Excellent professional Director Patrick Burnsdall and trained Staff…read more I recovered from being paralyzed twice over a year to recover. Jehovah our God gives us strength beyond our own understanding. I will appreciate move arrangements as soon as possible. Because of Bacteria exposure and theft of personal Identity and belongings,/ they stole my email and my computer. Thank! Lucille Bryant move arrangements requested Send message

My mother was put in the facility several months ago I have had nothing but issues with them since…read morethis has started. I even had to call the police during the coronavirus. They hadn't first given my mom a shower in over 2 1/2 months. Forgot to feed her at lunch several times. Someone needs to help her in and out of the bed to her wheel and she calls for a nurse and no one responds to her calls she could be waiting several hours to get in bed. They don't help her to the bathroom they lay her in bed and expect her to do her business but then no one comes in to take her off for several hours either. This is NOT a place to take anyone you love trust me on that.

There is not a big enough word to describe how happy I am with my mom being at this facility after…read morehaving a stroke. Every single person that we have interacted with has gone above and beyond for my mom I have never seen such an amazing place . sincerely caring about every individual. I'm just so happy my mom is here getting the best care ever manageable and I'm so grateful to everyone here.

Very professional and kind staff. Everyone, the nurses, therapists, aides, and even the cleaning…read morestaff take very good care of the patients.

Recently had a loved one there and they took great care of her , when she passed they were more…read morethan helpful. Most Health Care Facilities give you 3 days to remove their belongings but they worked with us and extended the time. It's an older place but is taken care of and all their room's are private no matter how the bill gets paid ..Medicare 'Medicaid or private Insurance ...We had a very good experience there and so did our mother

Was very close to a patient that has just passed here. Passed last week and they are rushing us to…read moreget everything out less then a week later. They didn't reach out to the patients daughter when she passed.. she had to hear from a third party. And when the patient had had a bad fall prior to passing the person incharge named Jason insisted on not calling the fire department and handeling it himself which was a mistake and she couldn't get up for over 30 min and ended up getting help anyway from the firefighters. The food sucks, the patient called it a hell hole it was so bad. The laundry always went missing, the nurses take up to an hour to come when you hit the help button even for emergency!!! they are insistence we get their belongings out of her room so they can make more profit for a new patient to come in. She hated every second in this place and I'll do my best to make sure people don't go here. If you care at all for your loved ones don't take them here!!! And rest in peace to my friend always, you didn't deserve this horrid place, the food, the treatment, the rudeness. They were truly horrible To her in her final days. And now that she has passed they are still being horrible and rushing us packing up her stuff. Called that we have 2 days to do so... she just passed. :( My only positive note is that Winnie was truly special to this patient. She was caring, has patience, was kind and always a glimmer of hope for her. The true bright light and glue of this facility.

If you are considering Green House Cottage of Carmel for your loved one, please do yourself a favor…read moreand log on to the Indiana State Department of Health Website and look at the pages devoted to investigating complaints and medical negligence charges filed by both residents and family members. It will tell you how many times that State Investigators have been to the facility, the charges filed and the outcome of their investigation. The information should help you in determining if this is the place where you want your loved one.

My mom has been at the Green House cottages for 6 weeks now and has another 2-4 weeks to go. I…read morehonestly can't say enough good things. The new owner Brian is very hands on and is quick to answer calls and take care of issues. He knows all the residences very well and will sit and chat with my mom. He is very hands on in this facility. The director of nursing has been absolutely wonderful and honest and has give my mom extra attention and care when needed. The care staff is beyond kind and attentive. We had a few bumps in The road early on, but they have made up for it 10fold. They treat my mom like family and love her like their own grandmother. I'm at the facility daily checking in on my mom and so I know exactly what's happening at all times with her care. I know if my mom ever needs long term care, we have no doubt we would come here. My mom's biggest fear was having to come to a "nursing home" and now she's almost sad to have to leave. My heart is literally full with the love, care and attention my mom has received!!

I'm impressed. Clean facility and great staff. Access via Pennsylvania, a bit south of Fairfax…read moreManor Drive. Just North of Miejer. There are two major divisions of this facility. Wings A through D, comprise the assisted living part, and are to the *right* after you go in the main entrance. These are apartments with kitchenettes. Wing E, is the rehab or extended care division, and is to the *left* after you go in the main entrance. These are more like hospital rooms, with just a bed, closet-and-drawers, bathroom, TV, etc., and are either private or semi-private, with a nurses station on each floor. I've been a regular visitor and it's kind of what I would expect, though I'm no expert. Nice facilities, nice grounds, friendly staff.

Manor Care at Summer Trace is the worse place for a loved one. They get NEGLECTED. I brought issues…read moreof neglect up to nurses, the director of nursing, the administrator and finally went to the Regional Director of Operations to NO AVAIL. My is still neglected, sits in soiled adult diapers to the point of the most miserable case of diaper rash, really beyond that. She isn't bathed regularly and is left to take her medicine unsupervised and she has dementia. Please look else where for care as you'll not get any at Manor Care. I'm totally disgusted. We're moving out asap!!!

A recent cut in staff has left patients in poor care. A care plan should have been held within 72…read morehours, but as of day 11 my loved one has not been recognized as important to management. We are transferring out. The CNA's simply cannot keep up with only one on a wing and must leave some in neglect. It is not the CNA's fault! Management has simply made the decision based on monetary concerns, not in the best interest of their patients. The food is terrible! Who would like a baked potato with nothing? No condiments are offered and the water situation is a critical element. Without water patients die. My loved one was left by the night shift in a soaked diaper, just a gown covering one shoulder with barely a sheet over his private area and no ice water at 8:30 a.m. Some days water didn't arrive until 10:30 to noon! The state should in my opinion shut this facility down.

Today, just a couple of days after Thanksgiving, the patients were served CHICKEN BACKS for dinner…read more As I have said in other contexts, there is something VERY wrong with this place JUST BELOW the surface. As my friend who lives there says, "It is all glitz for the children of "prospective inmates" and state inspections, and when no one is looking (which is most of the time) the patients seem to be treated poorly, to say the least. Do not blame the staff, though, this is a management problem and probably indicative of what is happening with lots of extended care facilities these days. Oh, and about that chicken back, the person who actually saw it, an individual who spent most of her career in the food service business, said that she peeled the skin off just to be sure there was no meat off, but she already knew there would be very, very little. if any. "Chicken backs are not served as entrees," she said. "They are for soup or to flavor gravy."

My sister is currently a resident at Maple Park. I visit a couple times per week; due to my work…read moreschedule, I usually visit early evenings and weekends. The majority of the times,I'm there; the aides function as baby sitters. sitting at the desk or other chairs minimally interacting with residents. Sometimes the TV is on but most residents are not wheeled close enough to watch or hear. Music is not played, although research clearly shows music is excellent therapy for patients with dementia, which the majority of residents suffer from. I will usually play music on my phone while there and residents visually perk up. A couple times, I've asked the aides to please put some music on to no avail. My sister is in her wheelchair all day from morning till night. When I come in, she is sitting with her head just hanging down. She is verbal and experiences minimal conversation with the aides, as they sit, observe with minimal interaction; virtual babysitting. The room is usually just dead silent. There is an activities lady who comes in during the week days and she clearly makes a wonderful difference for these dear residents. Early evenings and weekends are a depressing atmosphere at Maple Park. Ive spoken with my sister's social worker with minimal results. The aides appear bored and rarely smile with the residents. Thank you for taking time to read this.

This is not the prettiest facility, but please, please, PLEASE don't let that hold you back!…read more I moved my very sick father, from a beautiful facility in Carmel, where he was ignored, his health deteriorated, and he was hospitalized several times. The staff at American Senior Communities in Westfield takes care of their patients, keeps the family updated, and works their best to get every last benefit you can out of Medicare and Medicaid. The facility director gave me his personal cell phone number; and the head of nursing gave me her cell phone number as well. You will always be able to reach someone. It is a wonderful facility, that will take great care of your family member. One of my dad's nurses actually sketched a picture of him, and shared it with me; she truly cared for my father. I will take excellent care over pretty rooms any day.

Thank you Lexi for taking the time to answer my questions about coverage for Blue Cross Federal…read moreEmployees Program. I wanted to make sure Athletico is one of the providers covered by Blue Cross, because two of your physical therapists listed in the Blue Cross provider list dated 10/15/25 are no longer with Athletico. We look forward to Athetico physical therapy.

I had a serious concussion. And my first trip there they fixed the pain. I never had a headache…read moreafter that.

When I came to Copper Trace this morning on what is likely to be my mother's last day in this life…read morebefore going on to the next, Alyssa the nurse told me there was a cart of snacks and drinks for the family in her room. Thank you to Megan, Aisha, Tammy, Jasmine, Michelle, Mandy, Alyssa, and Chad all who took care of my mom for the ten months she was at Copper Trace. May Jesus strengthen you in well doing and bring other employees to help with the work of caring for our loved ones.

if I could give a minus I would. this place was so horrible! there are a few good employees but…read moremostly not! rather than taking care of patients, the majority of the staff was chatting at the nurses station. it was a nightmare.