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Carlos Ortiz, DDS

1.0 (1 review)
Closed • Closed

Services - Carlos Ortiz, DDS

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

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5 months ago

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Bella Bella Family & Cosmetic Dentistry - Dr Lauren Price, Dr Lynn Van, Dr Hang Van

Bella Bella Family & Cosmetic Dentistry

4.4(45 reviews)
2.3 mi•Horizons West / West Orlando

I walked in on a Monday afternoon when the night before something went wrong with a tooth while I…read morewas flossing. The administration in the front office promptly scheduled an appointment, which surprised me considering how busy they were. Within 2 seconds of sitting in the chair the dental assistant determined it was a filling and not something more serious. I was immediately relieved I didn't chip a tooth or god knows what else. Despite being an adult, I'm afraid of needles in my mouth - (I've had bad experiences at other dentist and can remember how painful some of the injections were) but when Dr. Van administrated the numbing injection I didn't feel a thing and she talked me through it the entire 5 seconds. If it was publicly acceptable to shed a tear over something like that I would have on the spot. She had me out the door in less than an hour and the quality + care I received was great like it's always been at their office - (when I went to the dentist 2x a year like I'm supposed to) I also don't have insurance but the bill was still affordable and I'd be 3x as much for their care if I had to. I will never go to a different dentist for as long as their establishment is ran by Dr. Van and her team. Thank you for the painless, efficient and amazing treatment!

Truly Outstanding Dental Care--Highly Recommend Bella Bella!…read more I have been a patient at Bella Bella Dental Group in Clermont for 15+ years and I am consistently impressed with the quality of care. If you are looking for a new dentist, look no further.

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Bella Bella Family & Cosmetic Dentistry - Bella Bella's Office

Bella Bella's Office

Bella Bella Family & Cosmetic Dentistry
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Citrus Tower Family Dental

Citrus Tower Family Dental

2.0(20 reviews)
1.2 mi•Horizons West / West Orlando

My husband started the process of getting a dental implant at Citrus Tower Family Dental 20+ weeks…read moreago. He was recently placed on Hospice care in February and was told by his oncologist to discontinue the remainder of the dental procedure. I have called Citrus Tower Family Dental several times, talking to the "office manager" repeatedly about receiving a credit for the balance of the $10,000 he paid in advance, as he did not finish his treatment plan. She kept telling me she is "looking into it and will get back to me." No return call from her was ever received. After a month of waiting for some kind of response, I finally went in-person to their location in Clermont. The girls behind the counter had no idea how to help me and went to talk to the office manager. After waiting 30 minutes, the "office manager" finally came out and gave me the same runaround again; I'm researching that, etc. Still waiting 45 minutes later and No Answer as to what credit is due me. After putting me off for the third time, I directly asked the "office manager" how hard is it to print out his account and give it to me? She told me refunds are handled by their corporate office in another state. I asked for their number and after first refusing she finally, FINALLY gave me the corporate number and a printout of the refund due as I requested. No wonder she was balking at helping me; the refund due was almost $5,000! Thank God the person at their corporate office was willing and able to help me finally get this resolved. She apologized profusely for the lack of customer service I had received, promised to get my refund sent out as soon as possible, and gave me her direct number to reach her if I didnt receive it within two weeks. She was very compassionate and empathetic of our situation. I can't vouch for the care you get from the dental staff, but I can say that the office staff is Clueless re: customer service! The corporate office agreed I should have never had to go through this to get a refund that was due me. I would STILL be waiting for this refund if I hadn't personally gone in to their office and demanded it, which Should Not have been necessary.

Someone called me from your office just now and I tried to explain regarding the Billing issue for…read moremy wife and she hang up phone without listening my concern . Still The claim not submitted to her insurance . I need to talk with someone who can help me on this. I tried to call several times but no one getting back to me . I am not getting any response. Please help me on this to resolve this matter.

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Citrus Tower Family Dental
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Carlos Ortiz, DDS - endodontists - Updated July 2026

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