On November 12th, I called Armstrong Massage Therapy (AMT) and purchased an hour massage on behalf of my siblings to gift our father a massage for December 18th as his Christmas present yet they charged my father for the massage, even after my father told them that his kids already paid for his massage. I called AMT to dispute the double charge yet no one answered. They got double payment for one massage. I hope everyone reads this and choses not to use their services.
Update: I finally reached a person working there and they said they should have left a note for the staff and that just did it for me with their "should have". I told them I wanted my father's credit card refunded within 24 hours and they said it could take up to a week for the refund to reflect on his credit card statement. The fact that we have to now follow-up with his credit card company to ensure the charge has been refunded, during the Christmas Holiday Break, isn't fair. My father isn't happy with this situation at all.
I explicitly told them back on November 12th when they accepted my email money transfer that this was a Christmas present for my father. Some Christmas present...they've managed to ruin a nice moment. read more