hadn't counted on having to be removed. When they got through the usable planks, we discovered the box o' planks was for the attached studio and not the room and didn't match, so a second crew had to come back with a new supply of planks for the entire room, since they'd been unable to match or even come close to what I'd had. Same estimate; okay. Well, they didn't order QUITE enough, but the third crew and a new box were able to finish the job! The room is GORGEOUS. The planks they chose are alike enough to the rest of the house that if you aren't looking for it, you don't notice the difference. They replaced the quarter-round with matching oak quarter-round instead of the white stuff that had been there before. Classy! The floor is now SMOOOOOOTH, no dip. I am so satisfied! Would recommend them.

Moon"s flooring did a great job refinishing our floors. Everyone We worked with was timely,…read moreprofessional and responsive. Our floors look great!

Carpet One did an excellent job helping me find new flooring for my basement. We went with Carpet…read moretiles and they look amazing. It took longer than we had hoped to put on the finishing touches - but it was worth the wait. They delivered as promised. You just don't get people that care as much as they do if you go to a big box store. This is the third or fourth time that we have used Carpet One and will continue to do so.

My whole family has used carpet one here in Burlington. Angie is super easy and fun to work with…read more Highly recommend

Sasser Flooring was amazing to work with from picking out the flooring, scheduling and the install…read more Brian, Tommy & Chrissy were all professional and friendly- some of the best customer service I have experienced in a long time! I would and have recommended them to anyone needing carpet or hard wood flooring! Sasser was perfect!

This morning, they installed new carpet in my bedroom and closet. They arrived exactly at the…read morearranged time, got to work, cleaned up, and finished in two hours. I love this carpet. Everyone that I worked with during this process was friendly, helpful, and professional. Thank you for everything. Great company. I highly recommend.

Jason is the best. Will come to the house with samples and give you solid advice and guidance…read more His install team is the best too. Really pleased with the service and the results. Highly recommended.

I sincerely say, I wish I could give more than 5 stars. Incredible, incredible service from Jason…read moreand his team I got screwed over not just by Lowes, but by another contractor who never showed up. I called Jason. He showed up the same day, got his guys out there three days later. The quality of the installation cannot be overstated. Guys who truly care about the quality of their workmanship. They screwed down my subfloor so it doesn't squeak and they were able to avoid using transition. I have a masonry fireplace and was resigned to having it undercut, but the installers went out of their way to manage it so they didn't have to. My only regret is that I didn't tip his guys MORE. THIS IS THE TEAM YOU WANT TO DO YOUR FLOORS. Prices are great too. But let me tell you, after MONTHS of dealing with other contractors- they'd be worth it at a much higher price.

I really had a great experience with her river flowing each person that I dealt with went above…read more and beyond their job

From the owner: At Heath Flooring Concepts we pride ourselves on providing quality workmanship and years of…read moreexperience. Our experts will help you choose the best flooring options for your home or business by taking into consideration your lifestyle and individual needs. Our installers are trained professionals and will work hard to make you happy. Our goal is your satisfaction.

So I've had to replace my hardwood floors 3 times in my life and each time, I must admit, it was a…read moretruly difficult challenge for me economically and personally. You have to understand, that for a guy like me, it ain't easy finding a place you trust, then finding the right floors that match your house decor, then finding it at the right price. All of these things become obstacles that you need to overcome in order to find the perfect flooring. Luckily for me, I was fortunate to be recommended Brentwood flooring by my friend and contractor. I went in and spoke to Wes and he directed me to find a number of possible hardwood floor options that were beautiful, that fit my home decor and also fit my budget! So happy! And I was lucky to also find out that they currently are offering 18 months with zero percent financing which will allow me to pay off the floors monthly! I could not be happier! I am recommending to all of my 10,000 friends on yelp, Twitter, Facebook LinkedIn and Instagram to go here first if you need any help with your carpet or hardwood flooring needs!

I had an OUTSTANDING experience with Brentwood Carpets in Cary, NC. I worked with Wes Newsome…read more Wes was responsive by phone and email- always in a timely manner. It was great to have a reliable point person through the entire process. Brentwood called me the day before the installation to confirm, which I appreciated. Installation team showed up the following morning on time. The team consisted of three men- all courteous, experienced, and hard-working. 1650 sq ft of carpet including two staircases, old removed and new installed all in one day. They worked for nearly 12 hours! But I never saw them rush; they took great care in their work. They cleaned up (inside and outside) and vacuumed completely before leaving. I'm so glad we did not go the big box store route. For my wife and me, having Wes as our point person and knowing a high-quality install team would be doing the work were invaluable.

From beginning to end the resurfacing of my floors was FLAWLESS! Emily was our initial contact…read moreperson and stayed in touch throughout the entire process handling every detail right down to the pads we should put on the bottom of our furniture! Kevin did the scheduling and was spot on with timing throughout the week. Jesus did the work, and his professionalism and skills were WAY beyond what we could have dreamed of. Seriously y'all... I'm hard to please. This team hit it out of the park! Couldn't be more happy

My hubby knows Matt so I went to see him about new carpet for our entire upstairs. I was putting it…read moreoff because of the cost and having to move so much stuff but Matt gave us a great deal and the installers moved all of the furniture. It was still work on our part having to move stuff off the furniture but gave me a chance to really unclutter. It looks beautiful and I got rid of so much useless "stuff". Highly recommend them!

Good personal customer service. They show up when they say they will and do what they say they will…read moredo. Reasonable prices.

They were the least expensive of three companies and had great quality product. Easy to work with…read moreas well.

From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from…read moreFrazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them.