The public has come to expect inferior food and service from junk food outlets, but Carl's Jr. in Apache Junction takes it lightyears farther from what is considered typically acceptable. The stoned guy on duty at night is a piece of work. He sits on the food counter watching his phone with his back to customers. Patrons walk up and it takes him several minutes before he'll acknowledge their presence. When he does, he'll either slide off the counter like a porpoise, turn around and glare at you waiting for you to initiate the dialog, or offer an annoyed, "Whaddya want?" No smile, no thank-you, nothing pleasant. He acts offended, like you walked in on him using the bathroom. When the order arrives wrong, he slings irresponsible comments like, "You should have said so", "Next time, say you don't want mayonnaise", "No, you probably forgot," "If you don't like it, why do you keep coming here?" and other insults. Orders often have to be resubmitted 3 or 4 times before the female druggie in the back gets it right. These miserable souls are content with their jobs at Carl's Jr. Their shakes taste like crushed ice with corn syrup. I've had better slop at Circle K, and their food is genuinely disgusting. I've been coming here often since January during evening hours. Usually, I'm the only customer here, and like to stay after I eat to read or catch up on my bookwork. Only once can I recall ever seeing anyone else come in during the evening. Eventually I grew tired of being bullied and getting handed shiddy food, so I finally quit eating here. There's no compelling reason to support this dysfunctional outfit. It needs to be shut down until someone responsible can be found, who is willing and able to operate it properly. Maybe someone at their head office in Tennessee will see this post and take it seriously. read more

This handsome young man, Eduardo, was very helpful and very patient with my order and offered me a senior discount since he noticed I am older, very kind kid! read more

I stopped at this location at 4 PM on a Saturday. The drive-through was empty, and the gas station next-door was quite full. It's a little tricky traversing the gas station traffic to get to the drive-through in the back of the Carl's Jr, but I achieved this feat with zero middle fingers launched in my direction. With no line, I went through the drive-through quickly and with some trepidation that the two lonely stars on this location's rating may have some merit. Ordering was easy and friendly. When I got up to the window, I had the same friendly with attentive service with a smile and good wishes for the rest of my day. My fries were hot and fresh out of the fryer; delicious when dipped in the salted caramel pretzel shake....and the burger was better than decent. Is it the BEST Carl's Jr. Double Western Bacon Cheeseburger I've ever had? No. But, it was definitely beyond "just good" ... it was hot and delicious. I took a peek inside through the drive-through window, and everything looked clean. Services with a smile and a yummy burger. I'm not sure what more anyone would want from a fast food place. Right off Hwy 60 and Tomahawk. Enjoy! read more

I ordered fries and onion rings. It's been an hour and a half. Still no food. I can't even rate my experience because my food never showed up. read more

The service is usually decent! The staff is usually friendly as well. But today Patricia. Not sure what her job is! Was kinda of an ass to me because I asked for my food to be made fresh from the fryer! As I order the chicken club and jalapeño bites were half clod and some were warm Chick was good. But her customer service skill are very much lacking! The downfall is, it's always dirty in the lobby area and the bathrooms are horribly nasty all the time! I've been coming to this place for over a year and have yet to see it sparkle like most Carls juniors! The price is average or decent for a fast food burgers and chicken sandwich joint. They could definitely do better in a variety of foods like bring back the Mexican food they once had! It's Corporate. I'm a good note there is truck parking a half a block up. As I seem to see trucks are there occasionally. Food average 1star Service OK at times could be at your own risk! 1 star Cleanliness of the lobby and restrooms, horrible! -3stars Transients in the area, coming and hanging out in front of the store quite often as it in the store! -5 Prices of food, is manageable. 2 Stars stars in total read more

constantly asking for no onions on my burgers every time i come, i am allergic so 0/10

Staff standing around chatting with each other instead of waiting in customers. After waiting several minutes someone finally comes to the register to take orders. She did not acknowledge the customer and did not make eye contact, just watching what other employees were doing. I left with no purchase. This was a similar experience I had hear a few months ago. Was waiting on fries while my burger sat there getting cold. Cook was too busy jacking off to put fries in the fryer. This was my last attempt. read more

This location is awful. Asked for no onions on my burger. Got my burger, they put a single sliver of onion. This has happened to me every single time I come to this location. Deep fried food is always cold. Kids working at the drive thru look like they are on something. Don't come here. read more

Thieves! So I ordered a famous star burger with NO cheese. When we got our order we noticed it said no sauce so we wet back in and said we wanted sauce just no cheese ad he said yes it was fine. Yes, there was sauce but no cheese. Hmmmm what was it all about? Well, cheese cost a quarter, no cheese means they have to subtract a quarter so by putting no sauce they get to charge that quarter. Actually, I never would have noticed and really wouldn't have cared. But the sheer fact that you went out of your way to rip me off for a quarter makes me angry. I would have given you the quarter if you needed it that bad. What it did cost you was my business and my family's business. It also cost you this review! Maybe you should care a little more about your customers than a freaking quarter. read more

french toast stix with no syrup this morning is a one star rating from me. cmon cj??!! read more

Just well, how can you ask someone1 how they are doing, and they act like you didn't say more then this is what I want; for that they can go done a star, the lid area can be wiped and never looked at by the measure of putting clean, new things, on top of old life that have been sitting their for for too long; in the count of getting to being wiped is the tops of the picks. I can't go into your back area and well, the eating area is as clean when you can eat off the table as the over use of plastic, for the food treavel from back to table as the food that I got is that we'll looks nothing like the picture and the first thing I thought was I eating MCDONALD'S food; now that's it's own thing. For it is was the eating area a 2, as details is what makes respect busines, on top of you guys are in building with others that could more then clean, their areas over what they do is just wipe down and that is never clean, if 1one is to just wipe down and never clean....oh, deep clean for those that think their is really more then sanitation and cleanliness, as their is wiping down and then cleaning, from the look they just let things go. As to well, stop acting as if the fake economic world, is as the only, see the real world you are kind and yes words are spellings and yet I eat love not hate, so sow some love or hate will eat you. As, by the over all, if their is no work, as some say hardworking is the means as that is what makes easy work as over all, it's just work and if you as a slave by the over, bullied use of the SSN, is well, this is food and food you eat and what you eat is what you become, see respect Now I let them know about the lids and well, are you going to do the detailing for the respect of self or become what you think read more

See all

Super fast service in the drive through. The lady serving me was super polite and nice even though they had ran out of Dr. Pepper. The food was good, fries were fresh and crispy along with the chicken. Overall really good experience! read more

The burgers there are compatible to Culver's but the sauce is best at Carl's. The prices are a little more but the flavor makes up for a few extra cents. It's made my favorite pandemic food this year . Much preferred over McDonalds or BK. read more

Understaffed!! There was nothing fast about my experience. I straight-up got the wrong order. When I brought it to the cashier's attention, she had the correct food prepared. When I asked if I could keep the wrong order (to give to my dog), so it doesn't go in the trash, she said NO...Apparently, the manager "keeps" the food to count it as waste. I hope they don't try and reserve it to some unsuspecting soul...cos I had already taken a bite out of the burger!! On a separate note, the quality of Carl's Jr. food has gone way downhill in the last few years!!! See the picture of what was advertised to what I actually received in my order....it's pretty sad!! read more

Carl's Jr. - Sad lookin chicken!!! - Fast Food Near Me - Apache Junction, Arizona

This is place is so dirty I almost can't believe that corporate let's them get away with it. There bathroom is used by the local homeless people and it's a sketchy place to visit at times. ( I have absolutely nothing against homless people and I think it's a sad situation really). I'm giving them 2 stars only cause the lady's that run the gas station counter are always friendly..... read more

We went to Carl's Jr. to get the Phoenix Suns special which is advertised as one free bacon cheeseburger with the purchase of a drink. We ordered three cheeseburgers and fries. We we got our order we only got the fries. We got in line again and told them they forgot the burgers. When we got to get our food there was only one burger in the bag. We got in line again and said we needed our other burgers at that time we were told it was only one special per car. So we had to buy two more burgers. Why doesn't the TV promotion say only one per car and why didn't they tell us that when we first placed our order. We will never go to Carl's Jr. again read more

Today I had craving for a Carl's Jr. burger, we went they the drive thru and ordered a Santa Fe burger. When we arrived home and began to eat the burger, the burger was soggy, looked like they just slapped the ingredients with no care. I won't be going back and definitely recommend not going, you'll be disappointed read more

Great burgers lots of variety. Wish there was a bigger value menu. Nice customer service

Not real clean. Tables need to be washed. Staff move like turtles. Was not impressed at all. They need a store manager present with management skills. read more

Carl's Jr. - Fast Food Near Me - Apache Junction, Arizona

today (7/5/19) I found out that when carls jr on Tomahawk and the 60 messes up your order, they don't answer the phone when you call for a manager, and the drive threw cashier chick in the yellow shirt is as rude as it gets when you go in and ask for the order that she messed up to be corrected. So if anyone can direct me to the manager I'd be grateful because there is no reason that my WRONG ORDER couldnt be exchanged for the correct order after I already paid for it all. The woman kept asking for the receipt that she did NOT give me in the drive through and since I didn't have it she refused to correct her mistake. She even admitted to my face that she thought I said something else in the drive through. update: cashier is JASMINE read more

Food is always good but the service sucks! They still haven't opened the lobby! I don't know what they're afraid of! So all they offer is drive through service. It takes forever to get your order. I can't understand why it takes so long to get the order. read more

It's nice to have a place to get something to eat right off the freeway, but the service here is to slow. I sat in the drive through for 15 minutes with only cars ahead of me when I ordered. I always appreciate the food carls serves but the service sucks. read more

This place is super hit or miss. Either they're on it or they're not. It sucks. Sometimes it rocks and other times you wait for a half an hour! Get it together! read more

The drive thru always takes a long time. Doesn't matter if there's one car ahead or five, u'll still be sitting there for atleast 15 min. Not only they ripped us off on the chicken tenders last time we went there, ordered the 10 piece and idk if they were low but the literally broke couple of them in half and counted it as whole. Now we tried those new bacon ranch fries which barely had any ranch and just some bacon. Nothing like what it's supposed to look like according to the pic. read more

Carl's Jr. - Bacon ranch fries. Or should I say fries with some bacon that were probably just laying next to ranch. - Fast Food Near Me - Apache Junction, Arizona

Worst experience I've ever had in my life at a restaurant if I could rate 0 stars I would! I came at 11:15 (45 mins from when they close) and the young kid with the pencil thin mustache and dark curly hair (who looked seriously high on serious drugs) refused to make our order because they closed in 45 mins. Let me repeat that... they refused to make us 1 burger at carls Jr... 45 mins before they closed. I am so infuriated with this service I work 12 hour shifts as an essential worker myself and just wanted dinner on the way home and they refused to make me a burger at a burger restaurant! Don't give this place your money! I never will give this business another dime in my life. If the owner is reading this your workers are shady and losing you serious money. Why be open till 12 if the workers are refusing customers 45 minutes before close. The worker with the black curly hair also was not wearing a mask and smelled terrible. Worst customer service I've ever received in my life. Ill be be reaching out to carls corporate tomorrow to see what can be done about this... read more

The Carl's Jr in Apache Junction Az has recently been reopened under new ownership and management and staff. I have been there 2 times sense the reopening. The 1st time: I order three Triple All Star meals, I got three doubles All Star meals for the price of the triples. The 2ed time: not as bad as the 1st time... they forgot my large frys. Something else's to be concerned with, both times I've been there the so called 10% senior discount is actually an 8.42% discount. There's Three possibilities : No math skills, Mistake, Lie. read more

I'm just going to get right into it...EVERY time I've gone through this drive thru, I've ended up with the wrong food in some way. We lived around the corner with no other fast food in sight, so it's where i'd end up. The drive thru takes an eternity and the outcome is the wrong food. Even when I'm the ONLY ONE in the drive thru! The last time I went through, they forgot an item again. I checked the receipt, and not only is that item on there, a drink was "mistakenly" added for $1.00 that I was never even given! I went back around and showed the guy. He said "oh...you didn't want the drink?" I said..."What drink? You didn't give me anything". I honestly think they are trying to steal money in little amounts like this... Also, I think it's hilarious that the only 5 star review is about mechanical work. read more

Not good! Awful so disappointed I waisted my dinner on this meal!! My food was dry and cold!! Oh and smashed like someone it down or it had been waiting on a shelf for hours! Just awful read more

I would not give them a star If I could. I went on 3-2-17 at 10.00 am they told me to hold on and just never got back to me in the drive through. So then I plod up to the window to see there workers on there phons. They looked up at me and then walk away To where people couldn't see them. Over prides crappy food and horrible service. read more

Slowest place I've ever been and everything but the breakfast items are absolutely terrible. I'm in the drive thru right now. Literally was the only person in line. I waited 15 minutes for them to make 1 item. Then when it did finally come out she basically threw me the back and closed the window. Never once apologizing for the extremely long wait. And the burgers are the worst tasting with super stale buns read more

We've been to this location many times and they always seem to have very few employees working. It takes a long time to get your food after you order and a lot of the time the burgers look thrown together when you open the wrappers or boxes. read more

Horrible! My husband and I went through the drive thru, and after screaming out our order several times, she finally repeated it back to us correctly. After driving to the window, she handed us our drinks. 1 was the correct size, one wasn't. We asked her to correct the situation and she actually rolled her eyes. We FINALLY get our food and instead of the onion rings that I ordered, I got french fries. I told her about that problem and that I would just keep the fries instead of waiting any longer and her response? "Oh". Yep, that was it. I tried to call the restaurant to complain after we left, but got no answer. We have been to this Carls Jr many times as it's convenient, but we won't be back. read more

If you are in a rush and want fast food, avoid the drive thru. Expect a delay while ordering. Sat in line for 15 mins with only 2 vehicles in front. The chicken sandwich was really soggy and seemed like it had been sitting out for quite a while. read more

In a horrible twist of fate. my car died right in the middle of their drive thru in the dead of the night. David on their night crew, was AMAZING. He helped me push my car into a space, and even brought me his phone to use. I never thought Id find myself with a dead car and a dead phone in the middle of the night, but I am so grateful this outstanding employee was there to help me out. You rarely see that level of service, and I'm not sure what I would've done without him. In going above and beyond, he completely saved my night. read more

Inability to get an order right seems to be a common problem here. Carl's Jr is a little out of my way but I went there one week ago. Ordered two Sausage, Egg & Cheese Biscuits. When I got home I had a Bacon, Egg & Cheese Biscuits. No receipt in the bag so no way to verify if the order was entered incorrectly or filled incorrectly. This morning I went back. Ordered the same, Sausage, Egg & Cheese Biscuits. I told the woman I had gotten the wrong thing last week. She apologized and said they would double check it this time. When I got home I again had a wrong order--Bacon rather than Sausage. Again no receipt in the bag or offered. This afternoon I called and asked to speak with the manager on duty. After explaining the error to him, the first words out of his mouth were "do you have your receipt?" I said no and he said "that's weird". He was more fixated on the fact that I didn't have a receipt than offering an apology. Out of frustration, I drove there and spoke with the man I had talked to on the phone. He was still more fixated on the fact that I hadn't been given a receipt. His only offer was a coupon for the two biscuits I had returned or a refund of $2.20. I said "I'll take the money and I won't be back, there are many other fast food places more conveniently located to me. His reply was a simple and insincere, "I'm sorry". I was surprised to see his name tag said "General Manager". I've come to expect poor and inappropriate customer service from many younger fast food workers. Receiving this level of customer service from the manager leaves little hope for appropriate resolution of this issue. An immediate sincere apology along with perhaps a coupon or two for free meals would have been more appropriate. As it is the sale was a wash, I don't have anything to eat, and I'm out the gas money to drive down there twice, once this morning and again this afternoon. This is one General Manager who could benefit from some customer service training. I hope he's not in charge of training his own staff. I stopped at BK on my way home. read more

Hate this place! On the window its advertised $5 for a 5 piece chicken tender combo and I wanted to substitute my fries for chili cheese fries and that is supposed to coat $1.39 extra. The guy charged us almost $4 for the chili cheese fries on top of the $5 we paid for the combo. We argued with him and he denied the picture was outside on the window. Service was slow, food was gross, and customer service sucked!!!! read more

Slow as heck always it shouldn't take 10 minutes for someone to ask me what I would like to order when they have no one in the store!

The new manager is genuinely trying however some of the employees should not even be there if you can just sit and talk with the other co-workers when the dine area is dirty then i don't know why you're working there but that is only 2 of the employees however the store is getting MUCH better under new management good job alex read more

The food is great when they get it right but the service is terrible. I just timed it and i spent 4:45 in the drive thru before finally just driving up to the window since i couldnt get a response at order box. when i got to the window the kid with the head set grabbed his cup and went to get a drink. i sat at the window for another 1:30 without anyone taking my order before just driving off. i love your $6 burgers and bacon egg and cheese biscuits but every time i go there i leave upset because of the service. Why do i have to beg you to take my money? read more

Gotta love that spicy chicken sandwich. . . clean facilities, great food, nice staff. I think this is the longest they've had a single restaurant in here, so they are doing pretty good. read more