Staff was friendly and polite. Room was great. Parking is FREE which is a plus. Complimentary…read morebreakfast included. I definitely recommend and will be coming back.

The place is not clean. Old carpets. Old tub and showerhead not working properly. One of their…read moreemployees, the night front desk lady, was here in the morning with her son eating. They left a total mess, after eating. She did not even try to clean after herself or her son. The Mexican woman in the dining area, was on her phone the whole time, while "cleaning ". She was loud and unprofessional. You should not be on the phone while you are at work.

I truly enjoyed my stay at the Crowne Plaza Hotel- Union City. It was very easy to navigate when…read morearriving to the hotel. I really appreciated, how quiet and safe I felt for the duration of my stay. I have no complaints about my room. It was clean, and I appreciated being able to upgrade to a higher floor. My only issue with this hotel is that I never received the requested email receipt that was suppose to be sent to me.

Definitely rather pay a little more and stay somewhere else nicer next time. Outdated rooms that…read moreare not the cleanest. Ice machine did not work. Definitely won't be staying here again.

Review on an evening comedy night venue at this location…read more Decent location in Hayward. No issues with parking. It's a hotel so no bar, restaurant on site. The comedy venue was in the event space that held about 100 or so people. Large tables with 10 seats at each. Bathrooms located outside the hallway. When we were leaving the event. We were told to quiet down by hotel staff afterwards when we're in the hallway as we were being talking and laughing. Not being disruptive intentionally as we were walking to our cars, it was after 10pm.

Been going to this hotel for the past 3 years. And some of their staff have attitudes and very…read morerude. And one of their employees made a $140.00 charge on my card. And he gave me my keys for my hotel room. And he never stated that he never took payment for my room. So when I checked out nobody said anything about payment. So a couple of days later my fiancé noticed that they were trying to charge the card. I would never reccend this hotel to anybody. And the hallways smell bad. They need to do something. I would never recommend this hotel to anybody. Even if my life depended on it

I normally don't leave negative reviews, but I feel other families should be aware of my…read moreexperience. I was staying at this hotel with my children, and unfortunately we were asked to leave. While I understand that hotels have policies and expectations for guest behavior, the situation felt rushed and handled without much empathy or willingness to communicate. My children were being energetic--as children sometimes are--but instead of working with us to find a solution, the staff's response felt abrupt and unaccommodating. I would have appreciated clearer communication, a chance to address any concerns, or even guidance on how we could make things right before the decision was made. The hotel itself was clean and comfortable, but based on how the situation was handled, I would not recommend it for families with young kids. A more understanding and family-friendly approach would have made a huge difference

Most disgusting place I've ever stayed. Didn't have hot water in my room, filthy under the sink…read morearea, water stained lamp shade, broken outlet covers or no covers. This place is more like a drug motel, dogs & cats staying there too.

MEMORIAL DAY WEEKEND STAYCATION…read more I'm enrolled in different rewards programs such as airlines and casinos. One of the programs I'm enrolled in is Asia Miles. I hadn't earned miles through my Asia Miles account for close to 18 months. If I had not earned miles by May 30 all the miles I earned through Asia Miles will reset to zero. One of their partners is Courtyard by Marriott. I reserved a room for two nights during Memorial Weekend. The reason I booked Courtyard Newark Silicon Valley was due to the swimming pool as I needed something to do on my staycation. I came here Saturday afternoon. The guest room is spacious enough. The bed was really comfy. The staff was really nice. The lobby was clean and organized. I even like the Keurig coffee machine inside the room that had some coffee pods. There's a cafe opened in the morning when you can buy coffee and hot food. Despite all the positive attributes of this Marriott I gave the rating I did because I came for a staycation. After I checked-in on a Saturday afternoon I tried to swim in the swimming pool. Noticed I said "tried", but the swimming pool was cold. I ended going to the whirlpool. The next day on a Sunday I came back to the swimming in the afternoon. I noticed the debris from trees in the pool. There are a lot of trees around the pool. With the abundance of trees this pool needs to be cleaned constantly. During my stay there not only was the pool cold but also dirty. If I had to stay at another Courtyard by Marriott it wouldn't be here.

Do not waste your money! I booked here and they didn't even have room for me they told me to come…read moreback so I went to dinner came back and was there at 10:30 pm in the lobby. Carl's at the front desk said she had to cancel my room? WITHOUT A REFUND Had to reach out to a third party for arbitration. Apparently they don't employ supervisors at this hotel so the front desk staff treat the clients however they please.

Upon check in, the right side of the counter where you pay/tap your card- that machine doesn't work…read moreso I had to be charged twice (front desk staff told me that the first charge will drop off and it's just a pending authorization.) She was nice about it and there's not much you can do but wishing that the management can fix that machine so it won't inconvenience others. The rooms there are clean. However bedding was itchy and uncomfortable. Breakfast in the morning was great, really impressed with Nina, the staff member who kept the dining area sparkling clean, food replenished, and helped give out breakfast meals to guests who were waiting for her to finish replenishing the empty bowls. She was very hard working and worked nonstop the whole time I was there. From wiping down tables, managing food, talking to guests, and everything else- she impressed me.

After days of consistently calling to speak with Chris Hill, Area General Manager, he finally gave…read moreme the pleasure of allowing me to hear his voice for a few minutes. He made sure to remind me that he was doing me the favor of taking some time in his office to speak to me. The Front Office Manager, Maria Lopez Soto.. I'm not sure if she was protecting me from him or vice versa. The entire front desk staff seemed to do everything in their power to protect each other. Loved ones of staff were constantly on property, only assuming they were not paying guests as these same people were seen hopping the pool fences and not tapping room keys. Marriott Bonvoy employees (they told me straight out that they worked for the company) were right there celebrating with them. It's very apparent that they don't want their endless summer to be taken away from them. Already anticipating the responses and Yelp cover ups that will be taking place after this review. They made it very apparent that they hated me: I was welcomed to this Residence Inn by 3 men peeing on the wall right outside of my hotel room window. Grown men were yelling in the lobby and up and down the halls all night long. Boyfriends of employees parked in front of the hotel blasting music at full volume all day. Adults hopped the fence into the pool area to get drunk and smoke weed and run around for hours on end night after night. Couldn't use the jacuzzi due to deathly allergy to smoke inhalation but begged them to have this area usable for me for just one night of my stay. Instead, the drunken, puking, reefer, sex party was still continuing in that hot tub that same night. Zero cameras on property and staff used this as a way to try to gaslight me into believing that complaints I made weren't real. Staff would knock on the door and immediately use their hotel keys to open it and try to walk in, even after I'd yell that I had just gotten out of the shower and was naked. I would be told that the hotel had security but after staying on property for 5 days straight I didn't see them more than once. I was asked to instead provide the last names of strangers so identities could be found and issues could be resolved, obviously impossible. Used the laundry services and my clothes smelled like mold, mildew, and diarrhea. Had to pack up all of my stuff in the middle of my stay to move to the property next door. Staff rolled their eyes at me and talked about me under their breath during my entire stay because I was unhappy about the things that were continuously happening and how unseriously I was being taken. Treated like an inconvenience for not being able to get sleep or work done and instead physically ill from the stress of feeling dangerously unsafe. Came home to my legs and ankles so swollen I can barely walk. My health issues were exasperated by the stress and fear brought onto me while at Residence Inn Newark. To the point that I'm not eating, barely sleeping, and on the toilet 10+ times a day. Bolting awake at night from a dead sleep with severe anxiety that another man is going to come through my hotel room door. Spent hours on the phone with corporate and was promised phone calls and emails from hotel management, which they never delivered on it. Was told issues were escalated to upper management and even told elaborate stories on how these managers actually dealt with the situation behind the scenes. Same managers knew nothing of these events taking place the very next day when I asked them face to face. Was offered $0 in compensation nor any kind of resolution for what I experienced. This is all just the tip of the ice berg to the horrors of what to expect at this property. Fun place if you want to party it up. Not a nice place if you want to be treated as a valuable customer whose right to feel safe is considered.

Everything worked out fine. Stayed here for the week after coming to the bay for work and all the…read moreamenities were good for my stay.

Acceptable to sleep at. Lots of homeless and crime ridden neighborhood. Easy access to high is big…read morepositive. Just expect minimum acceptable and you will get that.

Work is taking me north up to the East Bay, so I'm moving hotels from the Morgan Hill location up…read moreto here in Union City. Some of my work locations are in Oakland, but I don't wanna stay too close in Oakland for obvious reasons. Oakland was the only In N Out location to ever close due to crime in the parking lot! So, Union City it is! This location is super easy freeway access just off the 880 at the Alvarado Niles exit. Speaking of In N Out, there's one right across the street from this hotel! Check in was easy, no problems, got my rewards points posted, and got my room no prob. Friendly staff and clean hotel. It has all the usual amenities, but I'm not gonna get a chance to use the pool or gym, gotta do my work. Speaking of work, the WiFi was working no prob and a decent speed. The desk was comfortable as was the bed. The bathroom was clean and no stray hairs not my color laying about. The water pressure in the shower was good and endless hot water. The free breakfast was up as usual, and the same food basically as all the IHG Holiday Inns. Eggs, omelet folded thingys, bread to toast and hot coffee and juices. I can't forget those fab cinnamon rolls at all the Holiday Inn Expresses! I usually get breakfast early when they put it out and go back to my room to eat and be on the internet. So, far, this stay is fine and I'd stay at this location again.

Ok, so this is a quick view of one of the renovated rooms. I must say, I'm impressed. Long gone are…read morethe carpet floors. The room I was in boasted a full-size fridge, and a larger microwave. A bit baffled about the dishwasher but hey it's there if you need it. The breakfast is always solid in my opinion. The customer service is top-notch, heck I even had a little thank you for being a gold member sign in my room when I checked in. It's the small things like that, that will come into play when picking a spot. Not to mention its close to so many things.

It was ok, for the price. Continental breakfast was included. Room cleanliness could have been…read morebetter. Just because I am an a budget doesn't mean I don't want or deserve a clean room. The walls are very thin so you can hear everything. Non smoking room, smelled like it's been smoked in at some point. Customer service; not rude but not the best customer service.

Worst experience I have ever had. There is no lobby, just a bullet proof window to speak through…read morewhere you can barely even hear them. Had to walk back to the bullet proof window 3 times within 20 minutes on day 1 of my stay because the room key kept deactivating. Only after the 3rd time did the lady tell me that if they get ANYWHERE near an electronic device, the key deactivates. I've never heard of that. Even after keeping the key far away from any electronics, I still had to get it reactivated 5 more times throughout my stay; almost every day. They actually had the nerve to suggest that I didn't know how to open a hotel room door so I even took a video showing them it wasn't working. Once I got in the room, there where cockroaches; poop and blood stains on the sheets; and black stains on almost all of the towels. House keeping never came to my room (stayed for a week) so I had to track them down with their cart just to get basic necessities like toilet paper and soap. Don't even try the wifi because it's useless. Spoke with the owner about my horrible experience upon check out and she tells me that "we could have addressed these issues at the time but you didn't bring them up." Regardless of when I bring it up, what are you prepared to do about it? She just shrugs her shoulders. I ask her specifically what she would have done to address it at the time and all she could say on repeat like a broken record is "well we could have addressed this at the time." Clearly wouldn't have done anything to address it. I had already killed the roaches so what exactly would you have done? Given me another room? That would have been my 3rd room since getting there. Why would I want another room? So I have to tear that room apart looking for more roaches as well? Absolutely unprofessional and unacceptable. WILL BE speaking with health department.