We were in awe of this place since some of our friends had sent their kids to this day care/pre-school and the wait list for this place was in several months, giving us an impression it is the most wanted day care in town.
So, we enlisted, waited and got through the following year. Everything was fine for almost 8 months. Through these 8 months, I signed numerous sheets to allow my son to indulge in cupcakes that other parents brought for birthdays etc. making me believe they are super careful. It was important because my child has food allergies. All allergens were clearly listed in forms I filled nad the doctor's office provided during admission process. We also provided prescription medicines as part of admission process.
I had no real complaints until they negligently changed the snack menu to include an item that my child is allergic to. No sign-up sheet was ever given to us to approve this change. Needless to say, our child had a reaction. When I asked, the teachers categorically and vehemently denied existence of said allergen in the food they offered, but promised to stop offering it next time anyway. We were fairly certain it was allergic reaction and nothing else, so without much context, I went to front office to note the ingredients of what they had fed my child, the allergen was listed in bold! When I confronted the director with this information, she made countless excuses blaming reaction symptoms to upset stomach even as I had them open their fridge and showed her the box!!!
She not only failed to apologize for negligence, failed to take right steps that should have been taken due to allergic reaction, failed to offer to take steps to ensure this doesn't happen again, she blamed me instead for wanting to pull out my child immediately from this pathetic excuse of a day care. In the following week when we were going back and forth about this issue, the teachers in the class started cutting my child off from playtime, Suddenly my kid was miserable at school and crying to not go whereas he used to like his school and friends (oblivious to the fact that they gave him allergens).
Administration/Owner even had the audacity to take a tone with me after I presented all the evidence to her. They are a sorry excuse for a day care and I would not recommend them to anyone, whether or not your child has allergies. They were careless, reckless, irresponsible and willing to lie to my face after everything. The teachers punished my child for the whole issue!!! read more