Order was ready for pickup at 6:10 a.m. and the service was excellent. Everything was great; very satisfied with this order. The staff were polite and professional, and the food was prepared correctly and well-packaged. I really appreciate the fast service and overall quality of the experience. read more

I ordered on the app which was easy. I ordered the California Classic Double Cheeseburger and it was nothing to write home about. It was flat and just looked sad. I like my food visually appealing and it failed miserably. The restaurant however was very clean, the bathroom was also clean. The staff was a little rude. I'm ok with them speaking Spanish but not when they're talking about the customer and don't know I speak Spanish too. Customer service is HUGE in my book and treating a customer like that is just uncalled for. It's a reason for me not to return. read more

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First of all you need to schedule the correct anoint of crewmembers on a Sunday. I was in line waiting for my food for 25 minutes!! It was cold and the packaging bag was all wrinkled. The boy attending us stated that the manager did not schedule enough employees to cover a Sunday afternoon. I'm So very disappointed!! read more

It took me 20 minutes to get my food today and they don't even take ur order lmao this is crazy slow for no reason and I am in the drive through. read more

I would rate zero stars if I could especially after my experience this morning. I simply ordered a B.Y.O.B online at 5:32am so I can pick it up before my morning shift 6:00am which they made me late to, I got hassled for about 10-12 minutes sitting in the drive thru trying to get my order I paid for. I had proof of my purchase with the email receipt sent to me which I will attach to this review and the lady at the window kept denying it and telling me it's not showing up on their end and making up a bunch of excuses such as maybe I was at the wrong location, or my card didn't get charged, and to call support and order it again but why would I order it again when I already got charged in my bank statement and I had literal proof of my order with all the details including the location. She kept trying to make me park in the front but i already knew it was so she can clear her drive thru and didn't care one bit about my order and why would I park when she didn't even know what I ordered even after looking clearly at my phone and everything then the cook came up and said the same thing about me having the wrong location maybe and i didn't I'm not sure what they were looking at with my phone but somehow kept missing that store on the receipt matched the address I was at. She also kept denying taking my phone inside just to look at my order and prepare it even though she already taken it in the last couple times I showed her the receipt I just didn't get it at all and instead I had to yell from my car window what I had and they finally decided to just make it for me. Carl's Jr is good I definitely won't be going back to that location even though it is the closest and convenient for me I refuse to have to go through this just to get an order I paid for and they didn't even really care or want to help I thought I'm surprised they even made my food the way I was getting treated like I was a liar or something even with all the proof right in their face. Update to this order I sat down at work ready to eat my meal and the fries were wrong not even waffle fries and the burger was wrong with my byob the only thing that was correct with my order was the star nuggets it came with which is just sad for that hassle they put me though this morning read more

Carl's Jr - This was my order that I was going through the trouble to get and the exact receipt I showed them at the window - Fast Food Near Me - Sacramento, California

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Raw chicken. I am disgusted. It was the only thing I ordered too. Let's see how I wake up tomorrow morning. Thank you fast food read more

Carl's Jr - Raw chicken - Fast Food Near Me - Sacramento, California

The food isn't that good literally u can't taste anything but the meat and cheese only the sauce is plain no taste to it and the cheese is very old and dry up smh do better read more

I know this location gets a lot of bad reviews, however this is the best Carl's Jr location in Sac (in my opinion). The service is always great and I always get my food in a timely manner. There can still be room for improvement though. This the only location I'll probably stick to in Sac. read more

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I ordered a steak and egg burrito for breakfast through the drive thru. I open it ( to put salsa in) later to smell something had spoiled in it. Called them and they said come back. So I drive all the way back just so the stupid lady can take the burrito, reheat it and give it back to me. Of course I didnt realize this til after I was gone. Do these people even know how to speak english???? Never coming back here again. read more

The customer service here is always the best! I got a lettuce wrap 1/3 angus burger with bacon and cheese. ( I am on Keto) It was sooooo good! My tummy is nice and happy Now I know where to go and I am on the run and there is no Five Guys around. In fact, this gives five guys a run for the money!!! read more

Stuck in a drive thru with the machine down. This is like holding someone hostage. They could of ran someone's food out so I could kindly get out of the drive thru.the supervisor needs some training read more

This location has the dumb A.I system at the drive thru when ordering which doesn't listen correctly. Twice I came and both times it did not take my order right, I repeated and it still did not take my simple order correctly - I did not customize anything either. I would so much rather listen an actual human taking my order that fully understands what I am ordering. Please get rid of this system. A.I is not compatible with our normal human nature of speech. I agree with improvements, making things better for business/corporation needs but when it come to customer service or human interaction no bot can compare. Use bots to be managers and vice presidents, those positions can handle bot interaction without bothering the customer on the daily. Your going to end up losing business of you keep going this route. read more

This Carl's Jr on Franklin and Florin is the WORST...IT NEVER FAILS EVERYTIME I go there they ALWAYS get my order wrong Even asking them to repeat my order to me....I ordered Chicken and Waffles and breakfast burritos...the breakfast burritos eggs was Dry ..it look like they have been sitting there for DAYS....NOW THE Chicken and waffles...I take it to warm it up and it is CHICKEN SANDWICH WITH CHEEESE AND BACON... I DONT EAT PORK!!! I ASKED FOR CHICKEN AND WAFFLES... last week I ordered the Beyond burger and it was a regular Hamburger......I know the difference.....NOT EVER GOING BACK read more

I ordered the 1/3 lb guacamole bacon burgers with extra red onions and no tomatoes. As you can see. Orders were NOT followed. Major disappointment read more

Carl's Jr - Fast Food Near Me - Sacramento, California

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WORST SERVICE OF ANY CARL'S Jr. anywhere. I am a walk in, the girl at the front counter is ALWAYS RUDE, CRUDE AND SOCIALLY UNACCEPTABLE... Red and black hair. Even yells at other employees. The food is OK but management should not let this continue. I am contacting corporate. read more

In february we went to carls for lunch. Ordered meal. Clucked for $60 back. Swiped card and the reader said accepted. Cashier argued that it didnt. I asked for manager. Lady comes up and says it didn't go thru so try again. Again, it said accepted. Manager got snotty so i left WITHOUT FOOD OR $60 back. In parking lot i checked my bank thru phone app. It showed i was charged!! I went in and showed manager. She said "tell your bank. That's your problem! We called corporate and sent bank statements proving we were charged. After 3 weeks of runaround, i filed with BBB. If no reply tgen small claims court. DONT TRUST THIS STORE. IF THEY RIP YOU OFF, ITS YOUR PROBLEM. PER THE LADY WITH MCDONALD'S PAINTED EYEBROWS. read more

Carl's Jr - Failure to resolve at this time. Ripped off for over $67 - Fast Food Near Me - Sacramento, California

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When it comes to fast food, there are many options out there. I have learned my lesson today and will not be returning to this particular location. Not only did you intentionally make my burger wrong but you then mashed it flat. Much appreciated. read more

I'm late in doing this review, but still thought I should leave it. I came in and ordered an Beyond burger. I forgot to tell them just meat and cheese, so when it got to me, I was very frustrated (with myself). I told the guy who delivered it what happened. I took it up front and explained what happened. She said they could make me a new one. I thought great, until they charged me for it. I get it, this was MY mistake, but come one. You can't take the loss on a burger? My meal ended up costing me over $20. At a bloody Carl's Jr. I could of gone to a nicer restaurant and had a better meal for that kind of money. read more

I called before I came in and was told no one can eat inside I'm a truck driver so I believe them , as I walked pass someone walk out so I proceeded to enter & their were people Dining in. The woman I spoke with went straight to the back as I walked in The woman I spoke with went to the back. She may be the manager I'm not sure she was elderly & rude. read more

This was my go to Carl's Jr. for years but the food is tasteless now and the service is trash. Each time I'm in their drive thru it takes 20-40 minutes! I pull up to the window and see no hustle. Maybe if they didn't mess with the speed of service sensor every 3 minutes their service would be faster! I can always guarantee the soda never taste flat, I just wish it was the same for my food. read more

Carl's Jr - Speed of trash service - Fast Food Near Me - Sacramento, California

Ok my Mom desperately needed to use the restroom and we ended up eating here anyway. We both had the famous burger combo and my mom wanted coffee instead of her fountain drink. Im actually a little sick right now and the food does not have any flavor to me. I have to say that this place is always packed. It is super busy. My Mom wanted coffee but the canister of coffee was empty. We asked the woman at the counter if they could refill it with coffee, she said she will make sure she makes a new brew. So we ended up eating anyway our food that came to our table, but the coffee was yet not ready. We waited and waited. Our food was already done...ate our burgers and our fries....my Mom still didnt get her coffee. My mom walked over to the front counter and they said, "Oh yeah the coffee is done now." Well they did get the coffee made, but it would've been nice if my Mom could drink it with her meal. Oh well! read more

It took half an hour just to get my order done through drive-thru...ridiculous. Something needs to change because it's clear with all these low reviews! read more

2nd time I had been here in 2 weeks & both times I waited 15 minutes in drive-thru to be waited on and had to ask are you guys open and pull my car forward and backwards to see if the thing was even beeping for them will not be back again. read more

I ordered peach lemonade and got half glass full of ice.What a rip off. If you are ordering drinks I suggest you specifically mention no ice or less ice or else you are just paying for ice cubes. read more

Carl's Jr - I ordered peach lemonade and what I get is half a glass full of ice? - Fast Food Near Me - Sacramento, California

Worst service ever! I ordered a big hamburger combo with only Ketchup and criss cut fries. What I got was a cheeseburger, regular fries and fried zucchini. I didn't order any of that! Went back and while they were sorry and nice about it my hamburger had a very hard, stale bun and my criss cut fries were near cold. This is the second time they've messed up my order. Last time they put cheese on my big carl and I specifically asked for no cheese. After today's total screw up I may never go back. I gave this review two stars for the staff's niceness and quickness in fixing the problem...even if the bun was too hard to eat. I ate just the patty. read more

LastThis does not deserve a 1, It should be a 0000---. Last Thursday, on Thanksgiving day I stopped at this location and ordered at Green Buritto - the Tostado salad and Friday morning I woke up with food poisoning !!! I know it was the food.....How discussing the their standard was so low !!! The Health department should close them down !!! I will never go to another Carl's again. Shame on you !!! read more

Not one to leave a review but this place sucks. Ordered a super star burger and as I am eating it I feel something hard I can't bite turns out to be a big piece of plastic I almost chocked on. read more

Carl's Jr - This is the piece of plastic I found inside my burger. BEWARE - Fast Food Near Me - Sacramento, California

Last two visits to this establishment: Was behind a car at the take out window for 10 minutes waiting for them to move on. The window attendant should have had them park and wait for the food. I received cold food. Most recent visit, my Santa Fe chicken sandwich had a rock hard bun. The sandwich showed signs of being reheated multiple times. The chicken was dried out. The workers can't seem to measure straw length to the cup being served. Try driving down the road with the cup blocking your view while you are driving. This specific store has consistently been below standards. Unless they shape up, they should be replaced by a company that actually cares about the food they serve. read more

I checked my bank account today and found a $11.27 receipt for Carls Jr. Knowing that I havent eaten there in quite some time, I called my bank to find that this was a charge for food that I received on February 24th!. Apparently a vendor has 60 days in which to put through the charge for a transaction. Luckily I had the money in my account to cover it but I think it is very bad practice to wait well over a month to process customer transactions. If I hadn't called the bank twice having their representative investigate the situation I would have cancelled my debit credit card and been extremely inconvenienced for nothing. Wont be coming back to this location with my card in the future. Only cash transactions with Carls' Jr. from now on. read more

Terrible service, these people can't put a burger together correctly, and the waiting time 20 minute wait at the drive through is ridiculous. I would understand it if my order was correct but 20 minutes and getting it all wrong deserves 0 stars read more

Carl's Jr - Fast Food Near Me - Sacramento, California

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From start to finish this experience was annoying. Don't go late night. Ugh. Ok so first I pull into drive through, and the sprinklers are on too high getting my car wet on both sides. Not to mention it's the middle of winter, raining off and on plus we're in a drought. Is the water even necessary? Next I order and pay and of course with no line, I get asked to pull to the parking lot and they'll bring it out. That's irritating because you're just trying to keep your numbers up while inconveniencing your customers. Next the gal comes out, and confirms my order....(it's wrong), but I took it because it was only an issue with extra fries. I asked if I was charged for it, but I realized I want given a receipt. Grrrr. The employee giggled, "...& She's supposed to be a manager." Then jogged off. I'm stuck like ummmm.... Next I wanted ranch, so I wait for her to bring the order for the car next to me, but it took too long. Drove through the sprinklers again. Glad I didn't have a recent wash. I get home, 15 minutes away, lay out food, and I have the wrong burger. Teriyaki turkey burger instead of a regular turkey burger, which was what I said. Why must fast food workers always live up to the stereotype that they mess it up every time? Whatever. I ate it because I'm not driving back. It's almost midnight. Lastly, the picture shows the chocolate cake I ordered. Where's the rest of my frosting? I may be nitpicking, but this seems a bit skimpy. I'm done. I should've had a salad lol. read more

Carl's Jr - Give me more frosting Mr Carl lol - Fast Food Near Me - Sacramento, California

I am extremely disappointed in this Carl's Jr. location. Went there via drive thru and first of all the menu screen was broken and I do blame management they make a lot of money and should have replaced it immediately. The food was horrible fries were undercooked and greasy the onion rings were something I can't even describe. I have been going to this location since it was first built and I will never go back. What a waste of money. When I got home my whole meal went in the trash. I also had ordered a hamburger and a regular star burger both NASTY. SHAME ON YOU CARL'S JR. read more

After a long trip home we decided to get Carl's Jr. I ordered 6 meals in the drive Thru. Paid around $70 so once we got to the front of the store I decided to check my order "didn't even leave the lot" come to see I only got 5 of my six burgers didn't get the kids meal at all so I went to the door to let them know they forgot a few items from my order. For them to tell me I was lying and that the guy I was talking to is the one who bagged my order. He refused to give me the remainder of my order so had to drive to another spot to get more food for my hungry Football players. I now refuses to come to this location. This place really needs training on customer service read more

The slowest, most inconsistent Carl's Jr or fast food place for that matter. If it's breakfast, have breakfast items ready to be served. There's not one time I have been in and out of here with a compleat order. If you want extra ketchup you better ask for it or you will only receive 2 or 3 packets for a large fries. read more

I love me some Carls Jr....I love the double western cheeseburger...it's a little pricy but o well! read more

Carl's Jr - Fast Food Near Me - Sacramento, California

We came here and ordered in the drive thru. Server was friendly and nice but forgot two of our items. I ordered a Western Bacon cheeseburger and got a half an onion ring on my burger. read more

I'm just shocked at what I just seen today at the drive-thru. The car in front of us happened to know the employee Andre (probably a fake name as cover-up). He was a male employee with dreads. They were lallygagging through the speaker box while people are waiting to order and go home after a long day. He didn't want to take our order he started it but gave it to John the next employee. That was really unprofessional and rude. John was nice enough to carry on our order. Thank you. On top of that the other employee was smoking a joint with the customer. They were passing the joint back and forth I mean there's a time and place for this. I'm well aware of the location where they're at. Both the employee and customer were taking up time to fulfill other customer orders. In addition, I had seen the employee didn't have his name tag on while working. It was just a big NO NO. Sorry something had to be said and done. No one should have had to seen and go through this. read more

I came in June 28,2018 @ 11:15am, terrible place too eat and also have bad customer service and always giving you the wrong order.

I am a vegetarian and I go to Carl's Jr. for their beyond meat burgers. In the past month, I've stopped there either before or after work because it is fast and on the way home (I know it's unhealthy ), and at least three or four times I have been given real meat. Again, I am a vegetarian, so I don't eat meat. The second time this happened to me, I drove back with the burger and had my food replaced, but the employees didn't seem to happy to be doing it for me, and even seemed angry. This most recent time, I had stopped for breakfast and was once again given meat. I called the store and asked for a manager, by the way Bryan Lou (?) was super helpful and pleasant to talk to. I asked how this kept happening and he said that beyond meat is both kept and prepped separate which shows me that it's really just the employees not caring about who eats meat and who doesn't. This happens to frequently, and I don't recommend that any vegetarians choose this location to eat at. For people who don't eat beef for religious purposes, I also don't recommend this location because you can't be sure if you're going to get beyond meat or read more

Slow service for a fast food place! Love the Memphis BBQ Burger though =D read more