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Stay 3/20 - 3/26 -- Stayed with friend - last minute trip -- checked in (no one told us about restaurants options, snorkeling, etc. We did not have map of property nor information on amenities... were not told hours etc of bars restaurants ).. They wanted to "upgrade" us to suite (we ordered ocean view) -- the difference between "ocean" view and "garden" view is that the garden view is on the first level (all rooms face Caribbean sea). We went to room (old part of buildings -- very dated bedding look 20 years old), there were only 2 or three outlets for electronics, and room smelled musty/mildew (badly) requested another room, in newer building area. The nice person at front desk showed and moved us to a more acceptable room. The offer (in their website) free wi-fi (which predominately only worked when really close to lobby area) - NO business center (only two standing-use desktops in corner of lobby). A gym (I work out - weights/cardio daily - gym important). The Gym consisted of stair stepper, treadmill and another broken cardio pieces as well as four barbells (weighing less than a pound lol), and one barbell probably 8 lbs... (oh well swimming, pushups, squats, dips..). Hot tubs were colder than pool (no use there) --- They have a hamburger area (to eat) and one supposedly upscale restaurant, and one Buffet (Breakfast, lunch, dinner) we found out two days prior to departure from Cozemel that we actually could order off a menu (Breakfast and Lunch) at the buffet diner. The fancy (coveted diner) serves (according to the head waiter) 150 people a night (requires dress code, and reservations) - which only could be made day-of. We ate there one time -- we were half into the seating (appx 75 served) - they ran out of clothe napkins and gave us a cocktail napkin holder with a bunch of tiny napkins (now if you knew you served 150 a night -- why would you not have 160 or so napkins??). We had some supposedly Italian dish with shrimp (3 shrimp, curly noodles and Campbells tomato soup -- ick) needless to say did not eat there again. Drinks? Well they had no oranges, lemons or maraschino cherries (plenty of limes!)- two kinds of wine (white and red), two beer (dos equis light/dark) basically untrained bar tenders, and bars available until 10:30 or 11:00 -- no music at night, no activities - parties (which is OK I guess) -- the staff were all nice and accommodating (owner needs to update, upgrade -- I would guess to say the owner of this property is cashing out all net proceeds for his/herself -- and is wishing their business little future (they need to compete or will fall behind - already have)... You get what you pay for -- But my wishes are that they will address their issues - upgrade and their staff will have jobs. The views were amazing -- great location - read more