my son sold Kia soul 2024 last month April 2026 . it was amazing experience . I loved the service by Peter cosma . very easy & smooth deal . will definitely recommend my friends & family. He helped us start till end . will go back again to sell or buy . read more

I scheduled a confirmed appointment for CarMax to pick up my vehicle at my home. I spent time preparing, waited two days for the appointment, and stood outside for over 90 minutes with a leaf blower running, unable to hear my phone. CarMax abruptly canceled the appointment because I didn't answer their call or text quickly enough--even though I was already outside, on time, waiting for them. At no point did they state that live phone confirmation was required for a scheduled pickup. This wasted my time, caused unnecessary stress, delayed the payout I was expecting that day, and the next available appointment they offered was six days later. Absolutely unreasonable and one of the most ridiculous customer experiences I've ever had with a major company. read more

Service is very nice here. We brought our Aunt to sell her car. An appt is better to have, however, you can wait in their nice facility. Our appt was right on time, we didn't have to wait and Brandon was very thorough and walked us through the appraisal process. read more

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We took my cousin to CarMax to sell her car. The salesperson was very nice. Our appointment was at 3 pm and the service person on time . read more

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Overpriced cars, i would buy from another place they have selection but tbey screw people

I'm torn between 3 and 4 stars. The first time I went here (on a Saturday) I ended up leaving before even being seen. I had made an appraisal appointment and on arrival was told it'd be at least an hour late. Apparently they don't abide by the concept of "appointments." The second time (on a Wednesday), when I made an appointment to sell, I was again told a 45-minute wait. It didn't end up being that long (presumably since it was a Wednesday) but still frustrated at what seems to be "imaginary" appointments. I did sell my car, but for $1,600 less than the online appraisal. They claimed that I didn't disclose scratches on the bumpers, which were simply surface scratches resulting from 8 years of on-street city parking, which I would consider normal wear and tear and not "damage," but I just needed to offload the car and they were still offering more than the dealer, so I took it. The gentleman assigned to me was friendly and professional, as was the young gentleman who was being trained. I have no complaints about either of them. I'd use carmax again but might try another location to see if the timeliness of appointments is more reliably honored. Hopefully that won't be for many years since I just got my new car. read more

Zero stars ! I came into CarMax hoping I could get a appraisal on my vehicle. First off the greeter had a complete attitude for some reason , I brushed it off and I stood there for 45 minutes to an hour waiting for them to finish the appraisal, ONLY for the to let me know they couldn't move forward with it because of my personal belongings in the car super ridiculous and unprofessional ... my personal belongs have nothing to do to do with the car being appraised. They completely wasted my time while being there and I will never come back or recommend this location at all ! Edison location. read more

Sold my Porsche Cayman here. This is my 2nd time selling a car to Carmax, having sold a Toyota Prius to them over 10 years ago in Socal. The appraisal process does take about 30min. But after that it is very easy. They show you the offer, and if you accept, it takes about another 30min. So within an hour, you can walk out with a fairly large check. The offer was ok. More than the online vendors like carvana/ vroom/ etc. Probably a few grand less than what I would have got if I sold myself, but I didn't want to deal with the hassle of selling a sports car, with all the potential tire kickers/ joy riders, etc. Bonus... I actually got a check engine light on my way to them, and told them about it, and they still bought the car! read more

CarMax - Car Buyers Near Me - Edison, New Jersey

I had the most amazing experience selling them my car. I did it originally online and they made me an offer which was $3000 higher than my dealer's offer. When I went in there, after they inspected the car, they raised the offer another $600. Everybody there is extremely pleasant. The transaction went very smoothly and did not take long at all. So glad I looked into selling them my car rather than trading it into the dealer. Big big savings. read more

Trying carmax for the first time . Was trying to sell my Honda civic . Actually the online rates with carmax was few hundred $ better than caravana or vroom. Once we do the online quote , you can schedule an appointment and take the car to the carmax location , for them to visually inspect your vehicle . After visual inspection, they give you a final appraisal offer : ours was the same price as the online quote . Very very good way to buy and all cars - with carmax .. I was amazed with their office and the number of staffs they had . The only issue I had was - I had an appointment to appraise my car . Had to wait 30-45 mins even though we had appointments scheduled . After appraisal , they gave a quote and we had to bring our original titles from home . We came back in 30 mins but they put us on walk in appointment again which took about 1-1.30 hours ! After waiting for 1.30 hrs they asked us for another document . Ahhh.. hope they can better this process . Like dmv, they should have an employee or receptionist check the docs and not wait unnecessarily for 90 mins ! If the process of selling improves, I'll surely give them 6/5 stars ... still a good experience overall ... read more

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These guys were great. I was expecting to be there for hours doing paperwork, but I was barely there an hour. They did most of the paperwork and went through every detail with me. Most importantly, they gave me exactly what they said they would and it beat everyone else's offer. Highly recommend. read more

If I could give negative numbers as a rating, I would. Turns out the car I bought was a LEMON!!! The transmission was blown when we drove it off the lot. Obviously, no 180-point inspection was done. Do not ever buy from these car services like CARMAX, ESPECIALLY THE ONE IN EDISON!!! THE GENERAL MANAGER WOULD NOT EVEN RECTIFY THE TRANSACTION. He literally just said, "There's nothing I can do." So, I have a car loan that's going g to b cancelled, and now I can't get a car with it. I have no way to get to work now. I have to scramble for another car and hope I can get it all done with no issues, AGAIN. This place will sell u a lemon if they can make a buck. Please do not waste your time with this location. Maybe another branch is better, but overall, I will never ever ever use a service like this again. read more

CarMax - Car Buyers Near Me - Edison, New Jersey

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NEVER BUY A CAR FROM CARMAX-GREENBROOK, NJ My 22 year daughter (who relocated to NJ from our home in CA) bought a 2016 Hyundai on 9-4-25. On 11-14-25 the car wouldn't start. Roadside assistance thought it was the fuel pump as you had to pump the gas to get it to start. Daughter made appt with Carmax since car was still under 90 day warranty. Carmax technician said car didn't start first time but started each time thereafter. Their "solution" was to try moving car to sit outside overnight to see if they could replicate problem. I co-signed for car so daughter and I conferenced called the manager (Keisha Garcia) to tell her car was being picked up. Keisha said they couldn't replicate the problem (a lie) and she "didn't know what I wanted her to do about it". Told her we would take to independent mechanic and Carmax would pay for it. Keisha said she couldn't do that. I emailed corporate to get help. GreenBrook called me daughter and gave her the name of a Hyundai dealer she could make an appt with and Carmax would coordinate with the dealer for payment. Problem was, they never called the dealer and when my daughter called they told her they don't work with 3rd parties. Corporate responded to email and gave my daughter the contact info for a mechanic. The mechanic found the following: the filter was SEVERELY clogged; the starter was about to go; a belt needed replacing; AND the rotors on both the front and back brakes were SEVERELY worn. Mechanic fixed everything and Carmax paid. Keisha calls my daughter after it was fixed and says "there was nothing wrong with your car according to CarMax standards". REALLY? You sell a car that likely could have resulted in an accident and that is CarMax's standards??? Oh, and 2 days later the same problem happened again. The gal at corporate was very responsive. My daughter found a different car at CarMax in Wayne, NJ and the deposit and payments my daughter had paid were refunded and applied to the new car (which we had a mechanic check out prior to the end of the 10 day return policy). Bonnie at Carmax in Wayne and Jennifer in their corporate office were a pleasure to work with. If I could rate them a negative star rating, I would. DO NOT EVER GO TO THIS GREENBROOK, NJ CARMAX!!! read more

Glad to see CarMax has a location in Jersey to go to, meet sales rep in person if you will. We were there to check out 2018 Audi Q5, and the sales person was very attentive and informative. Although we didn't walk out with a Q5, we weren't empty handed. We have learned some facts and realistic value about our own car, in case we want to do trade-in later on. The parking lot is huge, visitors and the vehicles ready to be sold. Service center is ready to serve. Sales are friendly. I recommend this location for friends who are looking for both selling and buying. read more

First time in Edison, third time buying from CarMax. This was nowhere close to the other experiences with were great. We had an appointment and it was a little slow from start to finish. Our salesperson was good, but their computers were slow as was the whole process. We were there close to 5 hours. On top of that the coffee area was a mess and the coffee was empty. I thought because it was noon, when I realized they opened at 11. The car had an odor and was less than clean as I'd expect. They offered to reimburse cleaning $200 then when we were handed the paperwork waiting in the car, we were told it would only be $100. Not cool. Fast forward a few days since our purchase I have sent emails which haven't been answered, I'll still recommend CarMax but not the Edison location read more

Just as you would expect, a bait and switch. They offer you X online and give Y when you get there. My car is beyond mint. No question. Everything was a spot on match and they offer you less the second you walk in. Stay Away !!!!!!!!! Buyer Beware !!!!!!!! I knew walking in they were going try to screw me, and they didn't disappoint. I've never bought a car here, and I never will, everyone around me in this meat market of a dealership are bitching and complaining and one guy list his mind because they bait and switched him on buying a car, huge scene. Just look at the clientele and the quality of the staff........SMH !!!! read more

CarMax - Car Buyers Near Me - Edison, New Jersey

With used car price now falling and competitors like Carvana and Vroom dumping cars into the marketplace to raise cash as sales slow and interest rates rise, CarMax is pretending the last few months of the wholesale market returning to normalcy never happened. They don't negotiate and frankly don't care if you can find a similar vehicle for significantly less elsewhere. They could care less... but you should. Most car buyers dislike the adversarial nature of negotiating automobile pricing and frankly would rather overpay than play the dealers game of Ponzi-scheme subterfuge and aftermarket chicken. A no negotiation strategy that has made CarMax the leading used car retailer in the country. Frankly, I found their stubbornness amusing and their stock of vehicles decent but not outstanding. You can definitely do better elsewhere. A little research on sites like YAA (especially solid,) Edmunds and Black Book just may keep a few thousand in your pocket instead of theirs. Get your game face on and do your homework. Three stubborn stars. read more

Terrible customer service. I had an appointment to sell my car on January 1. I called on 12/31/24 to change appointment to that day but since no appointments worked with my schedule, I confirmed my 1/1/25 appointment. However, when I got there, 45 minutes away, I was told that since it was a holiday, banks were closed and payoff information was not available, that I would need to come back. excuse me??? this is a KNOWN holiday - why did they allow me to make the appointment knowing it couldn't be completed?! Additionally, yesterday, I was contacting by BMW verifying a payoff amount had been requested since it was CarMax that made the request, not me. So, CarMax does in fact have the payoff amount. So do I, and it clearly states good thru 1/8/25. Today is 1/1/25. Before I left, I contacted contacted customer service to see if the car could be picked up at my house instead of me driving back here another day. I know this is an option since I've done it before from this exact location in Sept 2022, but also know they (might) require an in-person inspection of the vehicle. I was told it's not possible. I was offered another appointment to come back, which I declined, for the reason listed below. Prior to this, I had an appraisal the week before but didn't realize the location was closed all day Christmas Eve until I tried to make the appointment. Since that was the only day I was available, the appraisal expired. So the next week, I made the new appraisal and (shocker!) it was $600 less than the week before. Wondering now if they are doing this today to force me to make new appraisal/appointment and will offer even less. Total scam and waste of time. read more

Total scam if you are trying to sell the car. they take for the test drive which means take the care in the back and mischief so car start to show issues and reduce your price. just happened to us today with so many witnesses that car was perfectly fine and when they came back the car showed multiple issues and my offer was reduced by $7,000. I would stay with the car all the time and not let them touch any computer parts. I am in the process of filing a complaint in Better Business Bureau (BBB). read more

I attempted to buy a car from this place. I feel they tried to roll a bunch of bs into the loan when we finally sat down. Judging by the other comments, I don't feel I'm alone here. Pricing was reasonable before we sat down. After that it all went downhill. read more

If I could give zero stars, I would. I purchased a 2017 Infiniti Q50 Premium from CarMax Naperville in 2020, and it has been one of the worst car-buying experiences of my life. I was told the vehicle was a well-maintained lease return, had a clean CarFax, and was CarMax Certified. All lies. After pulling the real CarFax myself, I discovered * The car was in a moderate accident (front, side, and rear) * It had been purchased at auction * It had no oil change for over 2 years and nearly 13,000 miles before I bought it * It was labeled as a Carmax certified even though it was in an accident, had dry rotted tires and didn't have an oil change in over two years. * It had no oil change for over 2 years and nearly 13,000 miles before I bought it CarMax did no maintenance, sold it at a premium, and misrepresented its condition. Fast forward to now--my engine and turbos have completely failed, and their MaxCare warranty (which they also own) denied the claim, blaming me for pre-existing issues I didn't even know about. They claim there was no oil in the engine but I just got an oil change and my son drove the car to carmax and NO OIL LIGHT WAS on. They didn't even investigate why the oil light didn't go on. I don't even believe them about the engine being blown up. Also maxicare and Carmax is owned by the same people. If you dig deep you will see that Maxicare is owned by CNA Warranty who is owned by CNA Financial who is owned by Lowes Corp who is owned by none other than the corrupt Vanguard. HMMMM Carmax is owned by JP Morgan, drum roll they have the same exact shareholders. Same company. The sales lady told me they have nothing to do with each other. I've filed with the FTC, Illinois Attorney General, and will be filing a lawsuit as well as getting this on the news. People please be careful when buying from crooked Carmax read more

Could not be more pleased with this car buying experience. Once I found the car I was looking for it was a smooth process to obtain it. Uploading your documents online cuts out the time, and effort you spend in the store. Notice you cannot negotiate the price of the car BUT that is okay because they do consider the condition of the car thoroughly. Just be diligent when inspecting the car; making sure all the defects are noted on the car report. To complete the sale, CarMax sent me a Lyft driver to go, and finalize everything in store. From there I met a wonderful salesman named Reggie. He let me inspect the car, ask questions, and have confidence in everything we went over. The conversation was friendly; not at one moment did I feel pressured or uncomfortable. The car itself was in the condition that it was listed. I test drove it as well to be sure it was safe. What a pleasure to have clarity before closing on the deal. I highly recommend CarMax for car purchases. Thank you staff for your help. read more

CarMax - Thank you my brother in Christ. - Car Buyers Near Me - Edison, New Jersey

Love my van but not your carmax financing ITS HORRIBLE They always send your bill 4-6 days before it's due resulting in a late fee I have spoke with a supervisor NO HELP they blame it on the post office but my other bills ALWAYS come 2-2 weeks before due YES I WRITE CHECKS DONT AGGRIVATE YOURSELF GET ANOTHER FINANCIAL INSTITUTION read more

Do not buy from Carmax.com We went online too shop for a car, spoke to multiple people through their online chat function to work out the details. We were interested in a car out of state and did not want to pay a shipping fee prior to even knowing if we were approved to purchase the car. We were told by the online representative we did not need to pay the shipping, they reserved the vehicle for us so no one else could buy it and also scheduled us an appointment at our local carmax. We were told we could go in person and do the hard credit check and work out all the finances for this specific vehicle since we had been pre-approved. All sounds great, right? We get to our local dealership, the car is not reserved, the appointment was not scheduled and they absolutely WILL NOT work with you unless the car is physically at the location. They wanted us to pay the shipping cost and have the car delivered to them before they would continue the conversation, forget going over finances, that was not going to happen. Everything the online rep had said was a lie just to get us in the door to our local carmax. Once there, the person at the desk flat out told us they cannot help us and to "go stand over there, I'll get to you when I can I'm busy now." Stupidly, we stood around with a few other angry customers and waited. No associates, the woman at the desk or the manager ever came to talk to us. After about 10-15 minutes we walked out and went to a local KIA dealership where we were treated properly and professionally. We had money to spend on a car and Carmax lost out due to lying and being unprofessional, and of course being completely rude in person. Do yourself a favor and avoid carmax at all costs. read more

I had a great experience buying a car from carmax.The salesperson Derrick was excellent very honest and straightforward had me in and out with my new car in less then 2 hours!!!! read more

Skye was fantastic and walked me through the seamless process. From beginning to end it took approximately 45 minutes to complete the sale of my vehicle. And they gave me more than other places around, including the dealership. read more

I have purchased many cars from CarMax and encouraged family and friends to do likewise. I dare say, my recent purchase last year will likely be my last from CarMax. Along with the growing list of problems with my vehicle (not necessarily Carmax's fault), their profound lack of care and support for my MaxCare warranty and making things right is astounding. I've learned from others that, sometime over the winter, they brought in some new managers that have just ran the place into the ground. Go somewhere else. If you are die-hard, there are other CarMax locations that will treat you better. read more

This was my second time at CarMax this time was not good. Sales associate was slow and it started to feel like a sleazy used car sales lot

Buying a car/truck is always a headache, no matter what, it was my first experience buying a pickup on line, I never left my house, they picked up old trade in and delivered new, very convenient. The tuck was super clean, I mean engine and underneath frame, it needed an alignment which they had no problem paying for, I would definitely recommend checking them out. No one else gives you the guarantees they give you. Only con, getting someone on the phone, sales people don't communicate with store. Pros; store managers are good. Delivery guy is also good. read more

I sold my car today. I was there two months ago and had to come back for a reappraisal. FAIR ..it's after there 7 day policy...GLAD they gave me the same quote. CHRIS B. handled my sale easily and effortlessly. Overall nice guy. For the people who complain about the quote you received ....you will never be happy with the quote. SELL IT YOURSELF and risk other than money. read more

We will NEVER buy a vehicle from Carmax again! We bought a 2019 GMC Yukon XL Denali and it has been a nightmare. Within 30 days of having the car we began to have issues. We brought it to GMC who told us there were parts in the suspension that were put on upside down, and had to have the suspension replaced. We also had to replace all of the tires because they had flat spots. After a few months, we had a crack in the water pump and had to replace the housing. All while the check engine light continues to come on and it's having electrical issues. We have bought multiple cars from Carvana and never had these issues. A Carmax representative told us they would make it right and then followed up and said there was nothing they could do. I've never felt so scammed after a very expensive purchase.This is a warning for anyone who is thinking of buying a vehicle from them. read more

Sold my 2020 Mazda CX30 to CarMax. CarMax's online offer was $3000 higher than Carvana, all of the local Mazda dealers and even higher than Vroom. I was skeptical that the price they gave me online was real, but after the physical appraisal - they did not change the price! I was happy the price was NOT a bait and switch. I sold my car in less than an hour in the dealership. Process was seamless and the facilities were nice. High recommend selling your car to CarMax! read more

Overall Had an good experience. Carmax Edison...Got a great vehicle. BMW X5 2020. Customer service was great Raphael, Rick, & manager. Traded in my Jeep Grand Cherokee 2015 got less than was expected but still a good amount... I did research on price of BMW & got a great price for it.... It was no hassle for the trade in .... My only problem was I was in the dealership for 3 hours & it was supposed to be an express pickup since I uploaded all my documents online... so I expected to be out in 45 mins... There was some tech issues & incorrect info about me on finance application. It was resolved but I was not expecting to be there for 3 hours. But overall I am very satisfied with my new ride. read more

Sold our Toyota Highlander here. We started the process online and received a quote well above Carvana and the local dealerships are the area. I continued the online process uploading the required documents , within 24 hrs the documents were verified and I made an appointment to drop off the car. Once I arrived at the location I checked in and was taken care quickly. They verified my details, took the plates off the car and handed me a check. In and out in less than 40 minutes. I highly recommend car max if you don't want the hassle of privately selling your car. read more

We got an appraisal for our 2013 Mazda online ( super easy process), and then went to the nearest location in Edison, NJ. They honored their offer and we got the exact price as it's been estimated online. We got the quotes for our car from different companies (online and the dealers), but no one gave us this good/fare price as CarMax did. We were very happy with an entire process ( about 30 minutes); our Customer Specialist Victor Almonte was professional, polite and efficient. You may get a better price by selling your car on your own, but if you're interested in a fast and efficient transaction- it's a right company to work with. read more

Just had the best experience here which was such a relief. I've spent the last week going to different dealerships. One of my biggest pet peeves was the how they disrespected my time (would take two hours when they said 30 minutes and then would give me a ridiculous offer and try to pursuance me they were doing me a favor at that price) Car max was not like that at all. I got checked in right away ( the other places people stared at me and I had to ask around for help). Stephanie Cruz was the best! She was so professional she communicated well she put no pressure on me at all. She was training Michael ferri who I think is going to be a fantastic addition to the team. They both were so kind and outstanding I finally felt at peace about selling my car. They did an appraisal and gave me an offer and I took it. The process was so smooth from start to finish! If you get a chance to ask for them I recommend it the whole place was a good atmosphere. I drove a long way to get it appraised and I'm so glad I wasn't disappointed again read more

My experience selling my car was wonderful. I did all of the paperwork online in advance came at the time that worked for me. The representative did the paperwork very efficiently and gave me the check for the full amount that was quoted, which was better than other offers I had. No arguing or drama. The whole experience was pretty stress free. The dealership was very clean and the reps were professional and efficient. The whole process took less than an hour and they even gave me a lyft ride back. If I ever need to buy or sell a car again I will use Carmax. read more

YES, THEY HONOR THE ONLINE OFFER! I've been gathering a few quotes from dealers to sell my car. When I went to the CarMax website and answered all the questions about my vehicle, the offer they gave online sounded TOO good to be true. I honestly thought the high offer was to lure me in, and they would probably lower it after inspection. I was WRONG. They honored the exact amount shown ! I had some trouble booking an appointment online but learned that they accept walk-ins. I was greeted by SILKIA as soon as I walked in. She asked me a few questions about my car, and had the appraiser come see it. She went through a report card and the offer was exactly the same--I couldn't believe it! (My car was in pretty great condition, low mileage and only one minor accident.) Silkia was warm yet super competent, and she lead me through the process which was pretty seamless. My car was on a loan, so they call the bank right there to pay-off the rest I owed. I arrived there at 3pm and was done with a CHECK in hand at 5pm calling my Uber ride home. Deposited the check yesterday and have the full amount in my account today ! If you're looking to sell your car I can't recommend them enough! It was so easy, and I am super happy with how everything was handled! read more

The service was mid .. I wasn't helped in the lot at all and we seen older people lost about pricing and asking us questions ... go with the idea of what you want all ready read more

This review is in regards to us selling a vehicle that we owned to the Edison, NJ location. We first used the online tool to get an approximate appraisal. This initial CarMax offer was more competitive than Vroom or Carvana. We made an online appointment for that same day for an in-person appraisal, but decided to show up in-store as a "walk-in" anyway in hopes of being seen sooner. We were able to get an appointment an hour sooner than our online scheduled time, and the process from start to finish was great. The in-person appraisal ended up being the same as the online estimate. Our rep, Lissette, was wonderful!! She was kind, caring, knowledgable, and explained everything to my wife and me thoroughly. She gave us all the relevant information and made our experience smooth. Thanks Lissette! read more