After growing my hair out for 5 months, I was desperate to have it shaped and cut to give it a much more even and manageable style. I had a wonderful stylist in the city, someone whom I had been loyal to for many years, but sadly he passed away. I went to Carlo Marco because I had walked by this salon in the West Village for many years and thought I would give them a try. I was pleasantly welcomed by the receptionist and treated to a blood orange mimosa on a Sunday afternoon--that in itself was a nice gesture. I explained to the gentleman who was going to cut my hair what I wanted done and made sure I explained it thoroughly. During the cut, there was very little interaction and I made attempts to make small talk--I don't like the uncomfortable silence and he was kind enough to engage me. Throughout the cutting process, I noticed that my hair kept getting shorter to which I mentioned it to him--but he assured me that he was layering it to give it some depth and volume. At some point, I mentioned I wanted the back a little shorter to compensate for the fact that it just kept getting shorter, and again he said it was fine. After the blow-out and style--to which I looked like a conservative, old business man, I am not by any means that old, I asked for some products and used the bathroom to closer inspect it--I was not happy but what can you really say when your hair is shorter than what you wanted, you can't really ask him to put it back! I clearly was unhappy but had to just let it be--he told me it would grow back! Mind you I spent 5 months growing my hair out from a buzz cut to a nice length. A few days go by and friends mentioned that one side was longer than the other--I went back to the salon and he was kind enough to "fix" one side, admitting that it was longer--there was no shampooing or even wetting the hair to see the differences in both sides--I found this method unsettling since I had product in my hair and it was styled. He sat me down and used a clipper to make the adjustments and after a few tousled moves, I was once again relieved, thinking my hair was fixed. Not so. I went to an event where I had a stylist do my hair for the show and sure enough she mentioned the uneven cut on the side he was supposed to have fixed! Now, in order for me to fix the cut, I have to cut the back, and both sides even shorter to compensate for the unevenness. I am not happy about this and this has only been 2 weeks since I had it cut! Salon prices are not cheap by any means and I even tipped him quite generously for the service. It's a nice enough salon, but its too small of a place to have way too much noise for the receptionist to be that loud while reading blogs aloud and the obnoxious laughter. So I give this place a 1 star for their effort but NEVER AGAIN. read more