My wife and I had been looking for a car for over a month, I wish we would have started at CarMax. Easiest experience I have ever had in buying a vehicle. Absolutely NO pressure. I contacted Joe McAferty over the phone requesting information on a few different vehicles. Joe was very helpful in exploring all our options with financing and ran numbers on all the vehicles we were interested in. I didn't want to go in and look at cars unless I was sure that we could get the financing and payment we wanted. That is exactly what Joe did for us! I love the website, very user friendly. I was able to search for vehicles through not just price but many other features. Once I found the vehicle I was able to reserve the car so no one else could offer on it. I also saw the feature that they were able to transfer vehicles for free that were within a few states nearby. Each car had lots of information listed online as well as the car's history, recalls, etc. When we arrived at CarMax the facility was spotless. The cars are parked by make along with keys in the boxes so no running in and out to retrieve keys. I will continue to purchase vehicles from CarMax and would tell anyone of my friends or family members to do the same! read more

I scheduled an appointment for 5:30pm. I was on time. I walked in to check in and was told there was a 45-60 minute wait. I said I have an appointment, she said I know, but sometimes we run over. I said okay, how about tomorrow? She said the only time we have is 1:00. I asked if I would have to wait and her response was yes, probably longer than today. So tell me this, Carmax, what is the purpose for scheduling an appointment, when I have to wait so long? Very disappointed with Carmax, but LOVE my new car I bought next door. They made time for me, and I walked away with a beautiful new car. read more

September 2020 we purchased a 2013 Ford Flex. They said they cleaned it but it was filthy and we had to spend hours cleaning it. Within two weeks there were major issues. They referred us to a 3rd party shop to fix the issues. We were without the car for a week during the first month we owned it. As soon as we got it back, it had the same issues. Back to the 3rd party shop to re-fix the issue and another week without the car. Shortly after getting it back another major issue. Back to CarMax Service to diagnose and then referred to the Ford dealership. We spoke with CarMax customer service and the woman assured us that they would take care of us. Told us they would handle getting a loaner car and all we would have to do is exchange cars at CarMax. The Ford dealership called us to schedule the appointment which confused us since we were supposed to make the exchange at CarMax. We made several calls to CarMax and no one would help us over the phone. I had to go to CarMax to get answers. The answer I received was that we had to figure out dropping the car off at the dealership and then go through the process of renting a car and then submit a reimbursement to CarMax. How is this taking care of us? Two major issues, a bunch of run around and now we have to take care of everything ourselves? Do yourself a favor and do not purchase a vehicle from CarMax. CarMax "Certified" is a joke and their customer service is even worse. They don't answer the phone, you call their out of state customer service, they try calling the dealership and they also can't get anyone to answer. They transfer you to someone's extension and it rings and rings with no VM. So now we are faced with dropping off the car at the dealership, being without a car for 1-2 weeks or renting a car and hoping their reimbursement process is smoother than all the other processes we've experienced so far. Their response to voicing this concern on another site was for us to contact the same customer service number that has not helped us up to this point. Do yourself a favor and choose a different company to do business with. I'm sure some people have had a good experience but after personal experience and research, you are looking at 50% chance of a positive outcome. Not the kind of rate you want when spending thousands of dollars on something you need to rely and depend on. read more

We loved our second vehicle purchase, as also the first at CarMax. We loved working with the honest, kind, helpful and conscientious sales associates, named Dave and Holden. The cars and trucks are competitively priced and popular makes and models. We would highly recommend doing business with the professional staff and receive excellent service at CarMax! read more

I recently bought a car from CarMax, and when it didn't work out, I returned it as simply as they advertise. I then transferred in another car and bought that one. The team at CarMax went out of their way to insure that the new car met my expectations. While I'm not a huge fan of the fixed price model, CarMax makes the buying process as smooth as possible. I would buy from them again. read more

Rude staff, unhelpful sales people, and overall just a bad place to buy a car. Many other options out there and all are better. Overpriced cars and unhelpful staff read more

Service was horrible and took 2 weeks to get into my car. And the customer service rep was very unprofessional and rude.

Best car buying experience we've ever had!!! Two salespeople helped with our car buying were very knowledgeable!! If I ever have to buy another car in my lifetime, it will be from CarMax!! My only negative comment is regarding the finance dept. very inexperienced young people! Service department staff are all fabulous and quick to help! read more

I forgot to include my salesman name.... Dave Luling.... best Car salesman I have ever encountered. Made me feel so comfortable, he was very informative and detailed. Answered every question I had. Very friendly and made our experience Fun.... We had a good time. read more

Just bought an immaculate 2015 Audi Q3 at Carmax! This is my 2nd experience at this location and cannot imagine going back to the old way of buying car - dealing with high pressure salespeople, haggling on price, wasting the whole day on the lot. I love the Carmax model of best price displayed up front, the staff is helpful and knowledgable, financing rate was very good....the whole experience is low stress and positive. And in the end, they bring your detailed, fueled up car out with a big bow! #instaworthy! read more

I have now purchased several cars from CarMax and am still amazed at how hassle free the car buying experience is. Thank you for another great experience guys!!!!! read more

I went here looking for a new car and got the run around not for a day, not for two days but for THREE DAYS! I reserved the car the day before and while he was taking my application another salesman was showing the car to another couple!!! They don't have a large inventory I was actually surprised at how tiny the lot was. I provided all the required documentation they requested and had several items that showed my physical address because I receive mail at a PO Box and they still wanted more. I gathered up all the items I gave them and drove straight to Tom Scott Toyota in Nampa and left with a new car and a better deal and with all the same docs the clowns at CarMax couldn't figure out! Tom Scott Toyota rocks!!! read more

Pretty much great experience except they have a 30 day warranty but I told them within a week about my sprayers on windshield not working and they gave me the run around so I couldn't get that and a couple other issues fixed, like they claim. read more

I was going to carmax to look at a 2013 Volkswagen Jetta. While the car was valued on the high end of the price spectrum, I still decided to go and look at it. I met the salesman and we went to do a test drive on the car, while an appraisal was being done on my trade. He did give me some information on the car, but for the most part, he was just talking about the carmax guarantees and how the car was reconditioned. The test drive did reveal to me that something was not quite right about the car mechanically. So after getting back, I decided to look at the other Jetta on the lot and it had a strong odor and as the salesman indicated, an accident history. Didn't drive it mostly because of the odor. I did feel that the salesman really was trying to push the car on me. During the test drive, he only talked about himself, nothing about the car and how great the prices were and so good that you didn't need to negotiate the price. Secondly, when he told me that the cars they sold didn't have accident histories, which wasn't true. Then he indicated that to me when he wanted to start the deal before the appraisal was done, but I told him no. Then when the appraisal was done, they listed things they said were wrong with my car, that weren't. I finally decided that I should leave and go somewhere else where I got a much better deal, price and no pressure. The only reason I gave it two stars is because while the experience was not that great, the facility was easy to find, clean, comfortable and the staff was friendly to me when I first walked in the door. read more

Absolutely the worst car buying experience ever! I paid to have a truck shipped from Texas to Boise and was quoted 21 days. The truck arrived 6 1/2 weeks later with no title. It took an additional 2 weeks to FIND the title and have it sent to Boise. The truck was then "accidentally" removed from being on hold and sold by another CarMax store, so when I showed up for my appointment to purchase the truck it was gone. The GM also suggested that CarMax employees don't know what a "standard bed" size means on a truck. Are you kidding me? Aren't you in the business of selling vehicles? I would never recommend shopping at CarMax. Horrible and stressful experience! The employees are rude and unmotivated to sell vehicles because they work on an hourly wage instead of commission. read more

We had a pretty good experience - better than we expected. Our sales rep understood what we wanted, and once we had decided on make and model, he checked inventory in other dealers to find the color we wanted. It was shipped to Boise at no charge, although it took about two weeks to arrive. The car had a few cosmetic issues, and it was missing the flat tire repair kit. However, they eventually provided us with a spare, jack and lug wrench. The fifth star would have been awarded if they had checked and fixed the spare tire issue before I found it, and shipped the car sooner. read more

I sat at CarMax for 4 hours frustrated trying to purchase a car. It was my first time buying a car and I needed a little extra reassurance and assistance. I was very frustrated by my experience because there was not one person that went out of there way to help me try to solve the problems I was facing, including the employee I was working directly with. Once she left, everyone just sat around and watched me struggle. It was both embarrassing and frustrating. However what changed my experience was an employee named Kiel, if you are purchasing a car at this Carmax I can not recommend Kiel enough. He is the only one who offered to help me, even though he was with another customer! He offered me empathy and assistance. Later when I returned with what I needed, he had me in and out of the dealership in 30-45 minutes! He was very professional and so helpful, without him I would not have been able to purchase the car. I honestly would not shop for a car here unless I was working directly with him. read more

I went in wanting to buy a car I already new what my price range was and I was going through iccu I had a check ready to pay for a vehicle. I couldn't drive it the first day because I lost my license so that was my fault my friend drove it for me on our way back to the store one of the lights came on saying something was wrong and I asked what that meant and Adam Main our sales consultant said he didn't know to almost everything we asked or always seemed unsure and said I will ask my manager. During our test drives he would just sit in the back and not say a word and was just looking out the window enjoying the ride I guess. So that made me feel unsure. I was still considering the car because I liked it and I was set on buying it the next day because he said I needed my drivers license to buy it. So I told him okay put it on hold I'm going to come first thing in the morning after I leave the DMV and come back with the check and all. Well I was anxious so I went home read reviews about the car a lot of people liked it but it wasn't a hundred percent awesome so I looked into maybe changing my mind it was a Mazda but you guys also had a c250 Mercedes Benz that I fell in love with when I first walked in so throughout the night I was set and changed my mind for the Benz. I kept researching things because I couldn't sleep so I looked up more info through carmax because it looked like a good place to buy a car. I've never seen so many terrible reviews about a car dealership and what was worse is they were all alike too some people got sold lemons or they had issues with the 5 day return policy or their car broke down In a week or a month this lady said the car salesman told her the reason why her car was rattling was because all small cars do that......it was nuts out of 73 reviews I read only 13 of them were 4 to 5 star and they said nothing about the cars they just said their sales consultant was amazing and had a great experience. So I was a bit worried but I really wanted that Benz so next day I went back to the store Adam Main was waiting for me right at the door I told him I think I want to test drive both so I can make up my mind. So I did drive the Mazda first the light thing came on again and the Benz you could tell needed an alignment because when I hit the freeway I let go of the wheel and immediately went the other direction and the speakers were broken I'm not knowledgeable about cars so I thought if I can notice this I wonder what else could be wrong. The car was a little dirty on the inside and in the back there was an ash tray with ash still in it too. I asked Adam if I could take it to a mechanic or someone to look at it to make sure it's okay he said I had to buy it first and then I had 5 days to return it immediately I thought of all those reviews I asked Paul Otanez the manager and he said the same thing that I had to buy it and I had 5 days to bring it back. I had a terrible feeling so I said I would think about it right then and there Adam looked so mad and irritated after that he didn't even look or talk to us we said goodbye to Paul the manager and left. Thankfully enough I trusted my gut late that day I ended up at Volkwagon Audi they had the exact same color but in red and fell in love I asked if I could take it to get looked at and they said I could take it wherever i wanted immediately I felt like crying and told them about my horrible day and bought an amazing car there. So now I'm writing a review because I feel bad for all the other people that had a bad experience so DO NOT BUY FROM HERE CARMAX IS A SHADY PLACE TO BUY A CAR look at all the reviews about this place before you go in there. read more

CarMax - Go to Volkswagen Audi in Boise it is an awesome place to buy a car!!!! DONT BUY FROM CARMAX it's not worth your time or money!!! - Used Car Dealers Near Me - Meridian, Idaho

It was a pleasure to work with CarMax. I'll never buy another car any other way. The people are so nice, not pushy and very helpful. Even the service department employees are great. I can highly recommend them for your used car purchases. read more

It felt like buying from a private owner but with the relief of knowing you aren't getting a lemon! Joe didn't pressure me at all and they are very thorough with reviewing your paperwork at the time of purchase. Thanks CarMax! read more

Great service no pressure. Made good on an issue regarding tear in front seat. Would recommend to anyone.

Their cars were not accessible for my special needs son to see. They have a large lot of cars and no way to get around to see them. I ask about a golf cart and the sales man laughed at me. He told me I was welcome to return Without my son .... I would hope that you would boycott this business until they charge their attitude about the handicapped individuals. read more

$$$-vs-safety. I have purchased 3 vehicles from "carmax" and my experience at the Meridian store was not a good for me or my wife (buyer beware). Carmax 100 plus inspection failed to discover obvious repairs needed a total of (7). My biggest concern was that the Management would NOT place safety floor mats that secured to the floor in the vehicle even though I informed said management about the nation wide legal case settled by Toyota, Camry floor mats in regards to that settlement! read more

The buying process was a little long and not my favorite. I didn't like the preselected test drive route that didn't allow me to test the horsepower out on the freeway. I ended up finding a bunch of little and one important thing wrong with the car after purchase. So I went back and was rescued by the service department and their wonderful 30 day warranty. Danny Pinkston gets an A+++ for impeccable customer service. Made sure all of my concerns were addressed, even little cosmetic things, and it was totally free. Nice save! read more

One of the best car buying experience I've had. We were there from 9:30-4:00 only because I couldn't decide on what car to purchase. There was no pressure and they really made the entire process amazing!!! My son went with me and he bought a car from them too. This was his second purchase from CarMax and they have two customers for life. I would recommend CarMax to anyone who his thinking about purchasing a vehicle!! read more

Very efficient and painless used car buying experience. I found a vehicle I was interested in on-line and called the dealership to have it placed on hold until I could go by that afternoon to have a look at the car. Eli (the salesman) was courteous, knowledgeable, efficient and helpful. He was patient and forthcoming with any and all information I wanted to know about the vehicle. Kudos. I returned the next day during my lunch hour and Mike and Kate had me out with the vehicle and paperwork completed in about 30 minutes. Again, well done! Overall the experience was very good. The only recommendation I could make to improve the service would be for the dealership to make certain the interior of the vehicle being sold is cleaned before sale. I didn't mention this because I was in a hurry but it didn't appear that much time was spent cleaning and making the interior of the vehicle presentable for sale. The exterior was in cleaned condition, having been washed the afternoon before. I would have rated this experience 5 stars had the car's interior been cleaned properly. Update 02/09/2017 I contacted Louis the CarMax manager and provided feedback on my purchase experience. I mentioned that the car was not clean enough. He asked me to bring the vehicle in to the service department to give him an opportunity to improve things at no cost to me. I did this and in about 2-1/2 hours the vehicle looked immaculate. Additionally, his team provided a keyfob that would operate the remote start system on the vehicle (the original keyfob would not). Louis and the service rep (Brianna) were gracious. It was obvious they cared about my business and made sure I was satisfied before I left. Brianna urged me to contact her if there was anything else she and CarMax could do to improve my experience. Truly outstanding service and customer care. I highly recommend this business to anyone looking to purchase a used vehicle. Top notch people with a caring attitude. Thank you CarMax. read more

Went in looking to do a trade in on our FJ, they made us wait 45 min. for a quote and came back with a low ball offer. The sales guy said he makes the same no matter the price car we buy, but kept showing high end cars. We ended up selling our car on Craigslist for way more money and bought a car somewhere else. I get they want to make a profit, but don't waste your time, these guys are just like every other sleezy used car dealer. My advice sell it yourself and find a place who will give you best deal on new/used car! read more

I recently bought a used 2014 Nissan Leaf from Carmax. It was a great experience from beginning to end. I started out looking on the lot. They were all quality cars and were categorized. I did not find exactly what I was looking for so I went home and looked on the Carmax website. I found the car I wanted at another Carmax dealership. I called the Meridian dealer and talked to a sales person who told me if I had any questions about the car he would call the dealer where the car was located and get the answers . After my questions were answered I decided to order the car. There are fees associated with transferring cars that change with different criteria. My car luckily enough had no transfer fees. My salesman kept me informed throughout the whole transfer. When my car arrived I was called and made an appointment to pick it up. When I went to get the car unfortunately one of the features on it had been misrepresented. I thought to myself "oh boy here comes trouble". I couldn't have been more wrong. The sales manager apologized and told me she would discount the price AND fix the misrepresentation or I could keep looking and walk away from deal. I chose to have them fix it and take the discount. Their service department took care of it in a prompt and very professional manner. They kept me in the loop with a phone call everyday throughout the whole process. This was by far the greatest car buying experience I've ever had. By the way I'm over 60 and have bought quite a few cars. Brian G read more

We were looking at SUVs online and had heard great things about Carmax, Boise. (Which is actually in Meridian.) My Husband made a call and spoke with Ryan H. After giving him all of the details of the buying/selling situation he said, "Why don't we start with getting your current car appraised and we can go from there." Smart move because that was all that really needed to be accomplished. We knew what we wanted in our next vehicle, but we were not set on model. We went diwn a few hours later and met with Ryan H. He was knowledgeable about the various models. When I asked about a certain SUV he asked me what the price range was and then stated that it may be more than I wanted to spend. I found the fact that he did not want to push us out of the range we wanted to spend refreshing. In the end we got the price we wanted for our trade in and we are in awe of our fabulous new ride. Ryan H.'s sales style seems that he just wants to do a great job for you. Next we worked with Trudy to sign all the paperwork. She was so friendly and fast. Finally, the icing on the cake...they put a bow on the new ride. A HUGE bow. Made me smile. We managed to sell, test drive and buy a new vehicle in just over 90 minutes with a 14 month old baby in tow. We just went to get an appraisal!!! Great work Carmax, Boise!! read more

I had an amazing experience with CarMax. I had been looking at and researching different SUVs for about 6 months before I decided on a Jeep Grand Cherokee. I looked at my local dealerships as well as online at several dealerships. I kept going back to the CarMax website as they were roughly $3000 lower on the same model, similar mileage, and exact options. My local dealership refused to lower their price on the same vehicle to match CarMax so I finally decided to make the move on my purchase. I called CarMax and was answered by Rasheed who was very helpful and friendly. He walked me through all the steps of putting in a transfer and what would happen each step of the way. My transfer came in approximately 3 weeks, made an appointment to go to Boise for the test drive. Absolutely loved the Grand Cherokee, it looked BRAND NEW and was spotless. Paperwork was so quick, easy and painless (I'm sure it helped to get pre-approved). They sent the Grand Cherokee to get detailed while I signed papers which kind of surprised me because it was already spotless but I appreciated their attention to detail. I also received $800 more on my trade than my local dealership was willing to give me and it was $500 over what high list was on KBB. I had an amazing experience and will definitely be a return customer. The other guy who complained about them not matching the price on an identical truck with less miles.....then just buy the identical truck with less miles for $1K less?!!! Hahaha! I also highly recommend Rasheed as a sale consultant....he definitely knows his stuff and answered every question I had about the Grand Cherokee and showed me all the bells and whistles. read more