Unlike my prior cars, I had very restricted budget to work on this time…read more so, I went to different car dealers to find a car that would fit my budget. but all the sales guys I met in four different car brands, they all tried to work me towards what they want to sell instead what I wanted. And BMW Sudbury was my last stop, 5th dealer. So, Without much expectation, I went to the BMW Sudbury and met Jordan. Jordan was different. From the start, he made sure it was all about what I wanted. He did not pressure me towards any car, and he did not play the price game. He listened to what I said, and He found me the car with all the features that I wanted within the budget. Jordan turned the stressful car purchasing to fun and exciting experience. Now on, Jordan Pelletier is my go-to guy for any car needs.

I called Thursday let morning trying to get information on a car Bailey verified the vehicle was…read moreavailable and put in touch with Ken from sales asked for OTD price. Received a video from Ken then no more communication. Called again later and asked for another sale rep. Again verified the vehicle was available asked for an OTD price and crickets. Followed up on Friday morning and requested a manager. I was connected with Charlie, who was very professional and courteous. Again verified the vehicle was available and I made an offer. Only to be called back and told the vehicle had been sold to an auction. I'm not upset with Charlie. Bu I am incredibly frustrated with every mother aspect of this dealership. The lack of communication, the lack of respect for a perspective customer. I suppose if I were to find out that this is how this dealership conducts themselves then it's probably best I did so having NOT bought the car.

Buying a used car can be stressful. You expect to be taken advantage of. Even with a 30-day…read morewarranty, you expect to be stuck with whatever problems the car might have, because those warranties never cover the thing that goes wrong. And they're used cars, so of course there will be problems. That's just the way it is, right? Not this time. On my way home from buying a Nissan Juke at MetroWest Auto Sales, I hit stop-and-go traffic, and the car stalled. Repeatedly. It had to be put in park in order to restart, so it was scary, being at risk of getting rear-ended. This wasn't the sort of problem that would have caused the car to fail inspection, but it was dangerous, and it needed to be fixed. I figured it was my car now, and my problem. But MetroWest actually sent someone to my house, over an hour away, to pick up the car. They tried SO HARD to fix the problem. Two mechanics failed, so they took it to $$$ Nissan. I cannot imagine how much money they spent trying to diagnose and fix that darn car. I know they lost money. Lots of money. When Nissan couldn't fix it, they offered me a choice - a full refund (including registration/title fees), or I could put the purchase price toward another car. I wanted a small AWD/4WD vehicle, so I bought a sporty little Mazda CX 3. MetroWest took care of registration and all fees, even insisted on refunding the Pay-by-plate fees incurred during test drives. The Mazda had a minor issue with the windshield washer, and I simultaneously had a family emergency in Florida. So when I took the car back to get the washer fixed, they DROVE ME TO THE AIRPORT and stored the car until I got back. I cannot say enough about the fantastic people behind MetroWest Auto Sales. You can shop here with complete confidence. If the car has an existing problem, they will absolutely have your back.

Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.

Dropped car off for bodywork. Very happy with the result. Work was done quickly and the repair…read morelooks great.

Absolutely the nicest most conscientious owner you could imagine. Kind, accommodating to my…read morescheduling requests and very reasonably priced. I won't go anywhere else.

Honest, inexpensive, and courteous. They can't fix everything but they're very up-front about what…read morethey can fix. A pleasure to interact with.

I recently purchased a used car from H & L Auto. They are very knowledgable, professional and…read moreconsiderate. I will be going to them for our auto needs from now on!