I normally don't leave negative reviews, but I feel other families should be aware of my experience. I was staying at this hotel with my children, and unfortunately we were asked to leave. While I understand that hotels have policies and expectations for guest behavior, the situation felt rushed and handled without much empathy or willingness to communicate. My children were being energetic--as children sometimes are--but instead of working with us to find a solution, the staff's response felt abrupt and unaccommodating. I would have appreciated clearer communication, a chance to address any concerns, or even guidance on how we could make things right before the decision was made. The hotel itself was clean and comfortable, but based on how the situation was handled, I would not recommend it for families with young kids. A more understanding and family-friendly approach would have made a huge difference read more

Most disgusting place I've ever stayed. Didn't have hot water in my room, filthy under the sink area, water stained lamp shade, broken outlet covers or no covers. This place is more like a drug motel, dogs & cats staying there too. read more

I wish I could give more stars. This place is very clean, updated and well maintained. The staff has been incredible. They were kind and accommodating from the moment I got to the property. I highly recommend this business. read more

It started off ok...then it seems like all of the drug addicts started to come at all hours and just as noisy...The take no pride in who they rent too...it shouldn't be about the money..it should be the quality you present... plus they have ant's and roaches....even though the maids are really good with trying to maintain the place... upper management needs work read more

I wasn't going to leave a review because my whole stay was refunded, but 4 days after, they charged the whole stay again. Stayed here 2 nights. Do not book here. First off, the location is right off the highway and full of questionable people. The room was absolutely disgusting and didn't seem to be cleaned at all. The sink and shower were filthy, and the bathroom had mold growing up the walls. My room had a hole in the wall that was filled with toilet paper. The shower head was so low my boyfriend had to bend over to get under it. My second night I was woken up to a knock on the door at 2AM, and I was terrified. Opened the door the next morning to find several beer bottles sitting in front of my door. There was what looked to be blood stains on the bed. Felt unsettled the entire stay. read more

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What a Dump!!! This place has section 8 housing staying there. Kids riding skateboards up and down the landing by your room. They had an iron, but no ironing board. They had a closet for your clothes but no hangers. We stayed 3 days due to a family illness. They never brought clean towels until we asked. We never had our bedding changed once! Stay here at your own risk!! Cheap, but you get what you pay for. read more

This is the most disgusting place and disrespectful we went to the front to tell them we need a refund because the carpet was greasy feeling bathroom gross and tore up sink handle falling off holes in wall weird stains the bed gross stained felt like we were being bitten all night couch stained up fridge gross TV broke microwave making a sound and nasty this place is gross and nasty needs to closed down the guy there said he would refund us he did not he lied do not stay here it's very nasty a lady hit my husband's car put a dent with her door avoid I'm telling you code enforcement needs to be called very nasty place that gives me bad vibes read more

Would give 0 if I could. The bed was filled with someone else's hair. And smelled like cigarettes, otherwise fine.

I don't recommend this hotel it has bed bugs ! And much more gross details definitely not a 5 star hotel read more

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I just left this place and think it should be condemned. My body is being attacked by some biting bug right now and no, this is not fun..:it's rather disgusting. Judging by other reviews, can only assume they are bed bugs (AARRGGH YUCK!). Managed to dodge those dreadful bed bugs, even while living in NYC and riding the subway, so thanks Disgusting Heritage Inn. May your demise come sooner than later. BURN THE WHOLE THING DOWN TO THE GROUND! read more

I check in last night to room 307 find out it has bed bugs please be aware of this place it ruin my night

wasnt that bad actually rooms spacious ive seen PROSTITUTES & DRUG DEALS type rooms , and this is NOT it. if you think this was something go to a motel in LA read more

I booked a room and headed out there. On the way, I was in a motorcycle accident. I called to cancel the room. The manager will not give a refund at all. DO HOT STAY HERE!! read more

DO NOT STAY HERE! This is the nastiest, dirtiest and stinkiest place I have ever been. Needed somewhere dog friendly I could stay for 3 days. Got there in the morning on thursday and left after a couple hours. They refused to give me a refund. There was ALOT of cockroaches and the bed was making me so itchy i could not even lay on it. The smell in the room was indescribable. I was just happy to leave this place tbh.. they can keep my $190 and put that towards repairs. I do not know how this place is still allowed to be open with these types of conditions. Would have gave this place 0 stars if yelp allowed me read more

Never going again. Shit they gave me a dirty ass room that someone had just checked out off not even 10 min. Had to go back to front office and he really asked me what do I want him to do about it. I said a new room, he gave me the biggest room like okay I fuck w u but I rated a 1 cuz hella skraps read more

Going to a big birthday party in Hayward wanted to play it safe So I rented a room here.the pool is nasty and close the room reeks of cigarettes.the bathroom needs to be redone the TV is old in the room the reception is blurry. the celling above the fan is dirty.after I get dress and go out I'm not coming back.this is a shame it's close by 880 freeway you would think this place up to code. read more

Heritage Inn Express - Hotels Near Me - Hayward, California

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Zero stars . Completely disgusting never going again says no smoking but smells like 10 packs of cigarettes in every room . Dirty walls and floor overall don't stay here. read more

It was the worst place I have ever stayed. I booked this hotel through Expedia on December 30, 2014 for one night. I paid $68 per night. The room was very dirty and smell bad. There was no blanket and I slept in bed sheet, because I called the room service and they said that's what they have. Restroom was very old and heater was not working properly. I couldn't slept until morning, because of cold and smell and later I got sick. They were not serving any breakfast and front disk staff were not friendly. I'll never go to this place again and advice all those who reading this review. Don't stay here if you like your health. This is a place full of virus, germs, and diseases. Thanks read more

This was by far the worst hotel I've ever stayed at. I was disappointed in the room and the place as a whole. This place needs an entire overhaul starting with tearing it down and rebuilding it. I got to my room and the light switch didn't work, the lamp didn't work, the refrigerator froze everything I put in it. The toilet ran off and on every 2 minutes! Housekeeping only made up the bed amess changed my towels. They didn't change the sheets, only made the bed. I know it was the same sheets because I made a small mark on them. The pool area had 2 old mattresses next to the pool but by the time I left, there was only 1. I'll never stay there again! read more

Heritage Inn Express - Hotels Near Me - Hayward, California

I did not plan on being in this room for more than just sleep and that was good in this case. While the staff was pleasant they make you sign a few photocopied papers on the typical emergency info and rental car used but the oddest form that allowed the hotel staff to enter your room whenever they wanted. The furniture was stained and the lampshades were ripped but the room overall was clean. It was fully stocked of towels and shampoo. The pillows were too soft and not supportive. I was very pleasantly surprised to find a mini fridge and microwave in the room which is very convenient for a traveler such as myself. Having working cable television is nice to have. Every morning I was awaken to the ruckus of my fellow guest and their stereos but that is not the hotel's fault. I guess I was staying there at the same time as a wedding party from Texas. It was nice to have the hotel in a location very close to the freeway and there are many services nearby like a Vietnamese restaurant and liquor store near within walking distance. Now would I walk in the neighborhood where the hotel was located? Not if I did not have to. It is a not as well lit as one would like and the constant hum of sirens did not make the few moments I was in the room that comforting. Oh by the way they did use that right of entry at any time even though I clearly placed a do not disturb sign on my door. I found that disheartening. I say this a lot but you do get what you pay for as long as there is value in it then it is okay. The Heritage was good for its purpose in a very bare bones way. read more

Heritage Inn Express - Hotels Near Me - Hayward, California

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This place has potential but they're letting it crumble in filth before their eyes. And they don't seem to care at all about all the bad reviews. I stayed here for one night, I did not like the smell in the room. If you guys using désinfectant products, please make use they're organic stuff, because we are not roaches but humans. Usually I can sleep through some noise, but man, the free right next to this hotel prevented from getting more that four hours of sleep. Please do something about your asset guys. read more

these guys are amazing! always there to help when I get confused on my reservation and they have always been able to help me. Front desk staff is amazing, helpful, and they know how to converse properly without making you feel like you're stupid. I love these guys for this because I get lost in the smallest things. So thank you!!!!! read more

This place is horrible! The sheets were filthy and when I requested new ones I was told no because they didn't have access to those things after 9pm. The web site says they have 24 hour support but they don't, they only have security after hours. Also there's no WiFi, they lie about that as well. The bathroom was absolutely disgusting top to bottom and it's not just the filth but there were broken and Missing fixtures throughout the room, the toilet paper literally falls apart in your hand, honestly I think this hotel owner and staff have completely given up. read more

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BEWARE !!!!!!!Stayed on the second level and got ate up by bed bugs !!! Nasty ! So they moved me to the top floor and I had to go-to the hospital because I had these huge bumbs all over my face that were hurting and itchy, I went to the E.R and they said it's a infection from bacteria most likely from there sheets and pillows!!!! I checked out soon as I left the hospital! When I walked into the office to show them the hospitals paper work they manager said there's nothing they can do and refused to give me a refund !!!!! Never will return and strongly advise no one to stay in this place ! They are cheap and infested with bed bugs ! Also disgusting and do not properly clean their rooms .... I will be sueing , !!!! Worst motel I've ever stayed in !!!! read more

Terrible Motel. Everything Looks super Old.bad smell. So - disappointed in this place. I went to have my room and decided to cancel it.at the moment.for how old the place was and a rotten smell. I spoke to hotel. com. They tried to talk to them for my reimbursement... but they didn't have any answers. VJ supposedly canceled my reservation, but he didn't make my money back. Have Them stay with my money so they make repairs to their establishment. read more

This place Is about the most disgusting motel I've ever stayed. The price I paid (110$ after tax) was way more than it was online plus the bs $50 deposit which is a joke considering the room itself was filthy; cobwebs, cockroaches, public hair and even beyond disturbing I found broken bits of glass on carpet that were clearly parts of a f-ing meth pipe. The corridors after dark looked like a meeting of the tweeker fest. Don't even get me started on the smells. Under the bed I found a can of soup and some nasty female underware. Not sure what housekeeping does here ? Needless to say we won't be staying in this sh*tbag again... read more

This place is scary and dirty. The staff were very friendly but the rooms had a bad odor. We came here a few years ago and it was horrible. Looks like they tried to fix things up a bit, but that can't hide the smell our the weird feeling you get when you walk in the door. The bathroom was filthy. I dint recommend this place especially if you have little ones. Not worth it. read more

Seriously, never again. I wish I could give this place 0 stars. Front desk staff were nice. They tried to charge me a $50 deposit, for room matinence, when it never stated that on Hotwire. We get to our room, and I was completely disgusted. Dirty carpets, sheets had stains, hair balls on the floor. Paint peeling from the walls, and there is a hole in the ceiling above the toilet and shower! Filthy! I will never stay here again, and I don't recommend this place to anyone. read more

This Is probably the worst hotel that I ever stayed at. Everything is just the worst condition! The sink is stuck and no water comes through, shower doesn't work, everything is so bad and poor that oh god I wish I never wasted my time here! WORST HOTEL EVER! read more

Property: needs to be touched up. Make sure if you book online or call, you get the room you want. I requested a smoking room on the first floor and got a non smoking room on the third floor. Considering it said 5 smoking rooms available online. Trash cans around the property haven't been emptied. Elevator: looks, sounds, and feels like it's gonna break down. Room: fair/ good - large room with frig and microwave. AC worked but was weak no matter what setting you put it on. Not enough outlets and some didn't work. No deadbolt on the door. One of three lamps didn't work. Room was missing a clothes rack bar. So didn't ha e any place to hang my clothes. Bed: comfy but only had 2 pillows Bathroom: sink, toilet, and shower work just fine. But the toilet seat was broken. read more

Sign says newly remodeled... Our schedules finally matched up so my honey booked a room here. It's convenient right off hwy. BLDG = From afar it looked good. However the stairs were a hazard, some short & some long steps. The walkway to the room was lopsided. I guess it's a "band-aid remodel." ROOM = It contained mini frig & microwave. The room was very nice (better quality then Motel 6), clean & spacious but they didn't have any towels. We called & the front desk said to come to lobby to pick up. Ugh! As soon as we were getting down to bidness the door suddenly flies open! What the...!! My first thought was staff coming with towels that we already picked up ourselves. But no. Apparently the previous guests lost their shoe so the front desk gave them OUR key to retrieve it. Ridiculous! I was still paranoid all thru the night. SERVICE = Basic & robotic during checkin. And when we had problems they offered a monotone "Sorry." Pitiful! This was the most disturbing hotel experience in my life. Unsafe! Do NOT book here. It's definitely not worth the price or hassle. read more

Jan 6 2015 my dad and I came to Hayward to do a job for caltrans and we did a Google search and found a few places and this one was reasonable. Then we opened the door to room 205....... I immediately smelled pot. Not the good pot smell but the remanence of old blunt ashes and butts. So I started to look around and lift up the mattress (more on this in a minute) and I found a zip lock bag with the butts and ashes. I took it to the desk and they were very apologetic but the damage was done. They put me in another room and being someone who gives that second chance I opened the door and it was even worse if you can believe that. The bathroom door had been kicked in. there was cockroaches in the night stand and bed bugs. You can tell because of the dried blood along the seams of the mattress. my advise is pay up and goto best Western right down the street. read more

This has been one on the second worst hotel I have stayed in . The fucking covers were not changed . There was piss on both sides of the bed . I started to get extremely itchy . I booked this room for 3 days and regret doing it . This hotel smelllssss are fucking trifling and toxic . There lazy as fuck . And dirty ass hell . ‍ read more

Today - October 24 2019 - at around 6:45 PM, the front desk attendant refused to help myself and a family member identify if another family member - who may be suicidal - had yet checked out of the hotel. We had his name but did not have his room number. We were told we needed the room number. I understand that the policy may be to not reveal such information, and that is okay, but the uncaring and rude manner we were spoken to was incredibly insulting. If this is indicative of the staff in general I would not trust them to provide clean sheets, clean water glasses, et cetera. No wonder they have a one star rating. read more

We had about 4 lamps in the room and only one worked. One I thought didn't work because it was unplugged. I plugged it in, still didn't work. Then I realized it didn't have a light bulb. Then the light near the bathroom sink just didn't want to turn off. Ironically no matter what switch we tried the light just stayed on. Then my cousin wanted to use their free wifi when I went to the front desk to ask about it the guy said the free wifi only works in the lobby. The carpet was stained and the room had a stuffy smell to it. Then to top it off while we were getting our stuff to check out after the weekend. We spotted a live roach on the bed my aunt had been sleeping on. read more

I give them no stars at all this is by far the worst motel I have ever stayed in. The manager Gary allows people who do not even stay there to linger on the property there are people sleeping in cars and I see others trying to break into cars and sneak in rooms after people check out. The price of a $110 is not worth your safety and well being the management is horrible they are there to take your money and forget you are a loyal paying customer who sides with the people hanging out on the property. Homeless people pushing shopping carts with there belongings asking you for money everytime you leave your room and seeing them first hand trying to break into rooms that have not been rented out is very disturbing. This motel is by far the worst in Hayward and I recommend not to stay there its dirty and looks like they only re-make the bed after a customer has checked out. The towels are far from being white and I was shocked to see used needles with blood still in them under the bed. I really believe that these motels need to be regulated and customer relations needs to be inforced or the motel should be shut down or fined. Trust me there is not a single paying customer who wants to go through this. Note I give them a rating of no stars but the app requires to select at least one. read more

Heritage Inn Express - This motel is the worst motel I have ever see, if you see my photos you can see blood on the carpet and curtains - Hotels Near Me - Hayward, California

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Absolutely and horrifically disgusting. Worst hotel I've ever been in. I checked into this hotel when my car broke down about half a mile down in the middle of the night. When I checked in to the front office, I was surprised to see how cheap the nightly rate was, but when I opened the door, I found out why. My walls were FILLED with graffiti. I could see the cheap paint that was used to try and cover it up but it looked like a job half done. My bathroom smelled like a wet dog, and the was lime all over the bathtub and toilet. God forbid any woman/man/child is forced to sit on that unsanitary toilet. My bed sheet had a brown ketchup looking stain on it. The stain was about the size of a watermelon and it was right where someone would put their mouth when they lay down. The rug was completely dirty with stains and the phone didn't work. I wouldn't give this place any stars, but I will give this place one star because when I met one of the janitors and asked her to help me clean a bit, she had a look on her face that let me know she has the same problem with every other room and she is worn out and tired if getting payed so low when her work rate is extremely high. It is a bed, and it is a roof over your head for when stuff happens, but luckily there is a Days inn right next door for only $20 bucks more and a MUCH higher quality then this. I do not recommend this hotel if you are looking for something sanitary. If you are planning to hook up with your boyfriend out of jail who hasn't showered since he got released, this is the place for you. read more

Disgusting. Honestly this place was absolutely disgusting. My room reeked of cigarettes and the smell of condoms. There were stains everywhere and only half the lights worked. The fan was about to fall from the ceiling and the AC didn't do much to cool down the room. The room above me must have belonged to a hooked as she was having sex all night and constantly was opening and slamming her door. The family next door was fighting all afternoon and some drunk people were wandering the halls. The only good thing about this place is I only paid $50 a night and the guys at the front desk were super cool. I actually feel bad the staff at the front desk work there. They can do better. Pros: Great Staff, Cheap room Cons: everything read more

I will definitely be contacting the news or press about these people I have to come here for an emergency stay to flee violence in exchange I was discriminated against by people who I paid for services of having a room they refused to give me a receipt until I called the cops on top of that the guy behind the counter who's weaselly looking laughed in my face when I said that them not giving me my receipt was discriminatory I asked for a refund so I could go elsewhere instead he said flat out no and told me to speak to the manager and I said to him so I have to be treated like garbage and still pay you he sat stared off into space and said I don't know read more

I requested a no smoking room but the room smelled like cigarettes. Gum left on the night stand, water splashes out of the shower & the hotel maid told me I can't put the towels on the floor. I'm surprised that hotel is still operating. It needs a full revamp!! read more