I didn't come to Mexico to eat at McDonalds. But like any bad tourist, I am perpetually curious…read moreabout the international version of any Mickey Ds. Typically, they're good and offer something unique / regional. This one on the other hand, was not good. In fact, it was terrible. First things first, I was appalled at how filthy the place was. I was under the impression that McDonalds did its best to appeal to the masses with cheap and convenient comfort food and also keep the joint sightly. The floors had this sticky grime to it like it hadn't been mopped / deep cleaned in awhile and the air was thick with this greasy musk. To make matters worse, the ventilation must've been out because it was uncomfortably hot. But no matter, my curious group of gringos were in need of some McFood, so we ordered enough to puzzle the turistas around us. Fish filets, quarter pounders, fries galore, cheeseburgers etc, a whole gamut of the menu essentially. We ordered drinks as well, but the ice machine wasn't working. Thank goodness the sodas were chilled. What really irked me was how unfriendly the service was. I am used to inept service in the fast food arena since I live in NYC, but this was as apathetic as it could be: counter folks barely acknowledged us and to no one's surprise, got our orders and totals incorrect. This place wasn't busy, but it did seem understaffed with a ghost crew working there. The sad part is, I've been to another McDonalds in town (https://www.yelp.com/biz/mcdonalds-playa-del-carmen-2). Although very mediocre, it still was light years ahead of this one. Lastly, we didn't find anything unique about the menu. Nothing regionally interesting to us, which was virtually the only reason we came to check it out.

Horrible Horrible experience. We ordered 4 different meals off the menu. Half the order came back…read morewrong but since we didn't speak Spanish, they weren't able to figure out what we were saying so we took the order back to our seat. There was no ice available for drinks. Half the drinks were out so you were only left with a couple options to choose from. They didn't have any straws. The ketchup dispenser was empty and there wasn't anyone available to help us unless you stood in the long line to order again. By the time we sat down to eat our food and fries were all cold. I orders the Big Mac meal and the meat on it didn't even resemble meat. The picture I posted shows the quality of the meat patty. WE WOULD NEVER GO BACK AGAIN. My husband ended up getting sick that night. Not sure if it was from McDonald's but I wouldn't be surprised if it had something to do with what he ate there.

Really good burgers and fries. Found this place while we were walking around the area…read more We got the burger special of the day which came with fries with a side of Arrachera fries. Mistake. HUGE. We were so full. We couldn't finish the Arrachera fries. Those would have been a meal by itself. Just FYI. Don't get both!

The address to this place is wrong... Its not by the airport and more downtown but the burger and…read morethe fries served up here were solid. The fries with steak and pepper sauce was good too but I honestly would have been happy with the fries and garlic sauce alone. Somehow my steak fries ended up costing more than my friends meal of a side of fries, a drink and a burger ... but we still had a good time chatting with the owner and getting tips on local sights. :)

Good effort for a foreign burger king. Actually this establishment was cleaner than most you find…read morein the states but the service was a little slow for fast food. I had a good meal however and I was pleased with how polite the staff was. Corporate would be proud. Eat here if you want burger king.

We were starving late at night after an adventure and this was one of the few places open. Good…read moreservice. It appeared clean. We took ours to go as we were also exhausted. The food was served fairly quickly. It tasted great and we were sure glad it was there! One star removed for the ice cream treats we ordered not even being half full.

After visiting all three El Fogón locations in Playa del Carmen, I can confidently say they're all…read morefantastic. The service is quick, the prices are incredibly reasonable, and the food is consistently delicious. Before your meal even arrives, you're served a plate of fresh radishes, cucumber, and lime wedges, plus a selection of toppings including tomatoes, onions, and both a green and red salsa. Unfortunately this location didn't give us the cactus like the other locations did. The red salsa was my favourite, it paired perfectly with the tacos and had just the right amount of heat and flavour. The standout for me was the al pastor taco. The meat was incredibly flavourful with crispy edges, a smoky char, and the perfect balance of savoury spice and sweet pineapple. It was easily one of the best al pastor tacos I had in Playa del Carmen. I also tried the sirloin taco and the chicken breast plate, both of which were excellent. The portions were generous, everything tasted fresh, and the quality was impressive, especially for the price. El Fogón absolutely lived up to the hype. If you're looking for authentic, delicious tacos and grilled meats that won't break the bank, this is a must visit. I loved it so much that I ended up eating at all three locations and every visit was just as good as the last.

We had a fantastic meal at El Fogón in Playa del Carmen! The atmosphere was fun, lively, and felt…read morevery authentic. The service was outstanding, and everyone made us feel welcome. My wife and I shared the chicken fajitas, which were excellent. My friend ordered the al pastor fajitas, and his wife had the pork chops--everyone agreed the food was delicious. The guacamole was fresh and amazing, and every dish was flavorful and generously portioned. If you're looking for authentic Mexican food with excellent service and a great atmosphere, I highly recommend El Fogón. We would definitely come back!

The worst most disgusting bathrooms in Mexico. Apparently they don't clean it. The dirty toilet…read morepaper overflowed the trash and was all over the floor and no locks. Disgusting

I get it; it's all McDonalds regardless what part of the world you're in, but man these guys need…read moreto speed it up a bit.. at the end of the day it is fast food.. The food was good, I mean typical McMuffin breakfast, by the service was soooo slow.. took forever to place the order and another 10 min to get it.. Another remark, the bathroom.. I get it's a luxury, but there was no ventilation in a super tiny room, there was only 1 stall and not only was it disgusting cause it was not cleaned, you could barely move.. barely enough room from the door to the actual toilet and when it's all humid and things stick every which direction, that was the most uncomfortable area to try to move in. Heck, the gal that sold the ice cream at the entrance had more room to move than the toilet area.. I don't know if this is corporate or franchised but I think a better upkeep of the establishment would be nice..

Had my hopes up on this place. Building was new and super clean. Only had one review which was 5…read morestars. I was let down just a little. Simple menu that was easy to read and order. So we thought. Ordered 2 combos with burger, fry and a drink and another burger with a large fry. We were brought 4 burgers and 2 fries. My Spanish isn't that good so it could have been our fault. I questioned the order when brought out but did not stress it. Fries were just ok. Nothing special and kind of bland. The burgers were good but that bun was so big it masked the taste of the meat. When I ate the extra burger I took the bun off. Much better that way. They are new so hopefully things improve. Service was great and the entire place, including the restrooms, was super clean. I hope they make a few changes and do well.

This place is Super Fresh. Reminds me of the famous "Fatburger" back in Cali. The fries are…read moreaddicting!!!

Food - Delicious. Steak was fantastic! Shrimp ceviche was so good. Everything was yummy!!!…read moreService - Everything was made to order. Food & drinks were simply delicious. Ambiance - Quaint, clean, authentic Mexican restaurant. When we are back in this port, we will be eating here. What a difference walking 10 minutes from all the gimmicks at the port makes. If you're going to Cozumel, make sure you stop here for a great lunch/dinner.

Stopped here while ship was in port. The steak tacos, chicken fajitas and guacamole were so good…read more Highly recommend!

10/10 recommend!…read more Service is on point. I have never been disappointed! Omar, Roberto, and Julien, gracias! Food and beverages flow like it's the way it was intended! Cabanas are via reservation and they are super useful for groups and those that need an afternoon nap! I absolutely love this place!

I am writing this review because I believe Paradise Beach needs to seriously address a safety issue…read moreand the way my concerns were handled by management. I have been to Paradise Beach before and understand how the all-inclusive package works, including the alcohol service. My concern is not that alcohol is available -- my concern is what happens when guests are drinking to the point that their safety may be compromised. My 25-year-old daughter is currently visiting Paradise Beach with her boyfriend and a female friend. Based on videos posted online, they were taking shots and participating in the "rainbow" drink challenge over approximately five hours. In the videos, they appeared severely intoxicated. They were impaired to the point that I was genuinely concerned they may not have been able to make safe decisions for themselves, especially while in another country and participating in activities such as water excursions. A person who is extremely intoxicated around water or in an unfamiliar environment can be at serious risk of injury or even death. This is not a minor concern. What concerns me even more is how my safety concern was handled by the manager, Manuel. I called the beach club because I was frightened for my daughter's safety and wanted someone on-site to be aware of the situation. Instead of listening, showing concern, or acknowledging the seriousness of the situation, Manuel was rude, dismissive, and told me that I am her mother and she is my responsibility and can drink as much as she wants. That response was extremely disappointing. I understand that adults are responsible for their own choices, but an establishment that promotes unlimited alcohol also has a responsibility to recognize when a guest may be dangerously impaired and vulnerable. A manager's response to a legitimate safety concern should be compassion, professionalism, and a willingness to help -- not dismissal. At the time of writing this, I do not even know whether my daughter made it safely back to the cruise ship, and I am left worried about her well-being. Paradise Beach needs to review both its alcohol service practices and the behavior and training of its management staff. The issue here is not simply that someone drank too much -- the issue is that a safety concern was raised and was not taken seriously by the person responsible for managing the facility.

Playa del Carmen, Mexico Subway…read more I've been in Mexico for two months and wanted something other then Mexican food. This subways was like any other Subway. It was clean and the sandwiches were made as ordered. The only thing I would point out was they did not offer flat bread or mozzarella cheese as most shops do. It seemed a little tacky to charge to use their bathroom however this shop was located on a main street that provided public access to the beach so I imagine many people who are not customers are entering the shop to use the bathroom. The sandwich was fine and the service was friendly.