We were overdue for a check and tuneup on our central a/c. We've been blitzed on tv and in the mail…read morewith ads from many heating and cooling companies offering free or less expensive prices for these tuneups but went with Greens since they serviced our furnace when it stopped working in cold January with very short notice (not sure if it is worse to freeze in the winter or swelter in the summer). This time we had to wait several weeks for an appointment but it was not an emergency so we were ok to wait. Turns out our appointment was scheduled for the first day of the June heat wave. Shortly after Mark arrived, he showed us that our blower capacitor needed to be replaced, giving us a bunch of technical measurements that I did not understand at all! However, since our unit is somewhere between 8 and 10 years old, a replacement part did not seem out of the question and our total bill was about just over $150. What I appreciate about Greens is that you are given a time window, called when you are the next service call and called again when the tech is on the way.

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

Purchased our last appliance there after 9 or 10 other appliance purchases. No different than Lowes…read moreor Home Depot now. Emailed about a fridge that Lowes had to see if they also had as I like to shop local if possible. Was told they did and I told them I would come out and look at it but they didn't have it available to show they instead showed me the website which I could have seen at home. Bought it anyway and set up delivery and was told they would call when on the way. The entire delivery day came and went no call no delivery no nothing. I called at 6:45 and got voicemail that they were closed leave a message. I don't enjoy waiting for a we'll call you delivery time anyway but to just not show up or call? Can get that service anywhere so why go through it for them

We recently went to Archer Home Center to look at…read more Microwaves after several visits to local big named stores where they truly didn't know their products. This was definitely not the case at Archer Home Center. Our salesman, David, not only knew his products but showed us options that we were not aware of. I have read previous reviews on Yelp about Archer and was very shocked because this was not what we experienced there, we had excellent service.

Professional and honest…read more My furnace stopped working, so I called a few places for estimates. Two said my furnace was rather old and it would be best to replace it. Adel TV and Appliance looked at it, told me it all looked fine but the motor was worn out. Their estimate was one tenth that of the other two. They replaced the motor for exactly their estimated cost and it's worked perfectly since.

Horrible customer service. We've bought locally there for over 10 years & most recently bought a…read morefull kitchen of appliances in late 2012. Our fridge wasn't cooling right shortly after setting up the icemaker/water dispenser. We knew the fridge wasn't getting&keeping cold enough to make ice & also fridge temp wasn't holding. Unless you want to pay for a service call to have them let you know the temp in the fridge & freezer & that it's probably leaking freon then DON'T CALL THEM FOR A REPAIR. I wanted it fixed NOT to be told what we already knew. We wanted them to come fix our freon problem & take care of it since the model was only a year old. Tami was completely unprofessional via phone & the not the least bit helpful or sorry to help us resolve the issue. The miss know it all needs to come to my house & remove my fridge & take it to her house. Good luck with that. What's the point of buying local without FREE service calls when you've purchased a whole kitchen full of appliance with them?! I will never buy from here again. The only thing that saved them is that WHIRLPOOL has noted this malfunction in this series of refrigerators, so they are sending us a new one. In NO WAY do I give credit to Adel Applicance for taking care of our problem. We could have called WHIRLPOOL & did that ourselves.

Salesperson Austin Sheldahl was very friendly, knowledgeable, and helpful in answering all my…read morequestions and helping me decide the right dishwasher model for my priorities. His customer service was 10/10. I highly recommend this company based on my experience. The in-house delivery and installation team was also excellent. They were efficient and friendly.

Great until you leave the store. We bought a Whirlpool stacking washer and ventless dryer. We…read morealso bought the IronClad warrant (don't waste your money). The dryer unit has been fully broken down 3 times in 2 years for cleaning and warranty refuses to address the issue besides cleaning the unit. Worst of all, management staff in the repair center could care less and actually blamed me for not cleaning the unit after each use, which we do and is noted in my service logs. There are a lot of options in Des Moines, pass on this one!

Did they close & not let anybody know? Lights are off, no website, no phone, doors locked...?read more

My home warranty company assigned Central Appliance West to service my washer and dryer. I filed a…read moreclaim on 12/4/2024 with the warranty. My scheduled appointment was 12/14/2024. The technician called (did not come to my home) asked me many questions regarding issue with the units and told me he was submitting a work order. The work order enabled him to get an idea the home warranty would pay for repairs. He then told/texted me he would apply the 777.00 for both unit repairs to the purchase price of a new washer/dryer set. 420217/When I texted so I just pay the balance? He responded no that I would need to pay total price upfront and he would refund me the 777.00 when the home warranty paid him. He said he would provide an invoice/contract covering the terms within 24 hours. As of 12/17/2024 nothing. I requested refund of 130.00 service call fee and he refused. I would be wary there is no follow through.

Tech Ben showed up for a washer/dryer repair, took one look at the machine and started cussing and…read morecomplaining about how hard they are to work on. He was a complete jerk about it. Refused to do any work and left. Hopefully your next call will be easy so you can handle it. Thanks for nothing.

we had a running Maytag front loader dryer making some noise but working they recommended new…read morewheels and a belt $400 20 min later noise comes back next day recommend a 48 dollar blower wheel ok no problem go for it after beating and breaking it off they say need motor $300 more so they leave it broken and say it's dangerous don't use and leave. we wanted to split the cost of the motor and the owner calls me yelling at me and and won't repair it. now we have 5 kids laundry and no dryer really bad customer service for sure beware. a negative 10 You were a bully over the phone is all we got no rebate offer and nothing was seized as you know that's not true. Also the guys that came with the new unit today said we wouldn't belive how many people say the same thing about Iowa appliance and you're bad work and you guys keep them in business while ripping folks off around the area that just want an honest Job done for an honest price.