The hospice house was supposed to be a respite situation. But it created such anxiety and grief…read more The staff for the most part were nice, had to search for them at times, but I know they're busy. Most of the clients there were in dire need of care, where my mother was very high functioning in comparison. A referral of this nature isn't appropriate for someone who is new to hospice diagnosis, and is still working through information, and starting to improve, this seems like a set back. I know that it truly isn't, but it was our interpretation. Perhaps down the road we can revisit, but I feel like the best place is at home, surrounded by family, and fill in the gaps with private duty. Not leave the home again. ​

The staff was very accommodating and understanding. A nice place to help you ease into a transition.read more

Caring & Loving home environment for end of life care. Residents and their family will feel right…read moreat home during their own journey.

The staff at the facility really cares. This place is very clean. My dad was well taken care of. I…read morecan't thank everyone enough for the excellent care given to my dad. They made him comfortable and he is getting rest. He is regaining strength and may be able to return home soon. That gave me piece of mind because I had to fly back home tonight. Please be kind to one another because you never know.

Easily one of the most caring and professional medical organizations I've ever seen.read more

My only regret is that I didn't know I could do this sooner. My Mom was in neighboring Yancey…read moreCounty. Yancey County Hospice Dr Jeff Polgar officially turned us down 10/23/12, AGAINST his nurses' recommondation...which is unheard of. Used the "6 month rule". My mother died 4/10/13. It was 6 months 4/23/13. Mitchell County accepted us Good Friday 3/29/13. They were complete Angels in a situation beyond difficult. There are no words to describe what myself and especially my mother went thru. I just wish we would've known we could've gotten them in earlier. They would have been glad to come. They have their own full load and picking up the slack of others. From what I hear from other local residents, it is becoming quite a common occurance. God Bless these folks day in and day out!

My parents needed hospice from early January through to last week when my Dad passed away from…read morecancer. They both had nothing but good to say about them. Hospice was there from the very beginning, explaining everything very clearly and making sure all their questions were answered. Any time Mom & Dad needed anything they were very quick to respond, and as Dad's need for help increased they did whatever was necessary to meet his needs. And they were there for Mom as well; they would regularly send someone to sit with him so that she could go shopping, or just take a break from the stress. In the end, Mom is so grateful for their help that she's asked anyone who wants to express their condolences do so by a donation in his name to them. I'd like to add my thanks for helping my parents through this!

Horrible referral coordination system. My parent is a former client there. He received in home…read morenursing support In 2024. He improved & his case was closed. A new issue arose (regarding wound care) & his doctor sent a referral for in home nursing again. We waited for a call, with no response, so the doctor sent in another referral. Still no response from them to schedule. My father called CarePartners directly, with referral services noting that they no longer have the staff to work in Fairview, NC. That is fine, staffing is an issue. However, how can a medical provider (of essential home based services to an elderly individual), not call (after 2 MD referrals), to say "I am sorry, we don't have the staff to provide in home nursing support in your area currently"? If you can get care from CarePartners that's great. But, they don't seem to do any follow up outreach (while needy patients are waiting) to tell you they don't have the staff.

I cannot speak to the hospice centers, as I believe​ the nursing staff is probably pretty great,…read morebut when it comes to the billing department, Care Partners shows absolutely no care. Care Partners supplies medical equipment to Mission Hospital in Asheville, NC. I received a large bill for two prosthetic devices that I thought would be covered under my insurance as I broke my ankle and had been out of network. I had to call several times to get them to bill my insurance, and when I called, they noted that they hadn't received that information. After several tries, they did forward to my insurance, who unfortunately​ did not cover the items, despite the fact that I had received them in an emergency situation. I questioned the bill because I couldn't believe I was charged $145 for a $14.50 device, and they showed absolutely no compassion, instead charged me the full price and wouldn't budge. They kept focusing on the financial agreement that I had signed in my doctor's office when I was in pain from a broken ankle. I explained my frustration about the medical industry and the lack of access to affordable health care and asked for a discount​​, since I would be paying cash and I was currently not working. They threatened to hang up on me and so I finally caved in and paid the bill in full, again being taken advantage of by a health care system that has no interest in providing affordable services to those out of work. I feel terrible that I was forced to pay this bill, because otherwise, they would have sent it to a collection agency.

This is an absolutely wonderful organization! They provide hospice and palliative care to residents…read moreof Guilford County, and are very passionate about ensuring that they are doing what is best for the people they serve and providing the highest quality of care. I have worked closely with Kristie and Matt, and they are some of the most compassionate and professional individuals I know.

My dad was a patient at the hospice residence (Hospice Home) and received outstanding care. All the…read morestaff without exception were knowledgeable and deeply caring. They checked on my dad frequently and stayed on top of his every need. The facility is also beautifully kept and peaceful. We frequently walked the halls and beautiful grounds as we kept vigil for Dad. Much care and thought have been given to the comfort of patients and their families. This is the third hospice we've had to deal with and is undoubtedly the best. If you are unfortunate enough to need hospice care for yourself or a loved one (and most of us will), you can't do better than this place.

A very caring and loving organization. I remember how well my grandmother was taken care of.read more

From the owner: Hospice and Palliative care…read more Thank you for wanting to learn more about Mountain Valley Hospice & Palliative Care and the services we can provide.Mountain Valley Hospice began serving the community as Hospice of Surry County, Inc. in December of 1983. In 2005 Hospice of Surry County, Inc. and Northern Hospice of Surry County merged and Mountain Valley Hospice & Palliative Care was the new name chosen.Mountain Valley Hospice & Palliative Care provides hospice services to terminally ill patients and their families in 16 counties from 7 locations in North Carolina and Southern Virginia.

Best team effort ever! So sweet, caring and honest! Wendy and Alexis rock…read more Highly recommend them for the patient and THE FAMILY!

Trellis made the difference for my family with my mother. Their compassionate care for her and for…read moreme made her last days much more peaceful for all of us. In fact, the support I received as her caregiver meant I had people I could depend on so I could focus on being there with a strong spirit for my mom and the rest of my family. My mom wanted five things when she died and thanks to Trellis, we were able to see that she got all five.

Hands of Mercy Hospice is absolutely wonderful! They worked with my family so well! The treatment…read moremy stepdad had was hands down the best!! The nurses were with us every step of the way! If we needed them all we had to do was call and they would be here within minutes! The pastor is wonderful as well! He even came to the funeral which was greatly appreciated and showed the love he has for all of God's children!! If we are in that situation again with a family member there is No one else we would call! I can't express how much we love this these people and how they loved us!!! Much Love, Teresa Darnell

As a former employee of Hands of Mercy Hospice, I can attest to the fact that It has an excellent…read moreInterdisciplinary staff to care for your loved one in their final days. Being a small locally owned company, it allows the staff to be able to focus more on quality than quantity. If I had a family member in need, these are the people I would want to assist me in their care. Their compassion and caring is beyond measure.