I was at Carolina house in 2018 and had a decent experience. Outings, groups, and meals were all great. I had a difficult time connecting with my therapist and that was the worst part but here are a few other complaints: short staffed, trouble with the dishwasher and oven being out of service, and inadequate staff in general. Also inconsistent and too lenient rules.
I returned to CH 2021 only to find things to be terrible. Pros: some of the staff are amazing, the dietician was great, the chef excellent, and food decent. Cons: admission, financial dept, and medical are a total mess. They are so short staffed that it is impossible to provide patients the attention and structure needed and requested. This leaves many patients unsupervised most of the time, they don't receive proper meal support, and rules simply aren't enforced. Admission was the most unorganized process imaginable. They got my admit day and time wrong, didn't go over any rules or protocols just asked me to sign without explaining anything. After a week I had to discharge to go to the hospital, per the drs recommendation, and when I was ready to return to ch, my case worker at the hospital couldn't get in touch with admissions for 3 days. After making my travel arrangements, ch called me last minute and said they won't accept me due to my BMI, even though they told me and my case worker that I was cleared and ready to be admitted 3 days before. I have no faith whatsoever in their ability to communicate effectively with other providers or potential new clients. It is heartbreaking to see such a beautiful facility that has so much potential fall to pieces and become such an unstructured, understaffed mess. I'm so disappointed with ch for the way they handled not only my situation but also how they are running the program in general. They are doing all of their clients a huge disservice by not providing adequate medical care, meal support, and supervision. I could go on for hours but I'll leave it at this. Carolina house is not the same picturesque, supportive residential facility it once was. I'm disgusted with the way things are being run there and I will never recommend or consider returning to ch for treatment. read more