Here on an extremely stormy day and I realized coming here, at least in the Drive-Thru come is not an option when it's raining or windy and raining. The overhang over the drive-thru cuts off right where you would be opening your window to order. The second I opened my window to try to speak my face and hair got drenched and the inside of my car had puddles from the amount of water from the overhang. Incredibly incredibly stupid design and completely counterproductive two people who want to use the drive-thru when it's raining. Never ever again! read more

It's just too bad that they've hired nothing but brain dead employees that can't even read an order right anymore. Goof luck getting what you ordered. You have a chance of them getting it right if you order through the app but God help you of you order at the window. You take seriously big chance and gamble of getting wheat you ordered from these brain dead humans. Are they even humans? I wonder now? read more

I know I should know better. But I haven't been to Carl's Jr in years and years. I remember good times with western cheeseburger when I was a kid. Anyway, I usually cook for my sons, because I'm a responsible Dad who doesn't want to see my kids slowly poisoned by garbage food, but every once in awhile we make a dump run because dang it, balancing everything is hard sometimes. So tonight we went to Carl's Jr. I'm a pretty astute observer of the macro-economic tea leaves, and I knew I was going to get a heavy dose of inflation on this trip. A fast food restaurant has many layers of governance, and a giant multi-step supply chain, plus they're being singled out by a socialist agitator Governor for high minimum wages. He did that to buy the votes of dumb people, and to continue to extinguish the middle class. It's a two-fer for him. So anyway we landed at $50 for three of us. Granted one of my teens is extra hungry. But still, it was $50. Obviously any fast food franchise that isn't vertically integrated or automated will be doomed in this environment. I could have just gone to Sierra Nevada or any number of places for a few bucks extra and eaten actual food! But the real insult was this: there was no honey mustard in the chicken tenders, and no ketchup either. None was offered. So at that, I decided to write my only negative yelp review ever, here at the end of the era of growth, here at the end of the American century, and I choose you Carl's Jr, and your listless, unmanaged staff. Carl's Jr, I will smile at the total unraveling of the economic paradigm that made you possible at all. Your non-existence will be a bright spot in the hard times to come. May your employees learn how to callous their hands and dig holes. read more

Ordered a Cali Classic cheese burger, fried Zucchini, nuggets, and an oreo shake. I haven't had Carl's jr in maybe 10-13 years but since recently moving here I decided to order due to nice childhood memories. After finishing my meal, I spent the night throwing up I'm now on day two of not being able to keep anything down since eating here. Service was nice but something's wrong with the food. read more

the drive thru service was horrible, the attendant gave vanilla shake instead of chocolate, didn't ring up the iced coffee then slammed the window in our faces... so rude read more

Food is always fresh. Elvira and her staff are always pleasant and efficient. It's my go to for reasonably priced fast food.

I finally snuck out of the house in hopes of getting my hands on a Western Bacon Cheeseburger! Just like they used to make in the good ole days. Drive thru was quick and the food was amazing. However, my wife yelled at me when I arrived home. I'm giving it 2/5 because my wife absolutely ruined my night and I feel like Carl's jr. should accept some responsibility for this. read more

Ordered "The Really Big Carl" received "The Big Carl". Also two other burgers that were ordered had hair in them. read more

Carl's Jr - Two Pattie's instead of 3 - Burgers Near Me - Chico, California

The last few times I have been here the criss-cut fries and fried zucchini were made fresh and were crisp and hot. The western bacon cheeseburger is one of my favorite burgers, and I wish Carl's Jr. would step-up their game and source their bacon and beef from humanely-raised and grass-fed sources. Prices have also gone down on the criss-cut fries and fried zucchini, so that was a bonus. The customer service is also great. read more

Wish I could give it no stars. I was in the drive thru for a long time. The person was rude yelling I cannot take your order right now bye! Terrible customer service and a waste of time read more

Update this is how they handle bad reviews. Still wont go back and by the looks of it they are holding on to 1 stars pretty strong. read more

Carl's Jr - Clearly their customer service hasnt improved at all keep it classy Amy A - Burgers Near Me - Chico, California

No fiery sauce. I asked at the drive-thru what the name of the hot red sauce was and the employee said he didn't know. At the window, I remembered the name and asked for fiery sauce, and a different employee said they don't have anything like that. "You don't have fiery sauce?" I asked. "No," she said. "You don't have fiery sauce today or ever again?" I asked. "Ever," she said. They put fiery sauce on several menu items, so I'm assuming it's a hassle for the employees to get it, since this very same employee gave me fiery sauce six weeks ago. Long story short... no fiery sauce. read more

Drive-Thru experience was pretty quick. They gave me a super flat Dr. Pepper, I exchanged it for a Coke or Pepsi and it was a little better. I would say 4/5 because the food honestly tasted fresh, was hot and the order was accurate. I don't think it took overly long either. I would return to this location. Thanks guys! read more

They were amazing!! Absolutely fantastic crew and food. They were fast and efficient. I love this place!!

Soda machine was out of more then two kinds all tables was not wiped down at all alot of talking in the back not working

Great service and food was served quick. Fries were freshly made and burger nicely wrapped.

Carl JR. has restored the meaning of fast food. We almost literally drove through they were so fast. No mistakes in the order. Great service with a smile and hay nothing quite like a charbroiled burger. read more

Awful service. Ordered two lettuce wrapped burgers but they didn't even give me either of the hamburger pattie. Waste of money. read more

Carl's Jr - No hamburger patty? Really? Asked for no buns, not for no hamburger. - Burgers Near Me - Chico, California

Very good service late evening. I love coming to this store! One thing I wanted this morning wasn't available! I'm a little disappointed! I hope it will be on the menu the next time I want it. 3.00 chicken buiscuit!! They are the best! I can't eat pork so all I could get was an egg biscuit. It was good, but I really wanted the chicken biscuit!! Thank you for all the hard work your employees do! read more

Hey guys! You missed an entire burger in our meals and still charged us... but wait! There's more! No reciept... I'll be calling the higher ups in the morning. You guys should stay closed when there is only 1 or 2 people working and the drive through is backed up. read more

Cold fries, cold burger, warm milkshake. Ordered from the counter. Waste of a $20 bill. Never going back. The one on 20th St, Chico is always good. Not this one. read more

You know we're in a new day new n age when, Carl's Jr is opened to take your order and but tell u, u can't go the bathroom.... Or they tell the elder couple next to ( while they still eating) tht they've been to long n had to leave. read more

they lie about being closed, when they're very clearly open. also tonight they took 4 drunk peoples orders in front of us, had us wait just to tell us they won't take our order tonight bc they were done taking orders tonight. I understand wanting to go home too, but don't make waste my time more than you already have. just unprofessional, even though you do work a carls... read more

This Carl's Jr. is not the place to go, terrible customer service and they can't even make a simple burger without smothering it in sauce. On top of that the food is never fresh and it looks like my 1 1/2 year old made the food. It's not hard to make things presentable I've worked fast food for 3 years. If there was a way to give this -5 stars I would. The only reason I'm even giving it a star is because it wouldn't let me post this if I didn't. read more

For the price of the meal i would rather go to wendys. They need to find better workers. Even when it's not busy their food always comes out as if their in a hurry. And they want to get pay 15 bucks an hours. read more

Carl's Jr - And they want to get pay 15 dollars an hour. - Burgers Near Me - Chico, California

I took my daughter here for breakfast; we were standing in front of the cash at 10:58 am. I thought it was odd that no employees were at the cash registers; they were all in the back and were not busy. After a couple minutes a man came up to the register and when I tried to order breakfast he told me they quite serving breakfast at 11; the time was now 11:01. At this point, I realized this was the reason no one would take my order a few minutes prior. This was frustrating, but I went ahead and ordered something else. Once I finished ordering, I was asked if I wanted to donate money to help veterans and their families, i said no. The man taking my order gave me a look. This look was one of judgment, like how dare I help the veterans. What he doesn't know is that I am a veteran. read more

Your late night food, es no bueno... so bad it made me contemplate going to Denny's... also, no bueno!!! Funny but not funny. Also, no offense to Denny's, I was just expecting a little more with how expensive Carl's Junior is/was. read more

Never go here. They ran out of chicken and French fries. How the fuck does Carl's Jr. run out of fucking chicken AND French fries. Fuck this place. read more

Very slow and awful service do not waist your time and money especially Doordash Uber eat and other delivery drivers

I mean ... you get what you pay for that's what I'll say about this establishment. picture this: halloween night, yes, literally halloween night. im starving, its raining, I just bought my cat ears...and there's my burger waiting for me. thats hot. I loved every bite and cherish this memory. go if you respect talented chefs. read more

Bad place to eat all together, no redeeming qualities. It is unsanitary, with poor service(messed up literally everything on the order. So disappointed read more

Morning staff has a nasty attitude and can't fry food long enough if their lives depended on it. They gave me white mushy fries and soggy star nuggets and tried saying they were fresh. Then they made me another order and the star nuggets were still soggy. Night shift does so much better. read more

This place is really terrible as far as fast food goes they messed up everything on the order, it was cold and all in all terrible food. I like Carl's Jr. but this location is pretty disgusting and unsanitary if I could give it less than one star I would. None of the napkin compartments had napkins and none were provided. read more

Stopped in on our way to Orland. Made the mistake of eating in the restaurant. It was sketchy at best. The carpets smell not great, the floor is pretty stained and unappealing, where built-in seats meet the floor there are broken slats of wood and missing linoleum. Not great. However, worst was the fact that during our meal not one but two spiders crawled out from somewhere, maybe the seats, and crawled across my husband's chest until I saw them on his shoulder both times. He attempted to let a manager know but they told their staff person they were busy. I mean, I know spiders go wherever and a single random spider is one thing but in ten minutes having two scurry across you is concerning. Was there a big bunch of spiders under our seats the whole time? If someone requests a manager, at least try to reach out. Sheesh. read more

What is the deal with their uniforms looking like they changed motor oil on their cars before they came to work decent fast food but uniforms disgustingly dirty. From now on I stay away from this place seriously has gone down hill and who really needs fast food anyway. Nothing there is clean read more

I just purchased their new Pretzel breakfast sandwich with ham and when I got it home it had magically turned into a country biscuit sandwich with sausage. I don't mind them getting it wrong, in spite of the price difference, but at least get the meat right...LOL read more

The only good fast-food place in chico. People that work there are really nice, and the service is fast. There is a wide variety of choices and everything fresh, I have been a regular there for about 3 years now, and never had a problem. read more

I have to disagree with the other reviews. I love that this Carl's is 24-hours and go there quite often after 9 pm when the rest of Chico has rolled up and gone to sleep. They have never gotten one of my orders wrong. The fries are almost always piping hot and never cold, like at some of the other fast food restaurants. They even customize my sandwich when I ask for a chicken breast instead of a hamburger patty. The Southwest chicken melt and the Hawaiian burger with chicken breast substituted are really good. Of course, the old standby - Western Bacon Cheeseburger - is always a good choice too. I recommend this drive-thru for Chicoans looking for a late-night, yummy meal. read more

Really disappointed in the management. Showed up two minutes after the walk in part of the store closed (2AM) , no biggie,and was ushered by staff to use the drive through to order. Waited in line for 15 minutes in the drive through to order. I couldn't set off the weight limit alarm so I couldn't order until the window which I thought was no problem because Taco Bell doesn't mind people walking through the drive through. However, when reaching the window the guy working was open to us ordering until the older woman in the back immediately said no. I'm never one to typically get upset at stores because I've worked in customer service but this bugged me. I was told by employees to wait in the drive through line to order just to get to the window to immediately get shut down by the old woman in the back. I get it we all have policies. But shouldn't everyone be on the same page? And if I'm already there and there is a policy shouldn't there be an appropriate way to address the issue instead of a plain no with no explanation or polite answer. My friend and I were frustrated and hungry and won't be going to that Carl's Jr. in the future. Disappointed and displeased with management on how they handle issues and especially not pleased with the older white haired woman with how she addresses customer issues. We all have liability issues, however, saying no and then ignoring the customer as the young man at the window looks embarrassed and confused is a poor way to run things. read more

It is hard for me to give this place a one star rating right now because I have had EXCELLENT customer service here and delicious food! However, my most recent trip there was worth complaining about. I have never been into a not-so-busy place where they are running around like chickens with their heads cut off. The "shift leader" (who was not wearing a name tag but I found out from another employee was named Elisa) was being anything far from a "leader" she was yelling at an employee named Melissa... YOU JUST DONT DO THAT! And it was not even that busy, maybe two or three cars in the drive thru and a group of maybe 5 boys in the dining area. Anyways, Elisa was ridiculous and I will make sure to never come here past 8pm because during the day the employees are AWESOME. Maybe you can have your day shift leader Claudia train Elisa a little better... read more