Horrible!!! Customer service is terrible. The accounting department Amanda has no customer service…read moreskills. She will argue with you without making any sense with "the sum up month". No people skills for the job. the website with our account have invoices posted there that is the same as their records and then expect us to pay more money, even though our invoice reflects no money owed. Invoices on customer account should have the SAME information as theirs. We have been customers since 2016 and have had too many problems with accounting. I've never dealt with an accounting department manager with this low level of abilities to do her job. Delivery guys are very respectful helpful and timely but unfortunately, Amanda in the accounting department gave us such a negative experience.

HORRIBLE customer service. I called 4 times to request service. I was initially told by Amanda that…read moreI would get a call back by a service tech. Never got a call. I called back two more times and was told I was on the schedule but no one ever showed up. Called back again and was told that I was in the pile of over 60 requests to get a call back for scheduling a service call (this after being given dates twice for someone to come out). I spoke with Amanda each time. Not a pleasant person and not at all helpful. The company should be honest with their customers and let them know service isn't their priority.

Very pleased with their Installation work. They installed two switched 100 gal tanks; they did all…read morethe connections to the fitting on my fireplace for a new gas fireplace install. I compared the work with my neighbors and these folks did a much better job! They leveled the ground and installed concrete bases for each tank. Great prices , too. I am glad I picked My Propane Butler.

Very fast and friendly service. 5 minutes from when I paid for refill until refilled. Only downside…read morethey are only open Monday-Friday until 5pm. Would think Saturday until 3pm would be better for customers.

This is my favorite gas station in the Cary/Apex area. The…read moreprice is equal to or less than the cheap gas stations and it is top tier gas. The cheap gas stations are not. The lines are MUCH better now that they have added extra pumps. Many times no wait but Very short wait if needed. Always kept clean . I look for Costco gas even when I travel!

Well, the lines are always long. It's best to come with patience. My tip to others is to have your…read moreCostco card and payment ready when you get to the pump. There is no need to hold up others. The Costco staff member is usually out and about, helping patrons and trying to keep them moving. Otherwise, the gas prices are great!

Had trouble with getting them to set an install. We will see how they are going foward.read more

Typical Exxon gas station, always super busy. Very clean, fully stocked, hot coffee and sida bar,…read moresnacks, chips, candy, drinks, beer, water, ice, etc. Wrapped sandwich s, fresh fruit and yogurt. Ice cream case and slushy machine. Other essentials like pain medicine, heart burn medicine, condoms, cold medicine and feminine products. Propane exchange, gas and diesel sold. ATM, restrooms, paid air machine. Free parking and wheel chair accessible parking as well the restrooms. Cashier polite and friendly. Open 24 hrs..Use your Plenti card for extra savings and discounts!

Amazing service and company. Goes above and beyond during service calls. Was able to get our tank…read moreconnected and fireplace up and running same day. We would recommend this company again and will use them for any future energy needs!

From the owner: Propane and natural gas work, Gas appliance installation and repair, Gas line installation and…read morerepair, Ect. Call us at 336-212-3644

All steps; Ordering, delivery, & billing smoothly handled.The customer Service is one of the best I…read morehave ever delt with. They act as though you are a special customer and not just a number.

Money hungry .. although at first they seemed super nice and friendly , calling to see if I'd add…read moreone service or another. Ultimately a $60 balance was all they needed to show how greedy they were. They got there $60 plus a full tank of propane and my business .

Been with this company for many years. Never had an issue. With winter weather approaching on…read more1/30/26, I checked my propane tank. I was on 30% which is the threshold in which Rose Oil requires you to call. Made the call and they said they would put me on the schedule for Monday 2/2/26. I was skeptical to wait that long but also at their mercy. Called the emergency number on 2/1/26 to notify Rose Oil that I was now on 10%, same response. Called 2/2/26 that I was now empty. Said I was on the route. Even after visiting their office on 2/3/26 and explaining that I have a baby and toddler I still have no propane and a cold house. Had to pack my family up and get a room. Was a great company until it was bought out by GPM Empire. Rose Oil owns the tank so no other company will fill.

From the owner: Rose Oil Company currently serves many counties within North Carolina (Vance, Granville, Franklin,…read moreWarren, Wake, Durham, Orange, Person, Wilson, Nash, and South Side Virginia counties). We have now expanded our product offerings, which include: Propane, Diesel, Diesel Exhaust Fluid, Branded (Shell) Gasoline, Unbranded Gasoline, Kerosene, Job Site Fuel Tanks, Farm Fuel, and Commercial Fuel. We also supply gasoline and fuels to the convenience store trade.  Rose Oil Company continues to carry on the tradition of good corporate citizenship within the counties we serve.