I purchased a Groupon for a series of five microdermabrasion treatments. I chose the five treatment package, because I had had microderm done before with great results and knew the treatment provided best results when done in a series. Yesterday, I went in for my first treatment. During the microderm everything seemed to be going fine, the lady performing my facial was very nice and I wasn't experiencing any serious pain, other than the harsh pulling and tugging of the machine being pulled across my face. Immediately afterwards, the lady preforming my micro made a remark about the redness my face was experiencing post treatment. She said the redness was normal and would go away in an hour or so. Having had microdermabrasion done before I had never experienced any redness afterwards, but knew that slight redness could sometimes occur. As soon as I got home my roommate passed by me and said "OHMYGOD what happened to your face?" Having not looked in the mirror yet, I thought my face was only still slightly red and my roommate was probably just overreacting. But as soon as I looked in the mirror, I saw my face was covered in dark red and purple stripes. I looked like someone beat me up, it was horrifying. I called the medspa and even sent pictures into the office of my face. A little while later, I received a call from the office manager saying this was completely normal and they see this happen all the time. She went on to say that it was simply erythema ( redness of the face) and it would go away be tomorrow. I knew this wasn't just facial redness, because my face wasn't red at all at this point...nope it was just covered in blotchy and stripy deep red, purple bruises and broken capillaries. That night I had dinner with my mom and sister and did my best to cover my face with makeup in order to hide the damage. As soon as my mom and sister saw me the first thing they said was "what happened to your face, you have bruises all over you." At this point, I was beyond upset with how this place ruined and injured my face. This morning, I woke up hoping the condition of my face would have improved somewhat..but as soon as I looked in the mirror the bruises looked even worse. My entire jaw, forehead and cheeks were now covered in deep colored bruises. I called the medspa back and the phone was picked up by the lady who preformed my microderm. I told her about the condition of my skin and how I was afraid my face may now be permanently damaged, now that the capillaries in my sin had been broken, resulting in deep bruising. The lady, I believe her name is Aggy, seemed annoyed and bothered. (FUNNY, she's annoyed.. Im the one with bruises all over my face because of her facility and treatment) At this point, I wasn't planning on leaving any negative review and just wanted my money back, hoping the bruising and broken blood vessels would eventually get better. I was very nice on the phone and simply requested my money be returned. This is when I discovered how shady, unprofessional and uncaring this business actually is. The lady irritatingly said she doesn't think something like this could have happened from her treatment. Not only was she implying that something else must have happened to my face..but she was contradicting what the lady who had called me yesterday had said. According to the lady yesterday this was very common ( which is completely false..your face should never experience bruising from micorderm, unless preformed by unprofessionals). Never once did she apologize, tell me to come in so she could try and rectify the damage she did to my skin, or offer to refund my money. In fact, when I told her I wanted my money refunded for the 1 treatment had had preformed as well as the 4 treatments I had paid for but hadn't received yet, she told me she would only be willing to refund a partial amount of the money I had paid. She said since I received the first treatment, I would need to pay for it. When I asked her why she would make me pay for something that damaged my entire face, she said "well, you still received the treatment didn't you?" WOW, this is the definition of an unaccountable business who isn't looking out for their clients best interest and simply just doesn't care. I told her that I would hope she wouldn't charge someone for a treatment she preformed that resulted in such terrible bruising and not only left their client dissatisfied, but also worse off than they were before she worked on them. She didn't seem to care and just ended the phone conversation. At that point, I was so shocked by this businesses ability to injure a client and show no remorse or accountability for it. The guy on the phone from Groupon was more apologetic and willing to rectify the problem than the own lady who preformed the awful microderm was. Bruising is not a normal side effect of a minimally invasive procedure like microdermabrasion..and I just hope I'm not left with permanent damage from this place. read more
