I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

Horrible!!! Customer service is terrible. The accounting department Amanda has no customer service…read moreskills. She will argue with you without making any sense with "the sum up month". No people skills for the job. the website with our account have invoices posted there that is the same as their records and then expect us to pay more money, even though our invoice reflects no money owed. Invoices on customer account should have the SAME information as theirs. We have been customers since 2016 and have had too many problems with accounting. I've never dealt with an accounting department manager with this low level of abilities to do her job. Delivery guys are very respectful helpful and timely but unfortunately, Amanda in the accounting department gave us such a negative experience.

HORRIBLE customer service. I called 4 times to request service. I was initially told by Amanda that…read moreI would get a call back by a service tech. Never got a call. I called back two more times and was told I was on the schedule but no one ever showed up. Called back again and was told that I was in the pile of over 60 requests to get a call back for scheduling a service call (this after being given dates twice for someone to come out). I spoke with Amanda each time. Not a pleasant person and not at all helpful. The company should be honest with their customers and let them know service isn't their priority.

Everything. We purchase all of our propane here. Been doing business here for many years. Very…read moreprofessional.

Excellent customer service and very fast service. I called today because our propane was very low…read moreand knew they probably wouldn't make it out the same week. I spoke to Lisa and she mentioned she would make a note that we were almost out but mentioned that they were pretty busy recently. With in an hour they were there filling our tank. Couldn't ask for better service!

Very pleased with their Installation work. They installed two switched 100 gal tanks; they did all…read morethe connections to the fitting on my fireplace for a new gas fireplace install. I compared the work with my neighbors and these folks did a much better job! They leveled the ground and installed concrete bases for each tank. Great prices , too. I am glad I picked My Propane Butler.

Very fast and friendly service. 5 minutes from when I paid for refill until refilled. Only downside…read morethey are only open Monday-Friday until 5pm. Would think Saturday until 3pm would be better for customers.

This is a family run business that is really focused on their customers…read more The driver filling our tank smelled propane so he called a technician who was here within the hour to address a leak Very thorough, fast and friendly!

Great service! We just had our gas logs installed. Logs look nice. Everyone was very helpful and…read moreeasy to work with. They install Headmaster logs, which are locally made.

We've been customers for many years. Conklin originally installed a propane tank for us to supply…read moregas fireplace logs. We looked all over and theirs were the best plus they were made here in NC! Conklin also ran a line to our deck and hooked up our outdoor grill. Bye bye tank exchange. More recently, we bought glass doors for the fireplace drop them. Very nice and saving a lot of energy/money. Conklin employees are professional, courteous, knowledgeable and provide excellent service. Prices are at or lower than anyone else. A terrific firm to do business with.

Stopped in looming for a cost effective way to fuel my gas logs. I didn't want get locked into a…read moreservice contract. Ended up buying a 100# tank regulator and tubing. Will pay for itself after 1 winter. Thanks Conklin Team.

We have received deliveries in a timely manner with quoted prices saving us money on propane.read more

From the owner: NC Discount Propane is currently seeking North Carolina residents who own their propane tanks to…read morereceive propane as low as $1.60 per gallon this coming Winter. Lowest propane rates guaranteed or 100% refund.

Advertise for new customers but place a minimum on the amount of propane they PROJECT your yearly…read moreconsumption will be ... STUPID

From the owner: Safe, Friendly, Dependable Service. Experienced, Licensed, Courteous Repairmen.read more