We booked Carli's based on recommendations from 2 others while staying in San Juan. We had a reservation for 8 and arrived promptly. They have an outside patio and then a small intimate dining area. They advertise live piano music nightly so we were excited for that. When we arrived there was live music on the patio and none inside, I questioned if there would also be music inside and the owner said yes, soon. We were seen to a table between two other parties and then we waited, and waited, and waited. For 20 minutes we sat without menus or anyone approaching us. When I say this place is small, I mean there is no way to not notice a new table being sat. Both serves who were waiting on the tables either side of us (literally 12" away) completely ignored us. Not wanting to complain I continued to wait but was just getting more and more upset feeling like they didn't care for us to be there. Finally I had to get up and go back to the host stand and tell one of the servers what was going on. He apologized and said he would serve us himself if no one else would, great. The whole place had a vibe of superiority that is not for me. The redeeming factor was the food, which arrived to the table at 10:15. I originally ordered lobster ravioli but they were out of it, so I got the fettuccine chicken Alfredo. It was fresh and full of flavor. My husbands food seemed to have been ready before mine as while it was flavorful, it was like warm at most. The live piano finally began at 10:30 and lasted 30 minutes. The owner is obviously a very talented musician and I wish the evening was centered more around this. Instead we sat in the quiet for 2.5 hours hearing a glimpse of the live music outside whenever the door opened. I would have loved for them to just prop the door open, then the dining room could enjoy the outside music too. Overall we would not return to Carli's as there are places on the island with much better service, who actually want your patronage. read more