A very dissapointing experience. Mary the office manager sent over Adrian to clean my New Zealand wool carpet. He soaked the carpet so much that it took over 5 days to dry ,and then when it did , it left a huge brown water stain in the carpet. I let Mary know about this issue, she said that she would get Adrian to call me and set up an apppointment to come back and re do the carpet cleaning . I have been chasing her over two weeks now , but neither Mary , or Adrian have ever called me back. They have abandonned me here !
Carpet cleaning Factory actually ruined my 2 year old wool carpet. And they do not obviously want to take any responsibility for it .I must now take them to small claims court . read more