They don't have "Arnold Palmer" they can't make custom drinks. So I asked her if she had lemonade she said yes I asked her if she had iced tea. She said yes, so I asked her to make me a drink with half lemonade and-half iced tea. She looked quite pissed that I went around her that way. She did not wanna have to mix the two for some reason. Then she started handing us all of our drinks all mixed up. Asked her which ones were which and she didn't know. Just rude - basically just said to figure it out. And then when we ordered fried zucchini and asked for extra ranch, they can't give you that either. So she gave us four ranch dressings for one fried zucchini even though I ordered three fried zucchinis. She said that we didn't say that and they gave us french fries instead so now I had to pay for the upgrade to fried zucchini which I have a feeling she's just charging me for two more orders of fried zucchini. I won't know until I get the change from my $20 back. (I'm writing this review while I sit in the car waiting for my order in a half an hour is plenty of time to do that.) I can't believe I'm sitting in front of Carl's Jr. right now over 30 minutes later still trying to get this order right. Then when they brought the food out, they gave us french fries instead of the fried zucchini that we ordered and then she argued with us how we ordered it if we 'said it or not' and I KNOW that I did. It was the only reason I chose Carl's Jr. in the first place. so I told her it was fine if she didn't hear me no big deal just please go in and change it to the fried zucchini and that I would be happy to pay the difference. She took my $20 bill and charged me for two full orders of fried zucchini. So I went back in, asked for the manager to get a refund and be charged for only the upgrade as it should have been. Manager was very rude. Handed me my money without talking to me while taking the order from another customer. Then she let the employee who initially took our order sit and talk shit to her in Spanish in front of me. Will never ever go back to this location. I'm done with Carl's Jr.. You guys can all go.... (fill in the blank) And she did charge me for two full complete orders of zucchini instead of just the upgrade. But the sad part was how the manager acted. I thought they got paid more to offer some kind of customer service based on experience- but this lady doesn't offer anything except rude attitude. Tired of paying good money for bad food, wrong food or cold food. People are not going to put up with this shit anymore. You can do it right or we can just sit here all day and keep watching you run back-and-forth from the restaurant to the car. I'm going to call corporate and just request a complete refund. read more

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Good burgers. Not as good as In and Out. I like the char-broil that no one else has. Fast service. Slow fast delivery from door dash. Door dash couldn't find my easy address and cancelled me. read more

8:30 on a Friday night. Food was delicious, both fresh/hot and plentiful. Service was good. Ambiance is calm and peaceful. It has that Carl's Jr flavor I love. Price is reasonable for what I got compared to anywhere else. read more

Carl's Jr - Triple Big Carl® - Fast Food Near Me - La Quinta, California

Francisco did great he was professional and nice. Everything was clean the food was fresh and delicious. The whole Carl's Jr team was awesome. Thank you for an awesome experience. read more

Food: Horrible. I watched as the cook took two cups of fries that were in the service window, and empty them back into the deep fried, to reheat the fries that were probably already cold. Service: Lazy. The demeanor of the employees here is so lackadaisical. They reminded me of sloths wishing they didn't have to work. We were never greeted, or even said two words too. Ambiance: Dirty, and Unsafe. The restrooms are dirty with trash. The worst of all was a leak coming down from the tiles in the dining area. There was a bucket underneath catching only some of the water. There was one employee who walked through and even stood in the large puddle of water to wipe the tall countertop, NEVER attempting to clean all the over pour of water on the floor. There was another employee sitting in a booth playing on his phone within eyesight of the big puddle of water. See attached pictures. read more

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As it was Christmas Day and it was the only place open, the line was super long in the drive through. After about 20 minutes of being in a long caravan, we finally got to order. The rest was quick and easy. Considering that it was Christmas Day and I'm sure they rather be home with friends and family , the staff were super nice, welcoming and happy. It was definitely pleasant to interact with them. Ordered... Famous star with cheese combo Jalapeño poppers Fried zucchini Large fries I enjoyed most of my Famous star combo. Was a bit much food for me. My husband loved his fries and jalapeño poppers and was too full before he got to the zucchini. Apparently Carl's Jr. was open everywhere. We called our friends in Mexico to wish them Merry Christmas and coincidentally they were having Carl's Jr. for dinner as well. Good to know for the future Christmas destinations! read more

Seriously why come to the drive through every time I come in I have to park in front even though it's one order or two items. What's the point of drive read more

Food was great, however I dislike being sent to park out front to wait for my order so the location can manipulate their wait time metrics. This tool is in place to help the business get better at their job. When they send you to park, it reflects a quick order delivery. Cheating the system that is designed to make you better is bad business. read more

Bad customer service, if you go- need to talk to NEREIDA L VERY SLOW - she is an older Hispanic lady and is extremely rude and disrespectful to customers. I will call now to speak with a manager and insure they are aware of her behavior. Note she may get mad lol and rip the card or cash out your hand. If she does, there is a corporate number I already reported her too - beware read more

Excited to have the Diablo burger!!! Service is always great at this location and great atmosphere. Food was made fresh. Dollars well spent. read more

Carl's Jr - Beverage bar - Fast Food Near Me - La Quinta, California

I just got my car out of the shop and wanted to get a good burger for dinner. I drove by In-N-Out but the line was horrific. I checked the dining area and it was the same. I wanted to relax inside and enjoy a burger. I remembered I had a coupon for Carl's Jr. across the street. So I headed over there. I was happy that the dining area only had a few people inside and parking was right in front! So I ordered the Super Star with Cheese, waffle fries, and a small drink. I sat down and within a very short time, my server brought my order to the table. I must say, I had forgotten how delicious the burgers were at this establishment. Not only was the food delicious, it was fresh and hot too. My server was so professional and friendly. The other individuals who took orders and made the food were excellent as well. They deserve a raise! I have to shout out Juan B. for the great service he provided me. The dining area and restroom were clean and smelled fresh. I plan on going back soon! I don't know about other reviews, but my experience at this location gets five stars! read more

Carl's Jr - The meat ws fresh and thick. It smelled so good! - Fast Food Near Me - La Quinta, California

Can't seem to understand modern English. Very rude crappy service. Should not being paid 20 hr more like 5

I'm so sick of paying $10 for garbage quality. This is by far the worst Carl's Jr. in the desert. I'm officially done giving this place my business. If you want details, my charbroiled chicken club was virtually inedible. The chicken itself was rubbery, the fries unsalted and undercooked, and they are constantly out of items, including basic condiments. read more

Simple order. They messed it up. Chicken sand and 2 jr cheese burgers. Plain. They gave me 2 regular Jr hamburgers. Not plain. They gave me the chicken but it wasn't the grilled one. So nothing correct. come on. Focus. Pay attention to your job. Get off your phones. read more

I love Carl's and when I find myself shopping on this side of the valley this is the one I go to for lunch. My favorite is the double Wester Bacon Cheeseburger. That crispy onion ring added to the bgq sauce makes for a great meal. Add their onion rings on the side and add a shake and you have a meal fit for a king. The staff are always friendly and upbeat. read more

Just a typical Carls junior. The nice thing about this restaurant is that it does not seem particularly busy and you get your food really quickly without long lines. Otherwise the burger and fries were what you would expect. I'll certainly hit it next time I want western double bacon cheeseburger. read more

"Fast food" in name only. They don't keep the burner on so if you make the order you will have to wait for them to fire up the kitchen again, because they sure aren't ready for you. read more

Stopped in for lunch today . Ordered the Carl's Jr Famous Cheeseburger. And Criss cross fries. And several weeks ago tried the California double cheeseburger. "**Have been a customer for at least ten years . Generally a fan of the Western Burger with Onion rings. Overall , the Burgers Don't have a " grilled" flavor. And are dry Also they have gotten quite thin in size! ( All of the ones that I have mentioned) Just my observation. read more

First of all, just don't go here. Second, the "shift leader" yells when he talks. Why do you have a mobile order option and tell people to park and wait?!? The order was wrong. Disappointing to say the least. read more

Ran through the drive thru tonight to get food for my roommate and realized the young girl and a male employee that were working both weren't wearing masks! At one point, the girl attempted to out her mask on after we had already gotten the food and just stopped trying while getting the drink. This is a huge eye opener for me. It sends the message that not only are they NOT willing to follow orders from the governor, but they aren't concerned with public health. I will never return to this location! read more

Came here at about 1130 last night and the dude who took our order was super polite and fast. The food was good too. Why the 5 stars? Because its very hard to find good customer service and fast food places nowadays! read more

We had fish sandwich and part of it was like chewing leather. I threw it out. Beware the drive through. On another ocasión the fries were cold. read more

Was a little disappointed in the spicy chicken. Would have been better with tomato and onion. I wasn't offered any options. Why is everyone speaking Spanish? Confusing. read more

If you request for your food to be prepared without something, they will ignore it. I guess it's too much fir them to actually do their jobs. My fiance ordered us a few sandwiches mi e without the lettuce, which, when I got it, was full of shredded lettuce. I tried to remove it all but couldn't without leaving no mayo. I ended up getting sick and throwing it all up. I threw half away. This always happens here. I only go here because it's my fiancés fav fast food. He was mad he said I told them no lettuce. Why would they care they get paid regardless if they do their job well or not. read more

Wow, this was the best Carl's Jr experience I have had in a long time! I stopped by for breakfast since I have not had their breakfast in a long time. After my last horrible experience at another location, I was kinda cautious. As I walked in, I was greeted by the friendly manager, took my order perfectly and was carrying out my breakfast right after I filled my coffee and she did it all with a genuine smile on her face that you could tell she loved her job and making people happy. My food was also really good and fresh. Which this Carls was closer, as I would stop by more often. Thank you! read more

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Andres made my day and is an AMAZING employee. Truly the best fast food experience I've ever had. He really cares.

I was yesterday morning at this place. Order two decaf coffee's and four breakfast sandwiches, I couldn't believe when the lady hands me out two cups of hot water and two packets of instant coffee. it tasted terrible. how can they charge 1.49 for a cup of instant coffee....so disappointed. if Carol's Jr. do not have Fresh brew decaffeinated coffee, they should say so so you don't have to pay for it. Dump them in the trash in my way out. read more

Probably one of my fave Carl's in the valley and I've been to them all.. Always clean inside, fast and my order is never screwed up when I dine in or drive thru here.... read more

Carl's Jr - Back to the usual..two spicy chicken sandwiches, fries, coke and a cookie - Fast Food Near Me - La Quinta, California

place is always out of fried zucchini and other food product. workers are rude lie about having any sauces yet they have boxes full next to the drive thru window read more

Food was good at lunchtime, before work. Great on that. I also got a free biscuit from Brenda, but a horrible customer service rep. She shouldn't be giving away free food. I got really sick from the cookie I bought with my sandwich and fries. The fries and sandwich were alright, but the cookie was sour and out of date. The time said 9:30 pm on 12/12/2015 but the cookie was tasted around 12:00noon. They should have thrown that away! After work, I went out of my way to get some real service, maybe. Turns out the same girl (Brenda) who tried to give me a free, not so impressing, biscuit, said "we only replace the purchased item." The cookie was bad, they should have offered something for free that I could choose off of the menu. I didn't want a free biscuit. I wanted a good fresh cookie, like I always get from carls jr's. So much for preventing food-borne illness. I'm just glad I didn't eat the rest of that Cookie!!! I felt like throwing up a little today , and They should have helped me. For recompensation.. Bad experience writing this review at 7:40pm on 12/12/2015 Not suggesting you should go! read more

Carl's Jr - Fast Food Near Me - La Quinta, California

On our way home from our softball game to our other game in rancho. Went thru the drive thru didn't get out cuz to hot and running late. Food was good like most Carl's. Oh even used coupons to save a few $$$. Turn off A/C to make my tubby & adopted daughters to behave! Ugh now they're starting to STINK... read more

I am not sure what happened, new management? I ate at Carl's Jr. for breakfast today and I am again a fan of this location. The restaurant was super clean, even the bathroom! I ordered the sausage-egg and cheese biscuit. OMG the biscuit melted in my mouth. So good! I had my food in under 2 minutes. This place is a new fav again! Way to go Carl's Jr!!! read more

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First time in a Carl's Jr for about 20 years. I didn't trust the drive through line moving very slowly so went inside and shouldn't have. DIrty looking employee's, dirty looking place. Service with no smile. I ordered the beyond meat burger because I only eat vegan food. I asked if it was cooked in a seperate pan to the meat burgers. They didn't know what i meant so gave up and accepted however it was cooked.. It was good but I felt like I might be electing for some food poisoning everything about the place was so unappetizing. It was actually good. 7.25 just for a burger though... a bit much for fast food. There's a clean organic cafe that sells them for $10 with side dishes. But that wasn't open when I went here! You'd think management would take heed of all the one star reviews here but I guess they don't need to. read more

So I pulled up to grab a couple of breakfast burritos. I don't think I have ever had a Carls burrito, so I figured 'how bad can you screw up a breakfast burrito in La Quinta, CA.?'.... answer, make it so small as to look like a cocktail burrito! At $4/pop I figured they would at least be average size. No way, these are actually the most meager burrito's I have seen in Southern California in my 50+ years of living here. Stick to burgers. read more

Terrible service, out of everything, employees standing around talking, the worst service I've ever received from a Carl's Jr.? What good is ice cream in the back if every time I come I can't get a milkshake? Sloppy!!!! What next do you got beef in the back but I can't get a burger? read more

The worst service ever I drive here once a week before work and try to get my food In the drive through not once have I been successful. There is nothing stopping them from serving me there's nobody in the drive through with me ever but they still put me out front for 10 minutes always never fails why have a drive though if you don't use it sad days for Laquinta drive through read more

Worst drive through service! I've been to this location numerous times and the service and time you receive your food is the horrible compared to other Carl's Jr.'s nearby. In this occasion there was no one in the drive through and not very many people inside dining so I'm understanding if it's busy but when you are not why does it take 40 mins to get two hamburgers? I honestly picked Carl's because I thought it would be fast. I also was upset that they had me park in front to finish my order and admitted later as I sat outside waiting they forgot my order. read more

I Know ,I said no more reviews of fast food,but this is important , it appears they are no longer cooking the food to order at Carl's Jr.!

Never ever again! If you go through the drive thru they will park you even if no one is behind you. We ordered 1 large fry and 1 5 piece chicken tenders, thats it!! Seriously get it together!! read more

The customer service here was terrible. We had a large order and the staff said it would take 8 minutes to cook. We waited 20 minutes in the parking lot and finally decided to go inside. The food was sitting on the counter and they didn't even bother to take it out. There were NO cars in the drive thru. Just laziness. No apology or any social awareness. read more