Our main awning wasn't latching on our 40' Allegro bus, stopped in to see if they could help..got…read moreus in got it fixed in no time! We liked their service so much we stopped back to have them fix the led lights under the coach..loose wire and had us out in no time! Great prices, great service!

If we could give 500 STARS we would! We stopped in Sundance, WY on a Friday to spend the night on…read moreour way to Montana. Our Truma AquaGo water heater would not turn on and had an error code (sponge bath that night). Next morning, called our dealer in FL and they tried to walk us through but nothing worked so they told us to call a mobile tech. NONE available on a Saturday morning!!! Then, God answered our prayers when Jim picked up the phone. He took the time to walk us through some in depth troubleshooting and WOW, we got hot water!!! Thank you Jim for picking up the phone on a Saturday morning and taking your time to take care of us in need.

I live in California and needed a part to my boat trailer and the trailer company would not sell me…read moredirect. They gave me 4 Boat Dealers/Distributors to choose from. I selected 2 from Colorado, thinking if I go to the big city, I will have better luck. One was in Denver and one in Grand Junction. I could not even get a call back from either of these locations. The rude guy told me he would call me back and never did. I called him back the next day and he hung up on me. I tried my luck with Recreation Station and right off the bat, was greeted by a wonderful woman named Misty. She was pleasant to deal with and told me she had to research the part and would get back to me the next day. She called me back the next day to tell me the company had not gotten back to her but she was still working on it. The next day I called her back and she had already emailed me a parts schematic to choose from. We sat on the phone together while she made suggestions, helped me order what I needed, took my credit card and the next day I had another email with confirmation and tracking. What a great experience. Thanks Misty. You are a prime example of what customer service should be. Thank you.....

I purchased a new propeller and hub kit from the parts department. I returned it the next day in…read moreits original, unopened, box. The parts department charged me a $53 restock fee. Outrageous! After purchasing a new boat from them in the past, I will NEVER purchase anything from them again and will pass my experience on to others.

Outstanding Service by a local shop" - A well known national chain RV Dealer referred us to Big Tex…read morebecause the quality of their work to replace a vent cover. The friendly staff quickly made the unscheduled repair and was charged a reasonable price that was more than fair. Highly recommended!

We arrived at 10am, for a trailer break check. At 1030 am…read moreWe where pulling out with breaks on trailer operating perfectly. Everyone was very polite and knowledgeable. At a bargain price.

Had a ubolt fall off my trailer , blakes had me in and out within an hour flat , very professional…read moreemployees , definitely A1 for trailer repairs and sales

We bought a used RV from Northern Hills in July, and they were great to work with. They took care…read moreof issues we found without hesitation, and are always available to troubleshoot whatever we come up with. Ron Jensen was our salesman, and he was low key and professional. Kyle in Service has been great to work with. We highly recommend Northern Hills.

We purchased a new 5th wheel from Northern Hills. Our salesman Eric was great, he didn't pressure…read moreus at all and was very helpful. Everyone from the owner of the company to the guys in service were just nice folks. We had some special requests that were accommodated with no problems. Love these guys and will definitely be back if we purchase another RV.

Let me tell you my tale of despair! Recently on a trip to the national parks we had some major…read moretrauma in travels. Outside of Chamberlain SD, somehow, my trailer breakaway engaged and fried all my brakes on my 40' Fifthwheel. To make a long story shorter, after getting back on the road again, I started calling ahead to get my brakes fixed before I headed too far into the mountains! I connected with Rapid City Camping World and they said "We can work you in" Music to my ears, traveling with a group of friends and on a time schedule. Being there all day for two axels worth of brakes, bearings, 1 new hub, etc. at the end of the day we were traveling again, not without trauma. The breaking system on the trailer still had difficulties from a nicked wire and intermittently I had or didn't have brakes. They said what they did was correct but we still had a problem! To shorten the story and what Rich, the service manager did to make it right is the moral of this story and why I am praising their resolve! One thing to note is that Marcus Lemonis, CEO of Camping World, Gander outdoors, Overtons, and many other concerns CARES ABOUT A POSITIVE PUBLIC IMAGE AND THE HEALTH OF HIS BUSINESSES! To this point he publicly suggests that if you have a problem with any of his holdings, "throw the flag on the field" and he will get it resolved! That is what i did and we have come to an amicable settlement and I applaud Marcus and what he is building and taking the PERSONAL responsibility to build great companies!!! Through the process, Rich the service manager of the Camping world store became the owner of the problem and personally called me and gave me a reasonable agreed upon settlement and I could not be more happy! If more businesses took this kind of corporate responsibility for their workmanship the world would be a better place! Thanks Rich for resolving my issue. Thanks to the other teams involved like the Good Sam roadside service issues i experienced and hopefully we are all better for what we have learned. They tried to make my experience more comforting and I now have a better understanding of the services I thought I had! Key takeaway, if you have a problem with a Marcus Lemonis owned business, "throw the flag on the field" understand the process and work to a reasonable workable relationship and resolve. Sincerely, Mark

Never been in a Camping World where you had to "take a number" so to speak, to go out and look at…read moreRVs. Not "go on out, I'll have a sales rep find you in a few minutes." Nope! "You'll have to wait in here until we get a sales rep and They're all busy right now."

I'm just picking my hail mice infected camper. Jacks have been so awesome to work with. Francis…read moreis repair service was so helpful. If you are traveling and need services I would highly recommend Jack's.

2022 (new) camper delivered end of April 2025 we have a 2 yr warranty n not sure what good it is/…read morethe salesman, owner, staff have been no help / we had contact June 2 saying our fridge was at 60 degrees/ threw food out / 2 service techs, calls 2 Jacks calls to Jayco and aug 19 still without a fridge/ can't take the techs word or picture /so fed up / we never got a working remote at delivery almost 4 months later Jack's still has not gotten us one/ the fireplace timer doesn't work was suppose 2 get us another one/ drawers that dont close /slide out tears / calls go unreturned documents not submitted 4 warranty/ wouldn't recommend this place to anyone/ and our bank had to call multiple times because our title was not received in a timely manner /they get your $ and your left 2 take care of issues with the camper yourself/ they also called on our behalf to the dealership with all the issues n not handling them

Just picked up our custom built American Hauler Silverhawk from KC Trailers this weekend (after our…read more6 hour drive up from Colorado). Harry and the crew helped walk us all the way through the build process and the purchase steps with patience and experience that prevented us from making bad decisions. We saved over $7000 in SD versus what prices were in Colorado. We felt confident we were getting good advice and that we were going to have exactly what we wanted when we picked up our custom build-and we were not disappointed. So glad we made the drive up and chose to work with the KC Trailer team for our trailer purchase.

My son bought a car from these guys and the motor went out 3 weeks later. KC trailers refuses to…read moredo anything substantial to rectify the situation saying they are not required by any law to offer any after sales support. Plain and simple, they do not stand behind what they sell. Once they have your money, you are on your own. Buyer beware!!!