What an awful experience! We found a vehicle on the website…read moreand applied for financing. We were approved and set to head to the lot because the car was listed as being in kingston. Our "sales" person Leslie informed us that the vehicle was currently in Belleville. She said that she could bring it to Kingston but that we should pay a $500 deposit. When asked why we needed a deposit on a vehicle that we were approved for, we were told that we should just pay it because we would have to pay $500 upon the signing of the financing anyway and it guarantees that no one else will buy it. The next step was to get a test drive. Who puts a deposit on a vehicle that they have never seen or tested? Leslie let's us know that the vehicle we had been waiting for had arrived from Belleville but that it was out on a test drive. I was floored... The vehicle was being brought for us to buy and we were already approved. By the time we got to the lot, the "other" person's test drive just wrapped up. We were informed by Leslie that the other person showed their commitment to buy by placing a deposit, despite the fact that we were ready to test drive and sign. How patronizing can a sales rep be? Bad bad bad bad bad service. Imagine you apply for $25000 to $30000 (and getting approved) and they refuse to sell because someone else "showed more commitment"

Always an amazing experience with the Car One service department. I can honestly say they take…read morevery good care of me. The service advisors are top notch. I also love the contactless vehicle pick-up and drop-off service.

Edit to add: The owner is never available and your service department told me to book an…read moreappointment if I wanted to pay for the repairs. The owner is welcome to call me, as my number is on file. Never again will I purchase a lemon from Paulette's! Was sold a truck, and less than 9 months later it requires $17k worth of repairs, and has been in the shop more than I've driven it. The warranty they sell is not worth the paper it's written on either. Was told by Jason Beaudoin I drove an excessive amount of KMs in the 9 months I owned it, while relying on the truck to commute for work. Seriously?!? Paulette's, you need to do come good! And it should take a dozen calls to speak to someone about this!

STAY AWAY!!! They sold me a car with a faulty transmission which failed 24 hours into having the…read morevehicle. After months of them taking the vehicle in claiming the issue was resolved (each time keeping the car for 3 or more weeks) I'd drive off the lot and the engine light would come back on. I would scan the codes and none of the work was actually done. This has been ongoing since day one. Now the "new" transmission they claim to have put in has also failed and they're claiming too much time has passed and will do nothing. All of which I have proof of in writing both by them as well as a reputable independent mechanic These guys are crooks and will be going through litigation. If I can save even one person from doing business with this unethical dealership it will have been worth it STAY AWAY!!!!

Bought a car from Ryan and he was the greatest. Made getting a car so easy and was very good to…read moredeal with. I would recommend getting a vechile from Victory Lane to any one. Good job Ryan.

I purchased a 2020 awd ford escape from victory lane auto and I had a great experience buying from…read morethem. Sean lawless was amazing to work with and I would recommend anyone who is looking for a vehicle to try victory lane auto.

Spoke to Peter today about my 2015 Dodge Ram that was having transmission problems. Their…read moretransmission person was on holidays so they sourced it out for repairs only to be advised that the people they sent it to were too busy to start repairs for two weeks. Peter offered a loaner truck until mine came back which was more than a fair offer and more than I have received at any other dealership I have ever dealt with. Fortunately I did not sell or trade in ( and never will) my 2005 Dodge Ram so I do not require a loaner at this time. Peter said if I change my mind to call back and he would make it happen. From the original purchase of my Dodge too now; Kingston Dodge have been nothing but helpful and accommodating. Also don't know why this shows I am in San Francisco.......I am in Kingston Ontario Canada

Extremely poor customer service. General Manager gives little priority to service customers. He…read morewill defer any mistakes back to you and anyone else he can point a finger at. When McDonalds makes a mistake on a drive through order, "Sorry" is adequate; I think something more than an insincere and cowardly apology is required when an automobile dealership/service centre turns a quick recall/oil change into a broken truck and lost work time on Monday (and beyond?), leaves your work truck unlocked in an ungated yard with valuable tools inside ("That's what insurance is for" they will tell you) ("We do lock checks every night!" Well i guess not when the service guys are taking off Friday evening), and makes insufficient attempts to contract the vehicle's driver when a fleet service (providing reduced profit margains) is involved. Oh and when they ask you if you will need a shuttle when you book an appointment, they will not have a shuttle there for you at that appointment time. When you tell them you are calling a cab, they won't give you a cab voucher. I guess that small luxury is a thing of the past. The General Manager actually threatened to call the Police when I said I would leave this 1 star review. Just stay clear folks.

Amazing staff! Steve Kay went above and beyond to help me and I truly mean above and beyond to help…read moreme get the vehicle I wanted! He listened to what I needed and helped me get some of the extras I wanted, I am beyond thrilled with the vehicle he picked! When it was time to talk numbers Aja worked with me and for me to get the financing I needed to bring it all together! I am overjoyed and overwhelmed by their thoughtfulness and willingness to go the extra mile for me!

From the owner: Specializing in sales, servicing, financing, and repair of new Ford vehicles as well as used…read morevehicles from all popular brands.

After spending +$500 to have my break pads and rotors replaced, and driving my family around for…read moreseveral weeks, I come to realize they forgot the bolts on one of the calipers. Complete incompetence! Not even an apology! Horrible customer service, and even worse "certified" repair service. I will never return, and I urge everyone else to think twice before trusting them with their vehicle. Your safety deserves better!

I found all personnel very pleasant and professional. After completing a deal I found a little…read moredamage that was not noticed at the purchase. I phoned the sale rep who talked to the gm about my issue and there were no questions the issue was fixed by Taylor auto . I am really appreciative of the sales rep and the general manager for taking care of the issue . I will definitely be a repeat customer

Seem to be very knowledgeable did not overcharged me, and only fixed what needed to be fixed, very…read morefriendly as well!

Our car went out of control on the 401 and we were able to get to the next exit which was Odessa…read more How lucky for us that we found O'Neil's. Chris put everything aside to attend to our car and found a major problem.The part we needed was in short supply but Chris went out of his way calling dealers to find one. We rented a car back to Toronto and Chris and his crew worked overtime to get the job done over the next 2 days. The work was excellent and we are so grateful to have found O'Neil's. Would highly recommend it to anyone!

We got a flat tire at the Fort Henry parking lot…read more CAA came to tow us out of there and recommended this place and I'm glad they did because they were really great and took good care of us. The staff was super nice and helpful and they did their best to get us a new tire as fast as they could because we told them we were on our way home. They picked us up and dropped us off in their courtesy car AND even sent us a follow up email a week later. I'm so impressed with them.

Always get good service when we come here. Specifically during covid they were able to book us in…read moreand look after our needs without causing distress to themselves or us. Very professional and friendly.

Somehow got my name and address and have been sending me spam Mail. I would like to ask them to…read morestop however they do not provide email contact information on their website. I am busy and do not have time to talk to people I never wanted to interact with in the first place over the phone.